Giant OG32 User manual

IMPORTANT
READTHESEINSTRUCTIONSCAREFULLYBEFOREBEGINNINGTHEINSTALLATION.PROPERINSTALLATION
WILL PROVIDE SAFE AND EFFICIENT SERVICE AND AVOID NEEDLESS EXPENSE NOT COVERED BY THE
WARRANTY. READ THE PRODUCT WARRANTY CONTAINED IN THIS MANUAL AND REMEMBER TO FILL
OUT AND RETURN TO THE MANUFACTURER ALL RELEVANT WARRANTY CARDS AND CERTIFICATES.
SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT YOUR LOCAL DEALER OR REFER TO THE
GETTING SERVICE FOR YOUR WATER HEATER SECTION OF THIS MANUAL.
SAVE THIS MANUAL FOR FUTURE REFERENCES.
RESIDENTIAL OIL-FIRED WATER HEATERS
OWNER’S MANUAL
INSTALLATION AND OPERATING INSTRUCTIONS
If the information in these instructions is not
entirely followed, a fire or explosion may
result causing property damage, personal
injury or death.
• DO NOT STORE, use gasoline or any
other flammable vapours or liquids in the
vicinity of this or any other appliance.
• DONOTUSE gasoline, crank case oil or oil
containing gasoline.
• DO NOT TAMPER with the unit or
controls.
• DONOTLEAVE paper or rags close to the
burner or the water heater.
 WHATTODOIFYOUDETECTOIL
• Immediately call your oil supplier.
Installation and service must be performed by a quali-
fied installer, service agency or the oil supplier.
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
For your records, write the model and serial number here:
Model # ________________________________
Serial # ________________________________
This water heater IS NOT design certified for
installation outdoors.
GI-IM001En-0211
54000006
© 2011 Giant Factories Inc. Printed in Canada
C US
ISO 9001
ENREGISTRÉ
ISO 9001
REGISTRED
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2
TABLE OF CONTENTS
SAFETY INFORMATION
Your safety and the safety of others is extremely important during the installation, operation and servicing of this
water heater. Many safety-related messages are provided in this manual and on your water heater. Always read
and abide by all safety messages. These messages will point out the potential hazard, tell you how to reduce the
risk of injury and tell you what will happen if the instructions are not followed.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you
or others. All safety messages will follow the safety alert symbol and either the word “DANGER”
or “WARNING”.
Serious injury or death can occur if you do not follow the instructions
immediately.
Serious injury or death can occur if you do not follow the instructions.
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
DONOT use this water heater if any part has been under water. Immediately call a
qualified service technician to inspect the water heater and to replace any part of the
control system which has been under water. Failure to follow this instruction can result
in property damage, personal injury or death.
Safety Information............................................... 2
Installation Instructions...................................... 3
Location .............................................................. 3
Minimum Clearances ......................................... 3
Combustion and Ventilation Air Supply ............. 3
Requirements for Unconfined Spaces ............... 4
Requirements for Confined Spaces (Indoor
Combustion and Ventilation Air) ....................... 4
Requirements for Confined Spaces (Outdoor
Combustion and Indoor Ventilation Air)................ 4
Requirements for Confined Spaces
(Outdoor Combustion and Ventilation Air) ........ 4
Air duct sizing....................................................... 5
Louvers and Grilles ............................................ 6
Corrosive Atmospheres ...................................... 6
Venting ................................................................. 6
Chimney requirements ......................................... 6
Flue piping .......................................................... 6
Draft Regulator (Barometric Damper Control) .... 7
Flue collar/Blocked Vent Switch
(Installation and Operation) ................................ 7
Optional Sidewall Venting (Power Vent)............. 7
Water Piping ....................................................... 8
Temperature & Pressure-Relief Valve ............... 9
Pressure Build-up in a Water System ................ 9
Filling the Water Heater ..................................... 9
Oil Supply............................................................ 9
Oil Burner Installation........................................ 10
Oil Filter............................................................. 10
Oil Burner Nozzles ............................................ 10
Wiring ................................................................ 10
Installation Instructions for Water Heaters
Approved for combination Space Heating
and Potable Water Heating............................... 11
Installation Checklist ........................................ 13
Operating Instructions ..................................... 14
Lighting the Water Heater ................................ 14
Lighting the Burner............................................ 14
Water Temperature Regulation ........................ 14
General Maintenance ....................................... 15
Housekeeping ................................................. 15
Annual Service by a Contractor ....................... 15
Routine Maintenance by the Home Owner....... 15
Oil Burner Air Adjustment ................................. 15
Burner Electrode ............................................... 15
Burner Primary (Safety) Control........................ 15
Shutting Down the Water Heater ...................... 15
Condensation .................................................... 15
Water Heater Tank............................................ 16
Temperature and Pressure-Relief Valve........... 16
Venting System Inspection................................ 16
Anode................................................................ 16
Draining the Water Heater ................................ 16
Getting Service for your Water Heater.............. 17
Replacement Parts ............................................ 17
Warranty............................................................. 18
INSTALLATION INSTRUCTIONS
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3
TABLE OF CONTENTS
SAFETY INFORMATION
INSTALLATION INSTRUCTIONS
Location
This water heater should be located as close as
possible to a chimney and to the main use of hot
water. This location must not be subject to freez-
ing temperatures. The water heater should be
positioned, so that there is easy access to the oil
burner, controls and drain valve. It must be located
close to a suitable free-flowing floor drain. Where
a floor drain is not adjacent to the water heater, a
suitable drain pan must be installed under the water
heater (see Figure 10). This drain pan should be
at least four (4) inches (10.2 cm) larger than the
diameter of the water heater, and at least one
(1) inch (2.5 cm) deep, providing access to the
drain valve. This pan must not restrict the flow of
ventilation and combustion air. This pan must be
piped to a suitable drain to prevent damage to
property in the event of a water leak from the piping,
the relief valve or the water heater.
Based on national building codes, the manufac-
turer has given the necessary instructions to
prevent damage to the building. Under no cir-
cumstances is the manufacturer to be held liable
for any water damage in connection with this
water heater.
This water heater can be installed in a storage or
residential garage if it is installed at least 18 inches
(460 mm) above floor level and protected against
physical damage.
This water heater is NOT approved for installation
on a combustible floor.
Minimum Clearances
The minimum clearances from combustible mate-
rial for this water heater are: Two (2) inches (5.1
cm) from the sides and rear, twenty-four (24) inches
(61.0 cm) from the front, eighteen (18) inches (45.7
cm) from the top, and nine (9) inches (22.9 cm) from
the vent pipe (eighteen (18) inches (45.7 cm) for
water heaters installed in the United States) (see
Figure 1).
Combustion and Ventilation Air Supply
In order for the water heater to operate properly, it
must be supplied with an uninterrupted flow of clean
combustion and ventilation air. The area around the
water heater must always be kept clean and clear
of debris. An inadequate supply of air to the water
heater will produce a bright yellow burner flame caus-
ing sooting in the combustion chamber, on the burner,
and in the flue tube. This can result in damage to the
water heater and personal injury, if not corrected.
Combustion and ventilation air requirements are
determined by where the water heater is located.
Water heaters are installed in either open (uncon-
fined) spaces or smaller (confined) spaces, such as
closets or small rooms.
IMPORTANT
These instructions have been written as a guide for the proper installation and operation of your water heater and
the manufacturer of this water heater will not accept any liability where these instructions have not been followed.
However, for your safety and to avoid damage caused by improper installation, this water heater must be installed
by a Certified Licensed Professional and meet all local codes or, in the absence of such codes, the latest edition
of CAN/CSA B139, Installation for Oil Burning Equipment, in Canada, and/or the latest edition of Standard for the
Installation of Oil Burning Equipment, NFPA 31, in the United States. For Mobile Home installation in Canada, all
relevant Clauses of “CAN/CSA Z240MH – Manufactured Homes” must be followed. All models are CSA listed for use
with No.1 (stove) and No. 2 (furnace oil).
Before proceeding with the installation instructions:
1)
Inspect the water heater and its component parts for possible damage. Donot install or attempt to repair any damaged
component parts. If you detect any damage, contact the dealer where the water heater was purchased or the manufacturer
listed on the warranty card.
2) Verify that the type of oil being supplied corresponds to what is marked on the rating plate of the water heater. DONOT
install if the water heater or parts of the water heater have been damaged.
WARNING
AVERTISSEMENT
DANGER
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Requirements for Unconfined Spaces
Water heaters installed in unconfined spaces do
not usually require outdoor air to function prop-
erly. However, if the water heater is located in an
unconfined space in a building having insufficient
infiltration, air for combustion and additional ventila-
tion should be obtained from the outdoors or from
spaces freely communicating with the outdoors (see
Figure 2). Under these conditions, a permanent
opening to the outdoors should be provided so that
the total air received through this opening will be at
least as much as would be admitted by openings hav-
ing a total free-flow area of one (1) square inch per
5,000 BTU/h (4.4 cm2/kWh) of the total input rating of
all oil-fired appliances.
Requirements for Confined Spaces (Indoor
Combustion and Ventilation Air)
A water heater that is located in a confined space and
obtains all of its air for combustion and ventilation from
within the conditioned space of the building should be
provided with two permanent openings, one near the
top of the enclosure and another one near the bottom
(see Figure 3). Each opening should have a free-flow
area of not less than one (1) square inch per 1,000
BTU/h (22 cm2/kWh) of the total input rating of all
oil-fired appliances in the enclosure, freely communi-
cating with interior areas that have in turn adequate
infiltration from the outdoors.
Requirements for Confined Spaces (Outdoor
Combustion and Indoor Ventilation Air)
A water heater that is located in a confined space
and that obtains its combustion air from outdoors and
ventilation air from within the conditioned space of
the building should be provided with two permanent
openings, one near the top of the enclosure and
another one near the bottom (see Figures 4 and 5).
Each opening should have a free-flow area of not less
than one (1) square inch per 1,000 BTU/h (22 cm2/
kWh) of the total input rating of all oil-fired appliances
in the enclosure, freely communicating with interior
areas that have in turn adequate infiltration from the
outdoors. A combustion air supply opening to the out-
doors should be provided so that the total air received
through the opening will be at least as much as would
be admitted by openings having a total free-flow area
of one (1) square inch per 5,000 BTU/h (4.4 cm2/
kWh) of the total input rating of all oil-fired appliances
in the enclosure.
Requirements for Confined Spaces (Outdoor
Combustion and Ventilation Air)
A water heater that is located in a confined space and
that obtains all of its air for combustion and ventila-
tion from outside the building shall be provided with
4
INSTALLATION INSTRUCTIONS
Figure 2
Figure 3
INSTALLATION INSTRUCTIONS
2'' Min.
2'' Min.
2'' Min.
18'' Min.
24'' Min.
2'' Min.
Figure 1
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5
two permanent openings, one near the top of the
enclosure and another one near the bottom (see
Figures 6 and 7). Each opening shall communicate
directly or by means of ducts with the outdoors or
to such spaces (such as a crawl space) that freely
communicate with the outdoors and shall be sized
in accordance with the instructions in the section Air
Duct Sizing.
Air Duct Sizing
The air duct requirements should be met by one of the
following methods:
(a) vertical duct(s) with a free-flow area of not less
than one (1) square inch per 4,000 BTU/h (5.5
cm2/kWh) of the total input rating of all oil-fired
appliances in the enclosure;
(b) horizontal duct(s), as shown in Figure 7, with an
equivalent length of less than 50 ft (15 m), having a
free-flow area of not less than one (1) square inch
per 2,000 BTU/h (11 cm2/kWh) of the total input of
all oil-fired appliances in the enclosure; and
(c) air openings that communicate directly with the
outdoors, as shown in Figure 6, having a free-
flow area of not less than one (1) square inch per
4,000 BTU/h (5.5 cm2/kWh) of the total input rat-
ing of all oil-fired appliances in the enclosure.
Note: Duct runs that are primarily horizontal and
that have an equivalent length greater than 50 ft
(15 m) should be sized larger as required to provide
the same airflow as would be provided by the
requirements of Item (b).
INSTALLATION INSTRUCTIONS
Figure 4 Figure 6
Figure 7
Figure 5
INSTALLATION INSTRUCTIONS
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INSTALLATION INSTRUCTIONSINSTALLATION INSTRUCTIONS
Louvers and Grilles
In calculating free area for ventilation and combus-
tion air supply openings, consideration must be
given to the blocking effect of louvers, grilles or
screens protecting the openings. Screens must not
be smaller than 1/4 inch (6.4 mm) mesh. If the free
area through a particular design of louver or grille
is known, it should be used in calculating the size
of opening required to provide the free area speci-
fied. If the design and free area is not known, it may
be assumed that wood louvers and grilles will allow
20-25% free area and metal louvers and grilles will
allow 60-75% free area. Louvers and grilles must be
installed in the open position or interconnected with
the water heater so that they are opened automati-
cally during water heater operation.
Corrosive Atmospheres
If this water heater is to be installed in a beauty shop,
barber shop, photo processing lab, dry cleaning
establishment, a building with an indoor pool or near
a chemical storage area, it is imperative that the
combustion and ventilation air be drawn from outside
these areas. These particular environments con-
tain products such as aerosol sprays, detergents,
bleaches, cleaning solvents, refrigerants, and other
volatile compounds that, in addition to being highly
flammable, become highly corrosive acid compounds
when burned. Exposure to such compounds can be
hazardous and lead to premature product failure.
Should the water heater fail, due to exposure to
such a corrosive atmosphere, the warranty is
void.
Venting
When installing the venting system, make sure to fol-
low all local codes or, in the absence of such codes,
the latest edition of the CAN/CSA B139, Installation
for Oil Burning Equipment, in Canada, and/or the
latest edition of Standard for the Installation of Oil
Burning Equipment, NFPA 31, in the United States.
Never operate the water heater unless it is prop-
erly ventilated to the outdoors and has adequate
air supply for proper operation. Failure to properly
install the venting system could result in property
damage, personal injury or death.
Chimney Requirements
If this water heater is operated with a burner designed
for natural draft venting, it must be connected to
a vertical chimney. The chimney must be prop-
erly constructed and sized, clean and free of soot,
creosote and obstructions, able to generate suf-
ficient draft to evacuate the products of combustion
outdoors and be lined with a tile or metal liner. Inspect
the chimney and make any repairs necessary before
installing the water heater.
To prevent downdrafts, the chimney flue should
extend at least three (3) feet (1 m) above the high-
est point at which the chimney comes in contact with
the roof and not less than two (2) feet (0.6 m) above
the highest roof surface or structure within ten
(10) feet (3 m) of the chimney on a horizontal plane
perpendicular to the chimney. Not more than four
(4) inches (100 mm) of chimney flue above the top of
the chimney cap should be considered in computing
this height (see Figure 8). Increase the cross-sectional
area and height of the chimney at least 4% per 1,000
feet (305 m) above sea level.
Failure to properly inspect and repair the chimney
could result in property damage, personal injury or
death.
Flue Piping
Before installing the flue piping, make sure that the
venting system layout has been properly planned.
Make sure that the flue baffle has been installed in
the flue tube. If the baffle is not present, immediately
contact the dealer where the water heater was pur-
chased. NEVER operate the water heater without the
flue baffle installed. Verify that the location of the water
heater and the venting system respects all clearances
from combustible materials (see Figure 1).
The length of flue pipe to vent this water heater should
be as short as possible with horizontal runs sloping
upward towards the chimney at a rate of at least
one-quarter (1/4) inch per foot (21 mm/m). Long
horizontal runs of flue pipe, sharp turns and other con-
struction features that could create excessive resis-
tance to the flow of flue gas should be avoided. The
flue pipe must not be smaller in cross sectional area
that the flue collar on the water heater. The flue pipe
must not pass through any floor or ceiling, but may
pass through a wall where suitable fire protection
provisions have been installed. The flue pipe should
connect to the chimney such that it extends into,
and terminates flush with, the inside surface of the
chimney liner. The joint between the flue pipe and
the chimney liner should be sealed and all unused
chimney opening should be closed.
6
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
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INSTALLATION INSTRUCTIONSINSTALLATION INSTRUCTIONS
Draft Regulator (Barometric Damper Control)
This device is used for conventional chimney vent-
ing only. It automatically maintains a constant nega-
tive pressure in the chimney to obtain maximum
efficiency. It ensures that proper pressures are not
exceeded. If the chimney does not develop suffi-
cient draft, the draft control cannot function properly.
When installed, the draft regulator should be located
in the same room or enclosure as the water heater
and not interfere with the supply of combustion air to
the oil burner.
The water heater must be connected to a flue
having sufficient draft at all times to ensure safe
and proper operation of the appliance. The flue
outlet pressure (measured between the water
heater and draft regulator) should be set to -0.02
inches w.c. Failure to provide sufficient draft for
this water heater could result in property damage,
personal injury or death.
Flue Collar/Blocked Vent Switch Assembly
(Installation and Operation)
This water heater has been shipped from the factory
with a flue collar/blocked vent switch assembly. This
switch is designed to detect flue gas spillage due
to a blocked flue, continuous down drafting or
inadequate draft condition.
All wiring must be installed by a qualified installer
in accordance with all local codes or, in the
absence of such codes, the latest edition of the
CSA C22.1, Canadian Electrical Code, in Canada,
and/or the latest edition of the National Electrical
Code, NFPA 70, in the United States. Before
installing the switch, remember to DISCONNECT
THE POWER SUPPLY to the water heater.
Failure to follow these instructions can result in
property damage, personal injury or death.
Installation:
1) Install the pre-assembled flue collar/blocked vent
switch assembly over the flue outlet on the water
heater (see Figure 9).
2) Wire the switch to the aquastat on the water
heater (see wiring diagram in Figure 11).
3) Install the vent pipe onto the flue collar and
secure it using sheet metal screws (not supplied).
Operation:
With the switch wired to the aquastat circuit, it will
shut down the burner once it senses the spillage of
hot flue gas. The switch will not allow the burner to
restart until it has been manually reset. In order to
manually reset the switch:
1) Wait for the vent pipe to cool down.
2) Insert the end of a pencil or square head screw
driver into the opening for the reset (see Figure
9) and depress the red reset button.
Optional Sidewall Venting (Power Vent)
This water heater is approved in Canada for use with
the Tjerlund SS1C side shot power venter and in the
United States with the Tjerlund SS1 side shot power
venter. This power vent kit is available through
major HVAC supply companies. Technical support is
offered by Tjerlund, not by the manufacturer of this
water heater.
When the installation is complete, visually inspect
the venting system to make sure that all joints are
properly connected and all instructions have been
followed. Failure to properly install the venting
system could result in property damage, personal
injury or death.
7
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
Figure 8
WARNING
AVERTISSEMENT
DANGER
Man inst Oil -GI-IM001En-0211.indd 8 11-10-12 2:11 PM

Water Piping
Refer to Figure 10 for a typical installation. Use of
this layout should provide a trouble-free installation
for the life of the water heater. Before making the
plumbing connections, locate the COLD water inlet
and the HOT water outlet. These fittings are both
3/4’’ N.P.T. male thread. Make sure that the dip-tube
is installed in the cold water inlet. Install a shut-off
valve close to the water heater in the cold water line.
It is recommended that unions be installed in the
cold and hot water lines so that the water heater can
be easily disconnected, if servicing is required.
When assembling the hot and cold piping, use a
good food grade of pipe joint compound and ensure
all fittings are tight. It is imperative that open flame is
not applied to the inlet and outlet fittings, as heat will
damage or destroy the plastic-lined fittings. This will
result in premature failure of the fittings, which is not
covered by the warranty.
8
INSTALLATION INSTRUCTIONSINSTALLATION INSTRUCTIONS
INTERRUPTEUR
D'ÉVENT
BLOQUÉ
TUYAU
DE VENTILLATION
ASSEMBLAGE DU
COLLET DE LA CHEMINÉE/
INTERRUPTEUR
D’ÉVENT OBSTRUÉ
SORTIE
DE LA CHEMINÉE
COLLET
DE LA CHEMINÉE
FLUE COLLAR
BOUTON DE
RÉINITIALISATION
BLOCKED
VENT
SWITCH
VENT PIPE
FLUE OUTLET
MANUAL
RESET
BUTTON FLUE COLLAR/
BLOCKED VENT SWITCH
ASSEMBLY
Figure 9
Figure 10
1) Flue collar/blocked vent
switch assembly
2) Draft regulator
3) Sealant
4) Cold water supply manual
shut-off valve
5) Expansion tank
6) Union
7) Cold water inlet
8) Temperature &
pressure-relief valve
9) Overflow tube
10) Drain valve
11) Oil burner
12) Drain pan
13) Free-flowing floor drain
14) Observation port
15) Aquastat
16) Oil filter
17) Oil supply manual shut-off valve
18) Oil tank
19) Dip tube
20) Hot water outlet
21) Union
22) Service switch
2
5
6
3
4
7
8
22
9
10
11
14
13
12
19
15
16
18
17
20
21
1
Minimum Rise
1/4’’/foot (21mm/m)
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9
INSTALLATION INSTRUCTIONSINSTALLATION INSTRUCTIONS
Temperature and Pressure-Relief Valve
DO NOT plug the temperature and pressure-
relief valve or its discharge line. DONOT remove
the relief valve. Make sure the relief valve is prop-
erly sized for the water heater. If the relief valve
continuously discharges water, call a qualified
service technician to correct the problem. Failure
to follow these instructions can result in property
damage, personal injury or death.
To protect from excessive pressure and/or temperature,
the manufacturer has installed a temperature and
pressure-relief valve that meets with the requirements
of the Standard for Relief Valves and Automatic Gas
Shut-Off Devices for Hot Water Supply Systems,
CSA 4.4, in Canada, and ANSI Z21.22, in the United
States. This relief valve has a maximum set pres-
sure that does not exceed the hydrostatic working
pressure of the water heater (150 psi = 1,035 kPa)
and a BTU/h rating equal to or greater than the input
rating, as shown on the water heater rating plate. It
should never be plugged or removed from the open-
ing marked for it on the water heater.
If this relief valve needs to be replaced, use only
a new temperature and pressure-relief valve.
Never install an old or existing relief valve, as it
may be damaged or inadequate for the working
requirements of the new water heater. This new
relief valve must meet with all local codes or, at a
minimum, the requirements listed above. Never
install any other type of valves between the relief
valve and the water heater.
A discharge line must be installed into the relief
valve.
The discharge line:
• Must not be smaller than the outlet pipe size of
the relief valve.
• Mustnotterminatelessthansix(6)inches(15.2
cm) and not more than twelve (12) inches (30.5
cm) above a floor drain.
• Mustnotberestrictedinanyway.Donotthread,
cap or in any way restrict the end of this outlet.
• Must be of a material capable of withstanding
210˚F(99˚C)withoutdistortion.
• Must be installed to allow complete drainage of
the relief valve and discharge line.
• Mustterminateatanadequatefree-flowingdrain.
Pressure Build-up in a Water System
When the water heater operates, the heated water
expands creating a pressure build-up. This is a
natural function and is one of the reasons for install-
ing a temperature and pressure-relief valve. If the
cold water supply line has a built-in water meter,
check valve or pressure-reducing valve, a suitable
expansion tank must be installed to prevent pres-
sure build-up or water hammer effect. Otherwise, the
warranty will be void (see Figure 10). An indica-
tion of pressure build-up is frequent discharges of
water from the relief valve. If the relief valve dis-
charges water on a continual basis, it may indicate a
malfunction of the relief valve and a qualified ser-
vice technician must be called to have the system
checked and the problem corrected.
Filling the Water Heater
NEVER operate the water heater unless it is
completely filled with water. Failure to follow this
instruction can result in premature failure of the
water heater that is not covered by the warranty.
Check that all of the water piping connections have
been made. To fill the water heater:
1) Make sure that the water heater drain valve is
closed by inserting a flat head screwdriver into the
slot on the head of the drain valve and turning the
knob clockwise .
2) Open the cold water supply manual shut-off
valve. This valve must remain open, as long as
the water heater is in use. Never operate the
water heater with the cold water supply manual
shut-off valve closed.
3) To make sure the water heater is completely
filled with water, open hot water faucets to let the
air out of the water heater and plumbing system.
Leave the faucets open until a constant flow of
water is obtained.
4) Check all of the plumbing connections to make
sure there are no leaks.
Oil Supply
The entire fuel system should be installed in accor-
dance with all local codes or, in the absence of such
codes, the latest edition of the CAN/CSA B139,
Installation for Oil Burning Equipment, in Canada,
and/or the latest edition of the Installation of Oil
Burning Equipment, NFPA 31, in the United States.
Use only approved fuel oil tanks, piping, fittings,
oil filters and any other fuel handling components.
Install the oil filter as close to the burner as possible.
For further details of the oil supply tank and piping
requirements, please refer to the instructions and
illustrations that come with the burner. If the water
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
Man inst Oil -GI-IM001En-0211.indd 10 11-10-12 2:11 PM

10
INSTALLATION INSTRUCTIONS
heater is installed using a float valve between the oil
supply tank and the burner, and the supply tank is
over nine (9)-gallon capacity, a valve operated by a
fusible link shall be installed in the fuel line adjacent
to and upstream from the float valve.
Oil Burner Installation
The installation of the oil burner must be performed
by a qualified Oil Burner Technician. Before
installing the oil burner, check the alignment
between the burner and the combustion chamber.
It is possible for the combustion chamber to shift if
it is subjected to rough handling during transit. The
end cone of the air tube must be centered to the
accommodating passage provided in the design
of the combustion chamber. Adjust as necessary.
Failure to follow these instructions can result in
property damage, personal injury or death.
The installation of the oil burner must be in accordance
with all local codes or, in the absence of such codes,
the latest edition of the CAN/CSA B139, Installation
for Oil Burning Equipment, in Canada, and/or the
latest edition of the standard for Installation of Oil
Burning Equipment, NFPA 31 in the United States.
Oil Filter
All fuel systems should include an oil filter between
the fuel oil storage tank and the oil burner. When
using an oil burner nozzle smaller than 0.75, install
an additional 10 micron or better filter as close as
possible to the oil burner.
Oil Burner Nozzles
The OG32 water heater is certified for multiple firing
rates, ranging from 82,000 to 103,000 BTU/h. The
OG50 models are certified for multiple firing rates,
ranging from 97,000 to input 117,000 BTU/h. Refer
to the water heater rating plate or Table 1 to deter-
mine the proper burner settings.
Wiring
This water heater uses an external electrical source
for power. It must be electrically grounded in accor-
dance with all local codes or, in the absence of
such codes, the latest edition of the CSA C22.1
Canadian Electrical Code, in Canada, and/or the
latest edition of the National Electrical Code, NFPA
70, in the United States. Failure to properly ground
this water heater can result in property damage,
personal injury or death.
This water heater is factory wired and requires mini-
mal field wiring. The water heater should be wired to
a separate and dedicated circuit in the main electri-
cal panel. Although a suitably located circuit breaker
can be used as a service switch, a separate service
switch is advisable. The service switch is necessary
if reaching the circuit breaker involves becoming
close to the water heater or if the water heater is
located between the circuit breaker and the means
of entry to the furnace room. The water heater switch
(service switch) should be clearly marked, installed
in an easily accessible area between the water heat-
er and furnace room entry, and be located in such a
manner to reduce the likelihood that it would be mis-
taken as a light switch or similar device (see Figure 10).
The power requirement is 120VAC, 60Hz.
Before lighting your water heater, check that all
of the wires have been installed correctly (see
Figure 11). Make sure that none of the wires are
grounded, have split, or are broken. Verify that all
wiring connections are properly secured, as there is
a possibility that they have become loose dur-
ing transport. If any of the original wiring needs
replacing, use only 18AWG-type, or greater wire that
is approved for 221˚F (105˚C).
WARNING
AVERTISSEMENT
DANGER
Table 1
WARNING
AVERTISSEMENT
DANGER
OIL INPUT
Water Heater
Model No. Burner Model No. Designation
Blast Tube
Insertion Nozzle, Firing Rate @ psi
OG32 Beckett AF
4 3/4”0,60 - 70°A 82 000 BTU @ 100 psi
4 3/4”0,65 - 70°A 90 000 BTU @ 100 psi
4 3/4”0,75 - 70°A 103 000 BTU @ 100 psi
OG50 Beckett AF
4 3/4”0,70 - 70°A 97 000 BTU @ 100 psi
4 3/4”0,75 - 70°A 103 000 BTU @ 100 psi
4 3/4”0,85 - 70°A 117 000 BTU @ 100 psi

11
INSTALLATION INSTRUCTIONS INSTALLATION INSTRUCTIONS
Installation Instructions for Water Heaters
Approved for combination Space Heating and
Potable Water Heating
When using a water heater for combination space
and potable water heating, the instructions provided
in this manual and with the air-handling unit must be
respected and, in particular, the following:
1) All piping and components that are used in the
system must be of a nonferrous type suitable for
potable water. This also applies to any sealant
used.
2) When used as a dual purpose water heater,
it must not be connected to any system that
has been previously used for non-potable water
heating. This includes any piping because, in all
probability, existing piping would have been, in
the past, treated with chemicals for cleaning or
sealing the system.
3) If this water heater is to be used for space
heating, make sure that all safety codes are
respected. Pay special attention to safety valve
pressure and expansion tanks.
Figure 11
L1N
Aquastat
Fuse
L1
N
Gnd
Oil Burner
Junction
Box
Electrical Wiring Diagram For White-Rodgers Aquastat
Model 11B76
Black
White
Black
Blue
Black
White
L1N
Fuse
Electrical Wiring Diagram For White-Rodgers Aquastat
Model 11C30
Black
White
L1 N
Fuse Junction
Box
Electrical Wiring Diagram For Honeywell Aquastat
Model L4006G
Black
White
L1N
Fuse
Electrical Wiring Diagram For Honeywell Aquastat
Model L4081A
Black
White
Gnd
Gnd
Gnd Gnd
Blocked Vent
Safety Switch
L1 N
Gnd
Oil Burner
Black
White
Aquastat
Junction
Box
L1
N
Gnd
Oil Burner
Black
White
Blocked Vent
Safety Switch
Junction
Box
L1
N
Gnd
Oil Burner
Black
White
Aquastat Aquastat
Blocked Vent
Safety Switch
Blocked Vent
Safety Switch
Black
White
Black
White
Black
White
Black
White
L1N
Aquastat
L1
N
Gnd
L1N
L1 N
L1N
Gnd
Gnd
Gnd Gnd
L1 N
Gnd
Aquastat
L1
N
Gnd
L1
N
Gnd
Aquastat Aquastat
Fusible
Brûleur à l'huile
Boîte
de
Jonction
Diagramme du filage électrique
de l'Aquastat Honeywell Modèle L4006G
Noir
Blanc
Interrupteur
d'évent bloqué
Fusible
Brûleur à l'huile
Boîte
de
Jonction
Diagramme du filage électrique
de l'Aquastat White-Rogers Modèle 11B76
Noir
Blanc
Noir
Bleu
Noir
Blanc
Interrupteur
d'évent bloqué
Noir
Blanc
Fusible
Diagramme du filage électrique
de l'Aquastat White-Rogers Modèle 11C30
Noir
Blanc
Boîte
de
Jonction
Brûleur à l'huile
Noir
Blanc
Interrupteur
d'évent bloqué
Noir
Blanc
Fusible
Diagramme du filage électrique
de l'Aquastat Honeywell Modèle L4081A
Boîte
de
Jonction
Brûleur à l'huile
Noir
Noir
Blanc
Blanc
Interrupteur
d'évent bloqué
Noir
Blanc
Noir
Blanc
Noir
Blanc
Man inst Oil -GI-IM001En-0211.indd 12 11-10-12 2:11 PM

12
INSTALLATION INSTRUCTIONS INSTALLATION INSTRUCTIONS
4) Do not use toxic chemicals to clean the potable
water heating system.
5) Where water temperature in excess of 140˚F
(60˚C)isrequiredforaspaceheatingapplication,
a mixing valve must be installed in the potable
side of the system. This will temper the water and
reduce the risk of scalding.
6) If the incoming water line to the heater is
equipped with a check valve, water meter or
pressure-reducing valve, an expansion tank must
be installed in the system. This will prevent
weeping from the water heater relief valve and
premature failure of the heater due to expansion
of the water during the heating cycle.
7) Before acquisition of a water heater for space
heating application, it is necessary to have
the area of intended use sized by a qualified
technician. This will ensure that an adequate
water heating capacity will be available for both
heating and potable water supply, and that the
application will meet with all local codes and pub-
lic utility requirements.
Note: It is good practice to oversize the water
heater, to ensure that all of the potential hot water
requirements are available.
Check
valve
Cold water to heater
Air handler
Water
heater
Hot water
to house Circulation
pump
Clapet
de retenu
Arrivée d'eau froide
Échangeur d'air
Chauffe-eau
Eau chaude
vers la
maison Pompe
circulatrice
Figure 12
Man inst Oil -GI-IM001En-0211.indd 13 11-10-12 2:11 PM

13
INSTALLATION INSTRUCTIONS INSTALLATION INSTRUCTIONS
Installation Checklist
Location
 •Isthewaterheaterlocatedwithintheventingrequirementsandclosetothemainuseofhotwater? ... L
 •Isthewaterheaterprotectedfromfreezingtemperatures? ..................................................................... L
 •Hasadrainpanbeeninstalledandpipedtoafree-flowingdrain?......................................................... L
 •Istheoilburneraccessibleforservicing? ............................................................................................... L
 •Haveclearancesfromcombustiblematerialsbeenobserved?............................................................... L
Combustion and Ventilation Air Supply
 •Istheareaaroundthewaterheatercleanandproperlyventilated?....................................................... L
 •Isthefreshairsupplyfreeofcorrosiveelementsandflammablevapours?........................................... L
 •Doesthewaterheaterhaveaccesstoenoughfreshcombustionair?................................................... L
 •Havethefreshairopeningsbeensizedcorrectlyand
 hasconsiderationbeengiventotheblockingeffectoflouversandgrilles? ........................................... L
Venting
 •Isthefluebaffleinstalledinthefluetube?.............................................................................................. L
 •Hasthewaterheaterbeenventedseparatelyfromallotheroil-firedappliances?................................. L
 •Haveallhorizontalrunsofventpipebeeninstalledwithaminimumriseof
 1/4inchperfoot(21mm/m)ofrun?........................................................................................................ L
Water Piping
 •Isthedip-tubeinstalledinthecoldwaterinlet? ...................................................................................... L
 •Hasatemperatureandpressure-reliefvalvebeeninstalled?................................................................. L
 •Doesthisvalvehaveadischargelineinstalled,andisitpipedtoafree-flowingdrain?........................ L
 •Havealltheplumbingconnectionsbeenproperlyinstalled,andaretheyleak-free?............................. L
 •Isthewaterheatercompletelyfilledwithwater? .................................................................................... L
Oil Supply
 •Doestheoilpipingconformtotherecommendationsoftheoilsupplycompany?................................. L
 •Hastheoilpipingbeenleaktested? ....................................................................................................... L
Wiring
 •Hasthewiringbeenproperlyinstalled? .................................................................................................. L
 •Havetheelectricalconnectionsbeenchecked,andaretheysecure?................................................... L
 •Isthewaterheaterelectricallygrounded? .............................................................................................. L
Man inst Oil -GI-IM001En-0211.indd 14 11-10-12 2:11 PM

Lighting the Water Heater
Before lighting or re-lighting your
water heater, make sure that you
have read and understood all of
the instructions and warnings in
this manual and on your water
heater. If you have any questions about lighting
your water heater, immediately contact a qualified
installer, service agency or the oil supplier.
Do not light this water heater if:
•Itisnotfullofwater.
•Excessoilhasaccumulated.
•Thecombustionchamberishot.
•Gasolineorotherflammablevapoursand
liquids have been stored in the vicinity of
the water heater.
Failure to follow these instructions can result in
property damage, personal injury or death.
Lighting the Burner
Set the aquastat slightly above the tank’s water
temperature. The burner should start. It may be
necessary to press the reset button on the primary
combustion control relay. After a short period of
time, the water should reach the temperature set-
ting on the aquastat and the oil burner should stop.
Adjust the aquastat setting to the desired water tem-
perature. The water heater should be operated for a
minimum of 10 to 15 minutes to reach steady state
conditions before fine tuning combustion. The warm
up time is ideal for testing the oil pump pressure.
Water Temperature Regulation
The higher the setting, the greater the risk of scald-
ing. Hot water can cause third degree burns in
underone(1)secondat160˚F(71˚C),infive(5)
secondsat140˚F(60˚C)andinthirty(30)seconds
at 130˚F (54˚C). In households where there are
children, physically challenged individuals or elderly
persons, mixing valves for point of use are neces-
sary as means of reducing the scalding potential
of hot water.
Once installed, the operation of this water heater will
be completely automatic. The aquastat on the water
heater is adjustable and will maintain the water at
the desired temperature. Contact a qualified service
technician for adjustment. Set the aquastat as low as
possible to provide an adequate supply of hot water.
This will conserve oil and extend the life of the water
heater.
When hot water is drawn from the tank in frequent
short bursts, a condition known as “stacking” is
created. “Stacking” is the result of increased cycling
of the burner and can produce very hot water
temperatures at the hot water outlet. Always remem-
ber to check the hot water coming out of any faucet
with your hand before use. This will reduce the risk
of scalding-related injury.
14
INSTALLATION INSTRUCTIONS GENERAL MAINTENANCE
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
Man inst Oil -GI-IM001En-0211.indd 15 11-10-12 2:11 PM

15
INSTALLATION INSTRUCTIONS GENERAL MAINTENANCE
Housekeeping
DONOT store or use gasoline or any other flam-
mable vapours or liquids around the water heater.
DONOT put or store any objects on the top of the
water heater. Failure to follow these instructions
can result in property damage, personal injury or
death.
Annual Service by a Contractor
The combustion chamber is fragile. Use care when
inspecting and cleaning this area. The heat exchang-
er flue passage and baffle should be inspected
periodically and cleaned if necessary. A wire brush
can be used to loosen dirt and debris on the inside
surface of the flue passage and baffle. Clean out all
accumulated dirt and soot with an industrial vacuum
cleaner, paying close attention to the combustion
chamber area.
Routine Maintenance by the Home Owner
Keep the area around the water heater clean and
free of dust, lint and dirt. Make sure that all of the
minimum clearances to combustible materials are
being maintained. On a regular basis, you should
inspect the general conditions of the water heater,
watching for signs of oil leaks in the vicinity of the oil
burner and soot forming on any external part of the
water heater or joints of the vent pipes, etc. If any
of these conditions are present, please advise your
service or installation contractor. The water heater
should be serviced on an annual basis by a qualified
service technician.
Oil Burner Air adjustment
At the time of installation, and at least at each annual
cleaning or inspection, a test for smoke density and
carbon monoxyde (CO) must be performed. Drill a
test port in the venting between the water heater flue
outlet and the draft regulator (barometric damper).
It is essential for the proper operation of the water
heater that this adjustment is performed with the
use of combustion instruments, as a visual inspec-
tion is not sufficient. Oil-fired water heaters tend to
run with shorter operating cycles and it is therefore
important for the burner to be adjusted to provide
a good flame. A lack of air causes “sooty” or “soft”
flames, resulting in soot build-up throughout the heat
exchanger passages. Excess combustion air causes
a bright roaring fire and high stack temperatures
resulting in poor fuel efficiency.
After the burner has been firing for 10-15 minutes,
take a smoke sample with a Bacharach smoke
sampler or other approved device. Then, take a
sample of the flue gases and test for CO using a
combustion analyser. The smoke spot should not
exceed “Trace” on the Bacharach Scale. The water
heater operates most efficiently with a “Trace”
smoke spot. For complete details on adjusting the
air, please consult the oil burner instruction manual
provided with the burner.
Burner electrode
Correct positioning of the electrode tips with respect
to each other, to the fuel oil nozzle and to the rest
of the burners is essential for smooth light ups and
proper operation. Refer to the oil burner instructions
shipped with the burner for electrode specifications.
Burner primary (safety) control
The oil burner is equipped with a primary combus-
tion control, sometimes referred to as the burner
relay or burner protector relay, which uses a light
sensing device (cad cell) located in the burner
housing, to monitor and control combustion. Over
time, dust or combustion residuals can build up on
the lens of the cad cell impairing its response to
the flame. The cad cell should be checked for
cleanliness and proper alignment if the primary
control frequently shuts down combustion.
Shutting Down the Water Heater
Always keep the oil supply manual shut-off valve-
closed if the burner is shut down for an extended
period of time
Set the aquastat to the lowest possible setting.
Turn off all of the electrical power to the water heater.
Condensation
As moisture from the products of combustion comes
into contact with the cold surface of the inner tank, it
may condense. This situation will usually occur:
1) When the water heater is filled with cold water for
the first time.
2) If the water heater has been undersized.
3) When large amounts of hot water are drawn from
the water heater in a short period of time and the
refill water is very cold.
Due to the high-efficiency rating of this oil-fired water
heater, it may produce more condensation than
older models. This condition is not uncommon and
must never be misinterpreted as a leaking tank. It will
disappear once the water becomes heated.
WARNING
AVERTISSEMENT
DANGER
WARNING
AVERTISSEMENT
DANGER
Man inst Oil -GI-IM001En-0211.indd 16 11-10-12 2:11 PM

Because of the large amounts of water that can
condense, it is very important that a drain pan be
installed under the water heater (refer to Figure 10).
Under no circumstances is the manufacturer to be
held liable for any water damage in connection with
this water heater. If the problem persists and water
continues to drip after the water heater has heated
up, check all of the plumbing connections to make
sure they are not leaking.
Water Heater Tank
Drain a pail of water through the drain valve at least
once a year. This will remove excess sediment from
the bottom of the tank. If allowed to accumulate, this
sediment will reduce the efficiency and the life of the
tank.
Temperature and Pressure-Relief Valve
Manually operate the temperature and pressure-
relief valve at least once a year, standing clear of
the outlet to avoid being burned. Lift and release
the operating lever on the valve to make it operate
freely. If, after manually operating the valve, it fails to
completely reset itself and continues to discharge
water, replace it with a new one.
Venting System Inspection
The venting system must be thoroughly inspected
once a year. Check the area where the water heater
is located to make sure that there is enough clean
combustion and ventilation air. Remove any possible
obstructions that would prevent proper air circulation
and venting. Check the venting system to make sure
that all of the connections are securely fastened and
that all of the joints are properly sealed. If any part of
the venting system is damaged, it must be replaced
by a qualified service technician.
Anode
This water heater is equipped with dual anode
rods that are designed to prolong the life of the
glass-lined tank. The anodes are slowly consumed,
protecting the glass-lined tank from corrosion. The
anodes should be checked every two (2) years. If
more than half of either anode has been consumed,
it should be replaced. Instructions on how to change
the anodes can be obtained from the manufacturer.
The life expectancy of the water heater is reduced
where a water softener is introduced to fight hard
water, because the sodium salts added by a
softener make this water extremely conductive. In
these conditions, the anodes are consumed more
rapidly and should be verified every year. In cer-
tain water conditions, the anodes will react with the
water, producing discoloured or smelly water. The
most common complaint is hot water that smells
like rotten eggs. This phenomenon is the result
of the reaction between the anode and hydrogen
sulfide gas dissolved in the water, which occurs fre-
quently in well systems. This problem can usually be
eliminated or reduced by changing the anodes to a
type more suitable for these conditions (aluminum
anode) and by chlorinating the water heater and
plumbing system. If the problem persists, special
filtration equipment may be required. Under no
circumstances should the anodes be removed from
the water heater on a permanent basis. Removal of
the anodes will lead to premature failure of the
water heater and void the warranty.
Hydrogen gas can be produced in a hot water
system that has not been used for a long period
of time (generally two [2] weeks or more).
HYDROGEN GAS IS EXTREMELY FLAMMABLE.
It is highly recommended to open the hot water
faucet in the kitchen for several minutes before
you use any electrical appliances connected to
the hot water system, such as a dishwasher or
washing machine. If hydrogen gas is present,
there will be an unusual sound, such as air escap-
ing through the pipe, as the hot water faucet is
opened. Do not smoke or introduce an open flame
near the faucet when it is opened.
Draining the Water Heater
To completely drain the water heater:
1) Turn off the power to the water heater.
2) Close the oil supply manual shut-off valve.
3) Close the cold water supply manual shut-off
valve.
4) Connect one end of a garden hose to the water
heater drain valve and put the other next to a
free-flowing drain.
6) Open the drain valve by inserting a flat head
screwdriver into the slot on the head of the drain
valve and turning the knob counterclockwise
.
7) Open a hot water faucet to allow air into the
system.
16
GENERAL MAINTENANCE GENERAL MAINTENANCE
REPLACEMENT PARTS
WARNING
AVERTISSEMENT
DANGER
Man inst Oil -GI-IM001En-0211.indd 17 11-10-12 2:11 PM

17
GENERAL MAINTENANCE GENERAL MAINTENANCE
REPLACEMENT PARTS
Getting Service for your Water Heater
If you are experiencing problems with your water
heater, follow these easy steps:
For the oil burner:
Consult the oil burner owner’s manual.
For the water heater:
Contact the manufacturer’s Customer Service
Department by e-mail at [email protected]
or by phone at 1-800-363-9354. To help serve
you in a quick and efficient way, always have the
following information ready:
a) Model number
b) Serial number
c) Date of installation
d) Where the water heater was purchased
e) Complete address where the water heater
is installed
f) A description of the problem
1
2
3
4
5
7
8
6
9
10
1
2
3
4
5
7
8
6
9
10
I.D. Description
1 Aquastat
2 Oil burner
3 Brass drain valve
4 Overflow tube
5 Dip tube
6 Magnesium anode rod
7 Temperature & pressure relief valve
8 Flue Baffle
9 Blocked vent shut-off switch assembly
10 Outlet nipple
Num Description
1 Aquastat
2 Brûleur au mazout
3 Robinet de vidange en laiton
4 Tuyau d’évacuation
5 Tuyau plongeur
6 Anodes de magnesium
7 Soupape de sûreté
8 Chicane de cheminée
9 Assemblage du colet de la cheminée/
interrupteur d’évent obstrué
10 Mamelon de sortie
Man inst Oil -GI-IM001En-0211.indd 18 11-10-12 2:11 PM

18
STANDARD BASIC LIMITED WARRANTY
ON RESIDENTIAL OIL WATER HEATERS
GENERAL The manufacturer warrants that, subject to verification of a warranty claim within the warranty period as described below, it will take the necessary corrective action to either repair or replace a water heater or component part which is determined to be defective in material or workmanship subject to the terms and conditions outlined in this document. Further, any replacement water heater or component part supplied under warranty will carry only the unexpired portion of the original water heater’s warranty. The number of replacement water heaters is limited to one (1) per original unit purchased. If due to some extremely unusual circumstances, a replacement water heater or component part is found to be defective by our inspection & test- ing department, another heater or component part will be supplied to fulfill the obligation of the warranty of the original heater. THE INNER TANK If the inner tank fails within *SIX (6) years after the date of the original installation, a replacement water heater will be provided to the party from whom the unit was originally purchased. If the water heater is installed in other than a single family dwelling, the tank warranty is limited to ONE (1) year. If an exact replacement is not available, the manufacturer reserves the right to furnish a compa- rable model water heater; however, a surcharge will be applied for any additional component(s) incorporated in the replacement water heater. The warranty reply card must be completed and sent back to the manufacturer within forty-five (45) days of the installation date. If said warranty card is not returned, the date indicated on the model serial plate will prevail. COMPONENT PARTS If any component part is found to be defective within ONE (1) year from the date of original installation, provided said defective part is an in-house factory made piece or an original factory approved OEM piece, the manufacturer will furnish a replacement part after the receipt and testing of the part claimed to be defective. THIS WARRANTY WILL NOT APPLY 1) To defects or malfunctions resulting from failure to properly
install, operate, or maintain the unit in accordance with the print- ed instructions.
2) If the installation does not conform to CSA &/or ETL Standards
as well as any applicable national or local building codes.
3) To any damage or failure caused by abuse, accident, fire, floods,
freezing or other acts of God.
4) To any damage or failure caused by operating the heater without
an approved pressure & temperature relief valve having been installed.
5) To any damage or failure caused by operating the heater with an
empty or partially empty inner tank or sediment build-up result- ing in dry firing of the heating elements.
6) To any damage or failure caused by utilizing the heater in con-
junction with any other energy saving device or other source(s) of energy not approved by the manufacturer; or for other than use with potable water without any additives such as salt, chlo- rine or chemicals other than those added for the purpose of rendering the water fit to drink.
7) To any damage or failure caused by the removal of the anode
&/or by not assuring that there is a working anode in the tank at all times. All anodes must be checked at least once every two years & replaced, if necessary.
8) To any damages or failure caused by having affixed to the
heater any non-factory made or factory approved replacement part(s) such as elements, controls, dip-tubes, relief valves, etc.
9) To any damage caused by not having the water heater installed
adjacent to a free flowing drain in the event of water leakage.
10) If the heater is operated at water temperatures exceeding the
maximum setting of the operating &/or high limit control or the heater is not supplied with potable water, free to circulate at all times.
11) If the heater has experienced the effect of thermal expansion
due to excessive pressure (exceeding 300PSI). The result of excessive pressure usually reverses the bottom of the inner tank and can occur with the addition of a pressure reducing valve &/ or a check valve in the municipal water supply system in a single family dwelling.
12) If the heater is installed outside of Canada or the United States. SERVICE LABOUR RESPONSIBILITY This warranty does not cover any labour expense for service, remov- al, or re-installation of a replacement heater. All such expenses are your responsibility. SHIPPING COSTS If a water heater or component part is deemed to be replaced, the manufacturer will pay the transportation costs of the replacement unit to a convenient authorized distributor or retailer as selected by us. You must pay any local cartage including the cost of returning the replaced item to the authorized distributor or retailer from whom the replacement is coming from.
HOW TO MAKE A CLAIM Any claim for warranty service should be made to your contractor, wholesaler or retailer from whom the water heater was purchased. In turn, said contractor, wholesaler or retailer will contact the manufac- turer from whom they purchased the heater. If this procedure cannot be followed, contact any other local contractor, wholesaler or retailer handling our water heaters. Also, for warranty information you may call the manufacturer’s customer service department at (514) 645- 8893 or 1-800-363-9354, ext. 240. We suggest that prior to calling the factory, that you make sure to have the model number & serial number that is to be found on the outside casing of the heater. Proof of purchase showing the date, name and place of the business from whom the water heater was purchased is essential to settle any warranty claim dispute over the length of the period of installation. If an exact replacement is not available, a current model water heater or component part with comparable operating features will be provided by the manufacturer. If government regulations or industry standards require the replacement model water heater or compo- nent part to have features not found on the defective model water heater or component part, you will be charged the difference in price associated with these required features. If you pay the difference in price for these required features, you will receive a complete new Standard Basic Limited Warranty for the replacement water heater. MISCELLANEOUS No one is authorized to make any other warranties on the manu- facturer’s behalf. Any implied warranties of any nature offered by a third party other than what is stated in this Standard Basic Limited Warranty will not be honoured. No claims for incidental or consequential damages (including damages from leakage) will be accepted. If you do not return the warranty card, a proof of purchase showing the name, date and location of the original source of pur- chase is a necessity to process a warranty claim. Failure to produce this documentation will result in the lesser or the warranty periods being offered. In order to avoid any confusion &/or disputes, we sug- gest that the warranty card be completed and mailed back no later than forty-five (45) days after installation. EXTENDED WARRANTIES For information on some premium quality residential gas & electric water heaters, contact your local licensed plumber or look for them at selected retailers.
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