Handpoint Hipro User manual

HiPro Card Reader User Guide

HiPro Card Reader User Guide 
CONTENTS 
Quick Getting Started Guide 3............................................................................
1. What’s in the Box? 3...................................................................................
2. Getting to Know Your HiPro card reader 4.........................................................
3. Get Started 6...........................................................................................
3.1.Get Started with mPOS 6............................................................................
3.2.Get Started with POS: your first transaction 8..................................................
4. How it Works 9.........................................................................................
HiPro card reader Specifications 10......................................................................
1. Hardware Technical Specification 10...............................................................
2. Terminal Software and Configurations 10..........................................................
3. Security 11..............................................................................................
HiPro card reader User Guide 12.........................................................................
1. Connecting Your HiPro card reader 12..............................................................
2. Transactions 12.........................................................................................
2.1. Chip & Pin 12.....................................................................................
2.2. Chip & Signature 12.............................................................................
2.3. Fallback to Magnetic Stripe 13.................................................................
2.4. Magnetic Stripe 14...............................................................................
2.5. Pin Bypass 14.....................................................................................
2.6. Gratuity/Tips 14..................................................................................
2.7. Account Type Selection 15......................................................................
2.8. Cardholder Point of Sale Application Selection 16..........................................
2.9. Barcode Selection 17............................................................................
3. Administration Menu 18...............................................................................
4. View Information 19...................................................................................
5. Backlight & Display Control 19.......................................................................
6. Updating the HiPro card reader 20..................................................................
Troubleshooting 21..........................................................................................
1. Troubleshooting issues 21.............................................................................
 !©2019 Handpoint1

4.1.1. Communication Errors 21.......................................................................

4.1.2. Flash Corruption Errors 21......................................................................

4.2. HiPro card reader Messages 22.......................................................................

4.2.1. Successful Transaction Messages 22...........................................................

4.2.2. Other Transaction Messages 23................................................................

4.2.3. Error Transaction Messages 24.................................................................

4.2.2. Updating Messages 28...........................................................................

4.2.3. Administration Messages 29....................................................................

5. Getting Support 30..........................................................................................

6. Glossary 32...................................................................................................

7. FAQs 33.......................................................................................................

1. QUICK GETTING STARTED GUIDE

This guide will help you get to know your HiPro card reader and make your first transaction.

1.1. WHAT’SIN THE BOX?

When you receive the box, check if the Handpoint seal is still intact. It should show you if

someone has opened the box before you. Inside the box you should find your HiPro card

reader and a USB mini-B connector.

1.2. GETTING TO KNOW YOUR HIPRO CARD READER

Here is your HiPro card reader from all angles. The table below describes what you see.



Name

Description

Clock

Shows the time, hours : minutes : seconds

Icons

Here on the screen are icons which show battery life and other info

Serial Number

The serial number (SN) is displayed here

Keypad

To input the pin number or other info

Power

To turn on and off, hold down this button for a couple of seconds

Up/down arrows

Cancel

To cancel transactions when applicable, or other actions

Back

To erase keyed numbers

To select or confirm actions

Magnetic stripe

reader

Swipe card with the magnetic stripe facing forward

Hardware label

Shows the Hardware Version (HW ver), Serial Number (SN) and

barcode, which shall be required for identifying your card reader

for updates or support questions

iPhone Lightning

connector

This connects the HiPro card reader and the iPod Touch device once

it has been is inserted in the slot

To move up and down menus, to select press [OK button]

Barcode scanner

To scan product barcodes

Europay,

MasterCard and

Visa (EMV) chip

reader

Insert card with chip into the slot

Charging plug

Plug in the charging cable (USB mini-B connector) to charge the

battery using a USB charger or computer

Scanner button

Push this to activate the scanner if it’s in single-scan mode (see

3.2.9)

1.3. GET STARTED

The first time you connect, you have to register the HiPro card reader to the point of sale

application. Please follow the instructions in your POS app to connect and register. Each

version of the POS app does this differently.

If you are using the HiPro card reader with a linked mPOS application, please view section

1.3.1. Otherwise, if you are using a third party POS software application, skip straight to 1.3.2.

1.3.1. GET STARTED WITH MPOS

1. Download the mPOS app"

This could be on either the Play Store for Android or the App Store for iOS, so please check

with your provider."

2. Account Set-up"

In order to use the mPOS app to accept card payments, you need to be set up with your

own merchant account. If you are unsure if you have an activated account, please get in

touch with your provider of the mPOS solution."

3. First Time Login"

When you open the mPOS app for the first time, you must sign up with the same e-mail you

address provided for setting up your Merchant Account and a unique, safe password. If you

wish to use an alternative e-mail address, contact your provider to update your account."

4. Connect your Card Reader and the App"

a) The mPOS app will prompt you to pair your card reader. Ensure your iPod Touch device

(5th/6th generation) has been fully inserted into the HiPro card reader (lift and open the top

latch and secure onto the lightning connector). Select the correct card reader from the

options provided (identifiable from the serial number which is also at the back of your card

reader)."

b) If your card reader’s serial number does not appear when prompted, you can go into

‘Settings’, select ‘Device’, and you should find your card reader’s serial number as an option

there."

5. Card Reader Initialization"

a) Initiate a transaction in the mPOS app on the device. "

b) When the message “UPDATING READER” appears, the HiPro card reader will start

downloading and installing the update. "

c) When the HiPro card reader has finished, the message “UPDATE COMPLETE” will appear."

d) Your card reader will automatically restart"

6. Live Transactions"

Once your card reader has restarted, you can start accepting payments with your mPOS

solution!

1.3.2. GET STARTED WITH POS: YOUR FIRST TRANSACTION

The first transaction:

1. Make sure that the iPod Touch device (5th/6th generation) you’re using is fully inserted

into the HiPro card reader (lift and open the top latch and secure onto the lightning

connector)

2. Turn on the HiPro card reader by pressing and holding [Power button] for a couple

of seconds

3. Follow the instructions on your POS app to register the HiPro card reader

4. Initiate a transaction in the POS app on the iPod Touch device

5. When the message “UPDATING READER” appears, the HiPro card reader will start

downloading and installing the update. When the HiPro card reader has finished, the

message “UPDATE COMPLETE” will appear

6. When the message “INSERT CARD” is displayed, insert the card in the EMV chip reader

(see #14 in section 1.2) with the chip facing up and towards the HiPro card reader

7. Enter PIN using the keypad and press [OK button] (use [Back button] to erase

and then the keypad to re-enter pin if you make a mistake), or cancel by "

pressing [Cancel button]

8. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The POS app is responsible for providing the customer with the receipt created by the HiPro

card reader.

1.4. HOW IT WORKS

This section shall demonstrate a short version of how the Handpoint solution technically works,

whether you are using a linked mobile Point of Sale (mPOS) application or an alternative Point

of Sale (POS) software application.

1. The mPOS/POS app downloaded on your device initiates a transaction on the HiPro

card reader

2. Customer inserts card and follows the directions on the HiPro card reader screen

3. The HiPro card reader encrypts the transaction information and sends it to the POS app

via the lightning port

4. The POS app forwards the encrypted transaction information to the Handpoint

gateway via an internet connection which processes the transaction using your acquirer

5. The Handpoint gateway receives a response from the acquirer and forwards the

encrypted response to its internet connection

6. The POS app forwards the encrypted response to the HiPro card reader via the iPod

Touch connection

7. The HiPro card reader reads the response, finalises the transaction and sends a receipt

to the POS app

8. Customer removes card and the merchant provides the customer the receipt through

the POS app

2. HIPRO CARD READER SPECIFICATIONS

Below are the technical specifications of the HiPro card reader and information about the

software and configurations.

2.1. HARDWARE TECHNICAL SPECIFICATION

2.2. TERMINAL SOFTWARE AND CONFIGURATIONS

Handpoint develops the terminal software as well as the terminal configurations. The terminal

software communicates with your POS app (Point of Sale application) through the lightning

port.

The configuration is specific to each merchant and cannot be seen or modified by you. The

configurations are created by the Handpoint system and remotely pushed to your HiPro card

reader.

Display

LCD, monochrome, 128x32

Card readers

Landing type smart card reader, triple track bi-directional

magnetic card reader

Barcode Scanner

EM3095 embedded 2D barcode scan engine

Battery

Rechargeable Li-po 3.7V, 620 mAh

Connectivity

USB mini-B

Certifications

CE, FCC, PCI PTS 3.x, EMV Level 1 Contact, EMV Level 2

Contact, EMV Level 1 Contactless, "

VISA, MasterCard and potentially other card schemes,

depending on the selected acquirer

Dimensions (LxWxH), mm

110 x 69 x 17

Weight, g

123

Operational temperature

range

-10 °C to +40 °C / 5 to 90% RH

Storage temperature range

-15 °C to +50 °C / 5 to 90% RH

Drop test

1.5 m, 6 faces + 4 edges on concrete

Power Supply

5V through mini USB

In the case of a critical update, Handpoint can automatically and remotely push the latest

software or configuration version onto your HiPro card reader. See section 3.6 to see what

happens if an update is pushed.

To find which software and configuration versions your HiPro card reader has, please refer to

section 3.4.

2.3. SECURITY

All card information is encrypted using Triple Data Encryption Algorithm (3DES) with a Derived

Unique Key Per Transaction (DUKPT) key management process. Each transaction is encrypted

with 3DES using a unique key per transaction before being sent to the Handpoint gateway

through the POS app. The Handpoint’s terminal software is certified as PCI Point-to-Point

Encryption (P2PE) compliant.

For security reasons, it is essential that during a transaction the merchant and all employees

must not request a cardholder to divulge their PIN nor accept the PIN from the cardholder in

an oral or written manner.

3. HIPRO CARD READER USER GUIDE

Here are further instructions how to use the different functions of your HiPro card reader.

3.1. CONNECTING YOUR HIPRO CARD READER

To be able to take payments your HiPro card reader needs to be connected by inserting the

iPod Touch which has the POS app that works with it.

The first time you connect you have to register the HiPro card reader to your POS app. Please

follow the instructions from your POS app to connect and register. Each POS app does this

differently.

3.2. TRANSACTIONS

Transactions are initiated by the POS app on your iPod Touch. Depending on your acquirer

and/or agreement with your POS app provider, the following features may be enabled."

3.2.1. Chip & Pin

The HiPro card reader supports Chip & PIN cards. For Chip & PIN transactions use the EMV

chip reader (see #14 in section 1.2).

This is an example of what happens in a Chip & PIN transaction:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. Enter PIN using the keypad and press [OK button] (Use [Back button] to erase

and then use the keypad to re-enter pin if you make a mistake), or cancel by "

pressing [Cancel button]

4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the POS app. "

3.2.2. Chip & Signature

The HiPro card reader supports chip & signature cards. For chip & signature transactions use

the EMV chip reader (see #14 in section 1.2).

This is an example of what happens in a chip & signature transaction:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. Confirm the amount by pressing [OK button] or cancel by pressing [Cancel

button]

The merchant is responsible for providing the customer with the receipt from the POS app. The

customer should sign for the receipt, either on the smart device screen or on the paper receipt,

depending on your POS solution. "

3.2.3. Fallback to Magnetic Stripe

If the HiPro card reader cannot read the chip for some reason it will fallback to magnetic stripe.

The HiPro card reader will prompt you to remove the card from the EMV chip reader (see #14

in section 1.2) and swipe the card using the magnetic stripe reader (see #10 in section 1.2). The

HiPro card reader might ask you to remove and insert the card into the EMV chip reader a

couple of times before falling back to magnetic stripe.

This is an example of what happens if a transaction falls back to magnetic stripe:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. If the HiPro card reader cannot read the chip message “REMOVE CARD” appears,

remove the card

4. When message “INSERT CARD” appears, insert card in the EMV chip reader

5. If the HiPro card reader cannot read the chip message “REMOVE CARD” appears,

remove the card

6. When message “INSERT CARD” appears, insert card in the EMV chip reader

7. If the HiPro card reader cannot read the chip message “REMOVE CARD” appears,

remove the card

8. When message “SWIPE CARD” appears, swipe card using the magnetic stripe reader

with the magnetic stripe facing to the front

9. Confirm the amount by pressing [OK button] or cancel by pressing [Cancel

button]

The merchant is responsible for providing the customer with the receipt from the POS app. The

customer should sign for the receipt, either on the smart device screen or on the paper receipt,

depending on your POS solution.

3.2.4. Magnetic Stripe

The HiPro card reader supports cards that only have magnetic stripes. To do a transaction with

a magnetic stripe card use the magnetic stripe reader (see #10 in section 1.2). If the card has a

chip the HiPro card reader will prompt you to use the EMV chip reader.

This is an example of what happens in a magnetic stripe transaction:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, swipe card using the magnetic stripe reader

with the magnetic stripe facing to the front

3. Confirm the amount by pressing [OK button] or cancel by pressing [Cancel

button]

The POS app is responsible for providing the customer with the receipt created by the HiPro

card reader. The customer should sign the receipt."

3.2.5. Pin Bypass

Pin bypass is only enabled for specific acquirers. Pin bypass allows the customer to choose if

they want to enter pin or not.

This is an example of what happens in a Chip & PIN transaction with pin bypass:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. To bypass the pin, press [OK button] instead of entering the pin (if pin bypass is not

enabled, the HiPro card reader will show the message “NOT ALLOWED”)

4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the POS app."

3.2.6. Gratuity/Tips

To get the gratuity/tips feature, you have to ask for it especially from your POS app provider. If

you request to include gratuity/tips as an option during the transaction process, the menu

appears before pin entry where the customer can choose the amount. "

Below is an example of the default gratuity/tip menu for a £20,00 sale:

This is what happens in a Chip & PIN transaction with gratuity/tips enabled:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. When the gratuity/tips menu appears, scroll menu using [Up arrow] and "

[Down arrow] to select how much you want to tip

4. Press [OK button] to select tip amount, if you select “ENTER AMOUNT”:

a. Enter tip amount using the keypad (use [back button] to erase and then the

keypad to re-enter amount if you make a mistake)

b. Press [OK button]

5. Enter PIN using the keypad and press [OK button] (use [back button] to erase

and then the keypad to re-enter pin if you make a mistake)

6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the POS app."

3.2.7. Account Type Selection

The account type selection is only enabled for specific acquirers and only appears for cards

that have multiple accounts. The menu appears before pin entry where the customer can

choose which account he wants to use for that transaction. "

Menu item

No tip

18% £3,60

20% £4,00

25% £5,00

Enter amount

Below is an example of menu items. Please note that they differ between acquirers and cards:

This is what happens in a Chip & PIN transaction with the account type selection enabled:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. When the account type menu appears, scroll menu using [Up arrow] and "

[Down arrow] to find the right account type

4. Press [OK button] to select account type

5. Enter PIN using the keypad and press [OK button] (use [back button] to erase

and then the keypad to re-enter pin if you make a mistake)

6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the POS app."

3.2.8. Cardholder Point of Sale Application Selection

The cardholder POS app selection is only enabled for specific acquirers. The menu appears

before pin entry where the customer can choose which payment application he wants to use

for that transaction. Here is a list of menu items:

Menu item

Default

Savings

Cheque/debit

Credit

Menu item

Credit

Debit

Cash Benefit

Food Stamp

Gift Card

Private Label

This is what happens in a Chip & PIN transaction with the cardholder point of sale application

selection enabled:

1. Transaction is initiated in the POS app on the iPod Touch

2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in

section 1.2) with the chip facing up and towards the HiPro card reader

3. When the POS application menu appears, scroll menu using [Up arrow] and "

[Down arrow] to find the right POS app

4. Press [OK button] to select POS app

5. Enter PIN using the keypad and press [OK button] (use [back button] to erase

and then the keypad to re-enter pin if you make a mistake)

6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The merchant is responsible for providing the customer with the receipt from the POS app."

3.2.9. Barcode Selection

The HiPro card reader comes with an in-built barcode scanner. The scan engine supports 2D

barcode scanning as well as all mainstream 1S, PDF417, QR Codes (QR1, QR2, Micro QR), Data

Matrix and GS1-DataBar (RSS, RSS-Limited, RSS-14, RSS-14 Stacked and RSS-Expand).

Depending on your POS solution, you may have some of the following, different read modes:"

1. Single read mode: when a barcode has been successfully read, the scanner stops."

2. Multi read mode: multiple barcodes can be read in succession. The user must manually stop

the scanner."

3. Button mode:"

3.1. FALSE = user does not have to use the left or right button on the card reader to

scan"

3.2. TRUE = user must press the left or right button on the card reader to scan

The scanner modes and timeout counter might be able to be configured through the POS app

on the iPod Touch. The default number of seconds before the scanner deactivates after use is

“0”. Please get in touch with your POS provider to clarify on your barcode scanning options."

3.3. ADMINISTRATION MENU

To access the administration menu:

1. Press [Cancel button] and (back button)

2. Enter password: 746723 and press [OK button]

3. Scroll menu using [Up arrow] and [Down arrow]

4. To go into sub-menus press [OK button]

5. To select menu items press [OK button]

6. To go out of menus press [Cancel button]

About each menu item:

Administration menu password:

746723

Menu item

Sub-menu

items

Description

Version info

Terminal software version e.g. mPOS v.1.7.1 (236)

Device type

USB Mode

A connection type

Save and Reset

Select to save any changes you have made in this sub-

menu, the HiPro card reader restarts.

Config

Reset flash

Resets to factory settings, next time you do a transaction

the HiPro card reader will download and install the

software and configurations again.

Save and Reset

Select to save any changes you have made in this sub-

menu, the HiPro card reader restarts.

Screen

Font

Select either Normal (6x8) or Big (8x16).

Beep

Toggle

Turn beep on or off by selecting toggle.

Save and

Reset

Select to save any changes you have made in the

administration menu, the HiPro card reader restarts.

3.4. VIEW INFORMATION

To view information about your HiPro card reader:

1. Press [Cancel button] then [Up arrow] on the keypad

2. Scroll to see information using [Up arrow] and [Down arrow]

3. To exit, either wait a couple of seconds or press [Cancel button]

About the information you see:

3.5. BACKLIGHT & DISPLAY CONTROL

By clicking the [Up arrow] and [Down arrow] on the HiPro card reader, you can access

a menu which has three options:

1. Backlight

• ON: backlight on at all times (this is the default setting)

• OFF: backlight off at all times

• AUTO: backlight on only when a transaction has been started from the POS)

2. Invert Display: changes the display from a black background with white letters to a white

background with black letters

3. Reset to Default: backlight on at all times with a normal display (black background with white

letters)"

Menu item

Description

Serial number of HiPro card reader e.g. 615009227

mPOS

Terminal software version e.g. v.1.7.1(236)

COMs

Type of connection used e.g. USB

Config

Configuration version e.g. 1

Flash

This has information about the flash memory, used by Handpoint

quality assurance

EMV

EMV version e.g. 1.09 03 210514

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