go-e Charger HOMEfix Manual

Sicherheitshinweise
Eine Missachtung der Bedienungsvorschriften kann schwerwiegende Folgen haben. Die go-e
GmbH lehnt jegliche Haftung für Schadensfälle ab, welche durch Missachtung der Bedie-
nungsanleitung oder von Warnhinweisen am Gerät selbst entstehen.
Achtung! Hochspannung, Brandgefahr! Verwenden Sie das Gerät auf keinen Fall, wenn das
Gehäuse beschädigt oder geöffnet ist!
Verwenden Sie den go-eCharger auf keinen Fall, wenn ein am Gerät angebrachtes oder
angestecktes Kabel eine Beschädigung aufweist.
Verwenden Sie niemals nasse oder verschmutzte Stecker in Verbindung mit dem go-eCharger.
Gehen Sie sicher, dass der Anschluss, an dem der go-eCharger angeschlossen werden soll,
fachgerecht installiert wurde und unbeschädigt ist.
Jegliche Änderung oder Reparatur an Hard- oder Software darf ausschließlich durch
Fachpersonal der go-e GmbH oder dafür geschultes Personal erfolgen. Das Entfernen von am
go-eCharger angebrachten Warnhinweisen oder das Öffnen des Geräts führt zum Verlust
jeglicher Haftung durch die go-e GmbH.
Der go-eCharger darf ausschließlich für den Zweck der Ladung von EV-Batterien in Verbin-
dung mit den entsprechend dafür vorgesehenen Kabeln verwendet werden.
Beachten Sie unbedingt den maximal zulässigen Ladestrom des Anschlusses, an dem Sie
laden. Sollte dieser nicht bekannt sein, laden Sie mit der geringsten Ladestromstärke.
Ziehen Sie den Ladestecker niemals am Kabel aus der Typ 2 Dose.
Beachten Sie die Vorgaben des Netzbetreibers bezüglich einphasiger Ladung und der daraus
evtl. resultierenden asymmetrischen Netzbelastung.
Decken Sie den go-eCharger niemals während des Ladevorgangs ab. Ein Hitzestau kann zu
nachhaltigen Schäden bis hin zum Brand führen.
Bei ungewöhnlicher Wärmeentwicklung ist der Ladevorgang unverzüglich abzubrechen.
Nehmen Sie unbedingt Kontakt mit dem Kundendienst (für Kontaktdaten umblättern) auf,
wenn Ihnen Verfärbung oder Verformung des Kunststoffes aufgrund von Wärmeentwicklung
auffallen.
Nutzen Sie Ihren go-eCharger ausschließlich in der Wandhalterung. Nutzen Sie die Ladebox
niemals liegend! Die Typ 2 Steckverbinder sind nicht wasserdicht und es könnte im Liegen
Wasser zu den Kontakten vordringen!
Der go-eCharger ist für das Laden von gasenden Fahrzeugantriebsbatterien nur in gut
belüfteten Räumen geeignet. Erkundigen Sie sich bei Unklarheit bei ihrem Fahrzeughersteller .
Der go-eCharger HOMEfix verfügt über die Kommunikationsschnittstellen WLAN 802.11b/g/n
2,4GHz und RFID. Das WLAN wird auf einer Frequenz von 2,4Ghz, Kanäle 1-13 mit dem
Frequenzband 2412-2472Mhz, betrieben. Die maximale Sendeleistung des WLAN beträgt
20dBm. Das RFID wird auf einer Frequenz von 13.56MHz mit einer maximalen Strahlungslei-
stung von 60dBµA/m auf 10m betrieben.
WARNUNG
ACHTUNG
Bitte entsorgen Sie das Gerät und die Verpa-
ckung nach dem Ende des Gebrauchs ordnungs-
gemäß entsprechend der nationalen gesetzli-
chen Bestimmungen. Altgeräte dürfen nicht im
Hausmüll entsorgt werden. Helfen Sie beim
Umweltschutz!
4
Short Instructions
The connection of the go-eCharger to the power source may be single-phase and three-phase. The device
can be installed indoors or outdoors. First select a suitable position for the wall mounting plate. Then use the
mounting plate as a template for marking the drill holes. Use a spirit level to align the wall mount. Use the screws
and dowels supplied to attach the wall bracket. Make sure that there are no distortions on the surface. If the wall
bracket warps, it may not be possible to attach the device. Use spacers to compensate for any unevenness in
the wall.
If necessary due to local conditions, lay additional supply line. When dimensioning the cross-section of the
additional supply line, special attention has to be paid to the method of installation. We recommend the
Before installation and initial operation, please note the following:
Installation of go-eCharger HOMEfix
This quick guide applies to the go-eCharger HOMEfix with the power variants 11 kW and
22 kW. Please download the complete user manual and data sheet of your version of the
go-eCharger from the go-e website.
The documents can be accessed at www.go-e.co/downloads/?lang=en
Please read the instructions for the device carefully before installation and initial operation
and observe all safety instructions! The complete operating instructions, short instructions
and the data sheet should help you:
¡to use the product properly and avoid damage
¡to increase durability and reliability
¡to prevent a hazard
WARNING
ATTENTION
ENGLISH
The installation of the device may only be carried out by a qualified electrician. This person
must have a recognised electrical engineering qualification that allows him/her to carry out all
the electrical work required to install the go-eCharger HOMEfix in accordance with the appli-
cable national regulations.
WARNING
ATTENTION
WARNING
ATTENTION
The go-eCharger has a built-in RCD protection module with direct current detection (30 mA
AC and 6 mA DC). This switches off the charging station in the event of a fault current
generated by the EV. Therefore, only a type A RCD must be installed on the building side,
unless local regulations deviate from this. In addition, a miniature circuit breaker (MCB),
characteristic B or C, has to be installed upstream of each charger:
ŸConnection 16/32 A three-phase = 3- or 4-pole MCB for 16/32 A
ŸConnection 16/32 A single-phase = 2-pole MCB for 16/32 A
WARNING
ATTENTION
WARNING
ATTENTION
Printed on 100% recycled paper
07/21 - subject to change and errors excepted 1

Installation (continued)
following cable cross-sections, but the electrician has to decide according to the local
situation:
11 kW: a) surface-mounted min. 2.5 mm² b) in wall min. 4 mm² c) in insulation min. 10 mm²
22 kW: a) as surface-mounted min. 4 mm² b) in wall min. 6 mm² c) in insulation min. 10 mm²
Then hook the device into the wall mounting plate and connect the supplied connecting
cable attached to the charger to the circuit provided for this purpose or to the supply cable
that may have been laid additionally. The connecting cable of the charger can also be
shortened for this purpose. If only one Charger is installed, please place phase 1 on phase
1, phase 2 on 2 and phase 3 on 3.
When installing several chargers, connect the phases of the first, second and third charger
to the house circuit in rotation, as shown in the adjacent figure, in order to obtain an even
load balance when charging single-phase vehicles.
Note: The go-eCharger app is required for static load balancing.
Commissioning
12 3NG
1 2 3 N G
23 1 NG 3 12NG
After connecting the charger to the power source, the LEDs first light up in rainbow colours, then blue in the
number of preset charging level. Now select the desired ampere strength via the setting button (1) on the front
of the charger (five predefined levels, adjustable via the app). One LED lighting up in blue corresponds to 1
ampere. Therefore, a maximum of 16 LEDs light up blue on the go-eCharger HOMEfix 11 kW.
Attention: Please note the maximum connected load of your household. If this is exceeded, the house fuse
may trip.
Plug the charging cable into the type 2 socket of the charger. Please ensure that the type 2
plug is inserted into the charger as far as possible.
Then insert the vehicle plug of the charging cable into the charging port of the vehicle. The LEDs
of the charger light up yellow (2) (connection is being checked). After charging is enabled, the
LEDs rotate clockwise around the charging socket.
Note: The cable remains locked (default settings) in the type 2 socket after the charging process
is complete until it is removed from the vehicle (theft protection).
Notes about the earth detection function
This function should only be used if the power supply has no grounding (IT mains). If you are
not sure, you should leave the setting at "Ground check enable"! The so-called Norway mode
(earth detection is deactivated) is visualised by 4 red LEDs on the go-eCharger (3, 6, 9, 12
o'clock) and can be managed via the app.
The go-eCharger has a safety function which checks that the power connection used is
sufficiently earthed and prevents charging if there is insufficient grounding.
In some regions, e.g. Norway, isolating transformers are used (IT mains). In order to charge
also in such regions with the go-eCharger, the function "Ground check" can be deactivated.
When operating in the usual European mains with earthing, switching off the „Ground check"
in case of insufficient earthing can lead to danger!
WARNING
ATTENTION
1
2Registration information
Depending on the country, the requirements of the authorities and electricity network operators have to be
observed, such as a reporting or approval requirement for charging equipment, or the limitation of 1-phase
charging. Please contact your network operator/electricity provider to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions need to be observed. Further information can
be found in the FAQ on our website at www.go-e.co/faq-charger/?lang=en.
Any questions?
You can also find an overview of frequently asked questions on our website in the FAQ section:
www.go-e.co/faq-charger/?lang=en
Contact to customer service
If you want to change the basic settings of the go-eCharger, use
comfort functions, check the internal electricity meter or control the
charger remotely, download the go-eCharger app. The Charger
requires app version 2.0.0 or higher.
Set up Internet access for further functions
Some smartphones require disabling mobile data and all WiFi connections.
Either scan the QR code on the reset card (an external app may be required for this) or manually search for the
charger's network (displayed as go-e-xxxxxx) in the settings of your mobile device to establish a connection to
the hotspot. If you connect manually, you have to enter the password that you will find on the reset card under
"Hotspot key".
Now open the go-eCharger app. If the page „Charging“ is already displayed, you can already operate the
charger locally via the app. Otherwise, you need to select your go-eCharger in the app beforehand.
1. Set up a connection to the go-eCharger via hotspot
To control the charger remotely and for certain comfort functions, a WiFi connection of
the device is indispensable. To connect to a WiFi network, an active hotspot connection
between the smartphone and the go-eCharger is required (as described above). Now
tap on the blue "+" icon (3) in the go-eCharger app.
On the following screen, select "Setup a new go-eCharger" (4). As soon as the existing
hotspot connection has been detected, tap on "Next". On the next view, the connection to
the " WiFi" needs to be activated. Enter the name of your WiFi ("SSID") or select your
WiFi (if displayed). You also have to enter the "Password" of this WiFi network. As soon
as the connection has been established, a "Next" button appears, which you need to
click. Then follow the app's further instructions until the "Done" button appears. Tap it.
Then check whether the connection to the go-e Cloud is allowed under "Advanced settings" ("Internet" tab of
the go-eCharger app).After successful setup, you can disconnect your mobile phone from the charger's
hotspot, reactivate mobile data (if deactivated) or connect the smartphone to a WiFi network to control the
charger remotely via the app.
2. Setting up a connection to the go-eCharger via WiFi
M a i l : o f fi c e @ g o - e . c o
T e l : + 4 3 4 2 7 6 6 2 4 0 0 1 0
www.go-e.co
go-e GmbH
S a t e l l i t e n s t r a ß e 1
A T 9 5 6 0 F e l d k i r c h e n
4
3
23

Installation (continued)
following cable cross-sections, but the electrician has to decide according to the local
situation:
11 kW: a) surface-mounted min. 2.5 mm² b) in wall min. 4 mm² c) in insulation min. 10 mm²
22 kW: a) as surface-mounted min. 4 mm² b) in wall min. 6 mm² c) in insulation min. 10 mm²
Then hook the device into the wall mounting plate and connect the supplied connecting
cable attached to the charger to the circuit provided for this purpose or to the supply cable
that may have been laid additionally. The connecting cable of the charger can also be
shortened for this purpose. If only one Charger is installed, please place phase 1 on phase
1, phase 2 on 2 and phase 3 on 3.
When installing several chargers, connect the phases of the first, second and third charger
to the house circuit in rotation, as shown in the adjacent figure, in order to obtain an even
load balance when charging single-phase vehicles.
Note: The go-eCharger app is required for static load balancing.
Commissioning
12 3NG
1 2 3 N G
23 1 NG 3 12NG
After connecting the charger to the power source, the LEDs first light up in rainbow colours, then blue in the
number of preset charging level. Now select the desired ampere strength via the setting button (1) on the front
of the charger (five predefined levels, adjustable via the app). One LED lighting up in blue corresponds to 1
ampere. Therefore, a maximum of 16 LEDs light up blue on the go-eCharger HOMEfix 11 kW.
Attention: Please note the maximum connected load of your household. If this is exceeded, the house fuse
may trip.
Plug the charging cable into the type 2 socket of the charger. Please ensure that the type 2
plug is inserted into the charger as far as possible.
Then insert the vehicle plug of the charging cable into the charging port of the vehicle. The LEDs
of the charger light up yellow (2) (connection is being checked). After charging is enabled, the
LEDs rotate clockwise around the charging socket.
Note: The cable remains locked (default settings) in the type 2 socket after the charging process
is complete until it is removed from the vehicle (theft protection).
Notes about the earth detection function
This function should only be used if the power supply has no grounding (IT mains). If you are
not sure, you should leave the setting at "Ground check enable"! The so-called Norway mode
(earth detection is deactivated) is visualised by 4 red LEDs on the go-eCharger (3, 6, 9, 12
o'clock) and can be managed via the app.
The go-eCharger has a safety function which checks that the power connection used is
sufficiently earthed and prevents charging if there is insufficient grounding.
In some regions, e.g. Norway, isolating transformers are used (IT mains). In order to charge
also in such regions with the go-eCharger, the function "Ground check" can be deactivated.
When operating in the usual European mains with earthing, switching off the „Ground check"
in case of insufficient earthing can lead to danger!
WARNING
ATTENTION
1
2Registration information
Depending on the country, the requirements of the authorities and electricity network operators have to be
observed, such as a reporting or approval requirement for charging equipment, or the limitation of 1-phase
charging. Please contact your network operator/electricity provider to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions need to be observed. Further information can
be found in the FAQ on our website at www.go-e.co/faq-charger/?lang=en.
Any questions?
You can also find an overview of frequently asked questions on our website in the FAQ section:
www.go-e.co/faq-charger/?lang=en
Contact to customer service
If you want to change the basic settings of the go-eCharger, use
comfort functions, check the internal electricity meter or control the
charger remotely, download the go-eCharger app. The Charger
requires app version 2.0.0 or higher.
Set up Internet access for further functions
Some smartphones require disabling mobile data and all WiFi connections.
Either scan the QR code on the reset card (an external app may be required for this) or manually search for the
charger's network (displayed as go-e-xxxxxx) in the settings of your mobile device to establish a connection to
the hotspot. If you connect manually, you have to enter the password that you will find on the reset card under
"Hotspot key".
Now open the go-eCharger app. If the page „Charging“ is already displayed, you can already operate the
charger locally via the app. Otherwise, you need to select your go-eCharger in the app beforehand.
1. Set up a connection to the go-eCharger via hotspot
To control the charger remotely and for certain comfort functions, a WiFi connection of
the device is indispensable. To connect to a WiFi network, an active hotspot connection
between the smartphone and the go-eCharger is required (as described above). Now
tap on the blue "+" icon (3) in the go-eCharger app.
On the following screen, select "Setup a new go-eCharger" (4). As soon as the existing
hotspot connection has been detected, tap on "Next". On the next view, the connection to
the " WiFi" needs to be activated. Enter the name of your WiFi ("SSID") or select your
WiFi (if displayed). You also have to enter the "Password" of this WiFi network. As soon
as the connection has been established, a "Next" button appears, which you need to
click. Then follow the app's further instructions until the "Done" button appears. Tap it.
Then check whether the connection to the go-e Cloud is allowed under "Advanced settings" ("Internet" tab of
the go-eCharger app).After successful setup, you can disconnect your mobile phone from the charger's
hotspot, reactivate mobile data (if deactivated) or connect the smartphone to a WiFi network to control the
charger remotely via the app.
2. Setting up a connection to the go-eCharger via WiFi
M a i l : o f fi c e @ g o - e . c o
T e l : + 4 3 4 2 7 6 6 2 4 0 0 1 0
www.go-e.co
go-e GmbH
S a t e l l i t e n s t r a ß e 1
A T 9 5 6 0 F e l d k i r c h e n
4
3
23

Safety instructions
Please dispose of the device and the packaging
after use in accordance with the national legal
regulations. Old appliances are not allowed to be
disposed of with household waste. Help protect
the environment!
Non-compliance with the operating instructions can have serious consequences. go-e
GmbH does not assume any liability for damage caused by disregarding operating
instructions or other warnings on the device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is damaged or
opened!
Do not use the go-eCharger if the cables attached or connected to the device are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected has been
properly installed and is undamaged.
Any modification or repair of hardware or software may only be carried out by qualified
personnel of go-e GmbH or personnel trained for this purpose. The removal of warnings
attached to the go-eCharger or the opening of the device will result in the loss of any liability
by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV batteries in conjunction
with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the connection at
which you are charging. If you don't known this, charge with the lowest charge current.
Never pull the charging plug by the cable out of the type 2 socket.
Observe the specifications of the electricity network operator with regard to single-phase
charging and the resulting asymmetrical grid load.
Never cover the go-eCharger during charging. Heat accumulation can lead to permanent
damage or even fire.
In the event of unusual heat generation, the charging process has to be stopped immediately.
If you notice discoloration or deformation of the plastic due to heat generation, it is imperative
that you contact the customer service.
Use your go-eCharger exclusively in the wall mount. Never use the charging box lying down!
The type 2 connectors are not waterproof and water could penetrate to the contacts while
lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries only in well
ventilated rooms. In case of uncertainty, please contact your vehicle manufacturer.
The go-eCharger HOMEfix has the communication interfaces WiFi 802.11b/g/n 2.4GHz and
RFID. WiFi is operated on a frequency of 2.4Ghz, channels 1-13 with the frequency band
2412-2472Mhz. The maximum transmission power of the WiFi is 20dBm. RFID is operated
on a frequency of 13.56MHz with a maximum radiated power of 60dBµA/m at 10m.
WARNING
ATTENTION
4