Globe Wireless iFusion i250 User manual

i
i i i

SWG-125 Rev. G June 2013
Issued by Globe Wireless, LLC
1571 Robert J. Conlan Blvd. NE Palm Bay, FL 32905
© Copyright 2011 - 2013, Globe Wireless, LLC All rights reserved
This document contains information Confidential and Proprietary to Globe Wireless®. No part of this
publication may be reproduced or transmitted by any means; and disclosure or distribution of its contents for
any purpose without written consent from Globe Wireless® is strictly prohibited.
Every effort has been made to ensure that the information contained herein is complete and accurate.
However the information contained in this manual is subject to change without notice and Globe Wireless®
reserves the right to change specifications of hardware and software without prior notice. Globe Wireless®
assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Companies, names and data used in examples herein are fictitious, unless otherwise noted.
Microsoft Windows, Word, and Excel are registered trademarks of Microsoft Corporation. Lotus and cc:Mail
are registered trademarks of IBM Corporation. Other software programs mentioned herein are the registered
trademarks of their respective owners.
The words Globe Wireless and Globe Wireless logo depicted herein are registered with the United States
Patent and Trademark Office. Globe Wireless, LLC reserves all trademark and service mark rights
worldwide to the terms Globe Wireless, Globe Communications Center, GlobeEmail, Global Maritime Data
Network, GlobeData, Globe Satellite, Globe Transfer, GlobeRelay and GPS Server mentioned or depicted
herein.
This document, as well as software described in it, are protected under the copyright laws of the United
States of American and similar laws in other countries of the world This document contains information
Confidential and Proprietary to Globe Wireless®. No part of this publication may be reproduced or
transmitted by any means and disclosure or distribution of its contents for any purpose without written
consent from Globe Wireless®is strictly prohibited.

SWG-125 Rev. G June 2013
Globe iFusion ®User Guide for i500, i250, iSRev. G iii
Table of Contents
Important Regulatory and Safety Information for i250-S3 .............................................................. xi
Important Regulatory and Safety Information for i500-S3 ............................................................. xv
CE Certification Globe iS .................................................................................................................. xix
FCC-Certification Globe iS ................................................................................................................ xx
Manual Organization ......................................................................................................................... xxi
Special Notations............................................................................................................................... xxi
Customer Comments ........................................................................................................................ xxi
1.0 Introduction.............................................................................................................................1-1
1.1 Key Features........................................................................................................................ 1-1
1.1.1 IP Router ....................................................................................................................... 1-1
1.1.2 GlobeVoice ................................................................................................................... 1-2
1.1.3 Email..............................................................................................................................1-2
1.1.4 Web Browsing ..............................................................................................................1-2
1.2 Shore Control ......................................................................................................................1-3
1.3 Globe iFusion® Overview Diagram ...................................................................................1-4
1.4 Package Contents ...............................................................................................................1-4
1.5 Installation of the Globe iFusion®.....................................................................................1-5
1.5.1 Installing the Globe iFusion ......................... 1-5
1.5.2 Installing the Globe iFusion® onto Wall, Shelf or Table..........................................1-6
2.0 Getting to Know the Globe iFusion®....................................................................................2-1
2.1 The Globe iFusion® Front Panel i250, i500, and iS ......................................................2-1
2.2 LED Operation .....................................................................................................................2-2

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2.2.1 POWER LED .................................................................................................................2-2
2.2.2 READY LED ..................................................................................................................2-3
2.2.3 BUSY LED .....................................................................................................................2-4
2.2.4 AC LED..........................................................................................................................2-4
2.2.5 TERMINAL LED ............................................................................................................2-4
2.2.6 ANTENNA LED .............................................................................................................2-4
2.2.7 NETWORK LED ............................................................................................................2-5
2.2.8 GPS LED .......................................................................................................................2-5
2.3 The Globe iFusion® Rear panel for i250, and i500 ..........................................................2-6
2.4 The Globe iFusion® Rear panel for iS .............................................................................. 2-7
3.0 Fixed Multiple Lines ...............................................................................................................3-1
3.1 Introduction .........................................................................................................................3-1
3.2 Features ...............................................................................................................................3-1
3.3 Features of the PolyCom Phone........................................................................................ 3-2
3.4 Navigate through Menus ....................................................................................................3-4
3.5 Configure Basic Settings ...................................................................................................3-4
3.5.1 Time and Date ..............................................................................................................3-4
3.5.2 Display Contrast ..........................................................................................................3-5
3.5.3 Ring Type......................................................................................................................3-6
3.5.4 Language Support .......................................................................................................3-6
3.5.5 Directory Search ..........................................................................................................3-7
3.6 Manage Contacts ................................................................................................................3-8
3.6.1 Adding Contacts ..........................................................................................................3-8
3.6.2 Deleting Contacts ........................................................................................................3-9

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3.6.3 Placing a Call to a contact ........................................................................................3-10
3.7 Using Basic Features of your phone ..............................................................................3-10
3.7.1 Placing a Call..............................................................................................................3-11
3.7.2 Answering a Call ........................................................................................................3-11
3.7.2.1 Answer when NOT on another call ................................................................... 3-12
Using the Handset...............................................................................................................3-12
Hands-free Speakerphone..................................................................................................3-12
3.7.2.2 Answer when on another call............................................................................ 3-12
Phone configured for a Single Line Key..............................................................................3-12
Phone configured for Shared Lines ....................................................................................3-12
3.7.3 Ending a Call ..............................................................................................................3-13
3.7.4 Placing a Call on Hold ...............................................................................................3-13
3.7.5 Setting up Conference Calls ..................................................................................... 3-13
To Split a conference call:...................................................................................................3-14
Set up a Conference Call....................................................................................................3-14
To End a Conference Call...................................................................................................3-15
3.7.6 Transferring Calls ......................................................................................................3-15
Consultative Transfer..........................................................................................................3-15
Blind Transfer......................................................................................................................3-16
Attended Transfer ...............................................................................................................3-16
3.7.7 Do Not Disturb............................................................................................................3-16
3.8 Troubleshooting Your Phone...........................................................................................3-17
3.8.1 Securing the Handset on-hook.................................................................................3-17
3.8.2 Controls ......................................................................................................................3-19

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3.8.3 Access to Screens and Systems..............................................................................3-20
3.8.4 Calling .........................................................................................................................3-21
3.8.5 Displays ......................................................................................................................3-22
4.0 Using a Standard Phone ........................................................................................................4-1
4.1 Your Phone Number ...........................................................................................................4-1
4.1.1 Placing a Call from the Phone ....................................................................................4-1
4.1.2 Receiving a Call to the Phone ....................................................................................4-1
4.1.3 Making a Call to the Phone from Shore .....................................................................4-2
4.2 Captain Override .................................................................................................................4-2
5.0 Using the FBB Handset ..........................................................................................................5-1
5.1 FleetBroadband Handset Use ............................................................................................5-1
5.1.1 Connect the handset to the Globe iFusion®.............................................................5-2
5.1.2 Making a Call ................................................................................................................5-2
5.1.3 Receiving a Call ...........................................................................................................5-2
6.0 Using a Fax Machine ..............................................................................................................6-1
6.1 Your Fax Number ................................................................................................................6-1
6.1.1 Sending a Fax from the Ship ......................................................................................6-1
6.1.2 Sending a Fax to the Ship ...........................................................................................6-2
6.1.3 Receiving a Fax on the Ship ....................................................................................... 6-2
7.0 Using a Mobile Phone ............................................................................................................7-1
7.1 GlobeMobile Services.........................................................................................................7-1
7.2 Getting Started ....................................................................................................................7-2
7.2.1 First Time User.............................................................................................................7-2
7.2.1.1 Unlocked GSM Mobile Phone..............................................................................7-3

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7.2.1.2 No Mobile Phone................................................................................................... 7-6
7.2.2 Downloads....................................................................................................................7-9
7.2.3 Login ...........................................................................................................................7-10
7.2.3.1 Forgot Password ................................................................................................ 7-11
Receive password by an SMS message sent to your phone .............................................7-11
........................................................................7-12
7.2.3.2 Forgot User ID.....................................................................................................7-14
7.2.4 Placing and Receiving Calls .....................................................................................7-16
7.2.5 SMS Text messaging .................................................................................................7-16
7.2.6 Operation Entering and Exiting Shipping Ports .....................................................7-16
8.0 Web-Based Software .............................................................................................................. 8-1
8.1 Getting Connected ..............................................................................................................8-1
8.1.1 Configuring your IP Connection ................................................................................8-1
8.1.2 Supported Web Browsers ...........................................................................................8-2
8.1.3 The URL ........................................................................................................................8-2
8.2 Navigation ............................................................................................................................8-3
8.2.1 The Menu and Sub-Menu ............................................................................................8-3
8.2.2 Help ...............................................................................................................................8-3
8.2.3 Communication Status (Home Page)......................................................................... 8-4
8.2.4 Login .............................................................................................................................8-4
8.2.5 Logout ...........................................................................................................................8-6
8.3 Users ....................................................................................................................................8-6
9.0 Admin User..............................................................................................................................9-1
9.1 Satellite Tab .........................................................................................................................9-2

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9.1.1 Status Sub-tab..............................................................................................................9-3
9.1.2 Call History Sub-tab.....................................................................................................9-4
9.1.3 Data History Sub-tab ...................................................................................................9-5
9.1.4 Logs Sub-tab ................................................................................................................9-6
9.1.5 Information Sub-tab.....................................................................................................9-7
9.1.6 Safe Mode Sub-tab.......................................................................................................9-8
9.2 GlobeMobile Tab .................................................................................................................9-9
9.2.1 Status Sub-tab..............................................................................................................9-9
9.2.2 Admin Sub-tab ...........................................................................................................9-10
9.2.3 GlobeVoice Lines Sub-tab ........................................................................................9-11
9.3 Network Tab.......................................................................................................................9-12
9.3.1 Users Sub-tab.............................................................................................................9-13
9.3.2 Gateways ....................................................................................................................9-14
9.3.3 Proxy Server...............................................................................................................9-15
9.3.4 Firewall........................................................................................................................9-15
9.3.5 IP Configuration .........................................................................................................9-16
9.3.6 Diagnostics.................................................................................................................9-17
9.3.7 Routes .........................................................................................................................9-18
9.3.8 SNAP ...........................................................................................................................9-19
9.3.9 UPS..............................................................................................................................9-20
9.3.10 Reboot.........................................................................................................................9-20
9.4 VSAT Tab ...........................................................................................................................9-21
9.4.1 VSAT Status (default screen) ...................................................................................9-21
9.4.2 VSAT ACU...................................................................................................................9-22

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9.4.3 VSAT Log ....................................................................................................................9-22
9.5 Usage Tab ..........................................................................................................................9-22
9.5.1 Usage Details Sub-Tab ..............................................................................................9-23
9.6 Downloads Tab..................................................................................................................9-23
10.0 Prepaid Users ....................................................................................................................10-1
10.1 Home Tab .......................................................................................................................10-2
10.2 Email Tab (default) ........................................................................................................10-2
10.2.1 Compose a Message .................................................................................................10-3
10.2.2 Address Book.............................................................................................................10-4
10.2.2.1 Add a new Contact ............................................................................................. 10-4
10.2.2.2 Search for a contact ........................................................................................... 10-5
10.2.2.3 Edit or Delete a Contact ..................................................................................... 10-6
10.2.3 Options .......................................................................................................................10-8
10.2.3.1 Personal Information.......................................................................................... 10-8
10.2.3.2 Display Preferences ......................................................................................... 10-10
10.2.3.3 Message Highlighting ......................................................................................10-11
10.2.3.4 Folder Preferences ...........................................................................................10-13
10.2.4 Search .......................................................................................................................10-15
10.2.5 Folders Pane ............................................................................................................10-17
10.2.5.1 Create a new folder .......................................................................................... 10-18
10.2.5.2 Rename a Folder............................................................................................... 10-18
10.2.5.3 Delete a Folder ..................................................................................................10-19
10.2.5.4 Unsubscribe / Subscribe .................................................................................10-20
10.2.5.5 Inbox .................................................................................................................. 10-21

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10.2.5.6 Deleted Items Folder ........................................................................................10-23
10.2.5.7 Drafts Folder .....................................................................................................10-23
10.2.5.8 Sent Items Folder..............................................................................................10-25
10.3 Preferences Tab...........................................................................................................10-26
10.4 Account Tab .................................................................................................................10-27
10.4.1 Account Details (default) Sub-Tab .........................................................................10-28
10.4.2 Change Password Sub-Tab ....................................................................................10-28
10.4.3 Add Alias Sub-Tab ...................................................................................................10-29
10.4.4 Enter Credit Reload Sub-Tab..................................................................................10-29
10.5 Downloads Tab ............................................................................................................10-30
11.0 Web Browsing Users ........................................................................................................11-1
11.1 Start a Web Browsing Session ....................................................................................11-1
11.2 Stop or Extend a Web Browsing Session ...................................................................11-2
12.0 Troubleshooting................................................................................................................12-1
12.1 Basic User Issues and Solutions .................................................................................12-1
12.2 Frequently Asked Questions........................................................................................12-2
APPENDIX A: Updating the Globe iFusion® Software............................................................. A-1
APPENDIX B: Updating the Globe iFusion® Firmware............................................................ B-1
APPENDIX C: Restoring Factory Defaults for the Globe iFusion® Software ........................ C-1
APPENDIX D: Technical Specifications..................................................................................... D-1
Globe iFusion® Front Panel Dimensions and Description....................................................... D-2
Globe iFusion® Rear Panel .......................................................................................................... D-3
APPENDIX E: Contact Information ............................................................................................ E-1

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Globe iFusion ®User Guide for i500, i250, iSRev. G xi
Important Regulatory and Safety Information
for i250-S3
Regulatory Information
Federal Communication Commission Notice
FCC Identifier: YC6GLOBEI250S3BDE
USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two Conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION

SWG-125 Rev. G June 2013
Globe iFusion ®User Guide for i500, i250, iSRev. G xii
This Device complies with FCC & IC radiation exposure limits set forth for an
uncontrolled environment. The Antenna used for this transmitter must be installed
to provide a separation distance of at least 100cm from all persons and must not be
co-located or operating in conjunction with any other antenna or transmitter
FCC CAUTION:
Any Changes or modifications not expressly approved by the manufacturer could
void the user's authority, which is granted by FCC, to operate this Maritime Satellite
Voice and Data Router
Eu Declaration of Conformity:
Globe wireless LLC, 1571 Robert J. Conlan Blvd. Palm Bay, FL 32905 declares under
our sole responsibility that the Product, brand name as Globe wireless and model:
Globe i250-S3 Maritime Satellite Voice and Data Router, to which this declaration
relates, is in conformity with the following standards and/or other normative
documents:
ETSI EN 301 444 V1.2.1:2012
ETSI EN 301 489-1 V1.9.2:2011
ETSI EN 301 489 -19 V1.2.1:2002
ETSI EN 301 489 -20 V1.2.1:2002
EN 60945:2002
EN 60950-1:2006+A11:2009+A1:2010+A12:2011
We hereby declare that all essential radio test suite have been carried out and that
the above named product is in conformity to all the essential requirements of
Directive 1999/5/EC.
The Conformity Assessment procedure referred to Article 10 and detailed in Annex
[III] or [IV] of Directive 1999/5/EC has been followed with involvement of the
following notified body(ies):
TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669.

SWG-125 Rev. G June 2013
Globe iFusion ®User Guide for i500, i250, iSRev. G xiii
Identification mark: 1177 (Notified Body number)
The technical documentation relevant to the above equipment is held at:
Addvalue Communications Pte Ltd, 28 Tai Seng Street , #06-02, Singapore
534106
Signed by Mr. Mark Witsaman, Chief Technical Officer on 03 June 2013

SWG-125 Rev. G June 2013
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SWG-125 Rev. G June 2013
Globe iFusion ®User Guide for i500, i250, iSRev. G xv
Important Regulatory and Safety Information
for i500-S3
Regulatory Information
Federal Communication Commission Notice
FCC Identifier: YC6-GLOBEI500S3BDE
USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two Conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION

SWG-125 Rev. G June 2013
Globe iFusion ®User Guide for i500, i250, iSRev. G xvi
This Device complies with FCC & IC radiation exposure limits set forth for an
uncontrolled environment. The Antenna used for this transmitter must be installed
to provide a separation distance of at least 100cm from all persons and must not be
co-located or operating in conjunction with any other antenna or transmitter
FCC CAUTION:
Any Changes or modifications not expressly approved by the manufacturer could
void the user's authority, which is granted by FCC, to operate this Maritime Satellite
Voice and Data Router
Eu Declaration of Conformity:
Globe wireless LLC, 1571 Robert J. Conlan Blvd. Palm Bay, FL 32905 declares under
our sole responsibility that the Product, brand name as Globe wireless and model:
Globe i250-S3 Maritime Satellite Voice and Data Router, to which this declaration
relates, is in conformity with the following standards and/or other normative
documents:
ETSI EN 301 444 V1.2.1:2012
ETSI EN 301 489-1 V1.9.2:2011
ETSI EN 301 489 -19 V1.2.1:2002
ETSI EN 301 489 -20 V1.2.1:2002
EN 60945:2002
EN 60950-1:2006+A11:2009+A1:2010+A12:2011
We hereby declare that all essential radio test suite have been carried out and that
the above named product is in conformity to all the essential requirements of
Directive 1999/5/EC.
The Conformity Assessment procedure referred to Article 10 and detailed in Annex
[III] or [IV] of Directive 1999/5/EC has been followed with involvement of the
following notified body(ies):
TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669.

SWG-125 Rev. G June 2013
Globe iFusion ®User Guide for i500, i250, iSRev. G xvii
Identification mark: 1177 (Notified Body number)
The technical documentation relevant to the above equipment is held at:
Addvalue Communications Pte Ltd, 28 Tai Seng Street , #06-02, Singapore
534106
Signed by Mr. Mark Witsaman, Chief Technical Officer on 03 June 2013

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CE Certification Globe iS

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FCC-Certification Globe iS