GigaComm NetComm User manual

NetComm & GigaComm Plume Wi-Fi Setup Guide
Welcome to the Gigabit Community! We’ve sent you a few pieces to connect you to our ultra-fast
network. The NetComm router will give you a direct connection to the Internet and the GigaComm
Plum Wi-Fi SuperPods will provide consistent connection across your home or office.
Simply follow the below instructions to setup your new internet connection.
In the NetComm CPE box:
1 x NetComm Router
2 x 4G/LTE antennas
1 x RJ45 Ethernet cable
1 x RJ11 Telephone cable
1 x Power supply (12V/2A)
In the Plume Boxes:
2 x Plume Pods + Any additionally purchased pods
If any of these items are missing or damaged, please contact GigaComm Support immediately at
[email protected]
Figure 1. Connection setup for your new CPE and Wi-Fi access points.
NetComm CPE & Access Point Setup Guide

NetComm Router Setup
1. Unbox the NetComm CPE and install the two antennas onto the contact points on the back
of the router. Plug the power cable into an available power socket.
2. Using the provided RJ45 Ethernet Cable, connect the blue WAN port on the NetComm router
to the Internet Port on your NBN NTD. See Figure 1 on page 1 for details.
3. It can take a few minutes for your connection to stabilise. You should see the Power,
Internet and LTE lights turn green on the NetComm router. This means you are now
connected to the Internet. Refer to Figure 2 on page 9 to see the meaning of LED indicators.
Plume Setup
We now need to set up the Plume Wi-Fi access points to distribute the Wi-Fi signal across
your store. Read the Plume Placement Guide before proceeding with Plume setup.
1. Download the Plume WiFi app from Google Play or the App Store.
2. Launch the Plume app and choose the Setup Plume option.
NetComm CPE & Access Point Setup Guide

3. The app will prompt you to enter your name and email. This will be for your new Plume
account used to manage the Plume pods. In the name field enter the Name & Location of
your site e.g. Lowes Werribee. Choose your Plume account password, which must be at least
8 characters long.

NetComm CPE & Access Point Setup Guide

4. A verification email will be sent to you. Click on the Verify Email link within that email to
continue the setup process.
5. You'll be presented with the overall steps to get your first pod connected. This will become
the main pod of your Plume network. The info buttons will bring up additional details for
each step.
NetComm CPE & Access Point Setup Guide

5.1 The first step is to connect a pod by Ethernet to your modem. Connect either of the ports on
the Plume pod to the Yellow ETHERNET 1 port on your NetComm CPE. – Refer to Figure 1 on
page 1 and the Plume Placement guide
5.2 Plug the pod into power. You should see the green LED on the face of the pod turn on.
NetComm CPE & Access Point Setup Guide

5.3 Restart your NetComm CPE by taking the round power cable out, wait 2 seconds then put it
back in. This ensures the Plume Pod is detected. Once the NetComm has turned back on and
the Ethernet 1 light is on, tap on Next to move on to setting up your SSID.
6. The LED will continue to slowly pulse until the pod
connects to the Plume cloud. Once connected, the
LED will turn off and the app will prompt you to input
your new Wi-Fi name (SSID) and Password. In the
Choose Wi-Fi name field enter your preferred Wi-Fi
name.
Choose a secure password for the Wi-Fi and record it in a safe place. Ensure the password
includes Uppercase & Lowercase letters, numbers, and symbols for the best security. This is
the password to connect to the new Wi-Fi network.
NetComm CPE & Access Point Setup Guide

7. If you have more than one Plume pod, start plugging them in now. Stay close to each pod
until it is found. As each one connects to the network and cloud, a green check mark will
appear, and the LED will turn off. Tap on Completed once all pods have been added.
8. The Plume app will prompt you to join the new Wi-Fi network with your mobile.
●Tapping on Join will take you out of the Plume app and into the Wi-Fi settings so you
can join.
●Once back in the Plume app, a Welcome Aboard message indicates that the device
is now connected, and the new Wi-Fi network is operational.
NetComm CPE & Access Point Setup Guide

9. After you have joined the network, you'll be taken to the home screen. Click on the Network
button in the top left corner so you can see your connected Plume Pods. If you have
connected to more than one pod it will initially show up in red then once it connects back to
the main pod you will see it turn white and a line will connect it back to the main pod. This
can take about 5 minutes so allow it some time to setup.
NetComm CPE & Access Point Setup Guide

10. Once you’ve installed the remote pods and they have connected back to the main pod,
connect to the new Wi-Fi network from your phone or computer and confirm you can access
the internet by visiting www.gigacomm.net.au
Now that your internet is setup, we can look at connecting your phone system. Refer to the IP
Telephony Installation Guide for more details. Also consider that any devices that were on the old
Wi-Fi network now need to be connected to the new Wi-Fi network.
If you are having problems setting up your phone contact Gigacomm Support on 1300 004 442 or
email us at [email protected]
NetComm CPE & Access Point Setup Guide

NetComm CPE & Access Point Setup Guide

Figure 2. NetComm CPE LED indicator table
Figure 3. Plume LED indicator table
NetComm CPE & Access Point Setup Guide
LED
Definition
Solid Blue
The Pod is booting up, no action required
Green Pulse
The Pod is trying to connect with the cloud this is
normal before adding the pod to your account, the
slow pulse will continue until the pod is added to the
account and establishes a connection to the cloud.
White Pulse
Searching for cloud connection
OFF
Normal Operation
Red or White Rapid Blinking
Contact Gigacomm Support