Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

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UCM6510 IP PBX User Manual
Index
CHANGE LOG...........................................................................................15
FIRMWARE VERSION 1.0.1.12..........................................................................................................15
FIRMWARE VERSION 1.0.0.25..........................................................................................................16
WELCOME ................................................................................................17
PRODUCT OVERVIEW.............................................................................19
FEATURE HIGHTLIGHTS...................................................................................................................19
TECHNICAL SPECIFICATIONS .........................................................................................................19
INSTALLATION .........................................................................................23
EQUIPMENT PACKAGING.................................................................................................................23
CONNECT YOUR UCM6510 ..............................................................................................................23
CONNECT THE UCM6510...........................................................................................................23
SAFETY COMPLIANCES ...................................................................................................................25
WARRANTY........................................................................................................................................25
GETTING STARTED .................................................................................27
USE THE LCD MENU.........................................................................................................................27
USE THE LED INDICATORS..............................................................................................................29
USE THE WEB GUI ............................................................................................................................30
ACCESS WEB GUI ......................................................................................................................30
WEB GUI CONFIGURATIONS.....................................................................................................31
WEB GUI LANGUAGES...............................................................................................................31
SAVE AND APPLY CHANGES.....................................................................................................32
MAKE YOUR FIRST CALL..................................................................................................................33
SYSTEM SETTINGS .................................................................................35
NETWORK SETTINGS.......................................................................................................................35
BASIC SETTINGS........................................................................................................................35
802.1X ..........................................................................................................................................40
STATIC ROUTES .........................................................................................................................41
PORT FORWORDING .................................................................................................................44
FIREWALL...........................................................................................................................................46
STATIC DEFENSE .......................................................................................................................46
DYNAMIC DEFENSE...................................................................................................................48

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FAIL2BAN.....................................................................................................................................50
CHANGE PASSWORD .......................................................................................................................50
LDAP SERVER....................................................................................................................................51
LDAP SERVER CONFIGURATIONS...........................................................................................52
LDAP PHONEBOOK....................................................................................................................53
LDAP CLIENT CONFIGURATIONS.............................................................................................54
HTTP SERVER....................................................................................................................................56
EMAIL SETTINGS...............................................................................................................................57
TIME SETTINGS.................................................................................................................................59
AUTO TIME UPDATING...............................................................................................................59
SET TIME MANUALLY.................................................................................................................61
OFFICE TIME...............................................................................................................................61
HOLIDAY ......................................................................................................................................63
NTP SERVER......................................................................................................................................65
PROVISIONING.........................................................................................67
OVERVIEW .........................................................................................................................................67
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................67
AUTO PROVISIONING SETTINGS....................................................................................................68
DISCOVERY........................................................................................................................................71
GLOBAL CONFIGURATION ...............................................................................................................72
GLOBAL POLICY.........................................................................................................................72
GLOBAL TEMPLATES .................................................................................................................79
MODEL CONFIGURATION.................................................................................................................81
MODEL TEMPLATES...................................................................................................................81
MODEL UPDATE..........................................................................................................................83
DEVICE CONFIGURATION................................................................................................................84
CREATE NEW DEVICE................................................................................................................84
MANAGE DEVICES .....................................................................................................................85
SAMPLE APPLICATION......................................................................................................................91
EXTENSIONS............................................................................................97
CREATE NEW USER..........................................................................................................................97
CREATE NEW SIP EXTENSION .................................................................................................97
CREATE NEW IAX EXTENSION...............................................................................................102
BATCH ADD EXTENSIONS..............................................................................................................106
BATCH ADD SIP EXTENSIONS ................................................................................................106
EDIT EXTENSION.............................................................................................................................109
EXPORT EXTENSIONS....................................................................................................................110
IMPORT EXTENSIONS..................................................................................................................... 111
EMAIL TO USER............................................................................................................................... 112

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ANALOG TRUNKS..................................................................................115
ANALOG TRUNKS CONFIGURATION.............................................................................................115
PSTN DETECTION...........................................................................................................................118
ANALOG HARDWARE CONFIGURATION.......................................................................................121
DIGITAL TRUNKS...................................................................................123
DIGITAL HARDWARE CONFIGURATION........................................................................................123
DIGITAL TRUNK CONFIGURATION.................................................................................................133
DIRECT OUTWARD DIALING (DOD) VIADIGITALTRUNKS..........................................................134
DIGITAL TRUNK TROUBLESHOOTING ..........................................................................................134
DATA TRUNK..........................................................................................137
VOIP TRUNKS.........................................................................................139
VOIP TRUNK CONFIGURATION......................................................................................................139
DIRECT OUTWARD DIALING (DOD) VIAVOIP TRUNKS...............................................................147
SLA STATION..........................................................................................149
CREATE/EDIT SLA STATION ...........................................................................................................149
SAMPLE CONFIGURATION.............................................................................................................150
CALL ROUTES........................................................................................153
OUTBOUND ROUTES......................................................................................................................153
INBOUND ROUTES..........................................................................................................................156
INBOUND RULE CONFIGURATIONS.......................................................................................156
BLACKLIST CONFIGURATIONS...............................................................................................158
CONFERENCE BRIDGE.........................................................................161
CONFERENCE BRIDGE CONFIGURATIONS..........................................................................161
JOIN A CONFERENCE CALL....................................................................................................163
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................163
DURING THE CONFERENCE...................................................................................................164
RECORD CONFERENCE..........................................................................................................165
IVR...........................................................................................................167
CONFIGURE IVR..............................................................................................................................167
CREATE IVR PROMPT.....................................................................................................................169
RECORD NEW IVR PROMPT...................................................................................................169
UPLOAD IVR PROMPT .............................................................................................................170

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LANGUAGE SETTINGS FOR VOICE PROMPT ....................................171
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................171
VOICEMAIL.............................................................................................175
CONFIGURE VOICEMAIL ................................................................................................................175
ACCESS VOICEMAIL.......................................................................................................................176
VOICEMAIL EMAIL SETTINGS ........................................................................................................177
CONFIGURE VOICEMAIL GROUP..................................................................................................179
RING GROUP..........................................................................................180
CONFIGURE RING GROUP.............................................................................................................180
PAGING AND INTERCOM GROUP ........................................................183
CONFIGURE PAGING/INTERCOM GROUP....................................................................................183
CALL QUEUE..........................................................................................185
CONFIGURE CALL QUEUE .............................................................................................................185
EXTENSION GROUPS............................................................................189
CONFIGURE EXTENSION GROUPS ..............................................................................................189
USE EXTENSION GROUPS.............................................................................................................189
PICKUP GROUPS...................................................................................191
CONFIGURE PICKUP GROUPS......................................................................................................191
MUSIC ON HOLD....................................................................................193
FAX/T.38 ..................................................................................................195
CONFIGURE FAX/T.38 .....................................................................................................................195
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................196
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................198
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............199
FOLLOW ME...........................................................................................201
ONE-KEY DIAL .......................................................................................203
DISA ........................................................................................................205

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BLF AND EVENT LIST............................................................................207
BLF....................................................................................................................................................207
EVENT LIST......................................................................................................................................207
DIAL BY NAME .......................................................................................211
DIAL BY NAME CONFIGURATION...................................................................................................211
ACTIVE CALLS AND MONITOR ............................................................214
ACTIVE CALLS STATUS ..................................................................................................................214
HANG UPACTIVE CALLS................................................................................................................215
CALL MONITOR................................................................................................................................215
CALL FEATURES ...................................................................................217
FEATURE CODES ............................................................................................................................217
CALL RECORDING...........................................................................................................................220
CALL PARK .......................................................................................................................................221
PARK A CALL.............................................................................................................................221
RETRIEVE THE PARKED CALL................................................................................................222
ENABLE SPY....................................................................................................................................222
INTERNAL OPTIONS..............................................................................223
INTERNAL OPTIONS/GENERAL .....................................................................................................223
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................225
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................225
INTERNAL OPTIONS/STUN MONITOR...........................................................................................226
IAX SETTINGS........................................................................................227
IAX SETTINGS/GENERAL................................................................................................................227
IAX SETTINGS/REGISTRATION......................................................................................................227
IAX SETTINGS/STATIC DEFENSE ..................................................................................................228
SIP SETTINGS ........................................................................................231
SIP SETTINGS/GENERAL................................................................................................................231
SIP SETTINGS/MISC........................................................................................................................232
SIP SETTINGS/SESSION TIMER.....................................................................................................232
SIP SETTINGS/TCP and TLS...........................................................................................................233
SIP SETTINGS/NAT..........................................................................................................................234
SIP SETTINGS/TOS..........................................................................................................................235
STATUS AND REPORTING ....................................................................237

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PBX STATUS.....................................................................................................................................237
TRUNKS.....................................................................................................................................237
EXTENSIONS.............................................................................................................................238
QUEUES.....................................................................................................................................240
CONFERENCE ROOMS............................................................................................................241
INTERFACES STATUS ..............................................................................................................241
DIGITAL CHANNELS STATUS...................................................................................................243
PARKING LOT............................................................................................................................244
SYSTEM STATUS.............................................................................................................................245
GENERAL...................................................................................................................................245
NETWORK .................................................................................................................................246
STORAGE USAGE.....................................................................................................................246
RESOURCE USAGE..................................................................................................................247
SYSTEM EVENTS ............................................................................................................................248
ALERT EVENTS LIST................................................................................................................248
ALERT LOG................................................................................................................................250
ALERT CONTACT......................................................................................................................251
CDR...................................................................................................................................................251
DOWNLOADED CDR FILE........................................................................................................253
STATISTICS................................................................................................................................255
RECORDING FILES...................................................................................................................256
CDR API CONFIGURATION FILES...........................................................................................256
UPGRADING AND MAINTENANCE.......................................................263
UPGRADING.....................................................................................................................................263
UPGRADING VIA NETWORK....................................................................................................263
UPGRADING VIA LOCAL UPLOAD...........................................................................................264
NO LOCAL FIRMWARE SERVERS...........................................................................................266
BACKUP............................................................................................................................................266
BACKUP/RESTORE...................................................................................................................267
DATA SYNC................................................................................................................................268
RESTORE CONFIGURATION FROM BACKUP FILE...............................................................268
CLEANER..........................................................................................................................................270
RESETAND REBOOT......................................................................................................................271
SYSLOG............................................................................................................................................271
TROUBLESHOOTING ......................................................................................................................272
ETHERNET CAPTURE..............................................................................................................272
IP PING.......................................................................................................................................272
TRACEROUTE...........................................................................................................................273
PRI/SS7/MFC/R2 SIGNALING TRACE......................................................................................274
ANALOG RECORD TRACE.......................................................................................................274

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E&M IMMEDIATE RECORD TRACE .........................................................................................275
SERVICE CHECK ......................................................................................................................275
EXPERIENCING THE UCM6510 SERIES IP PBX..................................277

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Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications ................................................................................................................19
Table 2: UCM6510 Equipment Packaging..................................................................................................23
Table 3: LCD Menu Options........................................................................................................................28
Table 4: UCM6510 LED INDICATORS.......................................................................................................29
Table 5: UCM6510 Network Settings->Basic Settings................................................................................35
Table 6: UCM6510 Network Settings->802.1X...........................................................................................41
Table 7: UCM6510 Network Settings->Static Routes .................................................................................42
Table 8: UCM6510 Network Settings->Port Forwarding.............................................................................44
Table 9: UCM6510 Firewall->Static Defense->Current Service..................................................................46
Table 10: Typical Firewall Settings..............................................................................................................47
Table 11: Firewall Rule Settings..................................................................................................................47
Table 12: UCM6510 Firewall Dynamic Defense .........................................................................................48
Table 13: Fail2Ban Settings ........................................................................................................................50
Table 14: HTTP Server Settings..................................................................................................................57
Table 15: Email Settings..............................................................................................................................57
Table 16:Auto Time Updating.....................................................................................................................60
Table 17: Create New Office Time..............................................................................................................62
Table 18: Create New Holiday ....................................................................................................................64
Table 19:Auto Provision Settings ...............................................................................................................70
Table 20: Global Policy Parameters: Localization.......................................................................................73
Table 21: Global Policy Parameters: Phone Settings.................................................................................74
Table 22: Global Policy Parameters: Contact List.......................................................................................74
Table 23: Global Policy Parameters: Maintenance.....................................................................................76
Table 24: Global Policy Parameters: Network Settings ..............................................................................78
Table 25: Global Policy Parameters: Customization...................................................................................78
Table 26: Create New Template..................................................................................................................80
Table 27: Create New Model Template.......................................................................................................81
Table 28: SIP Extension Configuration Parameters....................................................................................97
Table 29: IAX Extension Configuration Parameters..................................................................................102
Table 30: Batch Add SIP Extension Parameters.......................................................................................107
Table 31:Analog Trunk Configuration Parameters ...................................................................................115
Table 32: PSTN Detection for Analog Trunk .............................................................................................120
Table 33:Analog Hardware Configuration Parameters.............................................................................122
Table 34: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE....................................124
Table 35: Digital Hardware Configuration Parameters: E1 - SS7.............................................................126
Table 36: Digital Hardware Configuration Parameters: E1 - MFC/R2.......................................................127
Table 37: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE................................129
Table 38: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................131

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Table 39: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink...........................132
Table 40: Digital Trunk Configuration Parameters....................................................................................133
Table 41: Data Trunk Configuration Parameters.......................................................................................138
Table 42: SIP Trunk Configuration Parameters.........................................................................................139
Table 43: IAX Trunk Configuration Parameters.........................................................................................144
Table 44: SLAStation Configuration Parameters......................................................................................149
Table 45: Outbound Route Configuration Parameters..............................................................................153
Table 46: Inbound Rule Configuration Parameters...................................................................................156
Table 47: Conference Bridge Configuration Parameters ..........................................................................161
Table 48: Conference Caller IVR Menu ....................................................................................................164
Table 49: IVR Configuration Parameters ..................................................................................................167
Table 50: Voicemail Settings.....................................................................................................................175
Table 51: Voicemail IVR Menu..................................................................................................................176
Table 52: Voicemail Email Settings...........................................................................................................178
Table 53: Voicemail Group Settings..........................................................................................................179
Table 54: Ring Group Parameters ............................................................................................................180
Table 55: Paging/Intercom Group Configuration Parameters...................................................................183
Table 56: Call Queue Configuration Parameters......................................................................................185
Table 57: FAX/T.38 Settings......................................................................................................................195
Table 58: Follow Me Settings....................................................................................................................202
Table 59: Follow Me Options.....................................................................................................................202
Table 60: DISA Settings ............................................................................................................................205
Table 61: Event List Settings.....................................................................................................................208
Table 62: UCM6510 Feature Codes .........................................................................................................217
Table 63: Internal Options/General...........................................................................................................223
Table 64: Internal Options/Jitter Buffer......................................................................................................225
Table 65: Internal Options/RTP Settings...................................................................................................225
Table 66: Internal Options/STUN Monitor.................................................................................................226
Table 67: IAX Settings/General.................................................................................................................227
Table 68: IAX Settings/Registration ..........................................................................................................227
Table 69: IAX Settings/Static Defense ......................................................................................................228
Table 70: SIP Settings/General.................................................................................................................231
Table 71: SIP Settings/Misc ......................................................................................................................232
Table 72: SIP Settings/Session Timer.......................................................................................................232
Table 73: SIP Settings/TCP and TLS........................................................................................................233
Table 74: SIP Settings/NAT.......................................................................................................................234
Table 75: SIP Settings/ToS........................................................................................................................235
Table 76: Trunk Status...............................................................................................................................238
Table 77: Extension Status........................................................................................................................239
Table 78: Agent Status ..............................................................................................................................240
Table 79: Interface Status Indicators.........................................................................................................241

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Table 80: Digital Channel Status Indicators ..............................................................................................244
Table 81: Parking Lot Status.....................................................................................................................245
Table 82: System Status->General ...........................................................................................................246
Table 83: System Status->Network...........................................................................................................246
Table 84: CDR Filter Criteria.....................................................................................................................252
Table 85: CDR Statistics Filter Criteria......................................................................................................255
Table 86: CDRAPI Configuration Files.....................................................................................................256
Table 87: CDRAPI URI Parameters.........................................................................................................257
Table 88: Network Upgrade Configuration................................................................................................264
Table 89: Data Sync Configuration ...........................................................................................................268
Table 90: Cleaner Configuration ...............................................................................................................270

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Table of Figures
UCM6510 IP PBX User Manual
Figure 1: UCM6510 Front View...................................................................................................................23
Figure 2: UCM6510 Back View...................................................................................................................23
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out.............................................................................24
Figure 4: UCM6510 web GUI Login Page ..................................................................................................30
Figure 5: UCM6510 web GUI Language.....................................................................................................32
Figure 6: UCM6510 web GUI: Apply Changes ...........................................................................................32
Figure 7: UCM6510 Network Interface Method: Route...............................................................................38
Figure 8: UCM6510 Network Interface Method: Switch..............................................................................39
Figure 9: UCM6510 Network Interface Method: Dual.................................................................................40
Figure 10: UCM6510 Using 802.1X as Client.............................................................................................40
Figure 11: UCM6510 Using 802.1X EAP-MD5...........................................................................................41
Figure 12: UCM6510 Static Route Sample.................................................................................................43
Figure 13: UCM6510 Static Route Configuration........................................................................................43
Figure 14: UCM6510 Port Forwarding Configuration .................................................................................45
Figure 15: GXP2160 WebAccess Using UCM6510 Port Forwarding........................................................45
Figure 16: Create New Firewall Rule..........................................................................................................47
Figure 17: Configure Dynamic Defense......................................................................................................49
Figure 18: LDAP Server Configurations......................................................................................................52
Figure 19: Default LDAP Phonebook DN....................................................................................................52
Figure 20: Default LDAP Phonebook Attributes..........................................................................................53
Figure 21: Add LDAP Phonebook...............................................................................................................53
Figure 22: Edit LDAP Phonebook...............................................................................................................54
Figure 23: GXP2200 LDAP Phonebook Configuration...............................................................................56
Figure 24: UCM6510 Email Settings...........................................................................................................58
Figure 25: UCM6510 Email Settings: Send Test Email...............................................................................59
Figure 26: Set Time Manually .....................................................................................................................61
Figure 27: Create New Office Time.............................................................................................................62
Figure 28: Settings->Time Settings->Office Time.......................................................................................63
Figure 29: Create New Holiday...................................................................................................................64
Figure 30: Settings->Time Settings->Holiday.............................................................................................65
Figure 31: Zero Config Configuration Architecture for End Point Device ...................................................68
Figure 32: UCM6510 Zero Config...............................................................................................................69
Figure 33: Auto Provision Settings..............................................................................................................70
Figure 34: Auto Discover.............................................................................................................................72
Figure 35: Discovered Devices...................................................................................................................72
Figure 36: Global Policy Categories ...........................................................................................................73
Figure 37: Edit Global Template..................................................................................................................80
Figure 38: Edit Model Template ..................................................................................................................82

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Figure 39: Template Management ..............................................................................................................83
Figure 40: Create New Device....................................................................................................................84
Figure 41: Manage Devices........................................................................................................................85
Figure 42: Edit Device.................................................................................................................................85
Figure 43: Edit Customize Device Settings.................................................................................................87
Figure 44: Add P Value in Customize Device Settings ...............................................................................88
Figure 45: Modify Selected Devices--Same Model.....................................................................................89
Figure 46: Modify Selected Devices—Different Models .............................................................................90
Figure 47: Device List in Zero Config..........................................................................................................91
Figure 48: Zero Config Sample - Global Policy...........................................................................................92
Figure 49: Zero Config Sample - Device Preview 1....................................................................................93
Figure 50: Zero Config Sample - Device Preview 2....................................................................................94
Figure 51: Zero Config Sample - Device Preview 3....................................................................................95
Figure 52: Export Extensions....................................................................................................................110
Figure 53: Export Extensions.................................................................................................................... 111
Figure 54: Email To User: Prompt Information..........................................................................................112
Figure 55: Email To User: Account Registration Information and QR Code.............................................112
Figure 56: Email To User: LDAP Client Information and QR Code...........................................................113
Figure 57: UCM6510 FXO Tone Settings .................................................................................................118
Figure 58: UCM6510 PSTN Detection...................................................................................................... 118
Figure 59: UCM6510 PSTN Detection:Auto Detect.................................................................................119
Figure 60: UCM6510 PSTN Detection: Semi-Auto Detect ....................................................................... 119
Figure 61: FXS Ports Signaling Preference..............................................................................................121
Figure 62: FXO Ports ACIM Settings ........................................................................................................121
Figure 63: Digital Hardware Configuration................................................................................................123
Figure 64: Troubleshooting Digital Trunks ................................................................................................135
Figure 65: Data Trunk Web Page..............................................................................................................137
Figure 66: Data Trunk Configuration.........................................................................................................137
Figure 67: DOD extension selection.........................................................................................................148
Figure 68: Edit DOD..................................................................................................................................148
Figure 69: SLA Station ..............................................................................................................................149
Figure 70: Enable SLA Mode for Analog Trunk.........................................................................................150
Figure 71: Analog Trunk with SLAMode Enabled ....................................................................................150
Figure 72: SLA Example - SLA Station .....................................................................................................151
Figure 73: SLA Example - MPK Configuration..........................................................................................151
Figure 74: Blacklist Configuration Parameters..........................................................................................159
Figure 75: Conference Invitation From web GUI ......................................................................................163
Figure 76: Conference Recording.............................................................................................................166
Figure 77: Click On Prompt To Create IVR Prompt..................................................................................169
Figure 78: Record New IVR Prompt .........................................................................................................169
Figure 79: Upload IVR Prompt..................................................................................................................170

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Figure 80: Language Settings for Voice Prompt.......................................................................................172
Figure 81: Voice Prompt Package List......................................................................................................172
Figure 82: New Voice Prompt LanguageAdded.......................................................................................173
Figure 83: Voicemail Email Settings .........................................................................................................178
Figure 84: Voicemail Group.......................................................................................................................179
Figure 85: Ring Group...............................................................................................................................180
Figure 86: Ring Group Configuration........................................................................................................181
Figure 87: Paging/Intercom Group............................................................................................................183
Figure 88: Page/Intercom Group Settings ................................................................................................184
Figure 89: Call Queue...............................................................................................................................185
Figure 90: Agent Login Settings................................................................................................................188
Figure 91: Edit Extension Group...............................................................................................................189
Figure 92: Select Extension Group in Outbound Route............................................................................190
Figure 93: Edit Pickup Group....................................................................................................................191
Figure 94: Music On Hold Default Class...................................................................................................193
Figure 95: Configure Analog Trunk without Fax Detection .......................................................................196
Figure 96: Configure Extension For Fax Machine ....................................................................................197
Figure 97: Configure Inbound Rule for Fax...............................................................................................197
Figure 98: Create Fax Extension..............................................................................................................198
Figure 99: Inbound Route to Fax Extension .............................................................................................198
Figure 100: Create Follow Me...................................................................................................................201
Figure 101: Edit Follow Me .......................................................................................................................201
Figure 102: Configure One-Key Dial.........................................................................................................203
Figure 103: One-Key Dial Destinations.....................................................................................................204
Figure 104: Create New DISA ..................................................................................................................205
Figure 105: Create New Event List...........................................................................................................208
Figure 106: Create Dial By Name Group..................................................................................................211
Figure 107: Dial By Name Group In IVR Key Pressing Events ................................................................212
Figure 108: Dial By Name Group In Inbound Route.................................................................................212
Figure 109: Configure Extension First Name And Last Name..................................................................213
Figure 110: Status->PBX Status->Active Calls - Ringing..........................................................................214
Figure 111: Status->PBX Status->Active Calls –Call Established............................................................214
Figure 112: Configure to Monitor an Active Call........................................................................................215
Figure 113: Download Recording File from CDR Page ............................................................................221
Figure 114: Status->PBX Status................................................................................................................237
Figure 115: Trunk Status...........................................................................................................................237
Figure 116: Extension Status ....................................................................................................................239
Figure 117: Queue Status .........................................................................................................................240
Figure 118: Conference Room Status.......................................................................................................241
Figure 119: Digital Channels Status..........................................................................................................244
Figure 120: Parking Lot Status..................................................................................................................245

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Figure 121: System Status->Storage Usage.............................................................................................247
Figure 122: System Status->Resource Usage..........................................................................................248
Figure 123: System Events->Alert Events Lists: Disk Usage...................................................................248
Figure 124: System Events->Alert Events Lists: Modify Admin Password...............................................249
Figure 125: System Events->Alert Events Lists: Memory Usage.............................................................249
Figure 126: System Events->Alert Events Lists: System Reboot.............................................................249
Figure 127: System Events->Alert Events Lists: System Update.............................................................250
Figure 128: System Events->Alert Events Lists: System Crash...............................................................250
Figure 129: System Events->Alert Log.....................................................................................................251
Figure 130: CDR Filter..............................................................................................................................251
Figure 131: Call Report.............................................................................................................................252
Figure 132: Call Report Entry with Audio Recording File..........................................................................253
Figure 133: Downloaded CDR File Sample - Call To Shows "s" ..............................................................253
Figure 134: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................254
Figure 135: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................254
Figure 136: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................254
Figure 137: CDR Statistics........................................................................................................................255
Figure 138: Network Upgrade...................................................................................................................263
Figure 139: Local Upgrade........................................................................................................................264
Figure 140: Upgrading Firmware Files......................................................................................................265
Figure 141: Reboot UCM6510..................................................................................................................265
Figure 142: Create New Backup...............................................................................................................267
Figure 143: Backup / Restore...................................................................................................................267
Figure 144: Data Sync ..............................................................................................................................268
Figure 145: Restore UCM6510 from Backup File.....................................................................................269
Figure 146: Cleaner ..................................................................................................................................270
Figure 147: Reset and Reboot..................................................................................................................271
Figure 148: Ethernet Capture ...................................................................................................................272
Figure 149: PING......................................................................................................................................273
Figure 150: Traceroute..............................................................................................................................273
Figure 151: Troubleshooting Analog Trunks .............................................................................................274
Figure 152: E&M Immediate Record Trace...............................................................................................275
Figure 153: Service Check........................................................................................................................275

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CHANGE LOG
This section documents significant changes from previous versions of the UCM6510 user manual. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.1.12
Added Active Calls feature to monitor call status and barge in active calls [ACTIVE CALLSAND
MONITOR]
Added support to disable the trunk for VoIP trunk and analog trunk [Table 42: SIP Trunk Configuration
Parameters] [Table 43: IAX Trunk Configuration Parameters] [Table 31: Analog Trunk Configuration
Parameters]
Added RBS support on T1 [DIGITAL TRUNKS]
Added Frame Relay support on Data Trunk [DATA TRUNK]
Added 'Assign CIC to D-channel' option on SS7 settings page [Table 35: Digital Hardware
Configuration Parameters: E1 - SS7]
Added 'First CIC' option in SS7 configuration [Table 35: Digital Hardware Configuration Parameters:
E1 - SS7]
Added 'D-Chan' selection for PRI and SS7 in editing digital ports [Table 34: Digital Hardware
Configuration Parameters: E1 - PRI_NET/PRI_CPE] [Table 35: Digital Hardware Configuration
Parameters: E1 - SS7]
Added support for Ring simultaneously feature for extensions [Table 28: SIP Extension Configuration
Parameters]
Added support for Music On Hold selection per extension [Table 28: SIP Extension Configuration
Parameters]
Added support to disable this extension per extension [Table 28: SIP Extension Configuration
Parameters]
Added ability to set personal password for making outbound calls per extension [Table 28: SIP
Extension Configuration Parameters]
Added 'TEL URI' configuration for SIP extension/VoIP trunk [Table 28: SIP Extension Configuration
Parameters] [Table 42: SIP Trunk Configuration Parameters]
Added E&M Immediate and E&M Wink signaling for T1 [DIGITAL TRUNKS]
Renamed the 'network backup' settings items to 'data sync' [DATA SYNC]
Added “Download Search Result” in CDR [CDR]
Added office time and holiday setting support [OFFICE TIME] [HOLIDAY]
Added time condition for call forward [EXTENSIONS]
Added support to monitor FXO trunk using SLA[SLA STATION]

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Added One-Key Dial function [ONE-KEY DIAL]
Added Follow Me support [FOLLOW ME]
Supported external number as the key pressing event of an IVR [Table 49: IVR Configuration
Parameters]
Improved APIs for Zero Config templates and settings [PROVISIONING]
Supported GXP16XX, Surveillance and GS_wave models in Zero Config [PROVISIONING]
Added advanced settings for devices discovered in Zero Config [DEVICE CONFIGURATION]
Added ability to delete multiple recording files at one time [RECORDING FILES]
Added call queue destination if no answer/timeout [Table 56: Call Queue Configuration Parameters]
Added call queue Music on Hold customization [Table 56: Call Queue Configuration Parameters]
Added restrictedAMI access [ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)]
Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network
unless you have taken steps to protect the device from unauthorized access. It is crucial to understand
that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very
sensitive and private for your UCM6510 system. Please be cautious when enablingAMI access on the
UCM6510 and restrict the permission granted to the AMI user. By using AMI on UCM6510 you agree
you understand and acknowledge the risks associated with this.
Added ability to choose the type(s) of files to be cleaned in cleaner [CLEANER]
Added DTMF configuration per SIP trunk [Table 42: SIP Trunk Configuration Parameters]
Added ability to upload and play ring group announcement [Table 54: Ring Group Parameters]
Added ability to upload and play paging call announcement [PAGING AND INTERCOM GROUP]
Added Alert-info configuration for distinctive ringing on inbound route [Table 46: Inbound Rule
Configuration Parameters]
Added ability to prepend digits/trunk name to inbound calls’ caller ID [Table 46: Inbound Rule
Configuration Parameters]
Modified Static Routes Interface display when network method is changed [STATIC ROUTES]
FIRMWARE VERSION 1.0.0.25
This is the initial version.

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WELCOME
Thank you for purchasing Grandstream UCM6510 IP PBX appliance. The UCM6510 is an innovative IP
PBX appliance for E1/T1/J1 networks that brings enterprise-grade unified communications and security
protection to enterprises, small-to-medium businesses (SMBs), retail environments and residential settings
in an easy-to-manage fashion. Powered by an advanced hardware platform and revolutionary software
functionalities, the UCM6510 offers a breakthrough turnkey solution for converged voice, video, data, fax,
security surveillance, and mobility applications out of the box without any extra license fees or recurring
costs.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adapter with the UCM6510 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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