GRASS VALLEY T2 Elite User manual

www.grassvalley.com
T2 Elite/Pro/Express
INTELLIGENT DIGITAL DISK RECORDER
Maintenance Manual
F3951305083
May 2013

2T2 Maintenance Manual May 8, 2013
Copyright Copyright 2012 – 2013 Grass Valley K.K. All rights reserved. Portions of software © 2000 – 2013,
Microsoft Corporation. All rights reserved. This document may not be copied in whole or in part, or
otherwise reproduced except as specifically permitted under U.S. copyright law, without the prior
written consent of Grass Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900. This
product may be covered by one or more U.S. and foreign patents.
Grass Valley is a trademark of GVBB Holdings S.a.r.l.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Grass Valley, Inc. Grass Valley, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900 U.S.A.
Trademarks and
Logos
Grass Valley is a trademark of GVBB Holdings S.a.r.l. Grass Valley USA, LLC products are covered
by U.S. and foreign patents, issued and pending. Additional information regarding Grass Valley
USA, LLC trademarks and other proprietary rights may be found at www.grassvalley.com.
Other trademarks and logos used in this document are either registered
trademarks or trademarks of the manufacturers or vendors of the associated
products, such as Microsoft®Windows®operating system, Windows Media®
player, Internet Explorer®internet browser, and SQL Server™. QuickTime and
the QuickTime logo are trademarks or registered trademarks of Apple, Inc., used
under license therefrom. Intel, Core i7 are the trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States of America and other
countries.
Grass Valley Web Site This public Web site contains all the latest manuals and documentation, and additional support
information. Use the following URL.
http://www.grassvalley.com.
Manual Explanation • If there are any variations between the explanation in this manual and the actual application
method, priority is given to the actual application method.
• This manual is a common manual for T2 Elite, T2 Pro and T2 Express. Screenshots and
illustrations in this manual may vary from those of the actual product.
• The screenshots used as examples in this manual are those of the development stage, so
they may vary from those in the final product.
• This manual is written for users who have a basic knowledge of how to use a computer.
• If there are no special instructions, perform the same operation as a normal computer
operation.
• The contents of this product may modify without prior notice.
T2 Maintenance Manual
Ver 2.0
Copyright © 2012 - 2013 Grass Valley K.K.
All rights reserved.

May 8, 2013 T2 Maintenance Manual 3
Contents
Safety Summaries.............................................................................................. 5
Finding Information........................................................................................... 9
How this manual is organized ................................................................................. 9
Grass Valley Product Support ................................................................................. 10
Web Technical Support ...................................................................................... 10
Phone Support.................................................................................................... 10
Authorized Support Representative.................................................................... 10
Chapter 1 Product Description
Overview Description .............................................................................................. 14
Status indicators...................................................................................................... 15
Power LED ......................................................................................................... 15
LAN port indicator codes .................................................................................... 15
Chapter 2 Maintenance Procedures
Cleaning the touch screen LCD .............................................................................. 18
Starting and exiting the maintenance mode ............................................................ 18
Starting the maintenance mode.......................................................................... 19
Exiting the maintenance mode ........................................................................... 20
Using the Maintenance Tools.................................................................................. 22
Launching the Maintenance Tools...................................................................... 22
Closing the Maintenance Tools .......................................................................... 22
Media drive maintenance ................................................................................... 23
Data maintenance .............................................................................................. 26
System related maintenance .............................................................................. 32
Using the Windows desktop .................................................................................... 36
Restoring to the factory default condition ................................................................ 37
Chapter 3 Troubleshooting Problems
Step 1: Check configurations .................................................................................. 46
Step 2: Check connections and external equipment ............................................... 46
Shutdown/restart problems ..................................................................................... 46
Checking external equipment.................................................................................. 47
PC monitor problems.......................................................................................... 47
Keyboard problems ............................................................................................ 47
Mouse problems ................................................................................................. 48
Motherboard/BIOS startup ...................................................................................... 48
Windows startup...................................................................................................... 50
T2 system startup.................................................................................................... 50
I/O board unit problems........................................................................................... 50
Front panel problems .............................................................................................. 51
Touch screen LCD and control buttons problems .............................................. 51
2.5 inch removable SSD bay problems ................................................................... 51
Video problems ....................................................................................................... 52
Audio problems ....................................................................................................... 52
Timecode problems................................................................................................. 53
Operational problems .............................................................................................. 53
System problems..................................................................................................... 54
Storage problems .................................................................................................... 54
Media File System problems .............................................................................. 54
Media disk problems........................................................................................... 54
Checking the storage system ............................................................................. 56
Index ...................................................................................................................... 57

4T2 Maintenance Manual May 8, 2013
Contents

May 8, 2013 T2 Maintenance Manual 5
Safety Summaries
General Safety Summary
Review the following safety precautions to avoid injury and prevent damage to this
product or any products connected to it.
While using this product, you may need to access other parts of the system. Read the
General Safety Summary in other system manuals for warnings and cautions related to
operating the system.
Injury Precautions
Use Proper Power Cord
To avoid fire hazard, use only the power cord specified for this product.
Ground the Product
This product is grounded through the grounding conductor of the power cord. To avoid
electric shock, the grounding conductor must be connected to earth ground. Before
making connections to the input or output terminals of the product, ensure that the product
is properly grounded.
Do Not Operate Without Covers
To avoid electric shock or fire hazard, do not operate this product with covers or panels
removed.
Do Not Operate in Wet/Damp Conditions
To avoid electric shock, do not operate this product in wet or damp conditions.
Do Not Operate in an Explosive Atmosphere
To avoid injury or fire hazard, do not operate this product in an explosive atmosphere.
Avoid Exposed Circuitry
To avoid injury, remove jewelry such as rings, watches, and other metallic objects. Do
not touch exposed connections and components when power is present.
Product Damage Precautions
Use Proper Power Source
Do not operate this product from a power source that applies more than the voltage
specified.
Provide Proper Ventilation
To prevent product overheating, provide proper ventilation.
Do Not Operate With Suspected Failures
If you suspect there is damage to this product, have it inspected by qualified service
personnel.

6T2 Maintenance Manual May 8, 2013
Safety Summaries
Battery Replacement
To avoid damage, a battery must be replaced once every five years. Please contact Grass
Valley Product Support to replace the battery.
Safety Terms and Symbols
Terms in This Manual
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can result in
personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that may result in
damage to equipment or other property, or which may cause equipment crucial to
your business environment to become temporarily non-operational.
Terms on the Product
These terms may appear on the product:
DANGER indicates a personal injury hazard immediately accessible as one reads the
marking.
WARNING indicates a personal injury hazard not immediately accessible as you read the
marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
!
!
!

May 8, 2013 T2 Maintenance Manual 7
Service Safety Summary
WARNING: The service instructions in this manual are intended for use by
qualified service personnel only. To avoid personal injury, do not perform any
servicing unless you are qualified to do so. Refer to all safety summaries before
performing service.
Do Not Service Alone
Do not perform internal service or adjustment of this product unless another person
capable of rendering first aid and resuscitation is present.
Disconnect Power
To avoid electric shock, disconnect the main power by means of the power cord or, if
provided, the power switch.
Use Care When Servicing With Power On
Dangerous voltages or currents may exist in this product. Disconnect power and
remove battery (if applicable) before removing protective panels, soldering, or
replacing components.
To avoid electric shock, do not touch exposed connections.
Certifications and Compliances
Canadian Certified Power Cords
Products that are relocated to other countries should use nationally certified power
cords and plugs to ensure safe operation of the product.
FCC Emission Control
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. Changes or modifications not
expressly approved by Grass Valley can affect emission compliance and could void the
user’s authority to operate this equipment.
Canadian EMC Notice of Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
This product must not be used in residential areas.
!

8T2 Maintenance Manual May 8, 2013
Safety Summaries
EMC Directive
Class A Warning
This product must not be used in residential areas.
FCC Emission Limits
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesirable
operation.
Safety Certification
This product has been evaluated and meets the following Safety Certification Standards:
Standard Designed/tested for compliance with:
IEC 60950-1 Information technology equipment - Safety - (2nd:2005)
EN 60950-1 Information technology equipment - Safety - (2006)
J60950 (H22) Electrical Appliance and Material Safety Law

May 8, 2013 T2 Maintenance Manual 9
Finding Information
This Service Manual provides procedures for assessing and solving technical
problems and performing routine maintenance on your T2.
The T2 has two types of operation: Front Panel Mode and Workstation Mode. Front
panel mode allows you to operate the T2 using the touch screen or a mouse while
looking at the touch screen LCD. Workstation Mode allows you to operate the T2
using a mouse or keyboard while looking at PC monitor connected to the T2.
This service manual mainly documents procedures of the Front Panel Mode using a
mouse unless otherwise documented, procedures for operations with the Workstation
Mode are also the same as for the Front Panel Mode.
How this manual is organized
This Service Manual consists of the following:
Chapter 1, Product Description:
Describes the key features and status indicators of the T2.
Chapter 2, Maintenance Procedures:
Contains procedures for periodic maintenance.
Chapter 3, Troubleshooting Problems:
Contains problem descriptions with steps for diagnosing and correcting the cause of the
problem. Use this information if you are having trouble with your T2.

10 T2 Maintenance Manual May 8, 2013
Finding Information
Grass Valley Product Support
For technical assistance, to check on the status of a question, or to report a new issue,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.grassvalley.com/support/
Global Technical Support e-mail address: [e-mail]
EMEA Technical Support e-mail address: [e-mail]
UK Technical Support e-mail address: [e-mail]
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
Authorized Support Representative
To locate the support representative for your country, visit the Product Support Web
page on the Grass Valley Web site: www.grassvalley.com/support.
United States [phone]
Latin America [phone]
Europe, Africa &
Middle East
[phone]
Canada [phone]
China [phone]
Hong Kong [phone]
Singapore [phone]
Australia 1 300 562 779 (within Australia)