Hearth trends Ea0029a User manual

Call 1-877-744-3649 for assistance or visit us at www.hearthtrends.ca

Fig. 1

Call 1-877-744-3649 for assistance or visit us at www.hearthtrends.ca

Electric Firebox Insert

User Manual

SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.

If you are assembling this unit for someone else, give this manual to

him or her to read and save for future reference.

USC

1464 Cornwall Rd., Suite 7, Oakville, ON. Canada L6J 7W5

Hearth Trends

TM is a trademark of Phoenix Innovations Corp. / Printed in China

IMPORTANT SAFETY INSTRUCTIONS:

1 YEAR LIMITED WARRANTY:

Each and every electric firebox that we manufacture is tested

prior to being

shipped to retail stores. However, certain damages can sometimes occur during

transportation. The following non-transferable limited warranty is extended only to

the original consumer-purchaser of this Phoenix Innovations Corp. (P.I.C) product.

This product is only warranted against defects in material and workmanship subject

to the normal and reasonable use and correct assembly (if assembled by the

consumer-purchaser) of the product for a period of one (1) year from the date of

purchase.

This warranty does not apply to the normal wear and tear or to any failures or

operating difficulties due to accidental damage, abuse, misuse, alteration, misappli-

cation, careless handling, improper installation, improper maintenance or to products

used commercially. This warranty does not cover light bulbs. The duration of all

implied warranties on this particular purpose are limited to the one (1) year duration

of the express warranty period specified above. In no event will P.I.C. be liable for any

incidental or consequential damages (including loss of profits) arising from the use of

this product. Some jurisdictions do not allow limitations on how long an implied

warranty lasts / or do not allow the limitation or exclusion of incidental or consequen-

tial damages, so these implied warranty limitations may not apply to you. This limited

warranty gives you specific legal rights. You may also have other rights which vary

from jurisdiction to jurisdiction. Repair or replacement, at P.I.C.’s option, of a

defective product is your sole remedy under this limited warranty. In no event will

P.I.C.’s maximum liability exceed the purchase price of the product paid by the

consumer-purchaser.

Any legal action taken as a result of any alleged breach of this limited warranty or

arising out of any use of this product must be commenced in the Province of Ontario.

P.I.C. makes no other additional warranties express or implied with respect to this

product or its component parts except those express limited warranties described

above. No dealer of this product nor any retail establishment selling this product has

any authority to make any warranties or to promise remedies in addition to or

inconsistent with those stated above. If replacement parts are needed or to obtain

performance of any obligation under this limited warranty, phone P.I.C.’s Customer

Service Department toll free at 1-877-744-3649, or write to Phoenix Innovations

Corp. Attention: Customer Service Department 1464 Cornwall Rd, Unit 7, Oakville,

Ontario, Canada, L6J 7W5.

Be prepared to provide evidence of purchase date and proof of purchase, model

number of your P.I.C. product, part number and defective part. You must pay all

expenses incurred in obtaining performance of any obligation under this limited

warranty, including transportation, postage, and other incidental service costs. If

defective part or parts are requested by Customer Service Department, you must

make the product available to us free and clear of all liens and other encumbrances.

P.I.C. reserves the right to change prices, specifications and designs and to

discontinue models without notice and without incurring obligations

Patent Pending

PLUGGING IN THE HEATER

This heater is for use on 120 Volts. The heater has a 3 prong grounded plug (A).

If your electrical outlet has only 2 slots (B), you will have to use an adapter

The green grounding plug extending from the adapter must be securely

connected to a permanent ground such as a properly grounded outlet box.

The adapter should only be used if a proper 3-slot receptacle is not

available.

NOTE: Adapters are not allowed for use in Canada.

A 15 AMP circuit is required to operate this appliance. If the breaker trips

when the appliance is running, you may need to move the appliance to

another location or unplug other appliances that are on the same circuit.

OPERATING INSTRUCTIONS:

Read all instructions and warnings prior to operating the appliance.

Ensure that all controls are in the “OFF” position before plugging the

appliance in to a properly grounded electrical outlet.

The control panel of the appliance is located behind the glass door, on the

top right (See Fig. 1 and Fig. 2).

Grounding pin

(A)

Cover of grounded

outlet box

Metal screw

(B)

Adaptor (C)

NOT ALLOWED IN CANADA

Grounding

means

OPERATING INSTRUCTIONS:

Using the Control Panel:

Master Power Switch (A):

• Push button A down ( I ) to “ON” position.

Flame Effect:

• Push “

0/I

” (On/Off) button (B) or “

0/I

” (On/Off) button (M) on the remote

control to begin flame effect. The red power light “ ” and dimmer light

“ ” will automatically come on.

• The flame effect can be adjusted by pressing the dimmer “ ” button (C)

or dimmer “ ” button (L) on the remote control. When pressed, the red

light will blink and the flame effect will cycle from high to low. Press the

dimmer “ ” button (C) or dimmer “ ” button (L) on the remote control

again to lock in desired flame brightness. The red light “ ” will remain

on. This brightness will be held until the dimmer “ ” button (C) or

dimmer “ ” button (L) on the remote control is pressed again.

Heat Settings:

• Turn on Master Power Switch (A) and “

0/I

” (On/Off) button (B) or “

0/I

”

(On/Off) button (M) on the remote control.

• Press “650W” button (D) or “650W” button (K) on the remote control to

activate the low heater setting. The red light above will indicate that the

heater is functioning.

• Press “650W” button (D) or “650W” button (K) on the remote control again

to shut off heater.

• Press “1300W” button (E) or “1300W” button (J) on the remote control to

activate the high heater setting. The red lights above the “650W” and

“1300W” buttons will indicate that the heater is functioning on high.

• Press “1300W” button (E) or “1300W” button (J) on the remote control

again to shut off heater.

NOTE: When the heater begins to work, it will give off cool air for about

10 seconds before the heater begins to work.

Using the Remote Control:

This heater includes a remote control. To operate the appliance using the

remote control, the Master Power Switch (A) must be in the “ON” position.

See below for directions to use the remote control:

Light bulbs may become loose during shipping. If the flame effect is dim or

does not operate properly at first, ensure that the light bulbs are properly

secured in the sockets (bulbs should be finger tight – do not over tighten).

See “Replacing Light Bulb” section of this manual for instructions.

When you first turn the heater on, it may emit a slight but harmless odor.

This odor results from certain oils or greases being heated as the appliance

is used for the first time. This odor is perfectly safe and will stop shortly – it

will not reoccur after the first operation of the appliance.

NOTE: This appliance comes equipped with an overheat protection safety

device. Should the appliance begin to overheat for any reason, it will

automatically turn all heater functions of the appliance off. The appliance

will have to be reset prior to continuing use. To reset the overheat

protection safety device, turn all controls off and unplug the appliance.

Wait 10 minutes, plug the appliance back in and turn on. If the appliance

continuously overheats, please call our customer service department toll

free at 1-877-744-3649.

1300W 650W

O/I

NOTE:

Direct the remote control at

the appliance from 1 to 5

meter distance for the

remote control to function

properly. The remote control

receptor is located in the

control panel (F).

650W Heater Button (K):

• Push “650W” button

once to activate low

heat setting.

• Push second time to

turn heater off.

On/Off Button (M):

• Flame effect

1300W Heater Button (J):

• Push “1300W” button

once to activate high

heat setting.

• Push second time to

turn the heater off.

Dimmer Button (L):

• Adjust the brightness

of the flame effect.

Control Panel:

650W 1300W

0/I

C D E

MAINTENANCE:

WARNING: Before attempting to perform any maintenance on this

appliance, turn all controls to the “OFF” position and unplug. Allow the

appliance to be “OFF” for at least 10 minutes before performing any

maintenance in order to allow all components to cool properly.

Replacing Light Bulbs:

1. Ensure that all controls are off, the appliance is unplugged and bulbs are

cool to the touch.

2. Wear latex gloves to ensure that grease/oil from your hands does not

transfer to the bulbs.

3. Remove 4 screws from the front of the log set bracket.

(See Fig.A )

4. Carefully remove the log set to view the light bulbs. Replace the burnt out

bulb with a new bulb. Hand tighten the bulbs only – do not over tighten.

5. Carefully replace the log set and tighten the 4 screws for the log set

bracket.

WARNING: DO NOT EXCEED THE RECOMMENDED BULB WATTAGE.

Use only 120V, 40W, B10 Chandelier Light Bulb, Candelabra Base. The lamp

holder is model E12.

Cleaning:

1. To remove dust from glass window, use clean dry cloth.

2. To remove fingerprints or other marks from glass window, use clean damp

cloth. Do not spray glass cleaner or other liquids directly onto the

window.

3. Clean metal surfaces with a clean damp cloth making sure not to push

dust or debris into any air intake or exhaust vents.

4. Do not use abrasive cleaners or spray liquids on any part of the appliance.

5. Periodic cleaning / vacuuming of the fan / heater unit is strongly

recomended to ensure that no dirt or foreign objects build up.

TROUBLESHOOTING:

WARNING: Turn off the appliance, unplug and let cool for at least 10

minutes before attempting to service. Only a qualified professional

should attempt to service or repair the appliance.

IF YOU EXPERIENCE DIFFICULTIES, PLEASE DO NOT RETURN THIS PRODUCT TO STORE

For assistance with this appliance, please call our customer service department toll

free at 1-877-744-3649.

FREQUENTLY ASKED QUESTIONS (FAQS)

Flame is dim or

not present

1. Dimmer control is set too

low.

2. Light bulbs are burnt out.

3. “Flame wand” has come

loose from bracket.

4. “Flame wand” motor is

not functioning.

1. Push the “DIMMER” button

to increase light. See

Operating Instructions

(Pg 3).

2. Inspect light bulbs and

replace if necessary.

(see Maintenance section

of this manual)

3. Remove screws holding

back panel in place and

remove back panel.

Secure end of “flame

wand” back into the

support bracket.

4. Call customer service

department toll free at

1-877-744-3649.

PROBLEM POSSIBLE CAUSE SOLUTION

M0021

WARNING: Any use of this appliance other than that recommended

by the manufacturer in this owners manual may cause fire, burns,

electric shock and/or other serious injuries or death.

When using electrical appliances, basic precautions should always

be followed to reduce the risk of fire, electric shock and injury to

persons including the following:

1. Read the manufacturers instructions completely before using this

appliance.

2. This appliance will become hot when in use. To avoid burns, do not let

bare skin touch hot surfaces. The grill at the bottom of this heater in

particular will become hot when the heater is active. Keep combustible

materials such as furniture, pillows, bedding, paper, cloth, curtains, etc. at

least 3’ (0.9m) away from the front of the appliance. Keep all items away

from the sides and back of the appliance and take special care not to

block the air intake or exhaust vents. Use handles when moving this

heater.

3. Extreme caution is necessary when the appliance is used by or near

children or invalids and whenever the heater is left operating and

unattended.

4. Do not operate the appliance if the power cord or plug has been damaged

or the heater has been damaged or malfunctioned in any way. Take the

appliance to an authorized service facility for examination, electrical or

mechanical adjustment or repair.

5. Do not use outdoors.

6. Do not use the appliance in bathrooms, laundry rooms or other similar

indoor locations where it may contact water. Never locate the appliance

where it may fall into a bathtub or other water container.

7. Do not run the power cord under carpeting. Do not cover the power cord

with throw rugs, runners, or similar floor coverings. Take care to position

the cord away from high traffic areas and such that it can not be tripped

over.

8. To disconnect the appliance, turn all controls “OFF”, then remove the plug

from the electrical outlet. Always unplug the appliance when not in use.

9. The appliance comes equipped with a 3 prong grounding plug. Do not

attempt to cut the grounding prong. Connect to properly grounded 120V

outlets only. This appliance, when installed, must be electrically grounded

in accordance with local codes or, in the absence of local codes, with the

current:

Canada: CSA C22.1, Canadian Electrical Code

U.S.A.: ANSI/NFPA NO. 70, National Electrical Code

10. Do not insert or allow foreign objects to enter any ventilation or exhaust

opening as this may cause an electric shock or fire, or damage the

appliance.

11. To prevent a possible fire, do not block air intakes or exhausts in any

manner. Do not use on soft surfaces, like a bed, where openings may

become blocked.

12. All electrical heaters have hot and arcing or sparking parts inside. Do

not use in areas where gasoline, paint, or flammable liquids are used or

stored or where the appliance will be exposed to flammable vapors.

13. Avoid using the appliance with an extension cord. Extension cords may

overheat and cause a risk of fire. If an extension cord MUST be used, the

cord must be No. 14AWG minimum size and rated not less than 1875

Watts. The extension cord must be a 3 prong cord with grounding type

plug and cord connection and should not exceed 20’ (6m) in length.

14. When transporting or storing the heater, take care to keep both the unit

and power cord/plug dry, free from excessive vibration and away from

heat sources.

15. Use the heater only as described in this manual. Any other use not

recommended by the manufacturer may cause fire, electric shock, or

injury to persons.

16. Do not attempt to burn wood or other materials in this heater.

17. If the appliance is overheated, it will produce a beeping noise as a

warning. In this case, please shut off the appliance immediately. Check

whether the appliance is near objects that may cause overheating, as

listed in #2 or #10 above. If so, move any objects away. Wait 5 minutes

for appliance to cool. Restart. Do not use the appliance if it continues to

beep.

This product is designed to be installed with Hearth TrendsTM mantles,

and is not reccomended for any other applications.

SAVE THESE INSTRUCTIONS

FOR FUTURE USE

No warm air is

coming from the

heater

The appliance

turns off and will

not turn back on.

The appliance

does not turn on

when the button is

pushed to “ON”

Remote control

does not work

1. The overheat protection

device in the appliance

has been triggered.

1. The overheat protection

device in the appliance

has been triggered.

2. House circuit breaker has

been tripped.

1. The overheat protection

device in the appliance

has been triggered.

2. House circuit breaker has

been tripped.

1. Low batteries.

2. Master Power Switch on

the appliance must be

“on” before operating the

remote control.

1. Turn all controls off, unplug

the appliance, allow to

cool for at least 10 min.,

plug back in and restart.

1. Turn all controls off, unplug

the appliance, allow to

cool for at least 10 min.,

plug back in and restart.

2. Reset house circuit

breaker.

1. Check to ensure appliance

is plugged in.

2. Turn all controls off, unplug

the appliance, allow to

cool for at least 10 min.,

plug back in and restart.

3. Reset house circuit

breaker.

1. Check to ensure appliance

is plugged in.

2. Replace all batteries in the

remote control.

3. Turn the appliance off

using the manual control

panel, then use remote

control to operate.

PROBLEM POSSIBLE CAUSE SOLUTION

BULB

LOG SET

BRACKET

SCREWS

LOG SET

BRACKET

LOG SET

EA0029A

ALL-1500M-E29

Fig. 2

650W 1300W

0/I