Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

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Firmware Version 1.0.1.12
UCM6510 IP PBX User Manual
Page 1 of 277
UCM6510 IP PBX User Manual
Index
CHANGE LOG...........................................................................................15
FIRMWARE VERSION 1.0.1.12..........................................................................................................15
FIRMWARE VERSION 1.0.0.25..........................................................................................................16
WELCOME ................................................................................................17
PRODUCT OVERVIEW.............................................................................19
FEATURE HIGHTLIGHTS...................................................................................................................19
TECHNICAL SPECIFICATIONS .........................................................................................................19
INSTALLATION .........................................................................................23
EQUIPMENT PACKAGING.................................................................................................................23
CONNECT YOUR UCM6510 ..............................................................................................................23
CONNECT THE UCM6510...........................................................................................................23
SAFETY COMPLIANCES ...................................................................................................................25
WARRANTY........................................................................................................................................25
GETTING STARTED .................................................................................27
USE THE LCD MENU.........................................................................................................................27
USE THE LED INDICATORS..............................................................................................................29
USE THE WEB GUI ............................................................................................................................30
ACCESS WEB GUI ......................................................................................................................30
WEB GUI CONFIGURATIONS.....................................................................................................31
WEB GUI LANGUAGES...............................................................................................................31
SAVE AND APPLY CHANGES.....................................................................................................32
MAKE YOUR FIRST CALL..................................................................................................................33
SYSTEM SETTINGS .................................................................................35
NETWORK SETTINGS.......................................................................................................................35
BASIC SETTINGS........................................................................................................................35
802.1X ..........................................................................................................................................40
STATIC ROUTES .........................................................................................................................41
PORT FORWORDING .................................................................................................................44
FIREWALL...........................................................................................................................................46
STATIC DEFENSE .......................................................................................................................46
DYNAMIC DEFENSE...................................................................................................................48

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FAIL2BAN.....................................................................................................................................50
CHANGE PASSWORD .......................................................................................................................50
LDAP SERVER....................................................................................................................................51
LDAP SERVER CONFIGURATIONS...........................................................................................52
LDAP PHONEBOOK....................................................................................................................53
LDAP CLIENT CONFIGURATIONS.............................................................................................54
HTTP SERVER....................................................................................................................................56
EMAIL SETTINGS...............................................................................................................................57
TIME SETTINGS.................................................................................................................................59
AUTO TIME UPDATING...............................................................................................................59
SET TIME MANUALLY.................................................................................................................61
OFFICE TIME...............................................................................................................................61
HOLIDAY ......................................................................................................................................63
NTP SERVER......................................................................................................................................65
PROVISIONING.........................................................................................67
OVERVIEW .........................................................................................................................................67
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................67
AUTO PROVISIONING SETTINGS....................................................................................................68
DISCOVERY........................................................................................................................................71
GLOBAL CONFIGURATION ...............................................................................................................72
GLOBAL POLICY.........................................................................................................................72
GLOBAL TEMPLATES .................................................................................................................79
MODEL CONFIGURATION.................................................................................................................81
MODEL TEMPLATES...................................................................................................................81
MODEL UPDATE..........................................................................................................................83
DEVICE CONFIGURATION................................................................................................................84
CREATE NEW DEVICE................................................................................................................84
MANAGE DEVICES .....................................................................................................................85
SAMPLE APPLICATION......................................................................................................................91
EXTENSIONS............................................................................................97
CREATE NEW USER..........................................................................................................................97
CREATE NEW SIP EXTENSION .................................................................................................97
CREATE NEW IAX EXTENSION...............................................................................................102
BATCH ADD EXTENSIONS..............................................................................................................106
BATCH ADD SIP EXTENSIONS ................................................................................................106
EDIT EXTENSION.............................................................................................................................109
EXPORT EXTENSIONS....................................................................................................................110
IMPORT EXTENSIONS..................................................................................................................... 111
EMAIL TO USER............................................................................................................................... 112

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ANALOG TRUNKS..................................................................................115
ANALOG TRUNKS CONFIGURATION.............................................................................................115
PSTN DETECTION...........................................................................................................................118
ANALOG HARDWARE CONFIGURATION.......................................................................................121
DIGITAL TRUNKS...................................................................................123
DIGITAL HARDWARE CONFIGURATION........................................................................................123
DIGITAL TRUNK CONFIGURATION.................................................................................................133
DIRECT OUTWARD DIALING (DOD) VIADIGITALTRUNKS..........................................................134
DIGITAL TRUNK TROUBLESHOOTING ..........................................................................................134
DATA TRUNK..........................................................................................137
VOIP TRUNKS.........................................................................................139
VOIP TRUNK CONFIGURATION......................................................................................................139
DIRECT OUTWARD DIALING (DOD) VIAVOIP TRUNKS...............................................................147
SLA STATION..........................................................................................149
CREATE/EDIT SLA STATION ...........................................................................................................149
SAMPLE CONFIGURATION.............................................................................................................150
CALL ROUTES........................................................................................153
OUTBOUND ROUTES......................................................................................................................153
INBOUND ROUTES..........................................................................................................................156
INBOUND RULE CONFIGURATIONS.......................................................................................156
BLACKLIST CONFIGURATIONS...............................................................................................158
CONFERENCE BRIDGE.........................................................................161
CONFERENCE BRIDGE CONFIGURATIONS..........................................................................161
JOIN A CONFERENCE CALL....................................................................................................163
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................163
DURING THE CONFERENCE...................................................................................................164
RECORD CONFERENCE..........................................................................................................165
IVR...........................................................................................................167
CONFIGURE IVR..............................................................................................................................167
CREATE IVR PROMPT.....................................................................................................................169
RECORD NEW IVR PROMPT...................................................................................................169
UPLOAD IVR PROMPT .............................................................................................................170

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LANGUAGE SETTINGS FOR VOICE PROMPT ....................................171
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................171
VOICEMAIL.............................................................................................175
CONFIGURE VOICEMAIL ................................................................................................................175
ACCESS VOICEMAIL.......................................................................................................................176
VOICEMAIL EMAIL SETTINGS ........................................................................................................177
CONFIGURE VOICEMAIL GROUP..................................................................................................179
RING GROUP..........................................................................................180
CONFIGURE RING GROUP.............................................................................................................180
PAGING AND INTERCOM GROUP ........................................................183
CONFIGURE PAGING/INTERCOM GROUP....................................................................................183
CALL QUEUE..........................................................................................185
CONFIGURE CALL QUEUE .............................................................................................................185
EXTENSION GROUPS............................................................................189
CONFIGURE EXTENSION GROUPS ..............................................................................................189
USE EXTENSION GROUPS.............................................................................................................189
PICKUP GROUPS...................................................................................191
CONFIGURE PICKUP GROUPS......................................................................................................191
MUSIC ON HOLD....................................................................................193
FAX/T.38 ..................................................................................................195
CONFIGURE FAX/T.38 .....................................................................................................................195
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................196
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................198
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............199
FOLLOW ME...........................................................................................201
ONE-KEY DIAL .......................................................................................203
DISA ........................................................................................................205

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BLF AND EVENT LIST............................................................................207
BLF....................................................................................................................................................207
EVENT LIST......................................................................................................................................207
DIAL BY NAME .......................................................................................211
DIAL BY NAME CONFIGURATION...................................................................................................211
ACTIVE CALLS AND MONITOR ............................................................214
ACTIVE CALLS STATUS ..................................................................................................................214
HANG UPACTIVE CALLS................................................................................................................215
CALL MONITOR................................................................................................................................215
CALL FEATURES ...................................................................................217
FEATURE CODES ............................................................................................................................217
CALL RECORDING...........................................................................................................................220
CALL PARK .......................................................................................................................................221
PARK A CALL.............................................................................................................................221
RETRIEVE THE PARKED CALL................................................................................................222
ENABLE SPY....................................................................................................................................222
INTERNAL OPTIONS..............................................................................223
INTERNAL OPTIONS/GENERAL .....................................................................................................223
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................225
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................225
INTERNAL OPTIONS/STUN MONITOR...........................................................................................226
IAX SETTINGS........................................................................................227
IAX SETTINGS/GENERAL................................................................................................................227
IAX SETTINGS/REGISTRATION......................................................................................................227
IAX SETTINGS/STATIC DEFENSE ..................................................................................................228
SIP SETTINGS ........................................................................................231
SIP SETTINGS/GENERAL................................................................................................................231
SIP SETTINGS/MISC........................................................................................................................232
SIP SETTINGS/SESSION TIMER.....................................................................................................232
SIP SETTINGS/TCP and TLS...........................................................................................................233
SIP SETTINGS/NAT..........................................................................................................................234
SIP SETTINGS/TOS..........................................................................................................................235
STATUS AND REPORTING ....................................................................237

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PBX STATUS.....................................................................................................................................237
TRUNKS.....................................................................................................................................237
EXTENSIONS.............................................................................................................................238
QUEUES.....................................................................................................................................240
CONFERENCE ROOMS............................................................................................................241
INTERFACES STATUS ..............................................................................................................241
DIGITAL CHANNELS STATUS...................................................................................................243
PARKING LOT............................................................................................................................244
SYSTEM STATUS.............................................................................................................................245
GENERAL...................................................................................................................................245
NETWORK .................................................................................................................................246
STORAGE USAGE.....................................................................................................................246
RESOURCE USAGE..................................................................................................................247
SYSTEM EVENTS ............................................................................................................................248
ALERT EVENTS LIST................................................................................................................248
ALERT LOG................................................................................................................................250
ALERT CONTACT......................................................................................................................251
CDR...................................................................................................................................................251
DOWNLOADED CDR FILE........................................................................................................253
STATISTICS................................................................................................................................255
RECORDING FILES...................................................................................................................256
CDR API CONFIGURATION FILES...........................................................................................256
UPGRADING AND MAINTENANCE.......................................................263
UPGRADING.....................................................................................................................................263
UPGRADING VIA NETWORK....................................................................................................263
UPGRADING VIA LOCAL UPLOAD...........................................................................................264
NO LOCAL FIRMWARE SERVERS...........................................................................................266
BACKUP............................................................................................................................................266
BACKUP/RESTORE...................................................................................................................267
DATA SYNC................................................................................................................................268
RESTORE CONFIGURATION FROM BACKUP FILE...............................................................268
CLEANER..........................................................................................................................................270
RESETAND REBOOT......................................................................................................................271
SYSLOG............................................................................................................................................271
TROUBLESHOOTING ......................................................................................................................272
ETHERNET CAPTURE..............................................................................................................272
IP PING.......................................................................................................................................272
TRACEROUTE...........................................................................................................................273
PRI/SS7/MFC/R2 SIGNALING TRACE......................................................................................274
ANALOG RECORD TRACE.......................................................................................................274

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E&M IMMEDIATE RECORD TRACE .........................................................................................275
SERVICE CHECK ......................................................................................................................275
EXPERIENCING THE UCM6510 SERIES IP PBX..................................277

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Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications ................................................................................................................19
Table 2: UCM6510 Equipment Packaging..................................................................................................23
Table 3: LCD Menu Options........................................................................................................................28
Table 4: UCM6510 LED INDICATORS.......................................................................................................29
Table 5: UCM6510 Network Settings->Basic Settings................................................................................35
Table 6: UCM6510 Network Settings->802.1X...........................................................................................41
Table 7: UCM6510 Network Settings->Static Routes .................................................................................42
Table 8: UCM6510 Network Settings->Port Forwarding.............................................................................44
Table 9: UCM6510 Firewall->Static Defense->Current Service..................................................................46
Table 10: Typical Firewall Settings..............................................................................................................47
Table 11: Firewall Rule Settings..................................................................................................................47
Table 12: UCM6510 Firewall Dynamic Defense .........................................................................................48
Table 13: Fail2Ban Settings ........................................................................................................................50
Table 14: HTTP Server Settings..................................................................................................................57
Table 15: Email Settings..............................................................................................................................57
Table 16:Auto Time Updating.....................................................................................................................60
Table 17: Create New Office Time..............................................................................................................62
Table 18: Create New Holiday ....................................................................................................................64
Table 19:Auto Provision Settings ...............................................................................................................70
Table 20: Global Policy Parameters: Localization.......................................................................................73
Table 21: Global Policy Parameters: Phone Settings.................................................................................74
Table 22: Global Policy Parameters: Contact List.......................................................................................74
Table 23: Global Policy Parameters: Maintenance.....................................................................................76
Table 24: Global Policy Parameters: Network Settings ..............................................................................78
Table 25: Global Policy Parameters: Customization...................................................................................78
Table 26: Create New Template..................................................................................................................80
Table 27: Create New Model Template.......................................................................................................81
Table 28: SIP Extension Configuration Parameters....................................................................................97
Table 29: IAX Extension Configuration Parameters..................................................................................102
Table 30: Batch Add SIP Extension Parameters.......................................................................................107
Table 31:Analog Trunk Configuration Parameters ...................................................................................115
Table 32: PSTN Detection for Analog Trunk .............................................................................................120
Table 33:Analog Hardware Configuration Parameters.............................................................................122
Table 34: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE....................................124
Table 35: Digital Hardware Configuration Parameters: E1 - SS7.............................................................126
Table 36: Digital Hardware Configuration Parameters: E1 - MFC/R2.......................................................127
Table 37: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE................................129
Table 38: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................131