Handpoint Hiplus User manual

Standalone HiPlus Card Reader

User Guide

HiPlus Card Reader User Guide 
CONTENTS 
Quick Getting Started Guide 3............................................................................
1. What’s in the Box? 3...................................................................................
2. Getting to Know Your HiPlus card reader 4........................................................
3. Get Started 6...........................................................................................
4. How it Works 9.........................................................................................
HiPlus card reader Specifications 10.....................................................................
1. Hardware Technical Specification 10...............................................................
2. Terminal Software and Configurations 10..........................................................
3. Security 11..............................................................................................
HiPlus card reader User Guide 11........................................................................
1. Transactions 11.........................................................................................
1.1. Chip & Pin 11.....................................................................................
1.2. Chip & Signature 12.............................................................................
1.3. Fallback to Magnetic Stripe 12.................................................................
1.4. Magnetic Stripe 13...............................................................................
1.5. Pin Bypass 13.....................................................................................
1.6. Gratuity/Tips 14..................................................................................
1.7. Account Type Selection 15......................................................................
1.8. Cardholder Application Selection 16..........................................................
3. Administration Menu 17...............................................................................
4. View Information 18...................................................................................
6. Updating the HiPlus card reader 19.................................................................
Troubleshooting 20..........................................................................................
1. Troubleshooting issues 20.............................................................................
1.1. Communication Errors 20.......................................................................
1.2. Flash Corruption Errors 20......................................................................
2. HiPlus card reader Messages 21......................................................................
2.1. Successful Transaction Messages 21...........................................................
2.2. Other Transaction Messages 23................................................................
 !©2019 Handpoint1

4.2.3. Error Transaction Messages 23.................................................................

4.2.2. Updating Messages 27...........................................................................

4.2.3. Administration Messages 28....................................................................

5. Getting Support 30..........................................................................................

6. Glossary 31...................................................................................................

7. FAQs 32.......................................................................................................

1. QUICK GETTING STARTED GUIDE

This guide will help you get to know your HiPlus card reader and make your first transaction as

a standalone payment terminal.

1.1. WHAT’SIN THE BOX?

When you receive the box, check if the Handpoint seal is still intact. It should show you if

someone has opened the box before you. Inside the box you should find your HiPlus card

reader and a USB type-C connector. Depending on your specification, you may also have

included a nano SIM card.

1.2. GETTING TO KNOW YOUR HIPLUS CARD READER

Here is your HiPlus card reader from all angles. The table below describes what you see.

Name

Description

Near-field

Communication

(NFC) Status

Lights

These lights indicate the status of a contactless transaction

Icons and other

information

Here on the screen are icons which show battery life, clock and

signal strength (from the SIM card)

Cancel

To cancel transactions when applicable, or other actions

Back

To erase keyed numbers

To select or confirm actions

Up/down arrows

To move up and down menus, to select press the OK button (see no.

Power

To turn on and off, hold down this button for a couple of seconds

* The HiPlus card reader can sit on this ** The printer dock can sit on this"

printer dock to charge it and print charging cradle to charge it (as well"

receipts the HiPlus card reader, if slotted onto

the printer dock)"

Charging Port

Plug in the charging cable (USB Type C connector) to a plug to

charge the battery. Optional accessories: printer dock* and the

charging base**

SIM slot

Use a SIM tray eject pin (or paperclip) to insert into the small pinhole

opening. Apply a small amount of pressure until the SIM tray pop

outs, where then you can pull it straight out. It is important you insert

your SIM card in the second space of the SIM tray (nearest the card

reader). The HiPlus card reader requires a nano SIM card without a

PIN.

Magnetic stripe

reader

Swipe card with the magnetic stripe facing forward

Europay,

MasterCard and

Visa (EMV) chip

reader

Insert card with chip into the slot

Hardware label

Shows the Hardware Version (HW ver), Serial Number (SN) and

barcode, which shall be required for identifying your card reader for

updates or support questions.

1.3. GET STARTED

To enable the 3G standalone feature and start a transaction with your HiPlus card reader, you

will need to follow the below steps:

1. Your card reader needs to be set up and activated under your Merchant Account by your

card payment provider. Please confirm with that provider that this has been completed.

2. Take out the SIM tray (see #9 in section 1.2) by using a SIM tray eject pin (or paperclip) to

insert into the small pinhole opening. Apply a small amount of pressure until the SIM tray pop

outs, where then it can be pulled straight out. It is important the SIM card is inserted in the

second space of the SIM tray (nearest the card reader)."It is a nano size slot and does not fit a

micro or regular-sized sim cards."

3. Press [Power button] to turn on the device and it may prompt you to enter the date and

time settings.Please configure both accurately, selecting"[OK button] when you want to

move on from each part: 'Year', 'Month', 'Day', 'Hours', 'Minutes', 'Seconds'"(unless it has been

pre-configured). If it carries out a time-out and cancels your date/time configuration process,

you can turn off and restart the card reader to complete this step.

4. The reader will try to connect automatically to the mobile network using default parameters.

5. Just in case, if the device can’t connect to the mobile network it means that your sim card

needs specific APN settings or username/password which can be entered manually by clicking:

a)"" [Up arrow]"

b) 'Settings'"

c) 'Mobile network' "

d) 'Set up a new network'

6. Once the reader has successfully connected to the mobile network, a signal strength bar

should appear on the top right corner of the device screen (next to the battery sign). If the

signal strength bar isn’t displayed, it unfortunately means the connection to the mobile network

was unsuccessful. So please turn off the device and try again.

7. When the device has successfully connected to the mobile network, you are ready to fetch

the initial update.

a) To do that you just need to press"" [OK button] to start the update. Alternatively

you can go to the main menu by clicking"[Up arrow], 'Settings', 'Update card

reader'.

"b) Press"[OK button] to initiate download of the correct payment terminal software

and merchant configuration.

8. Once the card reader has downloaded the software and configuration, it should re- start

automatically. If the reader does not re-start automatically and just turns off"after the

downloads, you will need to push"[Power button] to re-start the device and finish the

installation.

9. At this point you should be prompted to enter the first 6 digits of your shared secret. These

6 digits can be numeric from 0 – 9 or"letters"a"– f. As the keypad on the Hi5 only contains

numbers, in order to enter the alphanumeric characters please use:

""[Key number 2] to enter characters: a, b, c.""

""Press once for "a", twice for “b”, three times for “c", then four times for the number “2”."

"[Key number ]"to enter characters: d, e, f."

"""Press once for "d", twice for “e", three times for “f”, then four times for the number “3"."

10. Once the first 6 digits of the shared secret have been successfully entered, you will be

asked to create a 4-digit password to protect the refund/reversal menu. This is important to

prevent someone stealing a device and carrying out a refund to their own card. If your card

payment provider managed this process on your behalf, then they will be able to securely share

this password with you.

11. Once the shared secret key and the refund menu password have been entered, the device

is fully set up and ready to start transacting.

Please remember that in order to start a transaction you have to click"[OK button] before

entering an amount. Alternatively you can also go to the main menu, by selecting [Up

arrow] and clicking “Sale”.

If you are using the printing dock accessory, then you can choose to to opt in/out of automatic

printing through the dock by carrying out the following steps on your HiPlus card reader:

a)"" [Up arrow]"

b) ‘Settings’"

c) ‘Printing dock options’"

d) Choose either:"

- ‘Enabled’: The merchant receipt will be automatically printed out, and then the

merchant is asked to choose the method of providing the card receipt to the

consumer: paper (via printer dock), SMS, e-mail, or no receipt. This is the default

setting.

- ‘Disabled’: The merchant receipt will not be printed and instead the merchant

is asked to choose the method of providing the card receipt to the consumer:"

paper (via printer dock), SMS, e-mail, or no receipt.

1.4. HOW IT WORKS

This section shall demonstrate a short version of how the Handpoint solution technically works.

1. Merchant initiates a transaction directly on the HiPlus card reader

2. Customer inserts card and follows the directions on the HiPlus card reader screen

3. The HiPlus card reader sends the encrypted transaction information via 3G to the

Handpoint gateway in the cloud on Amazon Web Services (AWS).

4. The transaction is processed using the acquirer

5. The Handpoint gateway receives a response from the acquirer and forwards the

encrypted response to the HiPlus card reader

6. The HiPlus card reader reads the response and finalises the transaction.

7. Customer removes card and the merchant retrieves the merchant receipt (if using the

printing dock and opted for automatic printing - see section 1.3) and then the

merchant is prompted by the the HiPlus card reader to select the method of providing

the customer receipt:

a. Paper (is using the printing dock)

b. SMS (entering the phone number either using the keypad or directly on the

touchscreen of the HiPlus card reader)

c. E-mail (using the touchscreen of the HiPlus card reader).

d. No receipt

2. HIPLUS CARD READER SPECIFICATIONS

Below are the technical specifications of the HiPlus card reader and information about the

software and configurations.

2.1. HARDWARE TECHNICAL SPECIFICATION

2.2. TERMINAL SOFTWARE AND CONFIGURATIONS

Handpoint develops the terminal software as well as the terminal configurations. The

configuration is specific to each merchant and cannot be seen or modified by the user. The

configurations are created by the Handpoint system and remotely pushed to your HiPlus card

reader.

In the case of a critical update, Handpoint can automatically and remotely push the latest

software or configuration version onto your HiPlus card reader.

Section 3.4 shows you how to find which software and configuration versions your HiPlus card

reader has.

Display

320 x 240 px TFT Color LCD

Card readers

Landing type smart card reader, triple track bi-directional

magnetic card reader

Battery

Rechargeable Li-ion 3.7V, 1180 mAh

Connectivity

Certifications

CE, FCC, PCI PTS 4.x, EMV Level 1 Contact, EMV Level 2

Contact, EMV Level 1 Contactless, VISA payWave, MasterCard

Contactless, American Express Expresspay, Discover Zip,

Apple® MFi

Dimensions (LxWxH), mm

133 x 71 x 19

Weight, g

180

Operational temperature

range

-10 °C to +40 °C / 5 to 70% RH

Storage temperature range

-15 °C to +50 °C / 5 to 70% RH

Power Supply

5V through USB or contact pins

2.3. SECURITY

All card information is encrypted using Triple Data Encryption Algorithm (3DES) with a Derived

Unique Key Per Transaction (DUKPT) key management process. Each transaction is encrypted

with 3DES using a unique key per transaction before being sent to the Handpoint gateway. The

Handpoint’s terminal software is certified as PCI Point-to-Point Encryption (P2PE) compliant.

For security reasons, it is essential that during a transaction the merchant and all employees

must not request a cardholder to divulge their PIN nor accept the PIN from the cardholder in

an oral or written manner.

3. HIPLUS CARD READER USER GUIDE

Here are further instructions how to use the different functions of your HiPlus card reader.

3.1. TRANSACTIONS

Transactions are initiated by HiPlus card reader. Depending on your card payment provider, the

following features may be enabled.

3.1.1. Chip & Pin

The HiPlus card reader supports Chip & PIN cards. For Chip & PIN transactions use the EMV

chip reader (see #11 in section 1.2).

This is an example of what happens in a Chip & PIN transaction:

1. Transaction is initiated directly on the HiPlus card reader by clicking"[OK button]

before entering an amount. Alternatively you can also go to the main menu, by

selecting""[Up arrow] and clicking “Sale".

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader"

3. Enter PIN using the keypad and press [OK button] (Use [Back button] to erase

and then use the keypad to re-enter pin if you make a mistake), or cancel by "

pressing [Cancel button]

4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader.

3.1.2. Chip & Signature

The HiPlus card reader supports chip & signature cards. For chip & signature transactions use

the EMV chip reader.

This is an example of what happens in a chip & signature transaction:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader"

3. Confirm the amount by pressing [OK button] or cancel by pressing [Cancel

button]

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader. The customer should sign for the receipt either digitally (on the touchscreen of the

HiPlus card reader) or on the signature line of a paper receipt."

3.1.3. Fallback to Magnetic Stripe

If the HiPlus card reader cannot read the chip for some reason it will fallback to magnetic stripe.

The HiPlus card reader will prompt you to remove the card from the EMV chip reader (see #11

in section 1.2) and swipe the card using the magnetic stripe reader (see #10 in section 1.2). The

HiPlus card reader might ask you to remove and insert the card into the EMV chip reader a

couple of times before falling back to magnetic stripe.

This is an example of what happens if a transaction falls back to magnetic stripe:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader

3. If the HiPlus card reader cannot read the chip message “REMOVE CARD” appears,

remove the card

4. When message “INSERT CARD” appears, insert card in the EMV chip reader

5. If the HiPlus card reader cannot read the chip message “REMOVE CARD” appears,

remove the card

6. When message “INSERT CARD” appears, insert card in the EMV chip reader

7. If the HiPlus card reader cannot read the chip message “REMOVE CARD” appears,

remove the card

8. When message “SWIPE CARD” appears, swipe card using the magnetic stripe reader

with the magnetic stripe facing to the front"

9. Confirm the amount by pressing [OK button] or cancel by pressing [Cancel

button]

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader. The customer should sign for the receipt either digitally (on the touchscreen of the

HiPlus card reader) or on the signature line of a paper receipt."

3.1.4. Magnetic Stripe

The HiPlus card reader supports cards that only have magnetic stripes. To do a transaction with

a magnetic stripe card use the magnetic stripe reader (see #10 in section 1.2). If the card has a

chip the HiPlus card reader will prompt you to use the EMV chip reader.

This is an example of what happens in a magnetic stripe transaction:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, swipe card using the magnetic stripe reader

with the magnetic stripe facing to the front"

3. Confirm the amount by pressing [OK button] or cancel by pressing [Cancel

button]

The HiPlus card reader produces the receipt which the merchant is responsible for giving to the

customer who, in turn, should sign for the receipt either digitally (on the touchscreen of the

HiPlus card reader) or on the signature line of a paper receipt.

3.1.5. Pin Bypass

Pin bypass is only enabled for specific acquirers. Pin bypass allows the customer to choose if

they want to enter pin or not.

This is an example of what happens in a Chip & PIN transaction with pin bypass:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader"

3. To bypass the pin, press [OK button] instead of entering the pin (if pin bypass is not

enabled, the HiPlus card reader will show the message “NOT ALLOWED”)

4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader."

3.1.6. Gratuity/Tips

To get the gratuity/tips feature, you have to ask for it especially from your card payment

provider. If you request to include gratuity/tips as an option during the transaction process, the

menu appears before pin entry where the customer can choose the amount.

Below is an example of the default gratuity/tip menu for a £20,00 sale:

This is what happens in a Chip & PIN transaction with gratuity/tips enabled:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader

3. When the gratuity/tips menu appears, scroll menu using [Up arrow] and "

[Down arrow] to select how much you want to tip"

4. Press [OK button] to select tip amount, if you select “ENTER AMOUNT”:

a. Enter tip amount using the keypad (use [Back button] to erase and then the

keypad to re-enter amount if you make a mistake)"

b. Press [OK button]

5. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

Menu item

No tip

18% £3,60

20% £4,00

25% £5,00

Enter amount

and then the keypad to re-enter pin if you make a mistake)

6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader.

3.1.7. Account Type Selection

The account type selection is only enabled for specific acquirers and only appears for cards

that have multiple accounts. The menu appears before pin entry where the customer can

choose which account he wants to use for that transaction. "

Below is an example of menu items. Please note that they differ between acquirers and cards:

This is what happens in a Chip & PIN transaction with the account type selection enabled:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader

3. When the account type menu appears, scroll menu using [Up arrow] and "

[Down arrow] to find the right account type"

4. Press [OK button] to select account type"

5. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

and then the keypad to re-enter pin if you make a mistake)

6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader.

Menu item

Default

Savings

Cheque/debit

Credit

3.1.8. Cardholder Application Selection

The cardholder app selection is only enabled for specific acquirers. A menu appears before PIN

entry where the customer can choose which payment application is used for that transaction.

Here is a list of menu items:

This is what happens in a Chip & PIN transaction with the cardholder point of sale application

selection enabled:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader

3. When the Application Selection menu appears, scroll menu using [Up arrow] and

[Down arrow] to find the correct payment application"

4. Press [OK button] to select that payment application"

5. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

and then the keypad to re-enter pin if you make a mistake)

6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the HiPlus card

reader."

Menu item

Credit

Debit

Cash Benefit

Food Stamp

Gift Card

Private Label

3.3. ADMINISTRATION MENU

To access the administration menu:"

1. Press [Cancel button] and then (back button)"

2. Enter password: 746723 and press [OK button]

3. Scroll menu using [Up arrow] and [Down arrow]"

4. To go into sub-menus press [OK button]"

5. To select menu items press [OK button]"

6. To go out of menus press [Cancel button]

About each menu item:

Menu item

Sub-menu

items

Description

Version info

Terminal software version e.g. mPOS v.1.7.1 (236)

Device type

Save and Reset

Select to save any changes you have made in this sub-

menu, the HiPlus card reader restarts.

Config

Reset flash

Resets to factory settings, next time you do a transaction

the HiPlus card reader will download and install the

software and configurations again.

Save and Reset

Select to save any changes you have made in this sub-

menu, the HiPlus card reader restarts.

Beep

Toggle

Turn beep on or off by selecting toggle.

Save and

Reset

Select to save any changes you have made in the

administration menu, the HiPlus card reader restarts.

Administration menu password:

746723

3.4. VIEW INFORMATION

To view information about your HiPlus card reader:"

1. Press [Cancel button] then [Up arrow] on the keypad

2. Scroll to see information using [Up arrow] and [Down arrow]"

3. To exit, either wait a couple of seconds or press [Cancel button]

About the information you see:

* This information is not relevant for when the HiPlus card reader is being used as a

standalone as it uses 3G rather than Bluetooth communication

Menu item

Description

Serial number of HiPlus card reader e.g. 1916009227

mPOS

Terminal software version e.g. v.10.1.2

TAG

Compilation type e.g. HiPlus

COMs

Type of connection used e.g. Bluetooth*

The name of your Bluetooth connection e.g. PP0615009227*

Pass

Bluetooth password e.g. 0000*

Addr

MAC address of the bluetooth module*

Config

Configuration version e.g. 2

Flash

This has information about the flash memory, used by Handpoint

quality assurance

EMV

EMV version e.g. 2.00 03 210514

Pinutil

Software library version, such as for communications

PayEngine

Software library version (regarding EMV programming)

3.6. UPDATING THE HIPLUS CARD READER

If you need to manually update the card reader, you can go to the main menu by clicking"""

(Up arrow), 'Settings', then 'Update card reader'."

Handpoint may also push updates automatically and remotely to your HiPlus card reader."

This is what happens when Handpoint pushes a non-critical update to your HiPlus card reader:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD”appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader"

3. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

and then the keypad to re-enter pin if you make a mistake)

4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

5. The message “UPDATING READER” appears and the HiPlus card reader starts

downloading and installing the update, this only takes a couple of seconds. When the

HiPlus card reader has finished the message “UPDATE COMPLETE” appears.

This is what happens when Handpoint pushes a critical update to your HiPlus card reader:

1. Transaction is initiated by the HiPlus card reader

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in

section 1.2) with the chip facing up and towards the HiPlus card reader"

3. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

and then the keypad to re-enter pin if you make a mistake)

4. The message “TRANS. DECLINED“ appears will appear on the screen

5. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

6. The message “UPDATING READER” appears and the HiPlus card reader starts

downloading and installing the update which only takes a couple of seconds. When the

HiPlus card reader has finished the message “UPDATE COMPLETE” appears

7. After the HiPlus card reader has finished updating, you can initiate the transaction again

to charge the customer.

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Handpoint HiPlus User manual

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