Gilat SkyEdge IIc User manual

CPE Installation and Pointing
User Guide
July 2013
Revision Number 1.1
Document Number: DC-002966(D)

Notice
This document contains information proprietary to Gilat Satellite Networks Ltd. and its affiliates and may not be reproduced
in whole or in part without the express written consent of Gilat Satellite Networks Ltd. The disclosure by Gilat Satellite
Networks Ltd. of information contained herein does not constitute any license or authorization to use or disclose the
information, ideas or concepts presented. The contents of this document are subject to change without prior notice.

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Contents
Chapter 1: Introduction ................................................................................................................ 5
Overview........................................................................................................................ 5
Document Conventions.................................................................................................. 6
Terms of Direction.......................................................................................................... 6
How to Use This Manual and Kit..................................................................................... 7
Chapter 2: Safety .......................................................................................................................... 8
Warnings........................................................................................................................ 8
Cautions......................................................................................................................... 9
Notices........................................................................................................................... 9
Chapter 3: Box Contents............................................................................................................ 11
What's in the Box.......................................................................................................... 11
Packing List.................................................................................................................. 13
Dish Assembly Box..................................................................................................................13
Modem Packaging Box............................................................................................................16
Transceiver Packaging Box.....................................................................................................16
Hardware Bag..........................................................................................................................17
Documentation Bag .................................................................................................................18
What's Not in the Box................................................................................................... 18
Tools ........................................................................................................................................18
Pointing Data ...........................................................................................................................19
Chapter 4: Installing Equipment ................................................................................................ 21
Selecting Dish Location................................................................................................ 21
Installing Pole............................................................................................................... 22
Installing Dish............................................................................................................... 22
Assembling Back Bracket with Az/El .......................................................................................23
Mounting Az/El on Pole............................................................................................................24
Setting Nominal Elevation........................................................................................................26
Mounting Reflector...................................................................................................................28
Attaching Boom Arm to Back Bracket......................................................................................31
Assembling Transceiver Bracket and Transceiver ..................................................................32
Assembling Transceiver Bracket on Boom Arm......................................................................33
Threading RF Cables Through the Boom................................................................................34
Connecting Cables to Transceiver...........................................................................................35
Grounding Transceiver ............................................................................................................35
Setting Nominal Skew..............................................................................................................36
Setting Nominal Azimuth..........................................................................................................37
Threading the Cables into House ............................................................................................40
Assembling Indoor Connectors................................................................................................40

Chapter 5: Modem Configuration............................................................................................... 43
Choosing Installation Time ...........................................................................................43
Installing and Connecting Modem................................................................................. 43
Connecting RF Cables to Modem............................................................................................44
Connecting Modem to Power Adapter.....................................................................................45
Connecting Modem to PC........................................................................................................45
Supported Operating Systems and Browsers..........................................................................45
Configuring Computer..............................................................................................................46
Entering Installation Parameters..............................................................................................52
Dish Pointing Preparation ........................................................................................................53
Dish Pointing............................................................................................................................54
Modem Installation...................................................................................................................60
Dish Repointing........................................................................................................................64
Appendix A: Dish Pointing Smartphone Applications ............................................................. 65
Appendix B: System Monitoring................................................................................................ 67
Status...........................................................................................................................67
Information ...................................................................................................................67
Diagnostics...................................................................................................................67
Installation Log.........................................................................................................................67
CPE Self-Test ..........................................................................................................................68
Technician.................................................................................................................... 70
Appendix C: List of Acronyms................................................................................................... 71
Appendix D: Error Messages ..................................................................................................... 73
Appendix E: Troubleshooting .................................................................................................... 75
Elevation/Azimuth Screw Is not Moving........................................................................75
Modem LEDs Are not On..............................................................................................75
I Cannot Connect to Modem.........................................................................................76
During Installation, Web Page Freezes......................................................................... 76
Transceiver Emits No Sounds ......................................................................................76
I Cannot Lock Onto Satellite.........................................................................................76
I Am Experiencing a Deterioration of Service................................................................77
I Cannot Obtain Peak Tone ..........................................................................................77
Appendix F: (Optional) TV Reception Kit .................................................................................. 78
Kit Contents..................................................................................................................78
Assembling TV Kit........................................................................................................80
Appendix G: FAQs ...................................................................................................................... 83
What download/upload speeds can I achieve?.............................................................83
Is there any dangerous radiation? ................................................................................83
Can I buy another modem and put splitters on the cables? ..........................................83

Overview
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Can I add a wireless router or an Ethernet switch behind the modem?......................... 83
Can weather conditions affect modem reception?........................................................ 83
Are any Internet ports/addresses blocked?................................................................... 84
Can I watch movies online?.......................................................................................... 84
Do I need authorization to install satellite dish?............................................................ 84
What do I do if I cannot find installation CD/equipment, etc.?....................................... 84
What do I do if some of the equipment is damaged?.................................................... 84
What are the best conditions for dish installation?........................................................ 84
Index 85

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Chapter 1: Introduction
In This Chapter
Overview ..........................................................................................................................................5
Document Conventions....................................................................................................................6
Terms of Direction............................................................................................................................6
How to Use This Manual and Kit......................................................................................................7
Overview
Congratulations on purchasing a Gilat’s broadband Internet-over-Ka satellite kit.
By following a few simple steps, you will assemble a satellite dish and point it to a
satellite orbiting 36,000 km above earth. Once the dish has been pointed successfully,
the modem will log on to the system. During the logon procedure, the system will
automatically determine whether the dish has been pointed accurately enough.
Figure 1: System Overview
Once pointing quality has been approved, Internet access will be available as per the
service package ordered. The Internet connectivity provided over satellite is identical
to terrestrial Internet: it enables you to surf the Web, view online movies, chat with
friends, etc. The Internet connection enables you to connect to Web sites or other
computers that are not necessarily connected to the Internet over satellite.
Enjoy!

Document Conventions Introduction
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Document Conventions
This symbol means "Danger!"
It is used to describe a situation that can cause bodily injury. Before
working with any equipment, know the hazards involved and how to prevent
accidents.
This symbol means "Be careful!"
In this situation, damage can be caused to equipment or data can be lost.
This symbol means "Take note!"
Notes contain helpful suggestions and explanations.
Terms of Direction
Throughout this document, you will encounter terms like "forward" and "backwards",
"up" and "down".
The illustration below explains them.
Figure 2: Directions

How to Use This Manual and Kit
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How to Use This Manual and Kit
We recommend using the kit in the following order:
Read the manual
Watch the installation video CD
Start the installation

Warnings Safety
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Chapter 2: Safety
Warnings
Please read all operating instructions and safety precautions in this manual
prior to any installation works.
Install the modem, dish, and wiring according to national and local regulations issued
by authorities.
Mount the dish on a properly anchored pole or bracket, capable of bearing the dish
weight and wind load.
Use the anchoring material and method suitable to the structure and mechanical
properties of surface. Different types of walls and roofs may need different types of
anchors for mounting dish pole. Consult with a licensed constructor if in any doubt.
When working where there is a risk of falling from heights follow and maintain safety
regulations for work at height:
Use a proper elevating work platform, scaffold, or ladder of proper design and
weight rate. Install and use fall-arrest system.
Wear protective clothing such as footwear that minimizes the risk of slipping, wear
safety helmet well secured to head so that it remains in place should the person fall.
Postpone installation to avoid work in bad weather conditions, when rain may make
surfaces slippery, when windblasts might impose unexpected forces on dish, when
there is a risk of thunderstorm, or when it is too dark.
During installation, tightly secure all parts to avoid potential danger to persons and
surroundings.
Restrict access to area near or below working place.
For safety reasons, work and install the dish at a safe distance from power lines.
To conform to the law, the installer must follow IEC 60728-11 –Cable networks for
television signals, sound signals, and interactive services –Part 11: Safety.
Consult with a licensed electrician if in doubt.
With reference to standard IEC 60728-11, according to risk assessment per site
conditions - select proper method and install proper means of protection, such as air
terminal, down-conductor, grounding system, equipotential bonding conductors,
Surge Protection Devices on alternating current power and on Ethernet lines.
Before installing the modem, make sure that your electrical outlet is properly wired and
your computer equipment is properly grounded.
RF Radiation Hazard: The transmitting equipment on dish is capable of
generating RF electromagnetic field. Keep the space between feed horn and
reflector (the radiation beam) clear: do not enter the radiation beam of the
dish reflector when the modem is powered and connected to the transmitter.
Note that during the pointing procedure the transmitter is powered down, therefore
there is no reason for concern during installation.