Grandstream Networks GXV3610_HD User manual

Grandstream Networks, Inc.
GXV3610_HD/GXV3610_FHD
Day/Night Fixed Dome HD IP Camera
www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

TABLE OF CONTENTS
GXV3610_HD/FHD User Manual
WELCOME....................................................................................................................................................4
SAFETY COMPLIANCES................................................................................................................................. 5
WARRANTY..................................................................................................................................................6
CONNECT YOUR GXV3610_HD/FHD......................................................................................................... 7
EQUIPMENT PACKAGE CONTENTS.................................................................................................................7
CONNECTING THE GXV3610_HD/FHD........................................................................................................8
PRODUCT OVERVIEW................................................................................................................................9
GXV3610_HD/FHD CAMERA......................................................................................................................9
GXV3610_HD/FHD SPECIFICATIONS........................................................................................................10
INSTALLATION GUIDE ............................................................................................................................. 11
MINIMUM RECOMMENDED COMPUTER SYSTEM REQUIREMENT.....................................................................11
CONFIGURE THE GXV3610_HD/FHD VIA WEB BROWSER ..........................................................................11
GXV3610_HD/FHD HOME WEB PAGE......................................................................................................14
GXV3610_HD/FHD CONFIGURATION &LANGUAGE PAGE..........................................................................15
BASIC SETTINGS EXPLANATION ...........................................................................................................16
SYSTEM SETTINGS PAGE ...........................................................................................................................16
VIDEO &AUDIO SETTING PAGE ..................................................................................................................17
CMOS SETTINGS PAGE.............................................................................................................................19
NETWORKING SETTING PAGE.....................................................................................................................20
DDNS SETTINGS PAGE .............................................................................................................................21
SIP SETTING PAGE....................................................................................................................................22
STATUS PAGE............................................................................................................................................24
ADVANCED SETTINGS EXPLANATION..................................................................................................25
USER MANAGEMENT PAGE.........................................................................................................................25
MAINTENANCE PAGE..................................................................................................................................26
SMTP SETTING PAGE (EMAIL ALARM)........................................................................................................27
FTP SETTINGS PAGE (UPLOAD ALARM)......................................................................................................29
ALARM SERVER SETTINGS PAGE (UPLOAD ALARM TO SUPPORTED VMS OR HTTP SERVER)........................30
MOTION DETECTION CONFIGURATION PAGE (SET ALARM)...........................................................................31
SYSLOG SETTINGS PAGE (TROUBLESHOOTING) ..........................................................................................33
SOFTWARE UPGRADE ................................................................................................................................34
SOFTWARE UPGRADE VIA TFTP, HTTP OR HTTPS....................................................................................34
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTPSERVER: ........................................................35
CONFIGURATION FILE DOWNLOAD ..............................................................................................................35
RESTORE FACTORY DEFAULT SETTING..............................................................................................36
RESET FROM WEB INTERFACE....................................................................................................................36
IP SURVEILLANCE FAQ ...........................................................................................................................37
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TABLE OF FIGURES
GXV3610_HD/FHD USER MANUAL
FIGURE 1: HOME PAGE OF GXV3610_HD/FHD...........................................................................................................14
FIGURE 2: WEB LANGUAGE SWITCH .............................................................................................................................15
FIGURE 3: SYSTEM SETTINGS PAGE...............................................................................................................................16
FIGURE 4-1: VIDEO &AUDIO SETTINGS PAGE...............................................................................................................17
FIGURE 4-2: VIDEO &AUDIO SETTINGS PAGE...............................................................................................................18
FIGURE 5: CMOS SETTINGS PAGE.................................................................................................................................19
FIGURE 6: NETWORKING SETTING PAGE........................................................................................................................20
FIGURE 7: DDNS SETTING PAGE...................................................................................................................................21
FIGURE 8-1: SIP SETTING PAGE.....................................................................................................................................22
FIGURE 8-2: SIP SETTING PAGE.....................................................................................................................................23
FIGURE 9: STATUS PAGE................................................................................................................................................24
FIGURE 10: USER MANAGEMENT PAGE .........................................................................................................................25
FIGURE 11: MAINTENANCE PAGE ..................................................................................................................................26
FIGURE 12: SMTP SETTING PAGE .................................................................................................................................27
FIGURE 13: FTP SETTING PAGE.....................................................................................................................................29
FIGURE 14: ALARM HTTP SERVER SETTING PAGE .......................................................................................................30
FIGURE 15-1: MOTION DETECTION CONFIGURATION PAGE...........................................................................................31
FIGURE 15-2: MOTION DETECTION SCHEDULE CONFIGURATION PAGE.........................................................................32
FIGURE 16: ALARM SERVER SETTING PAGE ..................................................................................................................33
FIGURE 17: FIRMWARE UPGRADE AND PROVISIONING ..................................................................................................34
FIGURE 18: FACTORY RESET FROM WEB INTERFACE ....................................................................................................36
TABLE OF TABLES
GXV3610_HD/FHD USER MANUAL
TABLE 1: GXV3610_HD/FHD TECHNICAL SPECIFICATIONS........................................................................................10
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WELCOME
Thank you for purchasing Grandstream’s GXV3610_HD/FHD Day/Night Fixed Dome High Definition
IP Camera, an innovative powerful weatherproof infrared next generation network camera. Its
advanced ISP (Image Sensor Processor) powered with state-of-the-art auto-exposure/auto-white-
balance algorithm and a high quality lens, ensures high fidelity video quality that matches digital still
camera color grade in a wide range of light environments. It features cutting edge H.264 real-time
video compression with excellent image clarity (720p for GXV3610_HD; 1080p for GXV3610_FHD)
and color fidelity, industry leading SIP/VoIP for 2-way audio and video streaming to smartphones and
video phones, integrated PoE, IR-CUT (mechanical) for day or night mode, and advanced security
protection using strong encryption. The GXV3610_HD/FHD can be managed with GSurf_Pro,
Grandstream’s intuitive FREE VMS (video management systems) software that controls up to 36
cameras (*) simultaneously. It is fully compliant with ONVIF standard and offers flexible HTTP API
and an SDK for advanced integration.
Designed for both indoor and outdoor environment, the GXV3610_HD/FHD Day/Night Fixed Dome
HD IP camera is a new addition to the popular GXV3XXX series IP surveillance product family. It
ensures ease of use, integration and deployment, with multilingual graphical user interface, provides
powerful solution to professional surveillance applications.
Idea application scenes for GXV3610_HD/FHD are like office, store, elevator, etc., a small to median
sized enclosed environment, although they can also be used in a similar open space.
This manual will help you to learn how to operate and manage your GXV3610_HD/FHD Day/Night
Fixed Dome HD IP camera and make the best use of it.
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Safety Compliances
These instructions are intended to assist users with the operation of the GXV3610_HD/FHD and to
instruct on how to avoid dangerous situations or damage to the device.
Warning: Serious injury or death may be caused if any of the warnings below are neglected.
Caution: Injury or damage to the equipment may occur if any of the following caution messages
are neglected.
Warning: Follow these safeguards to
prevent
serious injury or death.
Caution: Follow these precautions
to
prevent potential injury or
material damage.
Warning:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited
Power
Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical
specifications for more details. Do not use a third-party power adapter or power cord. When the
device installed on the wall or ceiling, make sure that it is firmly
attached.
Notice ：
Make sure that the power supply voltage is correct before using the
camera.
•Do not drop the device or expose it to physical shock.
•Do not expose the device to temperatures outside the range of -20 oC to +50oC
when t
he d evice is in operation.
•Do not expose the device to damp/wet conditions or high electromagnetism
radiation. To avoid
heat accumulation, make sure that your operating environment has
proper ventilation.
•Do not attempt to open, disassemble, or modify the
device
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly
according to their
average lifetime. The average lifetime varies from the differences between
operating environments
and usage history. Regular maintenance checks are recommended for
all users.
Please contact your dealer for more
details.
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Warranty
If the GXV3610_HD/FHD was purchased from a reseller, please contact the company where the device
was purchased for replacement, repair or refund.
If the device was purchased directly from Grandstream, please contact our Technical Support Team for a
RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3610_HD/FHD as it may cause damage to the
products and void the manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/surveillance/GXV3610hd/documents/GXV3610_HD/FHD_usermanual_english.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.
www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

CONNECT YOUR GXV3610_HD/FHD
Equipment Package Contents
The GXV3610_HD/FHD package contains:
•GXV3610_HD/FHD IP Camera
•12V DC Universal Power Adaptor
•Ethernet Cable
•1 Hex Key and 4 Screws and Wall Anchors
•Quick Installation Guide
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Connecting the GXV3610_HD/FHD
Using the Power Adapter as power supply
Connect the RJ-45 Ethernet cable to the NETWORK port of the GXV3610_HD/FHD
Connect the other end of the RJ-45 cable to your network (switch or router or PC)
Connect the power supply to the DC 12V power jack on the back of the GXV3610_HD/FHD
Using PoE as power supply
Connect the RJ-45 Ethernet cable to the NETWORK port of GXV3610_HD/FHD
Connect the other end of the RJ-45 cable to your PoE switch.
Please refer to following connection diagram to hook up the camera.
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PRODUCT OVERVIEW
GXV3610_HD/FHD Camera
1. Microphone GXV3610_HD/FHD Microphone
2. Light Sensor for IR-Cut Light Sensor for mechanical IR-Cut switching
3. Lens 1/3”CMOS (1.2M for HD/3.1M for FHD) Sensor and Lens
4. IR Light Array Infrared Light Array
5. Mounting Bracket Mounting Brackets
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GXV3610_HD/FHD Specifications
Table 1: GXV3610_HD/FHD Technical Specifications
Model
GXV3610_HD
GXV3610_FHD
Video Compression
H.264, MJPEG
Image Sensor Resolution
1/3”, 1.2 Megapixel
Progressive Scan CMOS,
1280H x 960V
1/3”, 3.1 Megapixel
Progressive Scan CMOS,
2048H x 1536V
Image Sensor Sensitivity
Day & Night mode, exceptionally low noise levels and low-
light sensitivity. Shutter: 1/10000 – 1/30 second
Focal Length
3.6mm
Aperture
F1.8
Field Angle (FOV)
100.2°(D) x 77°(H) x 54°(V)
IR Cut Filter
Yes, Mechanical
Day & Night Mode
IR LED covering up to 10 meter
Minimum Illumination
0.05 Lux, 0 lux with IR LED On
Responsivity
5.48V/lux-sec (550nm)
1.9V/lux-sec (550nm)
Pixel Dynamic Range
Wide Dynamic Range of
120dB with SNRMAX 44dB
Wide Dynamic Range of
100dB with SNRMAX 39dB
Supported Maximum Video
Resolution and Frame Rate
1280x960 (25fps)
1280x720 (30fps)
2048x1536 (15fps)
1920x1080 (30fps)
Video Bit Rate
32 Kbps ~ 8 Mbps, multi-rate for preview & recording
Audio Input
Built-in Microphone
Audio Output
Line-Out, 600Ω, 0.707 Vrms
Audio Compression
G.711u/a, AAC
Embedded Analytics
Motion Detection (up to 16 target areas)
Pre-/post-alarm Buffer
8MB
3MB
Snapshots
Triggered upon events, send via email/FTP
Network Protocol
TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP,
HTTPS, SMTP, FTP, NTP
SIP/VoIP Support
Yes
Power over Ethernet (PoE)
IEEE 802.3af, Class 0
External Cable Connection
Network: RJ45, 10M/100M auto-sensing
3.5mm Line-Out
Power Input
Dimensions (D x H)
120mm (D) x 100mm (H)
Weight
0.7kg
Temperature / Humidity
Operating: -20°C ~ +50°C (-4°F ~ 122°F), 10–90% RH
(non–condensing)
Storage: -30°C ~ +60°C (-22°F ~ 140°F)
Power Adapter
Output: 12VDC/1A; Input: 100–240VAC, 50–60Hz
Casing
IP66 compliant weather-proof metal case
Compliance
FCC Part 15,Subpart B Class B; EN 55022 Class B,
EN 61000-3-2, EN 61000-3-3, EN 55024, EN 60950-1;
C-tick AS/NZS CISPR 22, CISPR24; IP66
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INSTALLATION GUIDE
Minimum Recommended Computer System Requirement
To install GXV3610_HD/FHD, you have to have a computer, PC recommend.
The minimum recommended PC system requirement listed below:
•Windows XP, Windows Vista, Windows 7 and Windows 8
•CPU: Intel Pentium 4 or higher, 2 GHz
•RAM: 1 GB (4 GB recommended for larger systems)
•Support for DirectX 8.0 and above.
Configure the GXV3610_HD/FHD via Web Browser
The GXV3610_HD/FHD has embedded Web server to respond to HTTP GET/POST requests. Embedded
HTML pages allow user to configure the IP camera through Microsoft Internet Explorer (7.0 or above),
Firefox and Chrome (plug-in from Grandstream required).
•Download Plug-in from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:
Apple Safari is NOT yet supported and status pending.
Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream Plug-in Software.
www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Connect the Camera to network with DHCP server (Recommended)
The GXV3610_HD/FHD by default enabled as DHCP client, it will automatically get IP address from the
network with DHCP server running. User can know the IP address assigned to the camera from DHCP
server log or using the Grandstream GS_Search tool.
1. Download the GS_Search tool from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/GS_Search.zip
2. Run the Grandstream GS_Search tool by double click the unzipped “GS_Search.exe”.
3. Click on the button to begin device detection
4. The detected devices will appear in the Output field like below
5. Double click the column of the detected camera, the browser will automatically open and link to the
device IP and the web configuration page.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration”, the browser will ask credentials to authorize configuration.
8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. In step 6, browser will indicate that “This website wants to install the following add-on:
GSViewerX.cab from Grandstream Networks Inc.”, allow the installation.
10. The plug-in can be download here:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:
Please temporarily disable Antivirus or Internet Security Software and close all browsers when
download and install the Grandstream Plug-in Software.
www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Connect to the Camera using Static IP
If no DHCP server in the network, or the camera does not get IP from DHCP server, user can connect the
camera to a computer directly, using static IP to configure the camera.
The default IP, if no DHCP server; or DHCP offer time out (3 minutes), is 192.168.1.168
1. Connect the computer RJ-45 via an Ethernet cable directly to the IP camera GXV3610_HD/FHD.
2. Configure the computer using Static IP: 192.168.1.XXX (1<XXX<255, but NOT 168) and configure
the “Subnet mask” to “255.255.255.0”. Leave the “Default Gateway” to “Blank” like below:
3. Power on the GXV3610_HD/FHD.
4. Start the browser when the network connection is up.
5. Enter 192.168.1.168 in the address bar of the browser.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration”, the browser will ask credentials to authorize configuration.
8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. The plug-in can be downloaded from here:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:
Please temporarily disable Antivirus or Internet Security Software and close all browsers when
download and install the Grandstream Plug-in Software.
www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GXV3610_HD/FHD Home Web Page
The Home Page of GXV3610_HD/FHD shown as Figure 1:
Figure 1: Home Page of GXV3610_HD/FHD
1. Control Console: PTZ Console controller for ePTZ function.
2. ZOOM: Zoom in or Zoom out during ePTZ operation.
3. FOCUS: Adjust the focus of image (Not Applicable to GXV3610_HD/FHD).
4. PTZ SPEED/Default Button: Adjust the rotate speed of the control console (Not Applicable).
“D” “Default Button” to reset the video brightness, contrast and saturation value
from (auto or manual) adjusted value to factory default value.
5. BRIGHTNESS: Adjust the image or video brightness.
6. CONTRAST: Adjust the image or video contrast.
7. SATURATION: Adjust the image or video saturation.
8. View Size: Adjust the size of viewed image or video
9. Configuration: Click to enter “Configuration Page” to configure the parameters of
GXV3610_HD/FHD (Administration privilege required).
10. Language: Click to switch webpage language.
(Current support: Chinese, English and Russian)
11. Play/Stop: Start/Stop playing the video stream at embedded webpage.
12. Snapshot Capture: Click to capture and save a snapshot of current video frame displayed.
Default directory: C:\Capture
13. Record: Click to Start/Stop record of current video stream into a file.
Default directory: C:\Record
14. Sound On/Off: Toggle to listen/stop the sound from camera microphone
15. Talk: Toggle to talk to camera speaker if provided. (PC microphone and
related speaker hardware required)
16. Playback: Click to playback the recorded video file.
17. Local Configuration: Click to configure the file path of snapshot and recorded video files.
Also adjust the video delay or smoothness.
18. Motion Detection Alarm Indicator: If motion detection alarm triggered, the indicator will flash in red (if
configured). Click the indicator icon to turn off the alarm indication.
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GXV3610_HD/FHD Configuration & Language Page
•When click the “Configuration” tab, web page will link to page to configure the related parameters of
the GXV3610_HD/FHD.
•There are two big categories of settings: Basic Settings and Advanced Settings. Details will be
illustrated in the later Chapter.
•When click the “Language” tab, supported languages will be displayed in Figure 2. Click to select the
related webpage display language.
Figure 2: Web Language Switch
•Currently firmware only support: English (default), Simplified Chinese and Russian.
www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

BASIC SETTINGS EXPLANATION
System Settings Page
This page allow user to configure the system settings of GXV3610_HD/FHD.
Figure 3: System Settings Page
•Current System Time: Display time current system is running at
•Set the System Time: Configure the time system is running.
oTime Zone: Select from pull down menu the time zone unit located
oSelf-Defined Time Zone: Use the self-defined time zone for automatic daylight saving time
adjustment. Format please refer to the “help over mouse”
oUpdate via NTP Server: Synchronize time using NTP protocol with a Time Server
over the Internet cloud (*)
oSynchronize with
Local Computer: Synchronize time with local computer
oSet the Time Manually: Manually input the time
oKeep Current D/T: Select to use camera current displayed time
•OSD Date Format: Pull down to select date format displayed on video screen
•Device Name: The name of device which will be shown in the result of
“Search Tool” of GSurf_Pro VMS program.
NOTE:
(*) If select this option, a valid DNS server must be preconfigured under Basic Settings

Networking
button has to be clicked to save all the changes made to the device.
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Video & Audio Setting Page
This page allows user to configure the video and audio related settings.
Figure 4-1: Video & Audio Settings Page
•On Screen Display (OSD):Display time stamp and text on the video screen.
oOSD Text: Inputted text (to identify the camera) shown on the screen.
oOSD Position: Show the OSD in either top or bottom position on screen.
oDisplay Time: When checked, time stamp will display on video screen
oDisplay Text: When checked, inputted text will display on video screen.
•Audio Settings: Pull down to select Audio Codec: PCMU, PCMA, AAC supported.
oMicrophone Volume: Slide to adjust microphone gain.
oSpeaker Volume: Slide to adjust the speaker volume connected.
•Power Frequency: Select correct local power frequency to avoid video flicking effect under
fluorescence light condition. Default is Outdoor.
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•Video Settings
Figure 4-2: Video & Audio Settings Page
•Primary Stream Settings:
oPreferred Video Codec: MJPEG and H.264 supported, H.264 recommended.
oProfile: H.264 profile selection. Default is “Baseline.”
oResolution: The video resolution in pixels used in video of camera
oBit Rate: video bit rate used
oMaximum Frame Rate: Maximum frame rate used. More data if big frame used
oBit Rate Control: Constantly bit rate, or variable bit rate
oImage Quality: Image quality used when Variable Bit Rate used
oI-frame Interval: I-frame interval
•Secondary Stream Settings: Pull down to select, same as Primary steam..
NOTE:
H.264 suggested if camera needs to be viewed via Internet.
If MJPEG selected, reduce max. frame rate to min. value to save bandwidth and get better image
Grandstream IP Camera provides two video streams, user can use them with flexibility. For example,
the high-resolution stream for local recording; another low or high resolution for remote monitoring; or
vice versa depending application scenarios.
Use below link to calculate bandwidth and storage before installation
http://www.grandstream.com/support/tools/bandwidth-storage-calc
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CMOS Settings Page
This page allows user to adjust the CMOS parameters:
Figure 5: CMOS Settings Page
•Flip: Pull down to choose video flip, either vertically or horizontal or both.
•Shutter Speed: Camera Shutter Speed. There are 10 options, with Auto, 1/30, 1/60, 1/125, 1/250,
1/500, 1/1000, 1/2000, 1/5000 and 1/10000
•IR CUT Setting: Manual or Automatic (IR Sensor controlled mechanical IR CUT)
•IR CUT Sensitivity:Sensitivity for IR CUT trigged, total five levers, from lever 1 to 5.
•Color Mode: Camera Color Mode. There are three options: Color, Black/White, Auto (Default).
NOTE:
Auto option recommended for Shutter Speed, IR CUT Setting and Color Mode.
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Networking Setting Page
This page allows user to configure network related parameters:
Figure 6: Networking Setting Page
•IP Address Configuration: Camera IP address configuration
oDynamically Associated via DHCP: Default setting, DHCP server assign IP to camera.
oStatically Configured as: Static IP address configuration
•DNS Configuration: DNS server IP, must be configured if using static IP.
•HTTP: Web access TCP port, default 80.
NOTE:
If camera behind SOHO router with port forwarding configuration for remote access, static IP or
static DHCP has to be used to avoid IP address change after router reboot.
TCP port above 5000 suggested if port forwarding HTTP remote access, due to some ISP would
block port 80 inbound traffic. For example, change the default HTTP port from 80 to 8088, to
make sure the port forwarding not likely be blocked.
In addition to HTTP port, RTSP port also required to be configured for port forwarding, in order
for remote party viewing the H.264 video.
If change the default port from TCP 80 to port “A”, then RTSP port should be “2000+A”. Both
TCP port “A” and “2000+A” should be configured for port forwarding in the router. For
example, the HTTP port changed to 8088, the RTSP port should be 10088, both 8088 and 10088
should be configured for port forwarding in order for remote camera video access.
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