go-e Charger HOMEfix Installation guide

EN Version 3.0
INSTALLATION AND
OPERATING GUIDE
11/22 kW
go-eChargergo-eCharger
HOMEfixHOMEfix

33
1. Table of contents1. Table of contents
1. Table of contents/symbols .....................................................3
2. Sustainable charging..............................................................4
3. Before installation and commissioning/download ..............5
4. Safety regulations/notes.........................................................6
5. Product overview ....................................................................9
6. Scope of delivery...................................................................10
7. Technical data........................................................................11
8. Installation .............................................................................14
9. Commissioning/charging .....................................................18
10. LED status display/troubleshooting....................................20
11. Reset card/RFID chip/Fine wire fuse ...................................24
12. App .........................................................................................26
13. Warranty and exclusions......................................................31
14. CE Declaration of Conformity ..............................................32
15. Contact and support .............................................................33
power 2 changepower 2 change Hint for a more ecological or economical use of the product.
Warning of a hazardous situation that may result in damage
to health, fatal injuries or damage to property if the safety re-
gulations are not followed.
Note regarding the adaptation of the product or product func-
tions to individual needs.
The activity may only be carried out by a qualied electrician.
Important symbolsImportant symbols

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Thank you for your purchase decisionThank you for your purchase decision
With the go-eCharger HOMEx you have chosen an extremely compact and
versatile charging station for electric vehicles. Smart and intelligent solutions
that make charging electric cars even more convenient are already integrated
in the go-eCharger HOMEx.
Compared to the classic wall charging station, the go-eCharger HOMEx can
be installed more quickly by an electrician and easily connected to an existing
junction box where applicable.
The go-eCharger was developed and tested by electric car drivers for electric
car drivers. To ensure that it remains up-to-date in the future, we are cons-
tantly developing the rmware and adapting the app to the state of the art. So
let us surprise you with future functions.
Sustainable chargingSustainable charging
Drivers of electric vehicles are very consciously opting for this type of mobility.
Electric drives are quiet and do not emit any environmentally harmful gases.
But electric vehicles also need energy, which has to be generated. If we use
the available energy carefully, we will not need to expand fossil fuel power
plants or nuclear power plants for electric mobility.
An important contribution we can all make is to use surplus energy. So if pos-
sible, do not charge your car when you come home after work, as this is the
time when the electricity grid is at its peak anyway. In order to save energy
and thus also to charge in an environmentally conscious way, you should, if
possible, postpone your charging with the go-eCharger „Scheduler“ function
to the midday or the early morning hours, as there is a surplus of electricity in
the grids at this time.
An even more interesting option could be an electricity supply contract
with our partner aWATTar (currently only available in Germany and Aus-
tria), where you can benet from the highly uctuating electricity prices
at the electricity price exchange by purchasing electricity when it is
cheapest. The technology for this is already built into each of our char-
ging boxes. For more information, please visit our page at aWATTar:
www.awattar.com/services/goe
We wish you lots of fun with your go-eCharger and enough electricity at all
times.
Your go-e team
2. Sustainable charging2. Sustainable charging 3. Before installation and commissioning3. Before installation and commissioning
Note before installation and commissioningNote before installation and commissioning
Observe all safety regulations and instructions in this manual!
Download the data sheet: www.go-e.co/downloads
Read the manual and the data sheet carefully and keep them for future refe-
rence. The documents are intended to help you:
•To use the product safely and properly
•Increase the durability and reliability
•To avoid damage to the device or property
•To prevent a threat to life and limb
Registration informationRegistration information
Depending on the country, the requirements of the authorities and electri-
city grid operators have to be observed, such as a registration or approval
requirement for charging stations, or the limitation of single-phase charging.
Please contact your electricity grid operator to nd out whether the go-eChar-
ger is subject to registration or approval and whether other restrictions must
be observed.

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4. Safety regulations/notes4. Safety regulations/notes
General safety regulationsGeneral safety regulations
The go-eCharger may only be used for charging battery electric vehicles (BEV) and plug-in hyb-
rids (PHEV) with the adapters and cables intended for this purpose.
Disregarding the safety regulations can have serious consequences. go-e GmbH declines any
liability for damage caused by disregarding the operating instructions, safety regulations or war-
nings on the unit.
High voltage - danger to life! Never use the go-eCharger if the housing is damaged or open.
In case of unusual heat development, do not touch the go-eCharger or the charging cable and
stop the charging process as soon as possible. If the plastic is discoloured or deformed, contact
customer support.
Never cover the go-eCharger during charging. Heat build-up can lead to re.
Persons wearing electronic implants should keep at least 60 cm away from the go-eCharger due
to electromagnetic elds.
The go-eCharger HOME+ has the communication interfaces WiFi 802.11b/g/n 2.4GHz and
RFID. WiFi is operated on a frequency of 2.4Ghz, channels 1-13 with the frequency band 2412-
2472Mhz. The maximum transmission power of the WiFi is 20dBm. RFID is operated on a fre-
quency of 13.56MHz with a maximum radiated power of 60dBμA/m at 10m.
Electrical protective measures, installation, operationElectrical protective measures, installation, operation
Any information regarding electrical installation is intended exclusively for a qualied electrician
whose training allows all electrical work to be carried out in accordance with the applicable na-
tional regulations.
Before carrying out electrical connection work, you need to de-energise the circuit.
Installation must be carried out in accordance with local, regional and national regulations.
Observe the permissible ambient conditions from the data sheet.
A location without direct sunlight is recommended.
The Charger is only suitable for charging gassing vehicle traction batteries in well-ventilated
rooms.
The unit must not be operated indoors if there is an increased danger from ammonia gases.
The Charger should not be operated in the immediate vicinity of ammable or explosive substan-
ces, running water or heat-emitting equipment.
The go-eCharger must be mounted vertically in the wall bracket on a at wall.
Never use the charger lying down, as rainwater could penetrate via the type 2 socket.
Make sure that the power connection leading to the go-eCharger is properly installed and un-
4. Safety regulations/notes4. Safety regulations/notes
damaged.
The go-eCharger is equipped with a built-in RCD protection module with direct current detection
(30 mA AC and 6 mA DC). Therefore, only a type A RCD must be installed on the building side,
unless local regulations deviate from this. Independently of this, a miniature circuit breaker must
be installed upstream of each charger.
The go-eCharger may only be operated at fully functional protective devices. Connection cables
must be su󰀩ciently dimensioned.
An electric shock can be fatal. Do not reach into sockets and plug systems by hand or with
technical aids.
The go-eCharger has a safety function called „ ground check“, which prevents charging in TT/
TN power grids (common in most European countries) if the power connection is not grounded.
This function is activated by default. It may only be deactivated via the go-eCharger app if you
are sure that the power grid does not have an earth connection (IT grid, e.g. in many regions of
Norway) so that charging can also take place here. The go-eCharger visualises a deactivated „
ground check“ by 4 red LEDs (3, 6, 9, 12 o‘clock).
Connection, plugConnection, plug
Do not use go-eCharger if any cable attached to or plugged into the unit is damaged.
Never use wet or dirty plugs in connection with the go-eCharger.
Never pull plugs out of the connector by the cable!
Opening, conversions, repair, maintenanceOpening, conversions, repair, maintenance
Any modication or repair of the hardware or software of a go-eCharger may only be carried out
by specialist personnel of go-e GmbH.The attachment of a CEE plug to the connection cable is
completely prohibited.
For safety reasons, the disassembly of an allegedly defective, permanently installed go-e pro-
duct may only be carried out by a qualied electrician. Before dismantling an allegedly defective
product, always contact go-e‘s technical customer support and wait for its decision on the further
procedure for handling the service case.
Removing and damaging warning notices attached to the go-eCharger or opening the device
will result in the loss of any liability by go-e GmbH. The warranty also expires in the event of any
modication or opening of a go-e product.
The go-eCharger is maintenance-free.
The device may be cleaned with a damp cloth. Do not use cleaning agents or solvents. Do not
clean the device with a high-pressure cleaner or under running water.
DisposalDisposal
According to directive 2012/19/EU (WEEE directive), electrical devices must not be disposed
of in household waste after the end of use. Take the product in accordance with national legal
requirements to a collection point specially set up for waste electrical equipment. Also dispose of

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4. Safety regulations/notes4. Safety regulations/notes
the product packaging properly so that it can be recycled.
Registration/approval obligation, legal informationRegistration/approval obligation, legal information
Depending on the country, the requirements of the authorities and electricity grid operators must
be observed, such as the obligation to register or obtain approval for ev charging stations or
the limitation of single-phase charging. Contact your grid operator/electricity provider to nd out
whether the go-eCharger requires registration or approval (e.g. in Germany) and whether other
limitations must be observed.
The copyright for these operating instructions is owned by go-e GmbH.
All texts and illustrations correspond to the technical status at the time of writing. go-e GmbH
reserves the right to make unannounced changes. The content of the operating instructions does
not justify any claims against the manufacturer. Pictures are for illustration purposes and may
di󰀨er from the actual product.
5. Product overview5. Product overview
Connection cable
direct connection to a junction box possible
RFID chip
Release of charging processes (can be activated via app)
Reset card
Required for using the app and for resetting the charger to
factory settings
Housing
Impact-resistant and UV-resistant high-performance plastic
RFID reader
Release of charging processes with RFID chips or cards
(can be activated via app)
Button
Change of charging strength (5 levels - adjustable via app)
LED ring
Display of charging strength (1 LED = 1 ampere)
and charging status
Rating plate
With serial number of the charger
Fine wire fuse
Protects the unit electronics in case of incorrectly con-
nected supply line
Sealed screw
Opening leads to loss of warranty
Type 2 socket
Anschluss für Typ 2 Stecker des Ladekabels
(mit Wetterschutz)
Back

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HOMEx 11 kW HOMEx 22 kW
Dimensions Approx. 15 x 25 x 9 cm
Weight 1.95 kg 2.47 kg
Connection cable
2 m, 5 x 2.5 mm²
for permanent connection
(type H07BQ-F)
2 m, 5 x 6 mm²
for permanent connection
(type H07BQ-F)
Connection Single-phase or three-phase
Rated voltage 230 V (single-phase) / 400 V (three-phase)
Mains frequency 50 Hz
Power grid types TT / TN / IT
Standby power 1.9 W (LEDs switched o󰀨) to 4.2 W (LEDs bright)
RFID 13.56 MHz
WiFi 802.11b/g/n 2.4GHz / frequency band 2412-2472Mhz
HOMEx 11 kW HOMEx 22 kW
Maximum charging power 11 kW
(16 A, 3-phase)
22 kW
(32 A, 3-phase)
Ampere and status display Readable via LED ring and app
Adjusting charging power
By button and app
Via charging current in steps
of 1 ampere between
6 A and 16 A
Via charging current in steps
of 1 ampere between
6 A and 32 A
Product specicationsProduct specications
Charging capacityCharging capacity
Permissible ambient conditionsPermissible ambient conditions
HOMEx 11 kW HOMEx 22 kW
Installation site Indoors and outdoors,
without direct sunlight
Operating temperature -25 °C to +40 °C
Storage temperature -40 °C to +85 °C
Average temperature in
24 hours Below 35 °C
Altitude Maximum 2,000 m above sea level
Relative humidity Not more than 95 % (non-condensing)
Impact resistance IK10
6. Scope of delivery6. Scope of delivery
11 or 22 kW charging box
with 2 metres connection cable
Wall bracket
Mounting material
5x Dowel 8 x 40 mm
4x Screws for wall bracket 4.5 x 50 mm
1x Screw for U-piece 4 x 50 mm
1x U-piece (optional anti-theft device)
Spare fine wire fuse
• Type 2 cable (up to 22 kW) 2.5 m | 5 m | 7.5 m
• Type 2 cable holder
• Type 2 to Type 1 cable 7.4 kW 5 m
• RFID chips, pack of 10
•go-eCharger wall bracket
• Fine wire fuses, pack of 10
RFID chip
Reset card
4x 1x5x 1x
Optional accessories
7. Technical data7. Technical data

13131212
HOMEx
11 kW
HOMEx
22 kW Remark
Single-phase
charging car¹
1.4 kW
to 3.7 kW
1.4 kW
to 7.4 kW
Country-specic limitations
need to be observed
Two-phase
charging car¹
2.8 kW
to 7.4 kW
2.8 kW
to 14.8 kW
Two-phase connection of the charger
is not possible
Three-phase
charging car¹
4.2 kW
to 11 kW
4.2 kW
to 22 kW
go-eCharger switches through the po-
wer that is available at the connection
¹Charging power depending on the number of phases of the car‘s onboard charger
Connection to vehicleConnection to vehicle
go-eCharger app and connectivitygo-eCharger app and connectivity
Safety functionsSafety functions
HOMEx 11 kW HOMEx 22 kW
Type 2 socket (acc. to IEC 62196-2) with mechanical locking device
(own type 2 cable required, available as accessory)
Vehicles with type 1 can be charged with adapter cable type 2 to type 1
(available as accessories)
HOMEx 11 kW HOMEx 22 kW
RCD protection module
with DC current detec-
tion
30 mA AC, 6 mA DC
Protection class I
Pollution degree II
Anti-theft device Charging cable locking device
RFID access control One learned RFID chip included
Input voltage Phase and voltage testing
Switching functions Testing of the switching functions
Ground check For TT, TN grids
(deactivatable ground check for IT grid - Norway mode)
Current sensor 3-phase
Fine wire fuse To protect the internal electronics
(triggers if the supply line is connected incorrectly)
IP54 Protected against dirt and water, suitable for permanent out-
door operation (IP 44 when charging cable is plugged)
go-e network operator
API
For authorised access by the electricity grid operator to the
go-eCharger for grid-serving power control
Modbus TCP e.g. for grid-serving power control by the electricity grid opera-
tor (from rmware version 0.40)
HOMEx 11 kW HOMEx 22 kW
Local (WiFi hotspot) or worlwide* (WiFi) controlling and monitoring
Adjustment/check of the charge (voltage, current, power, energy)
Adjusting the current level in 1 ampere steps
Start/stop function
Management of RFID chips/cards (up to 10 users per charger)
Scheduler
Electricity meter (total kWh and total amount per RFID chip)
kWh limit mode
Access control (RFID/App)
Cable unlock functions
Electricity price exchange connection (aWATTar mode) with intelligent charging manage-
ment*/**
Static load balancing*
Photovoltaic connection via open API interface
(programming required)
LED adjustment
Management of the charging levels via button on the charging station
Updateable for later functions (Smart home, etc.)
Automatic unlocking of the charging cable in the event of a power failure***
1-/3-phase switching via app - even during the charging process***
Synchronisation of charging processes with the cloud and display of the past charging
processes***
Documented public API interfaces: HTTP , MQTT, Modbus TCP
*WiFi connection of the charger required
**Separate electricity supply contract with partner aWATTar required, currently only available in Austria and Germany
***from go-eCharger serial numbers with CM-03- (hardware version V3)
7. Technical data7. Technical data 7. Technical data7. Technical data

15151414
8. Installation8. Installation 8. Installation8. Installation
4. Hook the go-eCharger into the wall bracket.
Optional: If required, attach the supplied U-piece
directly above the charger, making it impossible to
remove the device from the wall bracket. In addi-
tion, a padlock (not included in the scope of delive-
ry) can be attached.
1. Mount the go-eCharger approx. 1.00 to 1.45 me-
ters above the ground, depending on your perso-
nal feeling of well-being.
Place the wall bracket in the desired mounting
position. Use a spirit level to align it straight. Mark
the four drill holes with a pencil by using the wall
bracket as a template.
4x
1 m - 1,45 m
2. Drill holes at the four marked positions. 4x
3. Attach the wall bracket with four screws and do-
wels each. Drive the dowels into the wall with a
hammer.
Make sure that the surface is not warped. The
device may not be attached if the wall bracket is
distorted. Compensate possible unevenness of
the wall with spacers (not included in the scope of
delivery).
4x
Benötigte WerkzeugeBenötigte Werkzeuge
aPencil bSpirit level cMeasuring tape dDrilling machine
eScrewdriver fHammer g Cutter knife hSide cutter
i Dowel 8 x 40 mm j Screws for wall bracket 4.5 x 50 mm
kScrew for U-piece 4 x 50 mm
lU-piece (optional anti-theft device) mWall bracket
Beiliegendes BefestigungsmaterialBeiliegendes Befestigungsmaterial
abcdef
jk l mi 5x 4x 1x
g h

17171616
8. Installation8. Installation
5. The go-eCharger is equipped with an integrated
RCD protection module with direct current detec-
tion (30 mA AC, 6 mA DC).
Only a type A RCD is required on the building side,
unless local regulations deviate from this. In ad-
dition, a miniature circuit breaker must be installed
upstream.
Miniature circuit breakers with characteristic B or
C for 16 or 32 amperes are permissible:
•3- or 4-pole for three-phase connection
• 2-pole for single-phase connection
9. Installation9. Installation
6. The go-eCharger HOMEx may be connected
single-phase and three-phase. If necessary, lay an
additional supply line. When selecting the cable
cross-section, observe the simultaneity factor and
the type of installation. We recommend the follo-
wing cable cross-sections, but the electrician has
to decide according to local conditions:
HOMEx 11 kW HOMEx 22 kW
as surface-
mounted at least 2.5 mm² at least 6 mm²
in wall at least 4 mm² at least 6-10 mm²
in insulation at least 10 mm² at least 10 mm²
The connection cable of the go-eCharger HOME-
x may also be shortened. Connection via a junc-
tion box is possible.
7. When installing several devices, connect the
phases of the rst, second and third charger to
the domestic circuit in rotation according to the
adjacent illustration to ensure even load distribution
when charging single-phase vehicles.
Activate static load balancing via the go-eCharger
app (WiFi required).

19191818
9. Commissioning/charging9. Commissioning/charging 9. Commissioning/charging9. Commissioning/charging
5. Stop chargingStop charging
The charging process is completed when the LEDs
light up green.
If you want to stop charging prematurely, use the
„cable release“ function of your vehicle or the large
round button of the go-eCharger app (tab „Char-
ging“).
The cable remains locked in the type 2 socket in
the standard setting after the charging process
has ended (adjustable via the app) until it is remo-
ved from the vehicle (theft protection).
If the power supply is interrupted, the charging ca-
ble remains locked in the charging box for reasons
of theft protection. To unlock it, it is necessary to
re-energise the charging station. In the case of
chargers with hardware version 3, the cable can
also be unlocked automatically after a power fai-
lure, provided the function has been activated in
advance via the „Cable unlock“ setting in the app.
However, it is then no longer theft-protected in the
event of a power failure.
3. Starting the charging processStarting the charging process
Connect the go-eCharger and the vehicle by using
a type 2 charging cable (or if the car has a type one
socket by using a type 2 to type 1 adapter cable).
Make sure that the type 2 plug is inserted as far as
possible into the type 2 socket of the charger.
The Charger is ready for charging and is waiting
for the car to release it. The LEDs light up yellow in
the number of the preset charging current.
4. ChargingCharging
After the car has enabled charging, the LEDs rot-
ate clockwise around the type 2 socket during the
charging process.
The number of „tails“ corresponds to the number
of connected phases (or, in the case of chargers
with serial number CM-03- / hardware version V3,
the number of phases set in the app):
• 1 rotating tail = 1-phase charging (230 V)
• 3 rotating tails = 3-phase charging (400 V)
The speed of rotation and length of the tails indica-
te the amount of charging current.
2. Ready to chargeReady to charge
The go-eCharger is ready for operation. The num-
ber of blue LEDs corresponds to the set charging
current.
Five predened charging levels can be selected
via the button.
You can adjust the charging levels individually in
the go-eCharger app („Current levels“). It does not
matter whether the go-eCharger is connected sin-
gle-phase or three-phase.
1 LED = 1 A
HOME+ 11 kW = 6 A - 16 A
HOME+ 22 kW = 6 A - 32 A
1. Start of the chargerStart of the charger
The go-eCharger performs a self-test during initial
start-up or after a restart, during which the LEDs
light up in rainbow colours.