Gilat SkyEdge IIc User manual

CPE Installation and Pointing
User Guide
July 2013
Revision Number 1.1
Document Number: DC-002966(D)

Notice
This document contains information proprietary to Gilat Satellite Networks Ltd. and its affiliates and may not be reproduced
in whole or in part without the express written consent of Gilat Satellite Networks Ltd. The disclosure by Gilat Satellite
Networks Ltd. of information contained herein does not constitute any license or authorization to use or disclose the
information, ideas or concepts presented. The contents of this document are subject to change without prior notice.

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Contents
Chapter 1: Introduction ................................................................................................................ 5
Overview........................................................................................................................ 5
Document Conventions.................................................................................................. 6
Terms of Direction.......................................................................................................... 6
How to Use This Manual and Kit..................................................................................... 7
Chapter 2: Safety .......................................................................................................................... 8
Warnings........................................................................................................................ 8
Cautions......................................................................................................................... 9
Notices........................................................................................................................... 9
Chapter 3: Box Contents............................................................................................................ 11
What's in the Box.......................................................................................................... 11
Packing List.................................................................................................................. 13
Dish Assembly Box..................................................................................................................13
Modem Packaging Box............................................................................................................16
Transceiver Packaging Box.....................................................................................................16
Hardware Bag..........................................................................................................................17
Documentation Bag .................................................................................................................18
What's Not in the Box................................................................................................... 18
Tools ........................................................................................................................................18
Pointing Data ...........................................................................................................................19
Chapter 4: Installing Equipment ................................................................................................ 21
Selecting Dish Location................................................................................................ 21
Installing Pole............................................................................................................... 22
Installing Dish............................................................................................................... 22
Assembling Back Bracket with Az/El .......................................................................................23
Mounting Az/El on Pole............................................................................................................24
Setting Nominal Elevation........................................................................................................26
Mounting Reflector...................................................................................................................28
Attaching Boom Arm to Back Bracket......................................................................................31
Assembling Transceiver Bracket and Transceiver ..................................................................32
Assembling Transceiver Bracket on Boom Arm......................................................................33
Threading RF Cables Through the Boom................................................................................34
Connecting Cables to Transceiver...........................................................................................35
Grounding Transceiver ............................................................................................................35
Setting Nominal Skew..............................................................................................................36
Setting Nominal Azimuth..........................................................................................................37
Threading the Cables into House ............................................................................................40
Assembling Indoor Connectors................................................................................................40

Chapter 5: Modem Configuration............................................................................................... 43
Choosing Installation Time ...........................................................................................43
Installing and Connecting Modem................................................................................. 43
Connecting RF Cables to Modem............................................................................................44
Connecting Modem to Power Adapter.....................................................................................45
Connecting Modem to PC........................................................................................................45
Supported Operating Systems and Browsers..........................................................................45
Configuring Computer..............................................................................................................46
Entering Installation Parameters..............................................................................................52
Dish Pointing Preparation ........................................................................................................53
Dish Pointing............................................................................................................................54
Modem Installation...................................................................................................................60
Dish Repointing........................................................................................................................64
Appendix A: Dish Pointing Smartphone Applications ............................................................. 65
Appendix B: System Monitoring................................................................................................ 67
Status...........................................................................................................................67
Information ...................................................................................................................67
Diagnostics...................................................................................................................67
Installation Log.........................................................................................................................67
CPE Self-Test ..........................................................................................................................68
Technician.................................................................................................................... 70
Appendix C: List of Acronyms................................................................................................... 71
Appendix D: Error Messages ..................................................................................................... 73
Appendix E: Troubleshooting .................................................................................................... 75
Elevation/Azimuth Screw Is not Moving........................................................................75
Modem LEDs Are not On..............................................................................................75
I Cannot Connect to Modem.........................................................................................76
During Installation, Web Page Freezes......................................................................... 76
Transceiver Emits No Sounds ......................................................................................76
I Cannot Lock Onto Satellite.........................................................................................76
I Am Experiencing a Deterioration of Service................................................................77
I Cannot Obtain Peak Tone ..........................................................................................77
Appendix F: (Optional) TV Reception Kit .................................................................................. 78
Kit Contents..................................................................................................................78
Assembling TV Kit........................................................................................................80
Appendix G: FAQs ...................................................................................................................... 83
What download/upload speeds can I achieve?.............................................................83
Is there any dangerous radiation? ................................................................................83
Can I buy another modem and put splitters on the cables? ..........................................83

Overview
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Can I add a wireless router or an Ethernet switch behind the modem?......................... 83
Can weather conditions affect modem reception?........................................................ 83
Are any Internet ports/addresses blocked?................................................................... 84
Can I watch movies online?.......................................................................................... 84
Do I need authorization to install satellite dish?............................................................ 84
What do I do if I cannot find installation CD/equipment, etc.?....................................... 84
What do I do if some of the equipment is damaged?.................................................... 84
What are the best conditions for dish installation?........................................................ 84
Index 85

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Chapter 1: Introduction
In This Chapter
Overview ..........................................................................................................................................5
Document Conventions....................................................................................................................6
Terms of Direction............................................................................................................................6
How to Use This Manual and Kit......................................................................................................7
Overview
Congratulations on purchasing a Gilat’s broadband Internet-over-Ka satellite kit.
By following a few simple steps, you will assemble a satellite dish and point it to a
satellite orbiting 36,000 km above earth. Once the dish has been pointed successfully,
the modem will log on to the system. During the logon procedure, the system will
automatically determine whether the dish has been pointed accurately enough.
Figure 1: System Overview
Once pointing quality has been approved, Internet access will be available as per the
service package ordered. The Internet connectivity provided over satellite is identical
to terrestrial Internet: it enables you to surf the Web, view online movies, chat with
friends, etc. The Internet connection enables you to connect to Web sites or other
computers that are not necessarily connected to the Internet over satellite.
Enjoy!

Document Conventions Introduction
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Document Conventions
This symbol means "Danger!"
It is used to describe a situation that can cause bodily injury. Before
working with any equipment, know the hazards involved and how to prevent
accidents.
This symbol means "Be careful!"
In this situation, damage can be caused to equipment or data can be lost.
This symbol means "Take note!"
Notes contain helpful suggestions and explanations.
Terms of Direction
Throughout this document, you will encounter terms like "forward" and "backwards",
"up" and "down".
The illustration below explains them.
Figure 2: Directions

How to Use This Manual and Kit
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How to Use This Manual and Kit
We recommend using the kit in the following order:
Read the manual
Watch the installation video CD
Start the installation

Warnings Safety
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Chapter 2: Safety
Warnings
Please read all operating instructions and safety precautions in this manual
prior to any installation works.
Install the modem, dish, and wiring according to national and local regulations issued
by authorities.
Mount the dish on a properly anchored pole or bracket, capable of bearing the dish
weight and wind load.
Use the anchoring material and method suitable to the structure and mechanical
properties of surface. Different types of walls and roofs may need different types of
anchors for mounting dish pole. Consult with a licensed constructor if in any doubt.
When working where there is a risk of falling from heights follow and maintain safety
regulations for work at height:
Use a proper elevating work platform, scaffold, or ladder of proper design and
weight rate. Install and use fall-arrest system.
Wear protective clothing such as footwear that minimizes the risk of slipping, wear
safety helmet well secured to head so that it remains in place should the person fall.
Postpone installation to avoid work in bad weather conditions, when rain may make
surfaces slippery, when windblasts might impose unexpected forces on dish, when
there is a risk of thunderstorm, or when it is too dark.
During installation, tightly secure all parts to avoid potential danger to persons and
surroundings.
Restrict access to area near or below working place.
For safety reasons, work and install the dish at a safe distance from power lines.
To conform to the law, the installer must follow IEC 60728-11 –Cable networks for
television signals, sound signals, and interactive services –Part 11: Safety.
Consult with a licensed electrician if in doubt.
With reference to standard IEC 60728-11, according to risk assessment per site
conditions - select proper method and install proper means of protection, such as air
terminal, down-conductor, grounding system, equipotential bonding conductors,
Surge Protection Devices on alternating current power and on Ethernet lines.
Before installing the modem, make sure that your electrical outlet is properly wired and
your computer equipment is properly grounded.
RF Radiation Hazard: The transmitting equipment on dish is capable of
generating RF electromagnetic field. Keep the space between feed horn and
reflector (the radiation beam) clear: do not enter the radiation beam of the
dish reflector when the modem is powered and connected to the transmitter.
Note that during the pointing procedure the transmitter is powered down, therefore
there is no reason for concern during installation.

Cautions
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Different types of power cords may be used for connections to the electrical outlet. Use
only a main line cord that complies with safety requirements of the country of use.
Do not use power cord if damaged.
Connect the power cord to a properly grounded three-prong alternating current outlet
only. Do not use adapter plugs. Do not remove the grounding prong from the plug.
To prevent electrical shock, fully insert the power plug into power outlet with no part of
the prongs exposed.
To prevent fire or shock hazard, do not expose the modem to rain or moisture. Do not
expose to dripping or splashing and do not place liquid filled objects on the modem.
Cautions
To prevent overheating, do not block the ventilation holes on the top surface of the
modem. Do not stack the modem on top of or below other electronic devices. Do not
place the modem in location subjected to direct sun light. Do not place the modem near
heat sources. When the modem is placed in an enclosure or cabinet - provide proper
ventilation.
Only use the power supply provided with the modem. Using a different power supply
might damage the equipment.
Do not connect or disconnect coaxial cables when the modem is powered. DC voltages
are present on the coaxial connectors.
To avoid damage by static electricity, disconnect or re-connect the Ethernet cable from
the modem or from computer only when the modem is connected to power adapter and
to alternating current outlet. When connected to wall alternating current outlet via
power supply, the modem is well discharged from static electricity.
To minimize faults of cables disconnection, mount the modem in permanent location
and final position, not expected to be moved or re-positioned in the future. Coaxial
cables might disconnect from connectors if subjected to mechanical movements.
To avoid equipment damage, only wipe the unit with a clean, dry cloth, never use
fluids, chemicals, or spray cleaners directly.
The system has no user-serviceable parts. Do not attempt to open and service the
product by yourself: this will void the product's warranty. Do not perform any actions
other than those contained in the installation and troubleshooting instructions. Refer
all servicing to qualified service professionals.
Notices
To ensure regulatory and safety compliance, use and properly install the provided
power and coaxial cables –or equivalent only - which conform to the specifications
within this manual.
In some countries, authorization is needed for installing satellite dish. Consult with
your local authorities if in any doubt.

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Chapter 3: Box Contents
In This Section
What's in the Box ...........................................................................................................................11
Packing List....................................................................................................................................13
What's Not in the Box.....................................................................................................................18
What's in the Box
It is important to open the box in a suitable location to ensure the modem is not
exposed to excessive humidity and/or extreme temperatures.
To inspect the contents of the box:
1. Open the box.
Figure 3: Opening the Box
2. Compare the contents of the box with the packing list.

What's in the Box Box Contents
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Figure 4: Box Contents
The box must contain the following kit components:
#
Description
1
Az/El with clamps
2
Back bracket
3
Skew plate
4
Reflector
5
Boom arm
6
Transceiver bracket
7
Transceiver
8
RF cables and F-connectors
9
Grounding cable bag
10
Modem box
11
TV Receiver Bracket/Holder Kit (optional)
12
Hardware Bag
13
Documentation Bag
3. Compare the contents of the box with the Packing List (on page 13).

Packing List
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If something is missing/damaged/wrong, contact your supplier.
4. Set aside the modem box for later use.
Figure 5: Modem Box
5. Put the rest of the components back into the kit box to make it easy to transport to
the dish installation location.
Packing List
Dish Assembly Box
#
Item
Quantity
Image
1
RF Cable (SIAM)
30M
1

Packing List Box Contents
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#
Item
Quantity
Image
2
Reflector
1
3
Boom arm
1
4
Transceiver
bracket
1
5
Back bracket
1

Packing List
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#
Item
Quantity
Image
6
Az/El
(assembled -
with pole
clamps)
1
7
Skew plate
1
8
Hardware bag
1 set - see
below
9
Documentation
bag
1 set - see
below
10
Modem
packaging box
1 set - see
below
11
Transceiver
packaging box
1 set - see
below

Packing List Box Contents
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Modem Packaging Box
The box includes the following items:
#
Item
Quantity
1
SkyEdge II-c Aries modem
1
2
Power adapter
1
3
Power cable
1
4
LAN Cable
1
5
F-connector
2
Figure 6: Modem Box
Transceiver Packaging Box
The box includes the following items:
#
Item
Quantity
1
Transceiver with Feed and Polarizer
1
2
Grounding screw
1
3
Allen key
1

Packing List
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Figure 7: Transceiver Box Content
Hardware Bag
The bag includes the following items:
Dish Assembly Kit
#
Item
Description
Quantity
1
Bolt M8X20
Carriage bolt - short neck,
M8x1.25mm thread
9
2
Spring Washer
for 8-mm bolt
9
3
Flat Washer
for 8-mm bolt
9
4
Nut
Hex M8X1.25
9
Mounting Kit
#
Item
Description
Quantity
1
Arrow
Elevation offset arrow
1
Transceiver / Boom Arm Assembly Kit
#
Item
Description
Quantity
1
Screw
Hex socket head cap screw
4
2
Washer
Spring washer M4
4
3
Screw
Hex head screw M8
8
4
Washer
Flat washer M8
8
5
Washer
Spring washer M8
8

What's Not in the Box Box Contents
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Grounding Kit
#
Item
Description
Quantity
1
Screw
Hex head tapping screw,
1/4-20 x 5/8
1
2
Washer
Ext tooth lock washer 1/4"
1
3
Wire
Grounding wire
1
Documentation Bag
The box includes the following items:
#
Item
Quantity
1
CD
1
2
Quick Guide
1
What's Not in the Box
What you need to provide:
A Leveled Pole
Tools for the installation
Pointing Data
If you are planning to use the dish for satellite TV reception, you will also need a TV
bracket.
Tools
Tools required for the installation of the satellite dish:
A spanner (wrench): open and closed hexagonal metric 13 mm (preferably ratchet
type)
A flat-blade screwdriver
(Optional) A Phillips type screwdriver
A compass
A cable cutter
A ruler (10-30 cm)
Cable wraps / ties