Handpoint HiPlus User manual

Standalone HiPlus Card Reader

User Guide

HiPlus Card Reader User Guide 
CONTENTS 
Quick Getting Started Guide 3............................................................................
1. What’s in the Box? 3...................................................................................
2. Getting to Know Your HiPlus card reader 4........................................................
3. Get Started 6...........................................................................................
4. How it Works 9.........................................................................................
HiPlus card reader Specifications 10.....................................................................
1. Hardware Technical Specification 10...............................................................
2. Terminal Software and Configurations 10..........................................................
3. Security 11..............................................................................................
HiPlus card reader User Guide 11........................................................................
1. Transactions 11.........................................................................................
1.1. Chip & Pin 11.....................................................................................
1.2. Chip & Signature 12.............................................................................
1.3. Fallback to Magnetic Stripe 12.................................................................
1.4. Magnetic Stripe 13...............................................................................
1.5. Pin Bypass 13.....................................................................................
1.6. Gratuity/Tips 14..................................................................................
1.7. Account Type Selection 15......................................................................
1.8. Cardholder Application Selection 16..........................................................
3. Administration Menu 17...............................................................................
4. View Information 18...................................................................................
6. Updating the HiPlus card reader 19.................................................................
Troubleshooting 20..........................................................................................
1. Troubleshooting issues 20.............................................................................
1.1. Communication Errors 20.......................................................................
1.2. Flash Corruption Errors 20......................................................................
2. HiPlus card reader Messages 21......................................................................
2.1. Successful Transaction Messages 21...........................................................
2.2. Other Transaction Messages 23................................................................
 !©2019 Handpoint1

4.2.3. Error Transaction Messages 23.................................................................

4.2.2. Updating Messages 27...........................................................................

4.2.3. Administration Messages 28....................................................................

5. Getting Support 30..........................................................................................

6. Glossary 31...................................................................................................

7. FAQs 32.......................................................................................................

1. QUICK GETTING STARTED GUIDE

This guide will help you get to know your HiPlus card reader and make your first transaction as

a standalone payment terminal.

1.1. WHAT’SIN THE BOX?

When you receive the box, check if the Handpoint seal is still intact. It should show you if

someone has opened the box before you. Inside the box you should find your HiPlus card

reader and a USB type-C connector. Depending on your specification, you may also have

included a nano SIM card.

1.2. GETTING TO KNOW YOUR HIPLUS CARD READER

Here is your HiPlus card reader from all angles. The table below describes what you see.

Name

Description

Near-field

Communication

(NFC) Status

Lights

These lights indicate the status of a contactless transaction

Icons and other

information

Here on the screen are icons which show battery life, clock and

signal strength (from the SIM card)

Cancel

To cancel transactions when applicable, or other actions

Back

To erase keyed numbers

To select or confirm actions

Up/down arrows

To move up and down menus, to select press the OK button (see no.

Power

To turn on and off, hold down this button for a couple of seconds

* The HiPlus card reader can sit on this ** The printer dock can sit on this"

printer dock to charge it and print charging cradle to charge it (as well"

receipts the HiPlus card reader, if slotted onto

the printer dock)"

Charging Port

Plug in the charging cable (USB Type C connector) to a plug to

charge the battery. Optional accessories: printer dock* and the

charging base**

SIM slot

Use a SIM tray eject pin (or paperclip) to insert into the small pinhole

opening. Apply a small amount of pressure until the SIM tray pop

outs, where then you can pull it straight out. It is important you insert

your SIM card in the second space of the SIM tray (nearest the card

reader). The HiPlus card reader requires a nano SIM card without a

PIN.

Magnetic stripe

reader

Swipe card with the magnetic stripe facing forward

Europay,

MasterCard and

Visa (EMV) chip

reader

Insert card with chip into the slot

Hardware label

Shows the Hardware Version (HW ver), Serial Number (SN) and

barcode, which shall be required for identifying your card reader for

updates or support questions.

1.3. GET STARTED

To enable the 3G standalone feature and start a transaction with your HiPlus card reader, you

will need to follow the below steps:

1. Your card reader needs to be set up and activated under your Merchant Account by your

card payment provider. Please confirm with that provider that this has been completed.

2. Take out the SIM tray (see #9 in section 1.2) by using a SIM tray eject pin (or paperclip) to

insert into the small pinhole opening. Apply a small amount of pressure until the SIM tray pop

outs, where then it can be pulled straight out. It is important the SIM card is inserted in the

second space of the SIM tray (nearest the card reader)."It is a nano size slot and does not fit a

micro or regular-sized sim cards."

3. Press [Power button] to turn on the device and it may prompt you to enter the date and

time settings.Please configure both accurately, selecting"[OK button] when you want to

move on from each part: 'Year', 'Month', 'Day', 'Hours', 'Minutes', 'Seconds'"(unless it has been

pre-configured). If it carries out a time-out and cancels your date/time configuration process,

you can turn off and restart the card reader to complete this step.

4. The reader will try to connect automatically to the mobile network using default parameters.

5. Just in case, if the device can’t connect to the mobile network it means that your sim card

needs specific APN settings or username/password which can be entered manually by clicking:

a)"" [Up arrow]"

b) 'Settings'"

c) 'Mobile network' "

d) 'Set up a new network'

6. Once the reader has successfully connected to the mobile network, a signal strength bar

should appear on the top right corner of the device screen (next to the battery sign). If the

signal strength bar isn’t displayed, it unfortunately means the connection to the mobile network

was unsuccessful. So please turn off the device and try again.

7. When the device has successfully connected to the mobile network, you are ready to fetch

the initial update.

a) To do that you just need to press"" [OK button] to start the update. Alternatively

you can go to the main menu by clicking"[Up arrow], 'Settings', 'Update card

reader'.

"b) Press"[OK button] to initiate download of the correct payment terminal software

and merchant configuration.

8. Once the card reader has downloaded the software and configuration, it should re- start

automatically. If the reader does not re-start automatically and just turns off"after the

downloads, you will need to push"[Power button] to re-start the device and finish the

installation.

9. At this point you should be prompted to enter the first 6 digits of your shared secret. These

6 digits can be numeric from 0 – 9 or"letters"a"– f. As the keypad on the Hi5 only contains

numbers, in order to enter the alphanumeric characters please use:

""[Key number 2] to enter characters: a, b, c.""

""Press once for "a", twice for “b”, three times for “c", then four times for the number “2”."

"[Key number ]"to enter characters: d, e, f."

"""Press once for "d", twice for “e", three times for “f”, then four times for the number “3"."

10. Once the first 6 digits of the shared secret have been successfully entered, you will be

asked to create a 4-digit password to protect the refund/reversal menu. This is important to

prevent someone stealing a device and carrying out a refund to their own card. If your card

payment provider managed this process on your behalf, then they will be able to securely share

this password with you.

11. Once the shared secret key and the refund menu password have been entered, the device

is fully set up and ready to start transacting.

Please remember that in order to start a transaction you have to click"[OK button] before

entering an amount. Alternatively you can also go to the main menu, by selecting [Up

arrow] and clicking “Sale”.

If you are using the printing dock accessory, then you can choose to to opt in/out of automatic

printing through the dock by carrying out the following steps on your HiPlus card reader:

a)"" [Up arrow]"

b) ‘Settings’"

c) ‘Printing dock options’"

d) Choose either:"

- ‘Enabled’: The merchant receipt will be automatically printed out, and then the

merchant is asked to choose the method of providing the card receipt to the

consumer: paper (via printer dock), SMS, e-mail, or no receipt. This is the default

setting.

- ‘Disabled’: The merchant receipt will not be printed and instead the merchant

is asked to choose the method of providing the card receipt to the consumer:"

paper (via printer dock), SMS, e-mail, or no receipt.

1.4. HOW IT WORKS

This section shall demonstrate a short version of how the Handpoint solution technically works.

1. Merchant initiates a transaction directly on the HiPlus card reader

2. Customer inserts card and follows the directions on the HiPlus card reader screen

3. The HiPlus card reader sends the encrypted transaction information via 3G to the

Handpoint gateway in the cloud on Amazon Web Services (AWS).

4. The transaction is processed using the acquirer

5. The Handpoint gateway receives a response from the acquirer and forwards the

encrypted response to the HiPlus card reader

6. The HiPlus card reader reads the response and finalises the transaction.

7. Customer removes card and the merchant retrieves the merchant receipt (if using the

printing dock and opted for automatic printing - see section 1.3) and then the

merchant is prompted by the the HiPlus card reader to select the method of providing

the customer receipt:

a. Paper (is using the printing dock)

b. SMS (entering the phone number either using the keypad or directly on the

touchscreen of the HiPlus card reader)

c. E-mail (using the touchscreen of the HiPlus card reader).

d. No receipt

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Handpoint HiPlus User manual

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