Harmonic Spectrum MediaStore Series Parts list manual

Spectrum™MediaStore
Component Replacement Guide
Revision C

Manual Part No. 006-0206-001
02 2016
Copyright © 2015–2016 Harmonic Inc. All rights reserved. Harmonic, the Harmonic logo, Omneon, the Omneon logo, [all other Harmonic products
mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital,
Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories. Implementations of AAC and HE-AAC by Fraunhofer IIS. Other
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3 MediaStore Component Replacement Guide

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4

Manual Part No. 006-0206-001
02 2016
Copyright © 2015–2016 Harmonic Inc. All rights reserved. Harmonic, the Harmonic logo, Omneon, the Omneon logo, [all other Harmonic products
mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital,
Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories. Implementations of AAC and HE-AAC by Fraunhofer IIS. Other
company, product and service names mentioned herein may be trademarks or service marks of their respective owners. All product and application
features and specifications are subject to change at Harmonic's sole discretion at any time and without notice.
In Harmonic documents, special symbols and fonts to call your attention to important information.
DANGER: The Danger symbol indicates information that, if ignored, can cause physical
harm to you.
CAUTION: The Caution symbol indicates information that, if ignored, can adversely affect
the performance of your Harmonic product, or that can make a procedure needlessly
difficult.
NOTE: The Note symbol indicates especially important information you need, or it may
provide additional information that applies in only some carefully delineated circumstances.
IMPORTANT: The Important symbol indicates information that should stand out when you
are reading product details and procedural information.
TIP: The Tip symbol indicates parenthetical information that is not necessary for
performing a given procedure, but which, if followed, makes the procedure easier,
smoother, or more efficient.
In addition to these symbols, this guide may use the following text conventions:
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Table of Contents
Chapter 1: Introduction......................................................................................................................5
Chapter 2: MediaStore 7200 component replacement................................................................ 6
Replacing the bezel............................................................................................................................6
Removing the bezel......................................................................................................................6
Installing the bezel....................................................................................................................... 8
Replacing a disk drive........................................................................................................................9
About replacement drives............................................................................................................. 9
Failing a drive........................................................................................................................... 10
Drive slot numbers..................................................................................................................... 10
Removing a failed drive............................................................................................................. 11
Installing a replacement drive..................................................................................................... 12
Replacing an expander module.........................................................................................................13
Replacing a fan............................................................................................................................... 15
Replacing a power cooling module................................................................................................... 17
Chapter 3: MediaStore 5000 series component replacement....................................................20
Replacing a disk drive......................................................................................................................20
About replacement drives........................................................................................................... 20
Failing a drive........................................................................................................................... 21
Verifying which drive to remove..................................................................................................21
Removing a failed drive............................................................................................................. 22
Installing a replacement drive..................................................................................................... 22
Replacing an I/O module.................................................................................................................23
Replacing a power cooling module................................................................................................... 25
Chapter 4: Chassis replacement.....................................................................................................27
Replacing the chassis........................................................................................................................27
Verifying functionality....................................................................................................................... 28
Appendix A: Harmonic Technical Assistance Center contact information................................ 29
Harmonic corporate contact information............................................................................................30
Useful information for Technical Support............................................................................................30
Information about your Spectrum system..................................................................................... 30
Information about the SystemManager client PC.......................................................................... 31
Gathering drive failure information............................................................................................. 31
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Spectrum MediaStore
Appendix B: Safety and regulatory compliance information..................................................... 33
Important safety instructions.............................................................................................................. 33
Safety symbols & safety, warning & caution instructions..................................................................... 34
Symboles de sécurité de sécurité, d'avertissement et Attention Instructions............................................ 36
Sicherheit Symbole und Sicherheit, Achtung & Vorsicht Anleitung........................................................39
Site preparation instructions..............................................................................................................44
Product end-of-life disassembly instructions........................................................................................ 45
Safety rules (English)........................................................................................................................ 46
Règles de sécurité.............................................................................................................................46
EU manufacturer’s Declaration of Conformity.....................................................................................46
Electromagnetic compatibility notices – Class A..................................................................................47
Product regulatory compliance markings............................................................................................49
Product environmental compliance.....................................................................................................51
EU RoHS................................................................................................................................... 51
EU REACH.................................................................................................................................52
China RoHS...............................................................................................................................52
Other RoHS and REACH type regulations....................................................................................53
Waste Electrical and Electronic Equipment (WEEE).......................................................................53
Battery directive......................................................................................................................... 54
WEEE Take-Back Request Program..............................................................................................54
Compliance with country specific environmental, safety and EMC standards.........................................55
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Chapter 1
Introduction
This guide provides information to help you replace components in your Spectrum device or system.
Make sure that you read all safety warnings and instructions, and that you have received a replacement
component from Harmonic before you begin any of the procedures in this guide.
5

Chapter 2
MediaStore 7200 component replacement
The following components may be replaced in this device: bezel, disk drive, fan, expander module, and
power cooling module. Please contact Harmonic Technical Support when replacing a component.
•Replacing the bezel
•Replacing a disk drive
•Replacing an expander module
•Replacing a fan
•Replacing a power cooling module
Replacing the bezel
Over time, the bezel LEDs can wear out. Replacement bezels are available from Harmonic.
CAUTION: The front panel is susceptible to electrostatic discharge (ESD) when the bezel
is removed. Wear the appropriate ESD protection when you remove the bezel.
Removing the bezel
The bezel may be removed during operation.
1. Press in the release button on the left side of the bezel, and then pull the left side of the bezel away
from the chassis.
Example:
6

Replacing the bezel
2. Pull the right side of the bezel slightly away from the chassis, and then disconnect the bezel cable
from the 4-pin connector from the front panel.
Example:
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Chapter 2: MediaStore 7200 component replacement
Installing the bezel
Before you install the bezel, ensure that the server is mounted on the rack and that all disk drives are
installed.
NOTE: For optimum airflow, do not obstruct the air vents on the bezel after it is installed.
1. Connect the cable inside the bezel to the 4-pin connector on the right side of the front panel.
2. Fit the two posts on the right side of the bezel into the holes in the rack ear on the right side of the
chassis.
The bezel cable should form a loop that fits inside the metal panel of the bezel.
3. Press in the release button on the left side of the bezel while pushing the left side of the bezel straight
onto the chassis, and then release the button.
The posts on the left side of the bezel will fit into the holes in the rack ear and secure the bezel on the
chassis.
8

Replacing a disk drive
Replacing a disk drive
The MediaStore contains high-performance disk drives that can be hot-swapped during operation.
NOTE: The procedures in this section apply to SystemManager version 6.3. If you
are running a different version of SystemManager, some steps may vary. Refer to the
SystemManager Release Notes for instructions on upgrading.
DANGER: Observe all conventional ESD precautions when handling Spectrum devices
and components.
About replacement drives
Replacement drives must meet certain criteria. In the event of a drive failure, replacement drives are
available from Harmonic.
IMPORTANT: Use ONLY Harmonic-supplied replacement drives. Drives from any other
source will be excluded from coverage under the Harmonic product limited warranty and
maintenance services programs. In addition, any errors or damages caused by the use
of drives provided from any other source will cause the entire product to be excluded
from coverage under the Harmonic product limited warranty and maintenance services
programs.
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Chapter 2: MediaStore 7200 component replacement
NOTE: Replacement drives should have the same or greater drive capacity as those they
are replacing, and their form factor must match the other drives in the enclosure.
If you wish to install a Harmonic-supplied drive model that is not supported by your current version
of Spectrum firmware, you may need to install a "DDC" configuration file to your video server, which
enables you to install and use the new drive. For details, see "Installing a DDC file" in the Harmonic
SystemManager User Guide.
Be sure that you have a replacement drive on hand before removing the failed drive. You may wish to
have more than one replacement drive on hand in case the first is not responsive.
Failing a drive
Fail a drive that is experiencing a loss of data to remove it from a RAID set. This procedure is a
prerequisite to replacing a drive and is performed on the ContentServer or ContentStore Properties page
in SystemManager.
1. From the Configuration page, click the Servers & Switches icon.
2. On the Servers & Switches page, scroll to the ContentServers/ContentStores section and click the
Name of the required server.
3. On the Properties page, scroll to the Drives section and then select the drive(s) you wish to fail.
4. Click Fail Drives.
The drive Status changes to "Dead" and "Unraided".
5. If replacing the drive, note the Slot number of the failed drive.
Drive slot numbers
Correctly identify the drive slot before removing the drive from the chassis.
Figure 2-1: Drive slots numbers in the MediaStore 7200
10

Replacing a disk drive
Removing a failed drive
Drives may be replaced while the system is powered on. Make sure you have a replacement drive on
hand before removing the failed drive.
NOTE: Damage can occur to a drive if it is removed while it is spinning. After failing a
drive, wait 30 seconds to remove the drive to ensure that it has stopped spinning.
1. Press the blue release button inward to unlatch the drive carrier, and then pull open the lever.
2. Slide the drive carrier out of the drive bay.
Example:
3. Wait an additional 30 seconds, then remove the drive from the MediaStore enclosure.
4. On the Add/Remove Drives screen, click Remove next to the drive to "hide" the drive from view on
the Disk Utilities screen in the future.
TIP: To find each drive view: From the Configuration tab, click the Disk Utilities icon
on the left to access the Disk Utilities screen. Click on the MediaDirector with the
required disk drive(s) to display the associated drive views.
NOTE: You must click the Remove button associated with the disk for each
MediaDirector in an EFS.
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Chapter 2: MediaStore 7200 component replacement
Installing a replacement drive
Install the replacement drive and then verify that SystemManager reports the drive as alive. The RAID set
rebuild should begin automatically.
1. Press the blue release button on the replacement drive to open the lever.
2. Insert the drive carrier into the bay, sliding the drive until it contacts the backplane.
NOTE: The drive tray is in the correct position when its front edge lines up with the
edge of the drive bay.
3. Close the drive carrier release handle to lock the drive into place.
Example:
Within three minutes, the new drive should appear on the Disk Utilities screen on the
SystemManager application.
4. Verify that each MediaDirector reports the drive as Alive.
If it is reported as Alive by every MediaDirector, an automatic rebuild commences on this drive. Skip
to Step 6.
If the drive is not reported as Alive, bypass the drive. Follow the instructions in "Removing a failed
drive" to bypass the drive. If another drive is available, repeat steps 1- 4 using this drive. If successful,
continue to the next step. If unsuccessful, contact Technical Support for assistance.
12

Replacing an expander module
If you do not have another drive available, contact Technical Support.
5. If there is another drive that is available to configure as a hot spare, decide which drive should be
used as the RAID rebuild target. Configure this drive as a Local Hot Spare for the RAID set.
Refer to "Making a local hot spare drive" in the Harmonic SystemManager User Guide for instructions.
NOTE:
Before configuring a drive as a hot spare, ensure that the drive has the correct
firmware version as determined by the SystemManager and displayed on the Upgrade
Firmware screen. If the drive does not have the correct version, contact Technical
Support for assistance.
Once a drive is configured as a Local Hot Spare, an automatic rebuild commences on this drive.
6. On the RAID Utilities screen, monitor the status for the RAID set.
The status should change from Compromised to Rebuilding immediately. If it does not, start the
rebuild manually by clicking on Start Rebuild.
7. Reconfigure all other hot spare drives as desired.
8. Periodically monitor the rebuild until complete.
Once complete, RAID set status changes to Normal, Attached, Viable.
What to do next
If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton,
cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the failed
drive and return it promptly to Harmonic for analysis. Contact Technical Support for a Return Authorization
Number (RA) before shipping the drive.
Replacing an expander module
Harmonic suggests that you label the SAS cables as you remove them from the expander module. This
will ensure the cables are correctly assigned in the new module.
CAUTION: When replacing an expander module, the entire Spectrum system must be
shut down.
1. Power down the Spectrum system.
Refer to "Powering down a Spectrum System" in the Spectrum System Installation Guide for complete
instructions.
2. Disconnect the SAS cable(s) from the failed expander module.
3. Loosen the thumb screw to release the expander tray handle.
4. Open the tray handle to the left, and then pull the expander module out of the slot.
Example:
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Chapter 2: MediaStore 7200 component replacement
5. With the tray handle fully extended, slide the replacement expander module into the slot until it is
firmly seated.
6. Close the tray handle, lifting it slightly in order to align the thumb screw with the hole, and then tighten
the thumb screw.
Example:
14

Replacing a fan
7. Attach the SAS cables to the new expander module.
NOTE: Do not twist the SAS cables or bundle them with the power cables.
8. Power on the Spectrum system.
Refer to "Powering up a Spectrum System" in the Spectrum System Installation Guide for complete
instructions.
Replacing a fan
Each fan assembly is designed for tool-less removal and installation.
The MediaStore can remain powered on while you replace the fan.
1. Make sure that you identify the faulty fan module.
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Chapter 2: MediaStore 7200 component replacement
2. Loosen the two captive thumb screws on both sides of the fan.
3. Grasping both thumb screws, pull the fan gently but firmly until it clears the chassis.
Example:
4. Slide the replacement fan into the bay, aligning the thumb screws with the screw holes on the chassis.
5. Once the fan is fully inserted, tighten the captive thumb screws.
Example:
16

Replacing a power cooling module
Replacing a power cooling module
The MediaStore is equipped with two hot-swappable power cooling modules. If one fails, the load
is transferred to the remaining module without interruption to service. To take full advantage of the
redundancy, Harmonic recommends that you use separate, isolated power sources for each AC input.
DANGER: Observe all conventional ESD precautions when handling Spectrum devices
and components.
CAUTION: Do not remove the faulty power supply unless you have a replacement of the
correct type ready for installation. Do not leave a power supply slot empty for more than ten
minutes. Doing so will cause the MediaStore to overheat, which will result in component
failure.
1. Make sure that you identify the faulty power supply module.
17 MediaStore Component Replacement Guide