
Hayward Pool Products (Australia) Pty Ltd.
Tel: 1300 POOLS1 www.hayward-pool.com.au
USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
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USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
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HAYWARD POOL HEATER LIMITED WARRANTY
Hayward Pool Products (Australia) Pty Ltd (ACN 083 413 414) ("Hayward Pool Products") distributes Hayward Pool Products in Australia and provides the following
warranty:-
LIMITED HEATER WARRANTY
Hayward Pool Products warrants that its products are free from defects in materials and manufacture for 12 months from the date of purchase (unless otherwise specified).
Hayward Pool Products will at its discreon, except in the circumstances described below, either replace or repair any product proven to be defecve during the warranty
period for either materials or manufacture or alternavely pay the cost or repair or replacement within 90 days of the receipt of the defecve product, barring unforeseen
delays. This warranty is personal to the original purchaser and does not pass to any subsequent purchaser(s). It does not apply if the pool heater is installed in violaon of
any applicable code or ordinance, or is not installed, operated and maintained in accordance with our instrucons, or is misused, damaged by accident, weather,
freezing, water void and/or excess pressure, altered or disconnected. It does not apply with respect to:
1. A heater not equipped with Cerfied C.S.A. limit controls or equivalent pressure relief valve.
2. A heater operated with sengs in excess of, and/or with fuel not conforming to those shown on rang plate.
3. A heater on which the serial numbers have been altered, defaced, or removed.
4. Leaks arising from defecve installaon;
5. Producon of noise, odours, or discoloured (rusty, ect.) water;
6. Leakage substanally contributed to by sediment, lime precipitate and/or higher than normal dissolved solids (pH above 7.8) in the tank, copper tubes, or water
ways;
7. Leakage caused substanally contributed to by corrosive elements in the atmosphere (such as the storage of chlorine or other chemicals);
8. Leakage caused substanally or contributed to by corrosive pool water in an acid condion (pH below 7.2);
9. Damage caused substanally or contributed to by an external source of energy;
10. A pool/spa heater is a water containing device. Leakage of water from this device can be expected at some me due to malfuncons or limitaons of the service life
of various components. Do not install this product where such leakage can cause damage. MANUFACTURER IS NOT RESPONSIBLE OR LIABLE FOR ANY COSTS INCURRED
BY SUCH DAMAGE.
To the extent permied by law, except as set out in this Warranty, Hayward Pool Products excludes all statutory or implied condions and warranes and any other liability
it may have to the Customer (including liability for indirect or consequenal loss) that may arise under statute or at law including without limitaon for breach of contract,
in tort (including negligence) or under any other cause of acon.
To the extent permied by law, except as set out in this Warranty, Hayward Pool Products limits its liability under any condion or warranty which cannot be legally
excluded in relaon to the supply of Goods and Services to:
1. Replacing the Goods or supplying equivalent Goods or Services again;
2. Repairing the Goods;
3. Paying the cost of replacing the Goods or of supplying equivalent Goods or Services again; or
4. Paying the costs of repairing the Goods.
THIS PRODUCT REQUIRES QUALIFIED INSTALLATION
All Hayward heaters due to their technical nature are only intended for sale by retail shops where local sales and technical support can be provided or as a part of a new
Pool Installaon. Warranty claims for such products will only be recognised when the products have been sold and installed by technicians approved by Hayward Pool
.
HEATING PRODUCTS
Please note that warranty claims for gas Heaters are handled directly by Hayward Pool Products and are not authorised for over the counter exchanges. These items are
site specific and involve local condions such as placement, installaon, water chemistry, fuel supply and electricity. Each unit needs to be evaluated on the site ulising
Hayward Pool Products authorised service network. Hayward Pool Products will not be responsible for addional costs incurred where a heater has been installed at a
locaon situated further than 20km from an authorised service outlet. Advice must be sought in wring from Hayward Pool Products to determine appropriate service
procedure on a case by case basis. Under no circumstances should a complete Heater or Heat Pump be returned without prior wrien approval from either Hayward Pool
Product warranty department or your local Branch Customer Service Centre.
Products where installaon has not been carried out in accordance with this requirement, warranty, labour and support will be the sole responsibility of the reseller supplying
the product. Claims will only be accepted where evidence is provided that installaon has been completed by an organizaon, business or individual who has been authorised
or approved by Hayward Pool Products (Australia) Pty Ltd, to undertake such installaon.