Globe Wireless iFusion i250 User manual

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SWG-125 Rev. G June 2013
Issued by Globe Wireless, LLC
1571 Robert J. Conlan Blvd. NE Palm Bay, FL 32905
© Copyright 2011 - 2013, Globe Wireless, LLC All rights reserved
This document contains information Confidential and Proprietary to Globe Wireless®. No part of this
publication may be reproduced or transmitted by any means; and disclosure or distribution of its contents for
any purpose without written consent from Globe Wireless® is strictly prohibited.
Every effort has been made to ensure that the information contained herein is complete and accurate.
However the information contained in this manual is subject to change without notice and Globe Wireless®
reserves the right to change specifications of hardware and software without prior notice. Globe Wireless®
assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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This document, as well as software described in it, are protected under the copyright laws of the United
States of American and similar laws in other countries of the world This document contains information
Confidential and Proprietary to Globe Wireless®. No part of this publication may be reproduced or
transmitted by any means and disclosure or distribution of its contents for any purpose without written
consent from Globe Wireless®is strictly prohibited.

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Globe iFusion ®User Guide for i500, i250, iSRev. G iii
Table of Contents
Important Regulatory and Safety Information for i250-S3 .............................................................. xi
Important Regulatory and Safety Information for i500-S3 ............................................................. xv
CE Certification Globe iS .................................................................................................................. xix
FCC-Certification Globe iS ................................................................................................................ xx
Manual Organization ......................................................................................................................... xxi
Special Notations............................................................................................................................... xxi
Customer Comments ........................................................................................................................ xxi
1.0 Introduction.............................................................................................................................1-1
1.1 Key Features........................................................................................................................ 1-1
1.1.1 IP Router ....................................................................................................................... 1-1
1.1.2 GlobeVoice ................................................................................................................... 1-2
1.1.3 Email..............................................................................................................................1-2
1.1.4 Web Browsing ..............................................................................................................1-2
1.2 Shore Control ......................................................................................................................1-3
1.3 Globe iFusion® Overview Diagram ...................................................................................1-4
1.4 Package Contents ...............................................................................................................1-4
1.5 Installation of the Globe iFusion®.....................................................................................1-5
1.5.1 Installing the Globe iFusion ......................... 1-5
1.5.2 Installing the Globe iFusion® onto Wall, Shelf or Table..........................................1-6
2.0 Getting to Know the Globe iFusion®....................................................................................2-1
2.1 The Globe iFusion® Front Panel i250, i500, and iS ......................................................2-1
2.2 LED Operation .....................................................................................................................2-2

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2.2.1 POWER LED .................................................................................................................2-2
2.2.2 READY LED ..................................................................................................................2-3
2.2.3 BUSY LED .....................................................................................................................2-4
2.2.4 AC LED..........................................................................................................................2-4
2.2.5 TERMINAL LED ............................................................................................................2-4
2.2.6 ANTENNA LED .............................................................................................................2-4
2.2.7 NETWORK LED ............................................................................................................2-5
2.2.8 GPS LED .......................................................................................................................2-5
2.3 The Globe iFusion® Rear panel for i250, and i500 ..........................................................2-6
2.4 The Globe iFusion® Rear panel for iS .............................................................................. 2-7
3.0 Fixed Multiple Lines ...............................................................................................................3-1
3.1 Introduction .........................................................................................................................3-1
3.2 Features ...............................................................................................................................3-1
3.3 Features of the PolyCom Phone........................................................................................ 3-2
3.4 Navigate through Menus ....................................................................................................3-4
3.5 Configure Basic Settings ...................................................................................................3-4
3.5.1 Time and Date ..............................................................................................................3-4
3.5.2 Display Contrast ..........................................................................................................3-5
3.5.3 Ring Type......................................................................................................................3-6
3.5.4 Language Support .......................................................................................................3-6
3.5.5 Directory Search ..........................................................................................................3-7
3.6 Manage Contacts ................................................................................................................3-8
3.6.1 Adding Contacts ..........................................................................................................3-8
3.6.2 Deleting Contacts ........................................................................................................3-9

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3.6.3 Placing a Call to a contact ........................................................................................3-10
3.7 Using Basic Features of your phone ..............................................................................3-10
3.7.1 Placing a Call..............................................................................................................3-11
3.7.2 Answering a Call ........................................................................................................3-11
3.7.2.1 Answer when NOT on another call ................................................................... 3-12
Using the Handset...............................................................................................................3-12
Hands-free Speakerphone..................................................................................................3-12
3.7.2.2 Answer when on another call............................................................................ 3-12
Phone configured for a Single Line Key..............................................................................3-12
Phone configured for Shared Lines ....................................................................................3-12
3.7.3 Ending a Call ..............................................................................................................3-13
3.7.4 Placing a Call on Hold ...............................................................................................3-13
3.7.5 Setting up Conference Calls ..................................................................................... 3-13
To Split a conference call:...................................................................................................3-14
Set up a Conference Call....................................................................................................3-14
To End a Conference Call...................................................................................................3-15
3.7.6 Transferring Calls ......................................................................................................3-15
Consultative Transfer..........................................................................................................3-15
Blind Transfer......................................................................................................................3-16
Attended Transfer ...............................................................................................................3-16
3.7.7 Do Not Disturb............................................................................................................3-16
3.8 Troubleshooting Your Phone...........................................................................................3-17
3.8.1 Securing the Handset on-hook.................................................................................3-17
3.8.2 Controls ......................................................................................................................3-19

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3.8.3 Access to Screens and Systems..............................................................................3-20
3.8.4 Calling .........................................................................................................................3-21
3.8.5 Displays ......................................................................................................................3-22
4.0 Using a Standard Phone ........................................................................................................4-1
4.1 Your Phone Number ...........................................................................................................4-1
4.1.1 Placing a Call from the Phone ....................................................................................4-1
4.1.2 Receiving a Call to the Phone ....................................................................................4-1
4.1.3 Making a Call to the Phone from Shore .....................................................................4-2
4.2 Captain Override .................................................................................................................4-2
5.0 Using the FBB Handset ..........................................................................................................5-1
5.1 FleetBroadband Handset Use ............................................................................................5-1
5.1.1 Connect the handset to the Globe iFusion®.............................................................5-2
5.1.2 Making a Call ................................................................................................................5-2
5.1.3 Receiving a Call ...........................................................................................................5-2
6.0 Using a Fax Machine ..............................................................................................................6-1
6.1 Your Fax Number ................................................................................................................6-1
6.1.1 Sending a Fax from the Ship ......................................................................................6-1
6.1.2 Sending a Fax to the Ship ...........................................................................................6-2
6.1.3 Receiving a Fax on the Ship ....................................................................................... 6-2
7.0 Using a Mobile Phone ............................................................................................................7-1
7.1 GlobeMobile Services.........................................................................................................7-1
7.2 Getting Started ....................................................................................................................7-2
7.2.1 First Time User.............................................................................................................7-2
7.2.1.1 Unlocked GSM Mobile Phone..............................................................................7-3

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7.2.1.2 No Mobile Phone................................................................................................... 7-6
7.2.2 Downloads....................................................................................................................7-9
7.2.3 Login ...........................................................................................................................7-10
7.2.3.1 Forgot Password ................................................................................................ 7-11
Receive password by an SMS message sent to your phone .............................................7-11
........................................................................7-12
7.2.3.2 Forgot User ID.....................................................................................................7-14
7.2.4 Placing and Receiving Calls .....................................................................................7-16
7.2.5 SMS Text messaging .................................................................................................7-16
7.2.6 Operation Entering and Exiting Shipping Ports .....................................................7-16
8.0 Web-Based Software .............................................................................................................. 8-1
8.1 Getting Connected ..............................................................................................................8-1
8.1.1 Configuring your IP Connection ................................................................................8-1
8.1.2 Supported Web Browsers ...........................................................................................8-2
8.1.3 The URL ........................................................................................................................8-2
8.2 Navigation ............................................................................................................................8-3
8.2.1 The Menu and Sub-Menu ............................................................................................8-3
8.2.2 Help ...............................................................................................................................8-3
8.2.3 Communication Status (Home Page)......................................................................... 8-4
8.2.4 Login .............................................................................................................................8-4
8.2.5 Logout ...........................................................................................................................8-6
8.3 Users ....................................................................................................................................8-6
9.0 Admin User..............................................................................................................................9-1
9.1 Satellite Tab .........................................................................................................................9-2

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9.1.1 Status Sub-tab..............................................................................................................9-3
9.1.2 Call History Sub-tab.....................................................................................................9-4
9.1.3 Data History Sub-tab ...................................................................................................9-5
9.1.4 Logs Sub-tab ................................................................................................................9-6
9.1.5 Information Sub-tab.....................................................................................................9-7
9.1.6 Safe Mode Sub-tab.......................................................................................................9-8
9.2 GlobeMobile Tab .................................................................................................................9-9
9.2.1 Status Sub-tab..............................................................................................................9-9
9.2.2 Admin Sub-tab ...........................................................................................................9-10
9.2.3 GlobeVoice Lines Sub-tab ........................................................................................9-11
9.3 Network Tab.......................................................................................................................9-12
9.3.1 Users Sub-tab.............................................................................................................9-13
9.3.2 Gateways ....................................................................................................................9-14
9.3.3 Proxy Server...............................................................................................................9-15
9.3.4 Firewall........................................................................................................................9-15
9.3.5 IP Configuration .........................................................................................................9-16
9.3.6 Diagnostics.................................................................................................................9-17
9.3.7 Routes .........................................................................................................................9-18
9.3.8 SNAP ...........................................................................................................................9-19
9.3.9 UPS..............................................................................................................................9-20
9.3.10 Reboot.........................................................................................................................9-20
9.4 VSAT Tab ...........................................................................................................................9-21
9.4.1 VSAT Status (default screen) ...................................................................................9-21
9.4.2 VSAT ACU...................................................................................................................9-22

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9.4.3 VSAT Log ....................................................................................................................9-22
9.5 Usage Tab ..........................................................................................................................9-22
9.5.1 Usage Details Sub-Tab ..............................................................................................9-23
9.6 Downloads Tab..................................................................................................................9-23
10.0 Prepaid Users ....................................................................................................................10-1
10.1 Home Tab .......................................................................................................................10-2
10.2 Email Tab (default) ........................................................................................................10-2
10.2.1 Compose a Message .................................................................................................10-3
10.2.2 Address Book.............................................................................................................10-4
10.2.2.1 Add a new Contact ............................................................................................. 10-4
10.2.2.2 Search for a contact ........................................................................................... 10-5
10.2.2.3 Edit or Delete a Contact ..................................................................................... 10-6
10.2.3 Options .......................................................................................................................10-8
10.2.3.1 Personal Information.......................................................................................... 10-8
10.2.3.2 Display Preferences ......................................................................................... 10-10
10.2.3.3 Message Highlighting ......................................................................................10-11
10.2.3.4 Folder Preferences ...........................................................................................10-13
10.2.4 Search .......................................................................................................................10-15
10.2.5 Folders Pane ............................................................................................................10-17
10.2.5.1 Create a new folder .......................................................................................... 10-18
10.2.5.2 Rename a Folder............................................................................................... 10-18
10.2.5.3 Delete a Folder ..................................................................................................10-19
10.2.5.4 Unsubscribe / Subscribe .................................................................................10-20
10.2.5.5 Inbox .................................................................................................................. 10-21

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10.2.5.6 Deleted Items Folder ........................................................................................10-23
10.2.5.7 Drafts Folder .....................................................................................................10-23
10.2.5.8 Sent Items Folder..............................................................................................10-25
10.3 Preferences Tab...........................................................................................................10-26
10.4 Account Tab .................................................................................................................10-27
10.4.1 Account Details (default) Sub-Tab .........................................................................10-28
10.4.2 Change Password Sub-Tab ....................................................................................10-28
10.4.3 Add Alias Sub-Tab ...................................................................................................10-29
10.4.4 Enter Credit Reload Sub-Tab..................................................................................10-29
10.5 Downloads Tab ............................................................................................................10-30
11.0 Web Browsing Users ........................................................................................................11-1
11.1 Start a Web Browsing Session ....................................................................................11-1
11.2 Stop or Extend a Web Browsing Session ...................................................................11-2
12.0 Troubleshooting................................................................................................................12-1
12.1 Basic User Issues and Solutions .................................................................................12-1
12.2 Frequently Asked Questions........................................................................................12-2
APPENDIX A: Updating the Globe iFusion® Software............................................................. A-1
APPENDIX B: Updating the Globe iFusion® Firmware............................................................ B-1
APPENDIX C: Restoring Factory Defaults for the Globe iFusion® Software ........................ C-1
APPENDIX D: Technical Specifications..................................................................................... D-1
Globe iFusion® Front Panel Dimensions and Description....................................................... D-2
Globe iFusion® Rear Panel .......................................................................................................... D-3
APPENDIX E: Contact Information ............................................................................................ E-1