Hans 2 QUAD User manual

HANS™Premium Water
Model 2 QUAD
Owner’s Manual
10100-03
Model 2 QUAD is certified by IAPMO R&T to NSF/ANSI 61,
NSF/ANSI 372, and LEC 2006.
Model 2 QUAD has been evaluated by ASSE International for
Halal compliance.
Model 2 QUAD is certified by ASSE International to LEC 2006.
Model 2 QUAD is certified by Intertek to UL STD 979.
Model 2 QUAD is certified by IAPMO R&T to CSA B483.1, ASSE
1087 and to NSF/ANSI 244 for reduction/inactivation of
pathogenic (disease-causing) bacteria, viruses and cysts.

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Document Revision Table
ECR Revision Date Section(s) Revised: Description
N/A 01 08/06/2021 Initial Release
1430 02 08/13/2021 General: Clerical and formatting updates
Title Page: Updated certification language
1513 03 09/29/2022
General: Updated cover page –
ASSE Halal and ASSE LEC 2006 marks switched
and added NSF/ANSI 372 certification
General Information: Corrected Installation Manual PN from 8910 to 10110
Terms & Definitions: Updated Power Cycle from 30 to 60 seconds
System Specifications: Removed note about well switch
Installation & Start-Up: Updated screenshot
WiFi Setup: Update to include Model 2 mobile app
Operational States: Updated Dormant Flush and High Inlet Pressure Dump,
added Filter Flush, Maintaining (Hybrid), and Outlet Over-Pressure, and changed
Maintaining 4-16 gpm to 8-16 gpm.
Warnings / Alerts: Updated alert message language and solutions. Added cloud
alert, drain valve fault and zero rejection mitigation.

General Information
HANS Premium Water QUAD.....…………………………………………………………………………….. 5
Safety…………..……………………………………………………………………………………………….. 5
California Proposition 65 Warning…………………………………………………………………............... 9
Warranty / Terms of Use…………..…………………………………………………………………………..... 9
Terms & Definitions…....………………………………………....……..…………………………….......…………. 10
System Specifications……………………………………………………………………………………………....... 11
System Overview……………………………………………………………………………………………………… 13
Installation & Start-Up………………………………………………………………………………………………… 14
Display Navigation
Home Screen…………………………………………………………………………………………………… 15
Menu Screen……………………………………………………………………………………………………. 16
Sensors Screen……………………………………………………………………………………………….... 17
Controls Screen…………………………………………………………………………………………………. 18
Solenoids Screen………………………………………………………………………………………….…….. 19
Table of Contents
10100-03 3

Display Navigation (continued)
Service Screen………………………………………………………………………………………………..... 20
Filters Screen…………………………………………………………………………………………………… 21
TDS Settings…………………………………………………………………………………………………………. 22
Basic System Settings……………………………………………………………………………………………… 23
Multi-Unit Set-Up.............................................................................................................................................24
Auto-Control Settings......................................................................................................................................25
System Diagnostics..……………………………………………………………………………………………….. 26
System Restart……………………………………………………………………………………………………….. 27
Wi-Fi Set-Up…………………………………………………………………………………………………………. 28
Software Updates…………………………………………………………………….……………………….…….…. 31
Operational States…………………………………………………………………………………………………… 32
Warnings / Alerts……………………………………………………………………………………………..….…… 36
Troubleshooting………………………………………………………………………………………….….………….. 40
Table of Contents (continued)
10100-03 4

General Information
Please refer to the HANS™Premium Water website (www.hanspremiumwater.com/support) for the most current
version of this manual as well as the Performance Data Sheet for this system (P/N 10031).
HANS™Premium Water QUAD
The HANS™Premium Water QUAD is a durable piece of equipment, which, with proper care, will last for many
years. This Owner’s Manual outlines operation and troubleshooting details vital to its sustained performance.
If the system is altered at the site of operation or if the inlet water conditions change, please contact your local
dealer or distributor to determine proper recovery for your use.
Prior to operating or servicing the QUAD, this manual must be read and understood. Keep this and all associated
documentation available for future reference.
Safety
The various safety headings used throughout this manual’s text are defined below:
NOTE: Identifies statements that provide further information and clarification.
CAUTION: Identifies conditions or practices that could result in equipment or other property damage.
WARNING: Identifies conditions or practices that could result in injury or loss of life. Failure to follow
warnings could result in serious injury or death.
DO NOT REMOVE UNDER ANY CIRCUMSTANCE CAUTION, WARNING, OR OTHER DESCRIPTIVE LABELS
FROM THE SYSTEM.
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Read this manual and the installation manual (P/N 10110) before installing and using the QUAD system. Follow
steps exactly to install the system correctly. Failure to do so could cause personal injury or property damage.
As with any water system, it is highly recommended that a leak detection system with a water main shut-off
valve be installed to prevent property damage due to a plumbing or system failure.
Do not use the HANS™Premium Water QUAD to create safe, drinkable water that is from non-potable water
sources. Do not use this system on microbiologically unsafe water or water of unknown quality without disinfecting.
For use with private wells:
General Information (continued)
WARNING: Do not use on private well water until the water has been tested by a certified drinking water
laboratory to determine microbial safety in accordance with regulatory standards. Before using this system
on a private well, it is the responsibility of the user to have the well tested by an accredited drinking water
laboratory. For continuous use of this device on a private well, it is the responsibility of the user to obtain
frequent microbiological testing (recommended twice per year, minimum) of the well water entering the
system by an accredited drinking water laboratory to monitor continued compliance with the applicable
regulatory standards. If the well source becomes microbiologically contaminated as indicated by testing,
discontinue use of this system until sufficient well treatment and testing indicates that the water again meets
the applicable regulatory standards. Following exposure of the device to microbiologically contaminated
water and prior to its reuse, conduct the proper sanitization and servicing as directed in the service &
maintenance manual (P/N 10120).
WARNING: This system may not perform as claimed unless all functional components are installed in their
proper sequence in accordance with the installation and maintenance instructions.
This system has been tested according to NSF/ANSI 244 for reduction / inactivation of pathogenic (disease-
causing) bacteria, viruses and cysts. The concentration of the indicated bacteria and virus surrogates in
water entering the system was reduced to meet the reduction criteria, as specified in NSF/ANSI 244. The
bacteria and virus surrogate reduction indicates verification of cyst reduction.
This system not intended to control all heterotrophic plate count (HPC) bacteria.

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GROUNDING INSTRUCTIONS: This system must be grounded. In the event of a malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This
system is equipped with a cord having a system-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and
ordinances.
WARNING: Improper connection of the system-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service representative if you are in doubt whether the system is properly
grounded. Do not modify the plug provided with the system; if it will not fit the outlet, have a proper outlet
installed by a qualified technician.
CAUTION: The manufacturer also recommends that the user periodically test the output water to verify the
system is performing correctly.
General Information (continued)
WARNING: This system is for use on water supplies that have been treated to public water system
standards or otherwise are determined to be microbiologically safe as demonstrated by routine testing. This
system has been tested to demonstrate protection against intermittent accidental microbiological
contamination of otherwise safe drinking water.
Do not use with water that is microbiologically unsafe or of unknown quality. This system is not intended for
use during a boil water advisory. Stop using this system when a boil water advisory is issued. After a boil
water advisory has been discontinued and prior to reuse, sanitize and service the system as directed in the
service & maintenance manual.

10100-03 8
General Information (continued)
Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the
HANS™Premium Water QUAD. Follow local codes if they differ with guides in this manual.
In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered. Consult with a licensed
plumber.
Avoid installing this system in direct sunlight. Excessive heat may cause distortion or other damage to non-metallic
parts.
If installing the QUAD outdoors, do not locate where it will be exposed to wet weather, direct sunlight, or extreme
hot or cold temperatures. The system requires an ambient temperature range of 35 to 120 degrees Fahrenheit.
The QUAD has anon-metallic valve system. Installing it on metal plumbing will break electrical continuity, which
may interrupt grounding for your home. You must restore electrical continuity in your metal plumbing system. Please
refer to the installation manual (P/N 10110) for further information.
WARNING: An air gap should be plumbed to state and regional codes and used to connect the reject water
outlet to a drain connection.
While this Reverse Osmosis system contains replaceable treatment components to raise pH, RO water can
lower pH.As this can be corrosive to some plumbing materials, care should be taken to properly maintain
your system.

10100-03 9
California Proposition 65 Warning
WARNING: This product can expose you to chemicals including Arsenic, which is known to the State
of California to cause cancer. For more information go to www.P65Warnings.ca.gov.
Warranty / Terms of Use
Please refer to the HANS™Premium Water website for Terms of Sale and Warranty Information. This information
can be found at:
www.hanspremiumwater.com/support
General Information (continued)

10100-03 10
Terms & Definitions
TERMS
DEFINITIONS
Ambient temp
Air
temperature of the immediate area around the system
Chlorine
Water additive in inlet water; may be used as a disinfectant
Element
Reverse Osmosis "filter"
gpg
Grains per gallon, a unit of measure of calcium carbonate
Hardness
Amount of dissolved calcium & magnesium in the water measured in grains per gallon (gpg)
Inlet Water
Unfiltered water from municipal or well that is plumbed into the
system
Output Water
Clean water output from the
system
pH
Scale of acidity from 0
-14, with 7 being neutral
Power Cycle
Unplugging the unit from power, waiting 60 seconds, then reconnecting unit to power.
ppm
Parts per million, a unit of measure for small concentrations of substances in water
Recovery Rate
Amount of filtered water recovered compared to
wastewater in %
Stage 3 Element
Reverse Osmosis Elements used as final stage to clean inlet water (P/N 8017)
Surge tank
Internal storage tank used to store water and buffer outlet pressure
TDS
Unit of measure for total dissolved solids in water in ppm
Wastewater
Water carrying away contaminants from the Elements to the drain

System Specifications
10100-03 11
Sample illustration is for demonstration only. Refer to the Max Inlet Water Level document directly.
Higher inlet TDS and/or lower (seasonal) water temperatures will reduce the system’s water output flow
and recovery rate (efficiency).
For inlet pressure that exceeds 60 psi, a pressure reducing valve (PRV) must be installed.
Inlet Water Source
The HANS™Premium Water QUAD is designed to operate with a wide range of inlet water; however, refer to
the Max Inlet Water Levels document (P/N 5313)for inlet water combination requirements.
A pretreatment system MUST be used to bring inlet water below these specs.

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Failure to meet minimum water requirements may cause the RO elements to foul and void the
manufacturer’s warranty.
Combinations of TDS, Iron, Arsenic, hardness and other contaminants will change maximum
specifications.
See Performance Data Sheet (www.hanspremiumwater.com/support)for further information.
This Reverse Osmosis system contains replaceable treatment components critical for effective
performance. It is the user’s responsibility to heed all alerts and warning from the system concerning
element replacement from the on-board display and the mobile app. The manufacturer also recommends
that the user periodically test the output water to verify the system is performing correctly.
System Specifications (continued)

System Overview
Exploded view of the overall system and identification of the various sub-assemblies.
Model 2 QUAD total dry weight: 385 lbs.
10100-03 13

Installation & Start-Up
Installation should be performed by a qualified technician.
Refer to the HANS Premium Water Installation Manual –Model 2 QUAD (P/N 10110) available for download
at www.hanspremiumwater.com/support.
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10110-03

The home screen displays all the pertinent operational parameters as well as filter life and total output (clean water).
Display Navigation –Home Screen
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The top banner is universal across all screens and shows detailed operating data for the system.
From any screen, select the home button.

The menu screen is navigation hub which provides access to all sub-screens.
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The sensors, controls, and solenoids screens primarily used during maintenance & service.
From the home screen, select menu.
Menu Screen

The sensors screen provides detailed operational data for all the system sensors.
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From the home screen, select sensors.
Recovery rate is a cumulative average since the last recovery reset. TDS readings are set to a default value
of 100 after a reboot (power cycle) or software upgrade. TDS sensors require 90 seconds of continuous
operation before providing a dynamic reading.
Sensors Screen

The controls screen provides manual/automatic pump control and allows the user to perform a drain cycle,
sanitization (sani) cycle, forced (idle) flush, fan test, or start-up cycle.
10100-03 18
From the home screen, select controls.
There is a 30 second delay to pump start-up after a system reset. During that delay, the controls screen
offers the user the option to cancel automatic mode which will prevent the pump from starting.
Controls Screen
Only a qualified technician should operate the pump in manual mode.

The solenoid details screen provides a visual indication of which valves are open/closed during automatic
operation while also providing the user with manual control of each solenoid when the system is in manual mode.
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The system can only be placed into manual mode from the controls screen. A button highlighted in green
indicates the valve is open.
From the home screen, select solenoids.
Solenoid Details Screen

The service screen provides access to advanced system settings.
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The service screen is typically only used during installation and/or service & maintenance. The current
software and control board versions are listed in the upper right corner.
From the home screen, select menu, then service.
Service Screen