The chimney should be used as per the directions given in the user's guide. Defects caused by improper
or reckless use are not covered.
Any damages due to the use of abrasive chemicals, or usage in extremely adverse atmosphere, i.e.
Abnormally corrosive / alkaline / acidic is not covered under warranty.
The warranty will not cover chimneys used for commercial purposes.
The chimney should have been serviced and cleaned at regular intervals at-least once in two months by
a glen authorised service centre failure to comply with this will render this warranty void. The cost of any
such service will be borne by the customer.
No installation / modification / alteration / service of any nature is made in the chimney by unauthorised
persons. The installation charges are to be borne by the customer.
Only the parts covered under LTW will be replaced free. Under warranty service / repair will be provided
on FOC in the municipality limit of the service centre.
Outside the municipality limit of the service centre, minimum visiting charge of Rs. 500/- will be
applicable or customer may bring it to service centre at his own for free service / repair under warranty.
This chimney has been designed to last a long time and depending on the up-keep & maintenance by the
customer the chimney may last a long time but for the purpose of life time warranty the life of the
chimney will be taken as 7 years from the date of purchase of the chimney.
The warranty is not valid for any damages arising due to erratic power supply.
The warranty is not valid in case chimney is used on inverter or generator.
The warranty doesn't include the regular servicing of the product.
Parts covered under warranty are motor, switch and controls only. Models using Touch Controls or
Electronic Controls the warranty will be restricted to one year only.
Glass or Glass products are not covered under warranty.
The company will not accept any liability for any loss or damages of whatsoever nature on account of
fire, storm, theft, malicious damage, pressure cooker bursting or any other unforeseen acts or incidents.
Any damage done by rats or rodents etc. will not be covered by the warranty.
Glen Appliances Pvt. Ltd. accepts no liability for any consequential loss and / or damages caused to the
user or any third party due to any failure / malfunction of the product. The company's liability is limited to
the repair or replacement of the defective part.
In case of installation beyond the municipal limits of the areas of operation of authorised service centres,
or in areas where there are no service centres, the expenses incurred in transporting the parts / machine
including loading / unloading will be borne by the user and paid in advance.
The warranty will be valid only at the original place of purchase and in case of transfer the Chimney
should have been un-installed and then re-installed only by the authorized technician. No claims would
be entertained in cases of ownership changes.
The decision of Glen Appliances Pvt. Ltd. in respect of all claims in this regard would be final and binding.
All disputes subject to Faridabad jurisdiction.
The Life Time Warranty is offered on the following conditions: