Grandstream Networks GXV 3615 Series User manual

GXV3615 User Manual www.grandstream.com
Firmware Version 1.0.4.38http://esupport.grandstream.com
Grandstream Networks, Inc.
GXV3615

Grandstream Networks, Inc. GXV3615 User Manual Page 2 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
TABLE OF CONTENTS
GXV3615 User Manual
WELCOME....................................................................................................................................................4
SAFETY COMPLIANCES................................................................................................................................. 5
WARRANTY..................................................................................................................................................6
CONNECT YOUR GXV3615 ........................................................................................................................ 7
EQUIPMENT PACKAGE CONTENTS.................................................................................................................7
CONNECTING THE GXV3615........................................................................................................................7
PRODUCT OVERVIEW................................................................................................................................8
GXV3615 FRONT AND BACK PANEL.............................................................................................................8
GXV3615 SAMPLE CONNECTION DIAGRAM ................................................................................................10
GXV3615 SPECIFICATIONS........................................................................................................................11
INSTALLATION GUIDE ............................................................................................................................. 12
MINIMUM RECOMMENDED COMPUTER SYSTEM REQUIREMENT.....................................................................12
CONFIGURE THE GXV3615 VIA WEB BROWSER..........................................................................................12
GXV3615 HOME WEB PAGE......................................................................................................................15
GXV3615 CONFIGURATION &LANGUAGE PAGE..........................................................................................16
BASIC SETTINGS EXPLANATION ...........................................................................................................17
SYSTEM SETTINGS PAGE ...........................................................................................................................17
VIDEO &AUDIO SETTING PAGE ..................................................................................................................18
NETWORKING SETTING PAGE.....................................................................................................................20
WI-FI SETTINGS PAGE ...............................................................................................................................21
DDNS SETTINGS PAGE .............................................................................................................................22
SIP SETTING PAGE....................................................................................................................................23
STATUS PAGE............................................................................................................................................25
ADVANCED SETTINGS EXPLANATION..................................................................................................26
USER MANAGEMENT PAGE.........................................................................................................................26
MAINTENANCE PAGE..................................................................................................................................27
SMTP SETTING PAGE (EMAIL ALARM)........................................................................................................28
FTP SETTINGS PAGE (UPLOAD ALARM)......................................................................................................29
ALARM SERVER SETTINGS PAGE (UPLOAD ALARM TO SUPPORTED VMS OR HTTP SERVER)........................30
MOTION DETECTION CONFIGURATION PAGE (SET ALARM)...........................................................................31
SYSLOG SETTINGS PAGE (TROUBLESHOOTING) ..........................................................................................33
SOFTWARE UPGRADE............................................................................................................................. 34
SOFTWARE UPGRADE VIA TTFP, HTTP OR HTTPS....................................................................................34
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTPSERVER: ........................................................35
CONFIGURATION FILE DOWNLOAD ..............................................................................................................35
RESTORE FACTORY DEFAULT SETTING..............................................................................................36
RESET BUTTON .........................................................................................................................................36
RESET FROM WEB INTERFACE....................................................................................................................37

Grandstream Networks, Inc. GXV3615 User Manual Page 3 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
TABLE OF FIGURES
GXV3615 USER MANUAL
FIGURE 1: HOME PAGE OF GXV3615............................................................................................................................15
FIGURE 2: WEB LANGUAGE SWITCH .............................................................................................................................16
FIGURE 3: SYSTEM SETTINGS PAGE...............................................................................................................................17
FIGURE 4-1: VIDEO &AUDIO SETTINGS PAGE...............................................................................................................18
FIGURE 4-2: VIDEO &AUDIO SETTINGS PAGE...............................................................................................................19
FIGURE 5: NETWORKING SETTING PAGE........................................................................................................................20
FIGURE 6-1: WI-FI NETWORKING SETTING PAGE ..........................................................................................................21
FIGURE 6-2: WI-FI NETWORKING SETTING PAGE ..........................................................................................................21
FIGURE 7: DDNS SETTING PAGE...................................................................................................................................22
FIGURE 8-1: SIP SETTING PAGE.....................................................................................................................................23
FIGURE 8-2: SIP SETTING PAGE.....................................................................................................................................24
FIGURE 9: STATUS PAGE................................................................................................................................................25
FIGURE 10: USER MANAGEMENT PAGE .........................................................................................................................26
FIGURE 11: MAINTENANCE PAGE ..................................................................................................................................27
FIGURE 12: SMTP SETTING PAGE .................................................................................................................................28
FIGURE 13: SMTP TESTING PAGE .................................................................................................................................28
FIGURE 14: FTP SETTING PAGE.....................................................................................................................................29
FIGURE 15: ALARM HTTP SERVER SETTING PAGE .......................................................................................................30
FIGURE 16-1: MOTION DETECTION CONFIGURATION PAGE...........................................................................................31
FIGURE 16-2: MOTION DETECTION SCHEDULE CONFIGURATION PAGE.........................................................................32
FIGURE 17: ALARM SERVER SETTING PAGE ..................................................................................................................33
FIGURE 18: FIRMWARE UPGRADE AND PROVISIONING ..................................................................................................34
FIGURE 19: FACTORY RESET FROM WEB INTERFACE ....................................................................................................37
TABLE OF TABLES
GXV3615 USER MANUAL
TABLE 1: GXV3615 TECHNICAL SPECIFICATIONS ........................................................................................................11

Grandstream Networks, Inc. GXV3615 User Manual Page 4 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
WELCOME
Thank you for purchasing Grandstream’s GXV3615 cube IP camera, an innovative powerful next
generation network camera for remote monitoring and surveillance over the LAN or Internet. It features
cutting edge H.264 real-time video compression with up to 30 frames per second in full D1 resolution,
delivering rich image clarity at rapid transmission rates. Integrated SIP client can pass alarms to the PSTN,
mobile phones, SIP IP phones, SIP videophones and enables 2-way VoIP communication. The GXV3615
series also support PoE( GXV3615 only) or WIFI (GXV3615W only).
The GXV3615 can be managed with GSurf_Pro, Grandstream’s FREE VMS (video management systems)
software that controls up to 36 cameras simultaneously. It is fully compliant with ONVIF standard and
offers flexible HTTP API and an SDK for advanced integration.
The affordable, feature rich GXV3615 cube IP camera is an addition to the popular GXV3XXX series IP
surveillance product family. It ensures ease of use, integration and deployment with a multilingual
graphical user interface, provides powerful solution for small to medium sized offices, homes and storage
facilities looking to safeguard their valuables.
This manual will help you to learn how to operate and manage your GXV3615 cube IP camera and make
the best use of its rich features.

Grandstream Networks, Inc. GXV3615 User Manual Page 5 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Safety Compliances
These instructions are intended to assist users with the operation of the GXV3615 and to instruct on how to
avoid dangerous situations or damage to the device.
Warnings: Serious injury or death may be caused if any of the warnings below are neglected.
Cautions: Injury or damage to the equipment may occur if any of the following caution messages are
neglected.

Grandstream Networks, Inc. GXV3615 User Manual Page 6 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Warranty
If you purchased your GXV3615 from a reseller, please contact the company where you purchased your
device for replacement, repair or refund.
If you purchased the product directly from Grandstream, please contact your Grandstream Sales and
Service Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3615 as it may cause damage to the products
and void the manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user
manual is available for download at:
http://www.grandstream.com/products/GXV3615_UserManual_EN.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.

Grandstream Networks, Inc. GXV3615 User Manual Page 7 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
CONNECT YOUR GXV3615
Equipment Package Contents
The GXV3615 package contains:
•GXV3615 IP Camera
•12V DC Universal Power Adaptor
•Ethernet Cable
•Mount Stand
•Quick Installation Guide
Connecting the GXV3615
Using the Power Adapter as power supply
Connect the RJ-45 Ethernet cable to the NETWORK port of the GXV3615
Connect the other end of the RJ-45 cable to your network (switch or router or PC)
Connect the power supply to the DC 12V power jack on the back of the GXV3615
Using PoE as power supply (GXV3615 PoE Model Only)
Connect the RJ-45 Ethernet cable to the NETWORK port of GXV3615
Connect the other end of the RJ-45 cable to your PoE switch.
NOTE:
If you are going to connect the device to a hub/switch/router, please use a straight-through cable. A cross
over cable should be used if you are going to connect the device directly to a PC. Wi-Fi mode has to be
initially configured via wired mode before switched to run in wireless mode.

Grandstream Networks, Inc. GXV3615 User Manual Page 8 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
PRODUCT OVERVIEW
GXV3615 Front and Back Panel
Front Panel:
•
Speaker GXV3615 built-in speaker
•
LED Status Indicator LED indicate device operation status (**)
•
Microphone GXV3615 built-in microphone
•
Mounting stand Stand to connect camera and mounting base
•
Mounting Base Mounting base for desktop or wall installation
(**) LED Indication Status
Red Power connected but IP address not obtained
Solid Green IP address obtained, device in normal operation
Blink Green Device is transmitting data
NOTE:
Green light status can be disabled via web configuration page

Grandstream Networks, Inc. GXV3615 User Manual Page 9 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Back Panel:
8. Network Socket 10/100 RJ-45 network port for connecting to Ethernet
9. DC 12V Jack 12V DC power jack, UL Certified.
10. RESET Pinhole Press and hold for 30 seconds to Factory Reset the unit

Grandstream Networks, Inc. GXV3615 User Manual Page 10 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
GXV3615 Sample Connection Diagram
This diagram shows how the GXV3615 connected to Internet.
GXV3615W is Wi-Fi model and can use Wi-Fi for network connection. However, user has to use
wired connection to configure the Wi-Fi parameter first before switch to use Wi-Fi connection.

Grandstream Networks, Inc. GXV3615 User Manual Page 11 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
GXV3615 Specifications
Table 1: GXV3615 Technical Specifications
Models
GXV3615 (PoE) or GXV3615W (Wi-Fi)
Video Compression
H.264, MJPEG , JPEG
Image Sensor
1/4”, CMOS, 680H x 512V pixel resolution, excellent
low noise levels and low-light sensitivity
Lens Type
1/4”, M12, f=4.5mm, F1.5, View Angle = 64
Minimum Illumination
0.05Lux
Responsivity
11.5V/lux-sec (550nm)
Max Video Resolution
704x480, 352x240, 176x112;
704x576, 352x288, 176x144;
640x480, 480x272, 320x240, 256x192, 160x112.
Pixel Dynamic Range
82dB
Max Frame Rate in Max Resolution
30fps
Video Bit Rate
16 Kbps – 2 Mbps
Audio Input
Built-in Microphone
Audio Output
Built-in Speaker
Audio Compression
G.711u/a, G.726
Video Management System
ONVIF compliant, HTTP API for advanced integration
Pre/Post-Alarm Buffer
24MB
Snapshots
Triggered upon events, send via email/FTP
Multi-streaming-rate for Preview &
Recording
Yes, Primary and Secondary Stream
Security
Login password, HTTPS for firmware upgrade
Network Port
10M/100M auto-sensing, RJ45
Network Protocol
TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS,
HTTP/HTTPS, SMTP, FTP, NTP, PPPoE
Power over Ethernet (PoE)
IEEE 802.3af class 0 (GXV3615 only)
Wi-Fi (802.11b/g/n)
Internal antenna (GXV3615W only)
SIP/VoIP Support
Yes, Voice & Video-over-IP
Dimensions (W x H x L)
90mm x 90mm x 45mm
Weight
GXV3615: 128 gram.
GXV3615W: 133 gram (base only)
Stand: 121 gram
Package Weight: 568 gram
Temperature / Humidity
0°C – 45°C (32°F–113°F)
Humidity 10–90% RH (non–condensing)
Power Adapter
Output: 12VDC/0.5A; Input:100–240VAC, 50–60Hz
Package Content
GXV3615 (or GXV3615W) Base Unit;
Desk Stand (also as wall-mounting kit);
Universal Power Supply;
Network Cable;
Quick Installation Guide
Regulatory Compliance
FCC, CE, C-tick

Grandstream Networks, Inc. GXV3615 User Manual Page 12 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
INSTALLATION GUIDE
Minimum Recommended Computer System Requirement
To install GXV3615, you have to have a computer, PC recommend. The minimum recommended PC
system requirement listed below:
•Windows 2000, XP, Windows Vista, Windows 7 (32bit or 64bit)
•CPU: Intel Pentium 4 or higher, 2 GHz
•RAM: 1 GB (4 GB recommended for larger systems)
•Support for DirectX 8.0 and above.
Configure the GXV3615 via Web Browser
The GXV3615 has embedded Web server to respond to HTTP GET/POST requests. Embedded HTML
pages allow user to configure the IP camera through Microsoft Internet Explorer (7.0 or above) or Firefox
(plug-in from Grandstream required).
•Download Active-X Control for IE(32bit) from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/activex_control_manual_install_3.1.
0.32.rar
•Download Firefox Plug-in from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/firefox_plugin.exe
NOTE:
Google Chrome and Apple Safari support is NOT yet supported and status pending.
Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream Firefox plug-in for video or “GSViewerX.cab” for Microsoft Internet Explorer.

Grandstream Networks, Inc. GXV3615 User Manual Page 13 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Connect the Camera to network with DHCP server (Recommended)
The GXV3615 by default enabled as DHCP client, it will automatically get IP address from the network
with DHCP server running. User can know the IP address assigned to the camera from DHCP server log or
using “SearchTool” from Grandstream GSurf_Pro free VMS software.
1. Download and install the GSurf_Pro software from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/gsurf_pro.zip
2. Run the “Search Tool” in the pull down Menu of “Manage Tool” tag
3. Click on button to begin device detection
4. The detected devices will appear in the Output field like below
5. Double click the column of the detected camera, the browser will automatically open and link to the
device IP and the web configuration page.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration”, the browser will ask credentials to authorize configuration.
8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. In step 6, IE will indicate that “This website wants to install the following add-on: GSViewerX.cab
from Grandstream Networks Inc.”, allow the installation.
10. Firefox user need to download and install the plug-in to see the video, the plug-in for Firefox is here:
http://www.grandstream.com/products/tools/surveillance/firefox_plugin.exe
NOTE:
Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream Firefox plug-in for video or “GSViewerX.cab” for Microsoft Internet Explorer.

Grandstream Networks, Inc. GXV3615 User Manual Page 14 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Connect to the Camera using Static IP
If no DHCP server in the network, or the camera does not get IP from DHCP server, user can connect the
camera to a computer via cross-over cable, using static IP to configure the camera.
The default IP, if no DHCP server; or DHCP offer time out (3 minutes), is 192.168.1.168
1. Connect the computer via cross-over Ethernet cable directly to the IP camera GXV3615
2. Configure the computer using Static IP: 192.168.1.XXX (1<XXX<255, but NOT 168) and configure
the “Subnet mask” to “255.255.255.0”. Leave the “Default Gateway” to “Blank” like below:
3. Power on the GXV3615.
4. Start the IE or Firefox browser when the network connection is up.
5. Enter 192.168.1.168 in the address bar of the browser.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration”, the browser will ask credentials to authorize configuration.
8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. In step 6, IE will indicate that “This website wants to install the following add-on: GSViewerX.cab
from Grandstream Networks Inc.”, allow the installation.
10. Firefox user need to download and install the plug-in to see the video, the plug-in for Firefox is here:
http://www.grandstream.com/products/tools/surveillance/firefox_plugin.exe
NOTE:
Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream Firefox plug-in for video or “GSViewerX.cab” for Microsoft Internet Explorer.

Grandstream Networks, Inc. GXV3615 User Manual Page 15 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
GXV3615 Home Web Page
The Home Page of GXV3615 shown as Figure 1:
Figure 1: Home Page of GXV3615
1. Control Console: PTZ Console controller for ePTZ function.
2. ZOOM: Zoom in or Zoom out during ePTZ operation.
3. FOCUS: Adjust the focus of image (Not Applicable to GXV3615).
4. PTZ SPEED/Default Button: Adjust the rotate speed of the control console (Not Applicable);
Default button to reset the video brightness, contrast and saturation to
factory default value.
5. BRIGHTNESS: Adjust the image brightness.
6. CONTRAST: Adjust the image contrast.
7. SATURATION: Adjust the image saturation.
8. Configuration: Click to enter “Configuration Page” to configure the parameters of
GXV3615 (Administration privilege required).
9. Language: Click to switch webpage language.
(Current supported: Chinese, English and Russian)
10. Play/Stop: Start/Stop Play the video stream in webpage.
11. Snapshot: Click to capture and save a snapshot of current video displayed.
Default directory: C:\GS_Capture
12. Record: Click to Start/Stop record of current video into a file.
Default directory: C:\GS_Record
13. Sound On/Off: Toggle to listen/stop the sound from camera microphone
14. Talk: Toggle to talk to camera speaker. (PC microphone required)
15. Replay: Click to playback the recorded video file.
16. Record File Path: Click to adjust the file path of saved video files.
17. Motion Detection Alarm Indicator: If motion detection alarm triggered, the indicator will flash in red.
Click the indicator icon to turn off the alarm indication.

Grandstream Networks, Inc. GXV3615 User Manual Page 16 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
GXV3615 Configuration & Language Page
•When click the “Configuration” tab, web page will link to page to configure the related parameters of
the GXV3615.
•There are two big categories of settings: Basic Settings and Advanced Settings. Details will be
illustrated in the later Chapter.
•When click the “Language” tab, supported languages will be displayed in Figure 2. Click to select the
related webpage display language.
Figure 2: Web Language Switch
•Currently firmware only support: English (default), Simplified Chinese and Russian.

Grandstream Networks, Inc. GXV3615 User Manual Page 17 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
BASIC SETTINGS EXPLANATION
System Settings Page
This page allow user to configure the system settings of GXV3615.
Figure 3: System Settings Page
•Current System Time: Display time current system is running at
•Set the System Time: Configure the time system is running.
oTime Zone: Select from pull down menu the time zone unit located
oSelf-Defined Time Zone: Use the self-defined time zone for automatic daylight saving time
adjustment. Format please refer to the “help over mouse”
oUpdate via NTP Server: Synchronize time using NTP protocol with a Time Server
over the Internet cloud (*)
oSynchronize with
Local Computer: Synchronize time with local computer
oSet the Time Manually: Manually input the time
oKeep Current D/T: Select to use camera current displayed time
•OSD Date Format: Pull down to select date format displayed on video screen.
•Device Setting: Setting of Device Operation
oTurn off the LED Select to turn off the Green LED camera operation indication
oDevice Name: The name of device which will be shown in the result of
“Search Tool” of GSurf_Pro VMS program.
NOTE:
(*) If select this option, a valid DNS server must be configured under Basic Settings

Networking
button has to be clicked to save all the changes made to the device.

Grandstream Networks, Inc. GXV3615 User Manual Page 18 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Video & Audio Setting Page
This page allows user to configure the video and audio related settings.
Figure 4-1: Video & Audio Settings Page
•On Screen Display (OSD):Display time stamp and text on the video screen.
oOSD Text: Inputted text (to identify the camera) shown on the screen.
oOSD Position: Show the OSD in either top or bottom position on screen.
oOSD Transparency Adjust the opaque of the OSD
oOSD Color Pull down to select the color of the text showed in OSD
oDisplay Time: When checked, time stamp will display on video screen
oDisplay Text: When checked, inputted text will display on video screen.
•Audio Settings: Pull down to disable or select different audio codec used in microphone.
Three codec supported: G.711u, G.711a and G.726.
oAudio Compression: Audio compression rate used in audio codec
oMicrophone Volume: Slide to adjust microphone gain.
oSpeaker Volume: Slide to adjust the built-in speaker volume.
•Power Frequency: Select correct local power frequency to avoid video flicking effect under
fluorescence light condition. US is 60Hz. China is 50Hz.

Grandstream Networks, Inc. GXV3615 User Manual Page 19 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Figure 4-2: Video & Audio Settings Page
•Primary Stream Settings:
oPreferred Video Codec: MJPEG and H.264 supported, H.264 recommended.
oResolution: The video resolution in pixel, Max. is D1 resolution
oBit Rate: video bit rate used in video
oMax. Frame Rate: The max. frame rate used
oI-frame Interval: I-frame interval
•Secondary Stream Settings: Pull down to select, same as Primary steam..
NOTE:
H.264 suggested if camera needs to be viewed via Internet.
If MJPEG selected, reduce fps to minimum to save bandwidth and get better image
Grandstream IP Camera provides two video streams, user can use them with flexibility. For example,
the high-resolution stream for local recording; another low or high resolution for remote monitoring or
Smartphone applications, or vice versa depending application scenarios.
Use below link to calculate bandwidth and storage before installation
http://www.grandstream.com/support/tools/bandwidth-storage-calc

Grandstream Networks, Inc. GXV3615 User Manual Page 20 of 37
Firmware Version 1.0.4.38 Last Updated: 03/2013
Networking Setting Page
This page allows user to configure network related parameters:
Figure 5: Networking Setting Page
•IP Address Configuration: Camera IP address configuration
oDynamically Associated via DHCP: Default setting, DHCP server assign IP to camera.
oStatically Configured as: Static IP address configuration
•DNS Configuration: DNS server IP, must be configured correctly if using static IP.
•HTTP: Web access TCP port, default 80.
•PPPoE PPPoE account credential setting information.
NOTE:
If camera behind SOHO router with port forwarding configuration for remote access, static IP or
static DHCP has to be used to avoid IP address change after router reboot.
TCP port above 5000 suggested if port forwarding HTTP remote access, due to some ISP would
block port 80 inbound traffic. For example, change the default HTTP port from 80 to 8088, to
make sure the port forwarding not likely be blocked.
In addition to HTTP port, RTSP port also required to be configured for port forwarding, in order
for remote party viewing the H.264 video.
If change the default port from TCP 80 to port “A”, then RTSP port should be “2000+A”. Both
TCP port “A” and “2000+A” should be configured for port forwarding in the router. For
example, the HTTP port changed to 8088, the RTSP port should be 10088, both 8088 and 10088
should be configured for port forwarding in order for remote camera video access.