GRASS VALLEY M-Series User manual

M-Series
INTELLIGENT VIDEO DIGITAL RECORDER
Service Manual
071-8229-01
JULY 6, 2004
the most watched worldwide

2M-Series Service Manual 6 July 2004
Copyright Copyright © 2004 Thomson Broadcast and Media Solutions, Inc. All rights reserved. Printed in
the United States of America.
This document may not be copied in whole or in part, or otherwise reproduced except as
specifically permitted under U.S. copyright law, without the prior written consent of Thomson
Broadcast and Media Solutions, Inc., P.O. Box 59900, Nevada City, California 95959-7900
Trademarks Grass Valley, M-Series, Profile, and Profile XP are either registered trademarks or trademarks
of Thomson Broadcast and Media Solutions, Inc. in the United States and/or other countries.
Other trademarks used in this document are either registered trademarks or trademarks of the
manufacturers or vendors of the associated products. Thomson Broadcast and Media
Solutions, Inc. products are covered by U.S. and foreign patents, issued and pending.
Additional information regarding Thomson Broadcast and Media Solutions, Inc. trademarks
and other proprietary rights may be found at www.thomsongrassvalley.com.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Thomson Broadcast and Media Solutions, Inc. Thomson
Broadcast and Media Solutions, Inc. assumes no responsibility or liability for any errors or
inaccuracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Thomson
Broadcast and Media Solutions, Inc., P.O. Box 59900, Nevada City, California 95959-7900
U.S.A.
Revision Status
Rev Date Description
September 8,
2003 Initial release of the M-Series Service Manual 071-8229-00
July 6, 2004 Updated to include service information for units with digital audio—
071-8229-01

6 July 2004 M-Series Service Manual 3
Contents
Finding Information...........................................................................................5
About this manual....................................................................................................5
Getting more information.........................................................................................7
Grass Valley Product Support.................................................................................8
Safety Summaries.............................................................................................. 9
Chapter 1 Product Description
Overview description............................................................................................... 15
Functional description ............................................................................................. 16
System description.................................................................................................. 17
Application System............................................................................................. 18
Real Time System.............................................................................................. 18
Board map..........................................................................................................19
Current optional boards...................................................................................... 19
Media control and processing .................................................................................20
iVDR services.....................................................................................................22
FRU functional descriptions ....................................................................................23
Base chassis ......................................................................................................23
Front Panel and cable ........................................................................................23
Media drives....................................................................................................... 24
Floppy, CD, DVD drives .....................................................................................25
Power Supply .....................................................................................................25
Fan module.........................................................................................................25
Chapter 2 Troubleshooting problems
Video problems .......................................................................................................28
Audio problems .......................................................................................................29
Timecode problems.................................................................................................30
Operational problems..............................................................................................31
System problems.....................................................................................................32
Storage problems....................................................................................................33
Media File System problems..............................................................................33
Media disk problems........................................................................................... 34
Checking the storage system.............................................................................36
Network, transfer, and streaming problems ............................................................ 37
Thermal problems ................................................................................................... 39
Floppy, DVD, CD drive problems............................................................................39
Power supply problems...........................................................................................40
Front Panel problems..............................................................................................40
Start up problems....................................................................................................43
Motherboard/BIOS startup.................................................................................. 43
Windows startup.................................................................................................43
No VGA monitor output ......................................................................................43
AppCenter startup ..............................................................................................44
Chapter 3 Service Procedures
Cleaning the Front Panel touch screen................................................................... 45
Backing up the iVDR ...............................................................................................45
Replacing an iVDR.................................................................................................. 46
Replacing an iVDR with saved media ................................................................46
Replacing an iVDR without saved media ........................................................... 49
Replacing a media disk drive ..................................................................................49
Using the software recovery disk image..................................................................50
Creating the software recovery disk image ........................................................ 50

4M-Series Service Manual 6 July 2004
Contents
Restoring from the software recovery disk image .............................................. 55
Using the Storage Utility.......................................................................................... 58
Opening and closing the Storage Utility ............................................................. 58
Opening the Storage Utility from Normal mode............................................. 59
Closing the Storage Utility............................................................................. 60
Opening the Storage Utility from Storage Maintenance mode...................... 61
Locating a media disk......................................................................................... 61
Viewing the properties of a media disk............................................................... 61
Making a media file system................................................................................ 61
Checking the media file system.......................................................................... 62
Backing up the media file system....................................................................... 63
Restoring the media file system......................................................................... 63
Cleaning the media file system .......................................................................... 64
Updating the media file system.......................................................................... 64
Downloading disk drive microcode..................................................................... 65
Resetting disk mode pages................................................................................ 65
Exporting log files.................................................................................................... 65
Exporting log files using the StatusPane....................................................... 66
Exporting log files using the Windows command line.................................... 67
Chapter 4 Removing and replacing FRUs
External Parts Removal .......................................................................................... 70
Front Panel or door removal............................................................................... 70
Fan module removal........................................................................................... 71
Media disk removal ............................................................................................ 71
Power supply removal........................................................................................ 72
Power supply installation.................................................................................... 72
Internal Parts Removal............................................................................................73
Top cover removal.............................................................................................. 73
Removing floppy, CD, DVD drives..................................................................... 74
Index...................................................................................................................... 77

6 July 2004 M-Series Service Manual 5
Finding Information
About this manual
This service manual provides procedures for servicing the M-Series iVDR. Use this
manual to isolate and repair problems.
How this manual is organized
The Service Manual is divided into the following chapters:
Chapter1, Product Description — Describes the key features and system components
of the M-Series iVDR.
Chapter2, Troubleshootingproblems—Containsproblemdescriptionswithstepsfor
diagnosing and correcting the cause of the problem. Use this information if you are
having trouble with your M-Series iVDR.
Chapter 3, Service Procedures — Contains procedures for periodic maintenance.
Also contains procedures for repairing the software components of the system.
Chapter 4, Removing and replacing FRUs — Contains procedures for removing and
replacing field replaceable hardware components.

6M-Series Service Manual 6 July 2004
Finding Information
Other printed manuals
This manual is part of a full set of support documentation for the M-Series iVDR.
•M-Series iVDR Quick Start Guide — This
guide provides step-by-step instructions for
basic installation and operation, including
recording and playing clips, trimming clips,
and making a playlist.
•M-Series iVDRRelease Notes — Containsthelatest informationabout
the M-Series iVDR software shipped on your system. The
information in this document includes software upgrade instructions,
software specifications and requirements, feature changes from the
previous releases, and any known problems.
•M-Series iVDR User Manual — Describes the M-Series iVDR and
provides instructions for installing and operating the product in a
variety of applications.

6 July 2004 M-Series Service Manual 7
Getting more information
Getting more information
In addition to the printed manuals, information is available in the following locations.
On-line Help
On-line help is available through the M-Series user interface.
To access online help:
• In the main user interface toolbar, select Tools, then choose Help from the
pop-up menu. The M-Series Help home page is displayed.
- or -
• In any M-Series application or tool, select the context menu, then choose Help.
Online help for the application is displayed.
Printed manuals in PDF format
All printed manuals are available in the Acrobat file format (pdf) on the M-Series
iVDR System Software CD-ROM. The manuals are located in the CD-ROM
Documentation directory.
Thomson Grass Valley Web site
This public Web site contains all the latest manuals and documentation, and
additional support information. Use the following URL.
http://www.thomsongrassvalley.com.

8M-Series Service Manual 6 July 2004
Finding Information
Grass Valley Product Support
To get technical assistance, check on the status of problems, or report new problems,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page onthe
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: [e-mail].
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
Authorized Support Representative
A local authorized support representative may be available in your country. To locate
the support representative for yourcountry, visit the product support Web page on the
Grass Valley Web site.
United States [phone] (Toll Free) France [phone]
Latin America [phone] (Toll Free) Germany [phone]
Eastern Europe [phone] Greece [phone]
Southern Europe [phone] Hong Kong [phone]
Middle East [phone] Italy [phone]
Australia [phone] Netherlands [phone]
Belgium [phone] Poland [phone]
Brazil [phone] Russia [phone]
Canada [phone] (Toll Free) Singapore [phone]
China [phone] Spain + 34 91 512 03 50
Denmark [phone] Sweden [phone]
Dubai + 971 4 299 64 40 Switzerland [phone]
Finland [phone] UK [phone]

6 July 2004 M-Series Service Manual 9
Safety Summaries
General Safety Summary
Review the followingsafety precautions toavoid injury and prevent damage
to this product or any products connected to it.
Only qualified personnel should perform service procedures.
While using this product, you may need to access other parts of the system.
Read the GeneralSafety summaryin othersystem manuals for warnings and
cautions related to operating the system.
Injury Precautions
Use Proper Power Cord
To avoid fire hazard, use only the power cord specified for this product.
Ground the Product
This product is grounded through the grounding conductor of the power
cord. To avoid electric shock, the grounding conductor must be connected
to earth ground. Before making connections to the input or output terminals
of the product, ensure that the product is properly grounded.
Do Not Operate Without Covers
To avoid electric shock or fire hazard, do not operate this product with
covers or panels removed.
Do Not operate in Wet/Damp Conditions
To avoid electric shock, do not operate this product in wet or damp
conditions.
Do Not Operate in an Explosive Atmosphere
To avoid injury or fire hazard, do not operate this product in an explosive
atmosphere.
Avoid Exposed Circuitry
To avoid injury, remove jewelry such as rings, watches, and other metallic
objects. Do not touch exposed connections and components when power is
present.
Product Damage Precautions
Use Proper Power Source
Do not operate this product from a power source that applies more than the
voltage specified.
Provide Proper Ventilation
To prevent product overheating, provide proper ventilation.

10 M-Series Service Manual 6 July 2004
Safety Summaries
Do Not Operate With Suspected Failures
If you suspect there is damage to this product, have it inspected by qualified
service personnel.
Battery Replacement
To avoid damage, replace only with the same or equivalent type
recommended by the circuit board manufacturer. Dispose of used battery
according to the circuit board manufacturer’s instructions.
Safety Terms and Symbols
Terms in This Manual
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can
result in personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that may
result in damage to equipment or other property, or which may cause
equipment crucial to your business environment to become temporarily
non-operational.
Terms on the Product
These terms may appear on the product:
DANGER indicates a personal injury hazard immediately accessible as one
reads the marking.
WARNING indicates a personal injury hazard not immediately accessible
as you read the marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
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