Hearth & Home IntelliFire Touch 2.0 User manual

1Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
Leave this manual with party responsible for use
and operation.
IFT2-PACM
IntelliFire Touch®2.0 Premium Auxiliary Control Module
Installation Instructions
1. Introduction
The IntelliFire Touch®2.0 Premium Auxiliary Control Mod-
ule (IFT2-PACM) is an AC powered device that controls
peripheral devices such as lights, fans, heat management
systems, power vents and secondary burners approved
for use in Hearth & Home Technologies (HHT) products
that are equipped with IntelliFire Touch technology. It is
connected to and controlled by the IntelliFire Touch 2.0
Electronic Control Module (IFT2-ECM).
NOTICE! The PACM only operates with the IFT2-ECM.
2. Installation
A. Precautions
The IFT2-PACM is tested and safe when installed in ac-
cordance with this installation manual.
• DO NOT install any of the components included with
this kit if they may look damaged.
• DO NOT modify, disassemble, or substitute any of the
components included with this kit.
• Installation of this kit MUST BE DONE by a qualied
service technician.
• The IFT2-PACM is approved for interior installation only
and should not be used in exterior installations.
• Any additional peripheral devices such as lights, fan,
heat management systems, secondary burner, and/or
power vent must be installed as directed in the appliance
Installation manual or accessory instructions.
NOTICE! Keep remote control out of reach of children.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty will be voided by, the following actions:
• Installation and use of any damaged system component.
• Modication of the system component.
• Installation other than as instructed by Hearth & Home
Technologies.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a re hazard.
• Read, understand and follow these instructions for safe
installation and operation.
B. Kit Contents
• IFT2-PACM Control Module
• AC Input Power Cord
• 1 inch sq. Piece of Velcro
C. Installation Steps
CAUTION! Do not install damaged components. If you
received components that are damaged, contact your
dealer for assistance.
1. Remove the contents from the packaging.
2. Locate the IntelliFire Touch electronic control module
(IFT2-ECM) in the control cavity of the appliance and
move the three-position switch to the OFF position.
See Figure 1.
3. Remove protective rubber cap from connector on the
top of the IFT2-ECM. See Figure 1.
Figure 1 IFT2-ECM
FANFAN
THREE POSITION SWITCH
LED INDICATOR PAIRING HOLE
PACM CONNECTOR
THREE POSITION SWITCH
LED INDICATOR PAIRING HOLE
PACM CONNECTOR
WARNING! Risk of Shock! DO NOT touch male pins.
Leave rubber cap on all the cap-on receptacles unless the
receptacle is connected to an accessory kit.

Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23 2
7. Connect the female end of the AC input power cord
that came with the kit into the PACM. Ensure that AC
input power cord is securely and fully inserted into the
PACM. Plug the three prong male end of the AC input
plug into the junction box of the appliance. Verify that
the junction box has 110-120 VAC power. See Figure
4.
8. Move the three-position switch on the IFT2-ECM to
the REMOTE position. The green LED will blink three
times. A few seconds later, an audible “beep” will oc-
cur to indicate that the system is ready.
6. The IFT2-PACM can provide power to HHT approved
kits including fan, lights, power vent, four heat man-
agement outputs and secondary burner.
• To connect a 120 VAC fan to the PACM, insert the
three-pronged male plug from the fan into the re-
ceptacle located on the right side of the PACM as
shown in Figure 4.
• To connect a light kit to the PACM, remove pro-
tective rubber cover from the “LIGHT” output, and
connect the 4-pin female molex connector that
was supplied with the light kit into the 4-pin male
molex receptacle on the PACM as shown in Fig-
ure 4. Make sure that a 12VDC power supply is
connected to the PACM “12VDC” input receptacle.
Ensure all lights are connected upon power up of
ECM.
• To connect a power vent kit to the PACM, remove
protective rubber cover from the “PV” output, and
connect the 3-pin female molex connector that
was supplied with the power vent kit into the 3-pin
male molex receptacle on the PACM as shown in
Figure 4.
5. Connect the IFT2-PACM to the IFT2-ECM by aligning
the pins and tabs and pushing the PACM onto the
ECM until both tabs latch in place. Ensure the ECM
and PACM are aligned with each other and fastened
securely. See Figure 3.
Figure 3 Connecting IFT2-PACM and IFT2-ECM
Figure 4 Fan, Lights, Heat Management and Power Vent Connections
4. Attach velcro included with the PACM to the bottom of
the PACM. See Figure 2.
• To connect a Heat Management kit to the PACM,
remove protective rubber cover from the “HMX”
where X denotes the HM output numbering as 1,
2, 3 or 4, and connect the 3-pin female molex con-
nector that was supplied with the heat manage-
ment kit into the 3-pin male molex receptacle on
the PACM as shown in Figure 4. Refer to heat
management kit or appliance instructions for the
correct HM port to use. Section 3 of this manual
provides further details regarding the functionality
of each HM port.
• To connect a secondary burner (SB) kit to the
PACM, connect the 2-pin female molex connec-
tor that was supplied with the SB kit into the 2-pin
male molex receptacle on the PACM as shown in
Figure 4.
AC INPUT POWERAC INPUT POWER
FANFAN
HM4HM4
HM1HM1
LIGHTSLIGHTS
SECONDARYSECONDARY
BURNER (SB)BURNER (SB)
12VDC12VDC
Figure 2 Attach Velcro
VELCRO
PVPV

3Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
D. Re-Pairing existing IFT2-RC450 after add-
ing IFT2-PACM, blower kit, light kit or
power vent
NOTICE! Pairing the IFT2-RC450 to the IFT2-ECM is NOT
REQUIRED when adding the IFT2-PACM. Connect the AC
input power and peripheral accessories to the IFT2-PACM,
then move the IFT2-ECM slider switch to the REMOTE
position. The IFT2-ECM and IFT2-RC450 will automatically
detect connected peripheral accessories.
Figure 5 Pairing Remote
If the “Now pairing remote to product” icon occurs:
1. Verify that all the wire connections are complete, and
verify that the PACM is powered by 120 VAC.
2. On the IFT2-ECM, move the ON/OFF/REMOTE switch
to the REMOTE position. The green LED will blink three
times. A few seconds later, an audible “beep” will occur
to indicate that the system is ready.
3. Locate reset button on back of the RC450 (opposite from
“P” hole). Press and release the reset button with a paper
clip (or similar object).
4. Locate the pairing hole on the ECM. See Figure 6. Using
a paper clip or similar item, press and release the pairing
button. The ECM will “beep” once and the green LED blink
for 14 seconds. During the 14 seconds, it is normal for
accessories such as lights or fan to energize momentarily.
5. As soon as the main screen appears, tap on the gray
indicator bar on the top edge of the screen display. Next,
immediately tap the pairing icon as shown in Figure 7.
Successful pairing will be indicated by a double beep from
the ECM.
Figure 6 Pairing IFT2-ECM
Figure 7 IFT2-RC450 Wall Mount / Pairing Screen
REMOTE POSITIONREMOTE POSITION PAIRING HOLEPAIRING HOLE
GREEN LEDGREEN LED
Successful pairing will be indicated by a double beep from
the ECM.
NOTICE! During re-pairing, some versions of the IFT2-
RC450 may display “Now pairing remote to product” before
being able to reach the diagnostic menu on remote. This
message will impair the ability to access the pairing ICON
button. See Figure 5.

Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23 4
FLAME
SENSE IGNITER
TO JUNCTION
BOX 110-120
VAC
FAN 110-120 VAC
IFT2-RFM
ADAPTER
I
S
6 PIN
6V DC
BATTERY PACK
BLK
RED
BRN
ORANGE
(PILOT)
GREEN
(MAIN)
IFT2-RC450
REMOTE CONTROL
(OPTIONAL)
BLK
RED
(OPTIONAL)
IFT-WFM
WI-FI MODULE
(OPTIONAL)
TO JUNCTION
BOX 110-120
VAC
12 VDC
POWER SUPPLY
LIGHT WIRE
ASSEMBLY LED LIGHT BAR
6 VDC POWER
(OPTIONAL)
ODS MODULE
(OPTIONAL)
APPLIANCE
ON/OFF
CONTROL
BRN
BLK
WIRE ASSEMBLY
MODULE
RESET
SWITCH
(OPTIONAL ON SOME
MODELS ONLY)
SPLITTER
BLK
RED
IFT-WFM
IFT2-ECM
IFT2-PACM
SECONDARY BURNER (SB)
POWER VENT OPTIONS
PVI-SLP-B
PVLP-SLP
PVV-SLP
HEAT MANAGEMENT
OPTIONS
HM1, HM2, HM3, HM4
E. Wiring Diagram
IntelliFire Touch®2.0 System Wiring Diagram
Figure 8 Wiring Diagram
Refer to appliance Installation Manual for product
specic wiring diagram.

5Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
SCREENSCREEN
Turn Flame On/O󰀨
Toggle this function to turn ON or OFF your appliance.
Thermostat
Introduction
This user manual serves as a quick reference to the
screen, functions and indicators on your IntelliFire Touch
IFT2-RC450 Remote control.
A remote control is not included with this kit. An RC450
remote is recommended to get maximum usability from
the system. The remote will automatically congure to
control the installed accessories as shown below.
FUNCTIONSFUNCTIONS
You can set and maintain your desired room temperature
with the thermostat function. This function automatically
adjusts your appliance to maintain the desired set
temperature (ST).
To achieve the most accurate thermostat function, place
your remote control in the same general space that you
want to have the temperature controlled by your appli-
ance. For best results, keep your remote control away
from direct radiant heat from the appliance, adjacent
windows and doors, HVAC vents, and direct sunlight.
To use the thermostat function, access the main menu
screen on your remote, and select thermostat. Next,
select your desired set temperature and press SET to
conrm the setting. The actual room temperature (RT),
measured by your remote control, will be displayed in
the upper right corner of the main menu screen. To turn
the thermostat function o󰀨, select thermostat on the main
menu screen and select OFF in the bottom left corner of
the temperature setting screen.
The thermostat function will automatically adjust the ame
height based on the di󰀨erence between the RT and the
ST. As the RT rises closer to the ST, the ame height will
automatically adjust down.
During thermostat use, a manual adjustment of your
ame height will result in the control exiting the
thermostat mode and entering the standard on/o󰀨 mode.
3. Operation
INDICATOR BAR
SELECTION
INDEX
ROOM TEMPERATURE
DISPLAY
1
2
3
4
NOTICE! If your appliance is equipped with a Power Vent,
the ame will come on after the programmed pre-purge
delay.
NOTICE! This feature is only available for use on heater-
rated appliances. Decorative appliances are shipped from
the factory with the thermostat function disabled.

Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23 6
Lights*
If your appliance is equipped with lighting features, use
this function to adjust them to your desired intensity. The
lights can be adjusted whether the ame is on or o󰀨.
Timer
For your convenience a timer can be set up to 180 min-
utes to turn o󰀨 your appliance. The timer will turn the
ame o󰀨 automatically at the selected preset time.
To use the timer function, press “Timer” on the main
screen, select time by using the numeric keypad, then
press “Set.” To turn the timer o󰀨, select timer from main
screen and select OFF.
Child Lock
A child lock is available underneath the battery cover. When
the lock is enabled, the screen will lock and no functions can
be selected. The lock icon will appear on the remote control.
Flame Height
You can set your desired ame height level to a󰀨ect the
ambiance and control the heat output.
Your appliance will remember the previous ame height
setting and adjust the ame to that level 10 seconds after
start.
Accent Lights
If your appliance is equipped with either clear lights or
colored lights, you can use this function to adjust the
intensity and colors.
If the appliance has the color accent lights, you can adjust
the color selection as well as run the “Color Cycle” which
is a lighting mode that cycles through all available colors.
Heat Management
Heat-Zone (HM1)
If your appliance o󰀨ers heat management and you wanted
to have a Heat-Zone option, it would be connected to the
HM1. HM1 will automatically turn on the heat zones when
the IFT2-ECM tells the heat zone to turn on. There is no
fan speed adjustment on the HM1.
Heat-Out (HM2)
If your appliance o󰀨ers heat management and you wanted
to have a Heat-Out option, it would be connected to HM2.
This IFT2-ECM will automatically turn on the HM2 if no
accessory is connected to the HM1 output. If you have
both HM1 and HM2 with proper accessories, you can go
back and forth between HM1 and HM2. It will always start
on HM1, there is no fan speed adjustment on the HM2.
Heat-Zone (HM3)
If your appliance has an adjustable Heat-Zone-Gas
option, it would be connected to the HM3 output. This
output will give the customer the ability to adjust the Heat-
Zone-Gas three speeds and on or o󰀨.
Heat-Out (HM4)
If your appliance has an adjustable Heat-Out option, it
would be connected to the HM4 output. This output will
give the customer the ability to adjust the Heat-Out three
speeds and on or o󰀨.
FUNCTIONSFUNCTIONS
Thermostat with Heat Management
Depending on the HM1-HM4 PACM outputs your appli-
ance is using, the control will adjust the ame height and
the blower settings (when applicable) to better maintain a
consistent heating value.

7Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
HOT
This indicates that the appliance is still hot for 20 minutes
after the appliance is turned o󰀨.
Remote Control
Battery
Remote control battery life indicator. If the batteries on
your remote are low, a notication will display on the
screen asking you to “Replace Remote Batteries” or
“Must Replace Remote Batteries to Operate Appliance”.
Refer to Replace Remote Batteries Section.
NOTICE! To extend the time between replacing batteries,
Lithium Ion and rechargeable NiMH AAA batteries can be
used.
INDICATORSINDICATORS
Cold Climate
This function turns on a small pilot ame and keeps the
air inside your appliance warm while not in use. It is a
useful feature in colder weather to minimize condensa-
tion on the appliance glass.
NOTICE! This feature is disabled when a Power Vent is
installed on the appliance.
NOTICE! The continuous pilot will automatically turn OFF
after 166 hours if appliance is not actively used. If Flame
ON is activated before 166 hours, the automatic timer will
re-start.
Temperature Display
You can toggle the temperature display between °F and
°C by tapping on the Room Temperature display.
* = Optional Feature
Power Vent*
Power Vent technology makes it possible to install a gas
appliance virtually anywhere. The Power Vent is a fan
powered accessory that pulls exhaust from the appliance
providing longer and more exible venting congurations.
A Power Vent is a standard accessory on some products
and an option on others. When a Power Vent is detected,
a pre-purge of 120 seconds is automatically required.
During this time, the power icon is temporarily replaced
with 2min, 90s, 60s, and 30s, denoting the countdown
until the appliance turns on. All other functions, except
for TURN FLAME OFF are disabled during this time.
The Power Vent is always ON when the ame is ON.
When the ame is turned o󰀨, a post-purge time of
approximately 20 minutes will occur.
Cold-climate function and battery backup are disabled if
a Power Vent is used.
Fan Speed*
If your appliance is equipped with the fan feature, use
this function to increase or decrease the amount of heat
released into your room. A built-in delay timer will turn
the fan on three minutes after your appliance has been
running to prevent cool air from being pushed into the
room. If the ame is turned o󰀨 with the fan ON, the fan
will continue to run for 12 minutes then shutdown as long
as the ame stays o󰀨.
Your appliance will remember the previous fan speed
setting and automatically adjust to that level 3 minutes
after start-up.
Diagnostics Menu
Tap anywhere in the gray indicator bar area to display all
functions below. When red, it indicates an error has been
detected.
FUNCTIONSFUNCTIONS
Note: PRIMO-II series appliances operate with the same
technology as described above, with the power vent
integrated directly into the appliance.

Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23 8
Call Dealer - Pilot Flame Error
Pairing
When the pairing icon is green, it indicates that the
remote is paired to your appliance and can operate it.
If the pairing icon is gray, the RC450 is not paired to an
IFT2-ECM. Please contact your dealer and report this
issue.
Call Dealer - Power Vent Error
Your appliance has detected that a Power Vent is not
functional. Please contact your dealer to report this issue.
Fan will turn on within 3 minutes
Your appliance has a built-in delay that prevents the fan
from operating within the rst 3 minutes of operating the
appliance. This allows the air to be heated to a comfortable
temperature before the fan circulates it.
INDICATORSINDICATORS
Your appliance has been disabled. Please contact your
dealer and report this issue. Refer to troubleshooting
guide.
Call Dealer - Appliance Safely disabled
Your appliance has been disabled. Please contact your
dealer and report this issue.
Remote Control Communication
Error
Your remote control is not able to communicate with your
appliance. Verify that you have power to your appliance.
If there is a power outage, verify that appliance battery
backup is tted with new batteries. After taking these
actions, communication can be re-established by pressing
the screen to activate the remote control. It may take
several minutes for remote control to re-establish pairing.
Sorry your appliance did not start.
Try again by pressing Flame On.
Your appliance did not start during the last Flame On
command. Verify that you have power and gas to your
appliance. Press the Turn Flame ON icon again, verify
that the appliance accepts command with an audible
beep, and turns on the ame within 90 seconds.
Call Dealer - Heat Management Error
Your appliance has detected that a Heat Management
blower or fan is not functional. Please contact your dealer
and report this issue.
Backup Battery
The battery life indicator is for a backup power source
for the IFT2-ECM located inside your appliance. It is
intended to operate the appliance in the event of a power
failure. Consult your owner’s manual for your appliance
on how to utilize this feature.
Batteries should only be used as an appliance power
source in the event of a power outage. Batteries should
not be used as a primary long-term power source.
NOTICE! Battery backup is not available if a Power Vent
is installed.

9Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
Maintenance
Your appliance will remind you to schedule routine ser-
vice after 300 hours of Flame ON time is accumulated.
Please contact your dealer for a 300 hour inspection to
ensure your appliance is operating at peak performance.
1. Wake-up your remote control display by touching
anywhere on the touch screen.
2. Tap the “Dismiss” Icon. The system will reset the
maintenance reminder. Tap “Main Menu” to return to
the main menu.
Replace Remote Batteries
Your remote batteries are low. Recommend immediate
replacement before using remote to control appliance.
OR
Must Replace Remote Batteries to Operate
Appliance
INDICATORSINDICATORS

Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23 10
4. Frequently Asked Questions/Troubleshooting
Symptom Possible Cause Corrective Action
The appliance does not
respond to commands from
the RC450 or display does
not light up when screen is
touched.
Batteries are depleted. Install NEW batteries.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as
shown on batteries receptacle.
The display on RC450 lights
up when screen is touched
but it does not respond to
commands.
Touchscreen has lost
calibration.
Touchscreen needs to be recalibrated. Follow steps from
IFT2-RC450 Installation Instructions to recalibrate the
screen.
Child Lock is ON.
Check child lock icon located at the top of the RC450
display. If ON, it will show as a “locked” symbol. To un-
lock, remove battery compartment door, locate child lock
switch and move to “unlock” position. Verify child lock
icon on screen is now displayed in “unlock” position.
The RC450 emits a constant
beep when batteries are
inserted
One (or more) of the 4
inserted batteries has a
very low charge.
Replace all 4 batteries with new, brand name quality bat-
teries.
One of the battery terminals
is misaligned.
Visually inspect the battery terminals for misalignment
or damage. If damaged beyond basic repair, replace the
RC450.
The RC450 displays the
following message on-screen:
No dealer info available
Dealer information is not
programmed into the
RC450.
The RC450 will still provide all available functions, and
appliance is fully available for use. Call dealer to have
them program the RC450.
The RC450 displays the
following message on-screen:
Call “Dealer Name & Number”
to schedule maintenance.
The appliance maintenance
reminder after a 300 hour
of operation.
The appliance is still functional but is due for a 300 hour
regular maintenance check. Call your dealer to schedule
the maintenance check for the appliance or press “dis-
miss” and the 300 hour maintenance check will reset.
Thermostat function does not
appear to be controlling room
temperature properly.
The RC450 is placed at
a very short distance or
too far away from the
appliance.
Try to keep the RC450 close to the appliance but not
directly in front of it. The RC450 acts as the room tem-
perature sensor when in thermostat mode.
RC450 is placed in the path
of an air draft or vent.
Move the RC450 away from the direct path of air ow.
The RC450 acts as the thermostat room temperature
sensor.
Flame Modulation
The IFT system is designed to automatically adjust the
ame intensity based on the di󰀨erence between the
desired room temperature, and actual temperature.
In thermostat mode, the hearth appliance will start in
HIGH ame, but as the actual temperature approaches
the desired set temperature on the remote, the ame
intensity will automatically decrease. Automatic ame
modulation will result in more control of the tempera-
ture, but will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the
ame after extended periods of
operation.
9 hour safety shutdown
timer
This is normal behavior. The appliance has a safety tim-
er that will automatically turn OFF the ame after nine
hours of continuous operation.
The RC450 displays the
following message on-screen:
“Fan will turn on within 3
minutes”.
Functioning as intended.
The appliance has a three minute delay timer before the
fan is turned ON. This allows the air surrounding the ap-
pliance to be heated before being pushed into the room.
NOTICE! Please contact your Hearth & Home Technologies dealer if the Corrective Actions do not resolve the issues with
your appliance.

11 Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
Symptom Possible Cause Corrective Action
The RC450 displays the
following message on-
screen:
“Replace Remote Batteries”
or “Must Replace Remote
Batteries to Operate
Appliance”.
Low batteries in the RC450. Install new batteries in the RC450.
The RC450 is displaying an
incorrect brand.
The RC450 was programmed
incorrectly.
Call dealer to have them program the RC450 with cor-
rect branding. The RC450 is still fully functional and the
appliance is una󰀨ected.
After turning ame ON using
the RC450, the ame does
not turn ON immediately and
instead a two minute timer is
displayed.
Power Vent or convection
blower is installed on the
appliance.
This is expected behavior and the two minute timer is
called a pre-purge timer. The ame will turn ON at the
expiration of the timer.
The IFT -RC450 displays
the following message on-
screen: “Appliance safely
disabled. Call dealer for
service”.
In addition the LED indicator
on the ECM will ash
twice red and once green
indenitely.
Ignitor wires (orange) or ame
sense wire (white) is shorted
to chassis ground.
Verify that pilot sense and ignitor leads are not shorted
to chassis ground and the protective covering has not
melted or is cut. Replace pilot if necessary.
The IFT2-ECM is unable
to sense ame due to
Contamination on ame
sensing rod.
Measure pilot sense lead resistance. If more than 1
Ohm, clean ame sensor rod with ne steel wool and
measure resistance again. If resistance still > 1 ohm,
replace pilot.
Ignitor and sense wires are
incorrectly wired.
Verify that the sense lead (white) is securely terminated
to the “S” terminal on the IFT2-ECM, and that the ignitor
lead (orange) is terminated to the “I” terminal on the
IFT2-ECM
Pilot appears to be “missing”
sparks from the ignitor.
Verify that pilot sparks 8 seconds ON, 2 seconds OFF,
and discharges consistently between the hood and the
ignitor electrode. Verify spark gap is 0.095 to 0.135
inches, and adjust if necessary.
The RC450 does not pair
or unpair from the ECM.
The IFT2-ECM is not
connected to its power
source.
Verify the IFT2-ECM is connected to power and the three
position switch is set to REMOTE. If operating from the
battery backup, ensure that all four batteries are NEW.
Noisy radio environment
is preventing the IFT2-ECM
and RC450 from
communicating.
The IFT2-ECM and RC450 operate on the 915MHz ra-
dio band. Allow up to 10 minutes for the IFT2-ECM and
RC450 to establish contact. If the problem does not get
resolved try powering OFF and ON both the IFT2-ECM
and RC450 and repeat the pairing process.
The RC450 displays the
following message on-
screen: “Remote Control
Communication
Error”.
No power to Appliance. Verify home circuit breaker is on and master reset is on
(if equipped).
Power Outage
Check power to appliance or if the IFT2-ECM battery
backup is being used, install four (4) new AA batteries
in backup.
IFT2-ECM Mode Verify selector switch in “Remote” mode.
IFT2-ECM Power Verify the IFT2-ECM connected to AC adapter and AC
adapter is plugged into the Junction Box.
IFT2-ECM no longer paired to
RC450.
Follow instructions on pairing RC450 to the Electronic
Control Module (IFT2-ECM).
Frequently Asked Questions/Troubleshooting (continued)

Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23 12
Frequently Asked Questions/Troubleshooting (continued)
Symptom Possible Cause Corrective Action
The PACM does not respond
to commands from the
RC450.
PACM was newly installed
and not paired.
Make sure that the pairing procedure has been followed
especially if the PACM was newly installed.
The power cord between
PACM and junction box is
disconnected.
Make sure the power cable is properly inserted into the
PACM and the junction box.
PACM and ECM are not
latched.
Check the connection between the PACM and ECM by
making sure they are latched together.
RC450 display the following
message on-screen: “Call
Dealer
Error: Fan”.
Convection blower
malfunction.
Using an RMS voltage meter, check the voltage coming
out of the FAN output on the PACM when the fan is set
to highest level on the RC450. If the voltage measured is
close to 120VAC then power down the appliance and in-
stall a new fan and verify if the issue has been resolved.
Fuse in PACM is blown.
Using an RMS voltage meter, check the voltage coming
out of the FAN output on the PACM when the fan is set to
highest level on the RC450. If voltage measured is closer
to zero, then replace the PACM.
PACM is not responding to
RC450.
If used with an PACM, ensure the PACM has 120 VAC
power. If required, re-pair the RC450 to the ECM. If used
with a PACM, ensure the PACM has 120 VAC power.
Then power cycle the ECM to OFF and back to RE-
MOTE.
Fan is not plugged into PACM. Check wiring and connections.
Spade connectors are
miswired.
Some fans may be connected to the PACM using spade
connectors. For safety, turn o󰀨 the power to the appli-
ance and check to see if the wires on either end of the
spade connector do not match in color as they might be
miswired.
The ame height setting on
the RC450 does not function
properly.
Stepper motor is
not connected or is
malfunctioning.
Check if the 4 pin wiring harness from the stepper mo-
tor is connected to the IFT2-ECM.
Appliance lights do not
function.
Colored or Clear LED Lighting
malfunction.
Using an RMS voltage meter, check the voltage coming
out of the LIGHT output on the PACM when the lights
are set to highest level on the RC450. If the voltage
measured is close to 120VAC then power down the ap-
pliance and install a new light kit and verify if the issue
has been resolved.
Fuse in PACM is blown.
Using an RMS voltage meter, check the voltage coming
out of the LIGHT output on the PACM when the lights
are set to highest level on the RC450. If voltage mea-
sured is closer to zero, then
replace the PACM.
PACM is not responding to
RC450. Follow steps listed in the second symptom.
Lights are not plugged into
PACM. Check wiring and connections.
LED controller is not
functioning.
Some appliances come with an LED controller that
plugs into the LIGHT output on the PACM. Verify its
wiring and that it is functioning and if not replace it and
verify if the problem is resolved.

13 Hearth & Home Technologies • IFT2-PACM Installation Instructions • 2564-982 Rev. B • 6/23
Symptom Possible Cause Corrective Action
RC450 displays the
following message on screen:
“Sorry your appliance did not
start. Try again by pressing
Flame On”.
No gas to appliance.
Accumulation of air in gas
line from extended period
of appliance inactivity. Gas
control system failure.
Verify that appliance has power and gas. Verify that the
appliance accepts ame ON commands with an audible
beep, and successfully turns ame on within 90 seconds.
If this failure persists, contact dealer for service.
Power Vent Error
Faulty Power Vent Blower
Replace Power Vent Blower. Clear Error Message re-
quires the On/O󰀨/Remote switch to be moved to O󰀨 for 3
seconds before moving back to Remote.
Vacuum switch or wire
connection faulty
Check wire and vacuum switch continuity with digital volt-
meter. Clear Error Message requires the On/O󰀨/Remote
switch to be moved to O󰀨 for 3 seconds before moving
back to Remote.
Vacuum switch negative air
pressure chatter.
Check wire and vacuum switch or reduce wind distur-
bance with ba󰀪e. Clear Error Message requires the On/
O󰀨/Remote switch to be moved to O󰀨 for 3 seconds be-
fore moving back to Remote.
Pilot Flame Error
Flame sense rod or wire
shorted to DC ground
(chassis ground).
Locate short and repair.
Faulty pilot assembly. Replace pilot assembly.
Flame sense wire
disconnected. Verify Flame sense wire connected.
Hard Lockout Error
Verify hard code lockout
(RC450 error condition
described, and red/green
LED ash condition on the
ECM)
Your appliance has been safely disabled. Please contact
your dealer for service.
Pilot and main do not light,
ECM goes into 6 Red/1
Green Lockout.
Heat Management (HM)
Failure
Heat Management blower defective. Check wiring to
IFT-ACM or IFT-PACM. Check if blower is receiving
power from the IFT control and freely spinning.
Frequently Asked Questions/Troubleshooting (continued)
Please contact your Hearth & Home Technologies
dealer with any questions or concerns.
For the location of your nearest
Hearth & Home Technologies dealer,
please visit www.hearthnhome.com.