Gogo P49159-002 User manual

Gogo Cloudport
Installation Manual
Installation Manual D32054
Revision A, February 2020
Gogo Business Aviation
105 Edgeview Drive, Suite 300
Broomfield, CO 80021
United States of America
Distribution Statement: This publication is for the Gogo Cloudport product only and is to be used by
Customers and authorized Gogo Business Aviation agents only.
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PROPRIETARY NOTICE
This document and the information disclosed herein are proprietary data of Gogo Business Aviation. Neither
this document nor the information contained herein shall be used, reproduced, or disclosed to others without
prior written authorization of Gogo Business Aviation, except to the extent required for installation of
recipient’s equipment.
Notice
Freedom of Information Act (5 USC 552) and Disclosure of
Confidential Information Generally (18 USC 1905)
Gogo Business Aviation is furnishing this document in confidence. The information disclosed here falls
within exemption (b)(4) of USC 552 and the prohibitions of 18 USC 1905. For further information, please
contact:
Gogo Business Aviation
105 Edgeview Drive, Suite 300
Broomfield, CO 80021
Telephone: [phone]
© 2020 Gogo Business Aviation
All Rights Reserved
Information in this document is subject to change without notice and does not represent a commitment on
the part of Gogo Business Aviation.
By installing the Gogo Cloudport unit, the aircraft owner is authorizing Gogo content to be transferred via
the aircraft owner’s internet connection. Additional data rates may apply for internet charges related to the
Cloudport connection which will be at the aircraft owner’s expense.
Trademark Acknowledgements
Trademarks and service marks owned by third parties are the property of their respective owners.
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TABLE OF CONTENTS
Subject Page
PROPRIETARY NOTICE.............................................................................................................................. 2
TABLE OF CONTENTS ............................................................................................................................... 3
LIST OF FIGURES ....................................................................................................................................... 4
1.0 INTRODUCTION........................................................................................................................... 5
1.1. General ......................................................................................................................................... 5
1.2. List of Abbreviations and Acronyms ........................................................................................ 6
1.3. List of Related Publications ....................................................................................................... 6
2.0 DESCRIPTION AND OPERATION .............................................................................................. 7
2.1. Introduction and Overview......................................................................................................... 7
3.0 SYSTEM SPECIFICATIONS ........................................................................................................ 9
3.1. Technical Specifications ............................................................................................................ 9
4.0 INSTALLATION AND CONFIGURATION ................................................................................. 10
4.1. Cloudport Location Selection .................................................................................................. 10
4.2. Cloudport Antenna Orientation ............................................................................................... 11
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LIST OF FIGURES
Figure Title Page
Figure 2.1. Gogo Cloudport Block Diagram ........................................................................................ 7
Figure 2.2. Cloudport Installation Schematic ...................................................................................... 8
Figure 4.1. Example RF Coverage in 25,000 Square Foot Hangar .................................................. 10
Figure 4.2. Cloudport Antenna Coverage Pattern............................................................................. 11
Figure 4.3. Cloudport Antennas Positioned to Cover a Single Area............................................... 11
Figure 4.4. Cloudport Antennas Positioned to Cover a Wider Area ............................................... 12
Figure 4.5. Cloudport Power and WAN Ports .................................................................................... 13
Figure 4.6. Cloudport Status Page ..................................................................................................... 15
Figure 4.7. System Settings Page....................................................................................................... 16
Figure 4.8. UCS Network Configuration Page ................................................................................... 17
Figure 4.9. AVANCE/SCS Wi-Fi Radios Page .................................................................................... 18
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1.0 INTRODUCTION
1.1. General
This document describes installation and setup for the Gogo Cloudport. The Cloudport is a device that
downloads and stores digital content from the Gogo Cloud Service, then feeds that content wirelessly to
Gogo AVANCE, SCS, and UCS-equipped aircraft parked nearby. Refer to Figure 2.1 for a block diagram.
General Installation Notes
•Cloudport SHOULD NOT be installed on an aircraft and is NOT airworthy.
•Cloudport requires a dedicated ethernet wired guest network.
•Cloudport is NOT weatherproof and must be installed indoors in a location not exposed to water.
•Cloudport operating temperature range is 0 to 50 degrees C (32 to 122 degrees F).
Gogo Business Aviation LLC welcomes your comments, suggestions, and corrections concerning this
manual. Please include in your correspondence the publication number, equipment part number, page or
figure number, and a brief description of any problem or consideration you noted. Please send your
comments to:
Gogo Business Aviation
Sales Engineering Technical Publications
105 Edgeview Drive, Suite 300
Broomfield, Colorado 80021
[e-mail]
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1.2. List of Abbreviations and Acronyms
A
Ampere
IP
Internet Protocol
AC
Advisory Circular
LBT
L Band Transceiver
ACARS
Aircraft Communication Addressing and
Reporting System
mA milliampere = .001 of an ampere
AFIS
Airborne Flight Information System
MHz
Megahertz
AWG
American Wire Gauge
MIL
Military
CFR
Code of Federal Regulations
milliohm
milliohm = .001 of an ohm
CMU
Communications Management Unit
MU
Management Unit
CPDLC
Controller Pilot Datalink Communications
mV
millivolt = .001 of a volt
dB Decibel OOOI Out-away from gate, off-wheels-up, on-landed,
in-stopped at gate
DC
Direct Current
P/N
Part Number
DER
Designated Engineering Representative
RF
Radio Frequency
DHCP
Dynamic Host Configuration Protocol
RIU
Radio Interface Unit
DITS
Digital Information Transfer System
RMA
Return Material Authorization
DSP
Datalink Service Providers
RS-232
Serial binary data interconnection
DMU
Data Management Unit
RTCA
Radio Technical Communications Association
FAA
Federal Aviation Administration
SAE
Society of Automotive Engineers
FAR
Federal Aviation Regulation
SATCOM
Satellite Communications
FANS
Future Air Navigation System
SBD
Short Burst Data
FCC
Federal Communications Commission
SDU
Satellite Data Unit
FOI
FANS Over Iridium
S/N
Serial Number
GHz
Gigahertz
STC
Supplemental Type Certificate
GUI
Graphical User Interface
TCP
Transmission Control Protocol
ICD
Interface Control Drawing
V
Volts
IPC
The Institute for Interconnecting and
Packaging Electronic Circuits
VDC Volts Direct Current
IMEI
International Mobile Equipment Identifier
VHF
Very High Frequency
1.3. List of Related Publications
Publication Publication Number
Smart Cabin System (SCS) GIGM Gogo Business Aviation D24732
Gogo AVANCE L3 Installation Manual Gogo Business Aviation D24733
Gogo AVANCE L5i and L5 GIGM Gogo Business Aviation D24734
UCS Installation Manual Gogo Business Aviation D17000
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2.0 DESCRIPTION AND OPERATION
2.1. Introduction and Overview
The Cloudport connects wirelessly to Gogo Business Aviation products to provide a secure link to the Gogo
Cloud service. See Figure 2.1.
The Cloudport is compatible with the following Gogo BA products:
•SCS with Software Version 3.0 or later that has FBO/Gogo Cloud Functionality enabled.
•L3 with Software Version 3.0 or later that has FBO/Gogo Cloud Functionality enabled.
•L5i/L5 with Software Version 3.0 or later that has FBO/Gogo Cloud Functionality enabled.
•UCS with Software Version 4.4 or later that has FBO Functionality enabled.
Cloudport can be installed in hangars equipped with AC power and direct access to the internet (a dedicated
ethernet wired guest network). Cloudport can be mounted on a wall, a ceiling, or a flat surface such as a
table. For best performance, install Cloudport in a hangar with direct line of sight to the aircraft to be
serviced. If multiple aircraft are to be serviced by this device, install Cloudport high enough that all aircraft
to be serviced maintain a direct line of sight to Cloudport.
The Cloudport package contains the following:
1. Cloudport
2. Wall mounting bracket and hardware
3. Level IV power adapter DC 12V, 8.33 A, 100W
4. Ethernet cable
5. Antennas
Figure 2.1. Gogo Cloudport Block Diagram
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Figure 2.2. Cloudport Installation Schematic
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3.0 SYSTEM SPECIFICATIONS
3.1. Technical Specifications
Cloudport Part Number ..........................P49159-002
Dimensions…………………………………7.95” L × 7.75” W × 3.12” H
Weight………………………………………7.45 lbs. (3.38 kg)
Power Requirements………...……………100/240 VAC
Temperature (operational)…………………0°C to +50°C (32 to 122 degrees F)
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4.0 INSTALLATION AND CONFIGURATION
4.1. Cloudport Location Selection
Install Cloudport in a place where rain or harsh environments will not be present. Do not install Cloudport
in a completely sealed chamber, as the device requires ambient air movement for cooling. Cloudport’s
operating temperature range is 0 to 50 degrees C (32 to 122 degrees F).
Cloudport should be installed in a location near where the aircraft will be parked.
An Ethernet cable is provided with the product. If a longer cable is required, use Category 5 Ethernet cable
or better. The Ethernet cable connecting Cloudport to the internet access point must not exceed 300 feet.
To help installers select an optimal location for installation, Gogo has mapped signal strength according to
equipment location within a typical 25,000 square foot hangar. Refer to Figure 4.1.
Refer to the example signal strength map below when selecting a location to install Cloudport. The darker
green shaded areas represent stronger signal strength. Locate Cloudport to maximize signal strength at
aircraft to be serviced. Make sure aircraft maintains line of sight to Cloudport.
Figure 4.1. Example RF Coverage in 25,000 Square Foot Hangar
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4.2. Cloudport Antenna Orientation
It is important to understand the operation of the antennas to maximize Cloudport’s performance. Each
antenna sends and receives radio signal in a circular pattern perpendicular to the antenna as shown below.
Figure 4.2. Cloudport Antenna Coverage Pattern
If the aircraft to be serviced by Cloudport will be parked in a designated location, focus all three antennas
on that location, with all three antennas parallel to each other and perpendicular to the aircraft as shown
in Figure 4.3.
If the aircraft to be serviced by Cloudport will be parked randomly throughout the hangar, position the three
antennas to cover a wider area as shown in Figure 4.4, with the understanding that this antenna
configuration will result in slower data transfer speeds. In any case, aircraft to be serviced should have a
direct line of sight to Cloudport.
Figure 4.3. Cloudport Antennas Positioned to Cover a Single Area
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For wider coverage but slower data transfer, position the antennas so that the coverage patterns cover a
wider area as shown in Figure 4.4.
Figure 4.4. Cloudport Antennas Positioned to Cover a Wider Area
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4.3. Cloudport Installation
4.3.1. Select location for Cloudport installation. Locate Cloudport with direct line of sight to all
aircraft to be serviced.
4.3.2. Physically install Cloudport on a wall, ceiling, or horizontal surface. If installing on a wall or
ceiling, use mounting brackets and hardware provided.
4.3.3. Connect three antennas to Cloudport.
4.3.4. Position Cloudport antennas based on location and area to be serviced by Cloudport. Refer
to Section 4.2., Cloudport Antenna Orientation.
4.3.5. Connect one end of the Ethernet cable to the WAN port on Cloudport. There are two
Ethernet ports on Cloudport. The WAN port is located on the right as shown below.
Figure 4.5. Cloudport Power and WAN Ports
4.3.6. Connect the other end of the Ethernet cable to a dedicated ethernet wired guest network.
4.3.7. Connect 12VDC power adapter to Cloudport.
4.3.8. Connect power adapter to 110/220VAC.
4.3.9. For best results, perform optional SSID survey using procedure below. The SSID survey
allows installers in “noisy” RF environments to identify a channel not currently in use.
Otherwise, skip to Section 4.5.
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4.4. Optional SSID Survey
4.4.1. Download and install a reputable, free wireless survey tool. Gogo recommends Ekahau
HeatMapper, but any reputable wireless survey tool will suffice.
4.4.2. Open wireless survey tool and identify channels with existing SSIDs.
4.4.3. Make note of channels currently in use in the area and write down channels for use during
Cloudport configuration.
4.4.4. Configure Cloudport using procedure below.
4.5. Cloudport Configuration
4.5.1. Connect laptop to wireless network named Gogo-Status.
4.5.2. On laptop, open an internet browser and enter 192.168.18.1 in the search bar.
4.5.3. When prompted, enter Username gogo-admin and Password: intend-sail-west
4.5.4. On laptop computer, select Cloudport Status page.
4.5.5. Verify Internet Status and Cloud Status are green and “AVAILABLE” as shown below.
NOTES:
•Internet Status AVAILABLE indicates ethernet is physically connected and Cloudport has an
internet connection.
•Cloud Status AVAILABLE indicates Cloudport has made a connection to the Gogo Cloud.
•Wireless Status ENABLED indicates Cloudport access point is enabled.
•Wireless Status DISABLED indicates the Cloudport access point is not broadcasting.
•Connected Aircraft Status INITIALIZING indicates Cloudport is comparing content on aircraft
LRU with current Gogo Cloud content catalog.
•Connected Aircraft Status LOADING indicates Cloudport is actively loading content to aircraft
LRU.
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Figure 4.6. Cloudport Status Page
4.5.6. If either Internet Status or Cloud Status is not available, make sure cables are connected
correctly. If cables are connected correctly, contact your IT department to make sure
Ethernet port is properly configured to allow internet access.
4.5.7. On the System Settings page, begin configuring Cloudport by personalizing the dropdown
menus.
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Figure 4.7. System Settings Page
4.5.8. In the Operating timezone dropdown menu, select time zone where hangar is located.
4.5.9. In the Content load time menu, select time of day for Vision content to be loaded to
Cloudport. Some operators may prefer to transfer content during off-peak hours.
4.5.10.In the Update frequency menu, select how frequently Cloudport will update its operating
software.
4.5.11.The SSID field is populated with Gogo-Status. Installers may rename the SSID (no spaces,
32 character maximum).
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4.5.12.In the Radio frequency menu, choose either 5.0 – AVANCE or 2.4 – UCS/AVANCE.
NOTE: Selecting 5.0 - AVANCE will allow for faster loading of content to AVANCE and
SCS products. However, only AVANCE and SCS equipment will be able to use the 5.0
GHz frequency. If this installation will service both UCS and AVANCE/SCS systems, set
frequency to 2.4 – UCS/AVANCE.
4.5.13.In the Operating region menu, select country where hangar is located.
4.5.14.In the Radio channel menu, review notes gathered during the SSID survey above and
select a channel not currently in use. If no survey was performed, select Auto.
4.5.15.In the Location menu, select By Airport or By Region. If using By Airport, enter the four-
letter Airport ICAO code. If using By Region, use dropdown menus to select country and
enter city information.
4.5.16.Select Save changes.
4.5.17.On aircraft LRUs that will be served by Cloudport, make sure AVANCE/UCS settings are
as follows:
•On UCS Network Configuration page, make sure FBO Services is enabled. Refer to
D17000, Section 4.5.7 and Figure 4.8 below.
Figure 4.8. UCS Network Configuration Page
•On AVANCE or SCS Wi-Fi Radios page, make sure Gogo Cloud Enabled checkbox
is checked. Refer to D24734, Section 6.9 and Figure 4.9 below.
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Figure 4.9. AVANCE/SCS Wi-Fi Radios Page
4.5.18.Contact Gogo Business Aviation Technical Support at 1-303-301-3278 or
[e-mail] if equipment is suspected of failure.
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