Grandstream Networks GXV3611IR HD v2 User manual

GXV3611IR_HD User Manual www.grandstream.com
Firmware Version 1.0.3.14 http://esupport.grandstream.com
Grandstream Networks, Inc.
GXV3611IR_HD v2
Indoor Infrared Fixed Dome HD IP Camera

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TABLE OF CONTENTS
GXV3611IR_HD User Manual
WELCOME....................................................................................................................................................7
SAFETY COMPLIANCES ............................................................................................................................ 8
FCC CAUTION ..........................................................................................................................................9
RF EXPOSURE INFORMATION (SAR) ....................................................................................................9
WARRANTY ............................................................................................................................................... 10
CONNECT YOUR GXV3611IR_HD ...........................................................................................................11
EQUIPMENT PACKAGE CONTENTS...............................................................................................................11
CONNECTING THE GXV3611IR_HD...........................................................................................................12
PRODUCT OVERVIEW..............................................................................................................................13
GXV3611IR_HD CAMERA.........................................................................................................................13
GXV3611IR_HD SPECIFICATIONS.............................................................................................................15
INSTALLATION GUIDE ............................................................................................................................. 17
MINIMUM RECOMMENDED COMPUTER SYSTEM REQUIREMENT.....................................................................17
CONFIGURE THE GXV3611IR_HD VIA WEB BROWSER ...............................................................................17
Windows Platform:...................................................................................................................................19
Apple Platform:........................................................................................................................................21
CONNECT TO THE CAMERA USING STATIC IP...............................................................................................23
GXV3611IR_HD APPLICATION SCENARIOS..........................................................................................25
BATTERY POWER OR NO NETWORK ............................................................................................................25
LAN W/O INTERNET ...................................................................................................................................26
LAN WITH INTERNET..................................................................................................................................27
GXV3611IR_HD APPLICATION PERIPHERAL CONNECTION .........................................................................28
GXV3611IR_HD HOME WEB PAGE .........................................................................................................31
GXV3611IR_HD CONFIGURATION &LANGUAGE PAGE...............................................................................32
BASIC SETTINGS EXPLANATION...........................................................................................................33
SYSTEM SETTINGS PAGE ...........................................................................................................................33
VIDEO &AUDIO SETTING PAGE ..................................................................................................................34
OSD SETTING PAGE..................................................................................................................................36
CMOS SETTINGS PAGE.............................................................................................................................37
NETWORKING SETTING PAGE.....................................................................................................................38
DDNS SETTINGS PAGE .............................................................................................................................39
SIP SETTING PAGE....................................................................................................................................40
STATUS PAGE............................................................................................................................................43
ADVANCED SETTINGS EXPLANATION..................................................................................................44
USER MANAGEMENT PAGE.........................................................................................................................44
MAINTENANCE PAGE..................................................................................................................................45
SMTP SETTING PAGE (EMAIL ALARM)........................................................................................................47
FTP SETTINGS PAGE (UPLOAD ALARM)......................................................................................................49
PRIVACY MASKS........................................................................................................................................50
ALARM SERVER SETTING PAGE..................................................................................................................51
TIME LAPSE PHOTOGRAPHY.......................................................................................................................52
ALARM EVENT ...........................................................................................................................................53
MOTION DETECTION...................................................................................................................................55
SYSLOG SETTINGS.....................................................................................................................................58
RECORD....................................................................................................................................................59
LIVE STORAGE...........................................................................................................................................60
SOFTWARE UPGRADE.............................................................................................................................61
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTPSERVER: ........................................................62

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CONFIGURATION FILE DOWNLOAD ..............................................................................................................62
RESTORE FACTORY DEFAULT SETTING..............................................................................................63
RESET FROM WEB INTERFACE (SOFT RESET) .............................................................................................63
RESET VIA BUTTON (HARD RESET).............................................................................................................63
IP SURVEILLANCE FAQ ...........................................................................................................................64

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TABLE OF FIGURES
GXV3611IR_HD USER MANUAL
FIGURE 1: GXV3611IR_HD OUTSIDE VIEW.................................................................................................................13
FIGURE 2: GXV3611IR_HD INSIDE VIEW ....................................................................................................................14
FIGURE 3: WINDOWS “NETWORK”SHOWING GXV3611IR_HD AS “OTHER DEVICES”VIA UPNP................................19
FIGURE 4: “GS_SEARCH”RESULT PAGE OF GXV3611IR_HD .....................................................................................20
FIGURE 5-1: APPLE SAFARI “BONJOUR”SETTING PAGE TO DISPLAY GXV3611IR_HD................................................21
FIGURE 5-2: APPLE SAFARI “BONJOUR”SETTING PAGE TO DISPLAY GXV3611IR_HD................................................21
FIGURE 6-1: GXV3611IR_HD STANDALONE APPLICATION .........................................................................................25
FIGURE 6-2: GXV3611IR_HD WORKING IN LAN........................................................................................................26
FIGURE 6-3: GXV3611IR_HD WORKING WITH GVR3550 AND/OR GSURF_PRO WITH INTERNET ...............................27
FIGURE 7-1: APPLICATION PERIPHERAL CONNECTION FOR GXV3611IR_HD...............................................................28
FIGURE 7-2: ALARM_IN AND ALARM_OUT CONNECTION CIRCUIT SAMPLE FOR GXV3611IR_HD .............................29
FIGURE 8: HOME PAGE OF GXV3611IR_HD................................................................................................................31
FIGURE 9: WEB LANGUAGE SWITCH .............................................................................................................................32
FIGURE 10: SYSTEM SETTINGS PAGE.............................................................................................................................33
FIGURE 11-1: VIDEO &AUDIO SETTINGS PAGE.............................................................................................................34
FIGURE 11-2: VIDEO &AUDIO SETTINGS PAGE.............................................................................................................35
FIGURE 12: OSD SETTINGS PAGE..................................................................................................................................36
FIGURE 13: CMOS SETTINGS PAGE...............................................................................................................................37
FIGURE 14: NETWORKING SETTING PAGE......................................................................................................................38
FIGURE 15: DDNS SETTING PAGE.................................................................................................................................39
FIGURE 16-1: SIP SETTING PAGE...................................................................................................................................40
FIGURE 16-2: SIP SETTING PAGE...................................................................................................................................41
FIGURE 16-3: SIP SETTING PAGE...................................................................................................................................42
FIGURE 17: STATUS PAGE..............................................................................................................................................43
FIGURE 18: USER MANAGEMENT PAGE .........................................................................................................................44
FIGURE 19: MAINTENANCE PAGE ..................................................................................................................................45
FIGURE 20-1: SMTP SETTING PAGE..............................................................................................................................47
FIGURE 20-2: SMTP SETTING PAGE..............................................................................................................................48
FIGURE 21: FTP SETTING PAGE.....................................................................................................................................49
FIGURE 22: PRIVACY MASKS CONFIGURATION PAGE....................................................................................................50
FIGURE 23: ALARM HTTP SERVER SETTING PAGE .......................................................................................................51
FIGURE 24: TIME LAPSE PHOTOGRAPHY CONFIGURATION PAGE...................................................................................52
FIGURE 25-1: ALARM_IN ACTION CONFIGURATION PAGE ............................................................................................53
FIGURE 25-2: ALARM EVENT TIME SCHEDULE CONFIGURATION PAGE.........................................................................54
FIGURE 26-1: MOTION DETECTION CONFIGURATION PAGE...........................................................................................55
FIGURE 26-2: MOTION DETECTION SCHEDULE CONFIGURATION PAGE.........................................................................57
FIGURE 27: SYSLOG SETTING PAGE...............................................................................................................................58
FIGURE 28: RECORD SETTING PAGE ..............................................................................................................................59
FIGURE 29: LIVE STORAGE CONFIGURATION PAGE .......................................................................................................60
FIGURE 30: FIRMWARE UPGRADE AND PROVISIONING ..................................................................................................61
FIGURE 31: FACTORY RESET FROM WEB INTERFACE ....................................................................................................63
TABLE OF TABLES
GXV3611IR_HD USER MANUAL
TABLE 1: GXV3611IR_HD TECHNICAL SPECIFICATIONS.............................................................................................15

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WELCOME
Thank you for purchasing Grandstream’s GXV3611IR_HD indoor infrared fixed dome high definition IP
Camera, an innovative powerful day and night network camera.
GXV3611IR_HD is a next generation fixed dome day/night HD network camera of outstanding
performance and quality. Its advanced ISP (Image Sensor Processor) powered with state-of-the-art auto-
exposure/auto-white-balance algorithm and a high quality lens, ensures high fidelity video quality that
matches digital still camera color grade in a wide range of light environments. It features cutting edge
H.264 real-time video compression with excellent image clarity, industry leading SIP/VoIP for
2-way audio and video streaming to smartphones and videophones, integrated microphone, speaker, PoE,
IR-CUT for day/night mode, edge storage and advanced security protection.
The GXV3611IR_HD can be managed with GSurf Pro (Grandstream’s intuitive FREE video management
software that controls up to 72 cameras simultaneously), or grouped with GVR3550 Grandstream Network
Video Recorder (NVR) via plug-n-play, as well as other ONVIF compliant video management systems. It
also offers an advanced and flexible HTTP API and an SDK for easy integration with other surveillance
systems.
Designed for indoor environment with 2.8mm lens, the GXV3611IR_HD is ideal for wide angle
monitoring of nearby subjects in environments such as banks, hotels, schools, retail stores and small
warehouses, offices or building entrances, and other small to median sized enclosed environments.
The GXV3611IR_HD is a powerful network camera for advanced indoor surveillance applications.

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SAFETY COMPLIANCES
These instructions are intended to assist users to safely operate the GXV3611IR_HD, avoid dangerous
situations or damage the device.
Warning:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited
Power Source with DC 12V according to the IEC60950-1 standard. Please refer to the
technical specifications for more details. Do not use a third-party power adapter or power
cord. When the device installed on the wall or ceiling, make sure that it is firmly attached.
Caution ：
• Make sure that the power supply voltage is correct before using the
camera.
•Do not drop the device or expose it to physical shock.
•Do not expose the device to temperatures outside the range of 0 oC to 45oC when t he
d evice is in operation.
•Do not expose the device to damp/wet conditions or high electromagnetism radiation.
•To avoid heat accumulation, make sure that your operating environment has proper
ventilation.
•Do not damage the warranty sticker.
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according
to their average lifetime. The average lifetime varies from the differences between operating
environments and usage history. Regular maintenance checks are recommended for all users.
Please contact your dealer for more details.
Warning：May cause serious injury or death if any
of the warnings below are neglected. Caution
：
Equipment may be damged if any of the
following caution messages are neglected.

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FCC CAUTION
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment. This device complies with part 15 of the
FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
—Consult the dealer or an experienced radio/TV technician for help.
RF EXPOSURE INFORMATION (SAR)
This device is designed and manufactured not to be exceeded the emission limits for exposure to
radio frequency RF energy set by the Federal Communications Commission of the United States.
The exposure standard for wireless devices employing a unit of measurement is known as the
Specific Absorption Rate (SAR), and the SAR limit set by FCC is 1.6 W/kg.
This device is complied with SAR for general population/uncontrolled exposure limits in
ANSI/IEEE C95.1-1992, and has been tested in accordance with the measurement methods and
procedures specified in OET Bulletin 65 Supplement C. This device has been tested, and meets
the FCC RF exposure guidelines when tested with the device directly contacted to the body. RF
exposure compliance with anybody-worn accessory, which contains metal, was not tested and
certified, and uses such body-worn accessory, should be avoided.
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Hereby, Grandstream declares that this device is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.

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WARRANTY
If the GXV3611IR_HD was purchased from a reseller, please contact the company where the device was
purchased for replacement, repair or refund.
If the device was purchased directly from Grandstream, please contact our technical support team for a
RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3611IR_HD because this may cause damage to
the products and void the manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/surveillance/gxv3611ir/documents/gxv3611ir_hd_um.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.

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CONNECT YOUR GXV3611IR_HD
Equipment Package Contents
The GXV3611IR_HD package contains:
•GXV3611IR_HD IP Camera
•12V DC Universal Power Adaptor
•1 Drill Template
•Quick Installation Guide
•GPL License

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Connecting the GXV3611IR_HD
Using the Power Adapter as power supply
Connect the RJ45 Ethernet cable to the NETWORK port of the GXV3611IR_HD
Connect the other end of the RJ45 cable to your network (switch or router or PC)
Connect the power supply to the DC 12V power jack on the back of the GXV3611IR_HD
Using PoE as power supply
Connect the RJ45 Ethernet cable to the NETWORK port of GXV3611IR_HD
Connect the other end of the RJ45 cable to your PoE switch
PoE injector can be used if PoE switch is not available.
Please refer to following connection diagram to hook up the camera.

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PRODUCT OVERVIEW
GXV3611IR_HD Camera
Please see below the diagram and explanation of GXV3611IR_HD IP camera:
Figure 1: GXV3611IR_HD Outside View
1. Lens GXV3611IR_HD Lens (2.8mm)
2. Light Sensor for IR-Cut Light Sensor for mechanical IR-Cut switching
3. Microphone Built-in Microphone
4. Speaker Built-in Speaker
5. IR LED Light Array Infrared Light Array
Caution:
Avoid scratch or contaminate the surface of transparent ball cover, which may cause IR reflection at night
to deteriorate image quality.

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Figure 2: GXV3611IR_HD Inside View
1. Alarm Interface PIN Interface for Alarm_In and Alarm_Out
2. MicroSDHC Slot MicroSD card slot (max. 32GB card, not provided)
3. Reset Button Factory Reset Button
4. Side Wiring Knockout Side knockout opening for wiring
NOTE:
For side wiring installation, please remove side wiring knockout using appropriate tools/cutters,
sanding and smoothing the opening to avoid sharp edge cutting the cable.
To insert the microSD card, taken out the camera body from mounted top cover, gently pushing in
the microSD card until a click sound heard.
To remove the microSD card, pushing further the card until a click sound heard, hold the card
then quickly release the holding force, the spring inside the card slot will push out the microSD
card automatically.
Push inward the orange color Pin Clippers to connect the Alarm_In or Alarm_Out wiring.
Recommended using CAT3 and above wiring cable.
To “hard” factory reset the camera, with the camera powered on, press and hold the “reset”
button for 15 seconds until the IP camera reboot. The internal small red power LED will illustrate
“On  Off  On”, meaning a successful hard factory reset.

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GXV3611IR_HD Specifications
Model
GXV3611IR_HD v2
Video Compression
H.264, MJPEG
Image Sensor Resolution
Megapixel Progressive Scan CMOS, 1280H x 720V
Image Sensor Sensitivity
Day/Night mode, e xceptionally low noise, low light levels
Shutter: 1/10000 – 1/30 second
Focal Length
2.8mm
Aperture
F1.8
IR Cut Filter
Yes, Mechanical
Day & Night Mode
IR LED with full software control
Minimum Illumination
0 Lux
Pan
176°
Tilt
70°
Sensitivity
3300mV / (lux-sec)
Supported Maximum Video
Resolution and Frame Rate
1280x720 (30fps)
Video Bit Rate
32 Kbps ~ 8 Mbps, Multi-rate for Preview & Recording
Audio Input
Built-in Microphone; 3.5mm Line-In (1.5KΩ)
Audio Output
Built-in Speaker; 3.5mm Line-Out (600Ω, 0.707 Vrms)
Alarm Input
Yes, Vin < 15V, PINs
Alarm Output
Yes, 125VAC/0.5A, 30VDC/2A, Normal Open, PINs
Integrated Microphone
Yes
Integrated Speaker
Yes
SIP/VoIP Support
Yes
Privacy Mask Support
Yes, 4 Zones
Smart IR Support
Yes (Optimal White Balance and Exposures)
Time-Lapse Recording
Yes
Micro SDHC Card
Yes (up to 32GB)
Snapshots
Triggered upon Events, Send via email and/or FTP
Audio Compression
G.711u/A (PCMU, PCMA)
Embedded Analytics
Motion Detection (up to 16 target areas)
Pre-/post-alarm Recording
Yes
Power over Ethernet (PoE)
IEEE 802.3af Class 2; 10M/100M Auto-sensing,
2KV Lightning Surge Protection
Network Protocol
TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP, HTTPS,
SMTP, FTP, NTP
Cable Connections
External: RJ45 Ethernet
3.5mm Line-In
3.5mm Line-Out
Power Input (12VDC/0.5A)
Internal: PINs for Alarm-In & Alarm-Out
Dimensions (D x H)
138mm (D) x 93mm (H)
Weight
0.4kg
Temperature / Humidity
Operating: 0°C ~ +45°C (32°F ~ 113°F),
10 – 90% RH (Non–condensing)
Storage: -20°C ~ +60°C (-4°F ~ 140°F)
Power Adapter
Output: 12VDC/0.5A; Input: 100–240VAC, 50–60Hz
Casing
Plastic Case for Indoor Only
Compliance
FCC Part 15,Subpart B Class B; EN 55022 Class B, EN 61000-3-2, EN
61000-3-3, EN 55024, EN 60950-1; RCM AS/NZS CISPR 22/24,
AS/NZS 60950
Table 1: GXV3611IR_HD Technical Specifications

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INSTALLATION GUIDE
Minimum Recommended Computer System Requirement
To install GXV3611IR_HD, you have to have a computer, PC recommend.
The minimum recommended PC system requirement listed below:
•Windows XP, Windows Vista, Windows 7 and Windows 8
•CPU: Intel Pentium 4 or higher, 2 GHz
•RAM: 2 GB (4 GB recommended for larger systems)
•Support for DirectX 8.0 and above.
Configure the GXV3611IR_HD via Web Browser
The GXV3611IR_HD has embedded Web server to respond to HTTP GET/POST requests. Embedded
HTML pages allow user to configure the IP camera through Microsoft Internet Explorer (7.0 or above),
Firefox, Chrome (plug-in from Grandstream required).
•Download WebControl Plug-in from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
For Apple platform OS-X, only MJPEG video coded supported currently.
NOTE:
Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream WebControl Plug-in for Firefox/Chrome or “GSViewerX.cab” for Microsoft Internet
Explorer. Please close Browser to install the downloaded Plug-in or Active-X.
Please trust and install the file downloaded if prompted by the Antivirus or Security software.

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Connect the Camera to network with DHCP server (Recommended)
The GXV3611IR_HD by default enabled as DHCP client, it will automatically get IP address from the
network with DHCP server running.
WINDOWS PLATFORM:
There are two ways for Windows user to get access to the IP Camera easily:
A. UPnP
By default, the GXV3611IR_HD has the UPnP feature turned ON. For customers using Window network
with UPnP turned on (most SOHO router support UPnP), it is very easy to access the IP camera:
•Find the “Network” icon at Windows Desktop.
•Click the icon to get into the “Network” and the IP cameras will list as “Other Devices” shown like
below. Refresh the pages if nothing displayed. Otherwise, the UPnP may not active in the network.
Figure 3: Windows “Network” showing GXV3611IR_HD as “Other Devices” via UPnP
•Click the displayed icon of related IP camera, the default browser (e.g.: Firefox or Chrome) will open
and connect directly to the camera’s webpage, prompt message will display asking for plug-in
installation.
•Disable security or antivirus software, download the plug-in, close browser and install the plug-in,
open the browser again, the embedded video will be displayed if clicking the icon of the related IP
Camera.
B. “GS_Search” Utility Tool
User can know the IP address assigned to the camera from DHCP server log or using the Grandstream
GS_Search tool. Following is the instruction for using “GS_Search” utility tool:
1. Download the GS_Search tool from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/GS_Search.zip
2. Run the Grandstream GS_Search tool by double click the unzipped “GS_Search.exe”.
3. Click on the button to begin device detection
4. The detected devices will appear in the output field like below

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Figure 4: “GS_Search” Result Page of GXV3611IR_HD
5. Double click the column of the detected camera, the browser will automatically open and link to the
device IP and the web configuration page.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration” icon, the browser will ask credentials to authorize configuration.
8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. In step 6, browser will indicate that “This website wants to install the following add-on:
GSViewerX.cab from Grandstream Networks Inc.” Please allow the installation.
10. The plug-in can be download here:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip