PuraFlame Western User manual

Western
Electric Fireplace Insert
Model Number: (EF42D, EF43D, EF44D, EF45D, EF302A)
OWNER’S MANUAL
WARNING
Read and understand this entire owner’s manual, including all safety
information, before plugging in or using this product. Failure to do so
could result in fire, electric shock, or serious personal injury.
CAUTION
Keep this owner’s manual for future reference. If you sell or give this
product away, make sure this manual accompanies this product.
DO NOT RETURN!
Contact our customer service team for help first.
[e-mail]
Call
:
844-377-5786

CONTENT
1. Important Safety Information …………………………………..………...........
1
2. Technical Specifications ………………………….…………………………………...
4
1) Electric Specifications ....……………………………….…………..............
4
2) Product Specifications ………..……....……………………….…..............
4
3. Before Installation …………..…………………………….…………....................
5
1) Check …………..……………………………………………………………………..…
5
Spare Parts Checking ………..……………………....………………………....
5
2) Kindly Suggestion ……………….....………………………….…………........
6
4. Installation Instruction ………………………...........................................
6
1) Locating the Appliance ……………………………………….................... 7
2) Locate an Outlet ………………………………………………………………......
7
3) Recessed into a wall …………………………………..............................
7
4) Insert into a cabinet or wood mantel …………………….………........
8
5. Operation Instruction ……………………………………................................
9
5a. Manual Control Panel ……………..………………………….……...............
10
5b. Remote Control ……………………………….........................................
12
Temperature Limiting Control …………….....................................
13
6. Care and Maintenance …………………….……….....................................
14
7. Limited Warranty …………………...……………………................................
15
8. Troubleshooting Guide ..……………………………………………………...........
16
9. Schematic Diagram …………………………………......................................
17

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1
1. IMPORTANT SAFETY INFORMATION
WARNING
 Read all instructions before using this heater!
 This heater is hot when in use. To avoid burns, DO NOT let bare skin
touch hot surfaces. If provided, use handles when moving this heater.
Keep combustible materials, such as furniture, pillows, bedding, papers,
clothes, and curtains at least 3 feet (0.9m) from the front of the heater,
and keep them away from the sides and rear.
 Extreme caution is necessary when any heater is used by or near
children or invalids and whenever the heater is left operating and
unattended.
 DO NOT operate any heater with a damaged cord or plug or after the
heater malfunctions, has been dropped or damaged in any manner.
Discard heater, or return to authorized service facility for examination
and/or repair.
 DO NOT run power cord under carpeting. DO NOT cover power cord
with throw rugs, runners, or similar coverings. DO NOT route power
cord under furniture or appliances. Arrange power cord away from
traffic area, and where it will not be tripped over.
 DO NOT insert or allow foreign objects to enter any ventilation or
exhaust opening, as this may cause electric shock or fire, or damage
the heater.
 To prevent a possible fire, DO NOT block air intakes or exhaust in any
manner. Doing so could cause a fire. DO NOT use on soft surfaces, like
a bed, where openings may become blocked.
 A heater has hot and arcing or sparking parts inside. DO NOT use it in
areas where gasoline, paint, or flammable liquids are used or stored.
 Use this heater only as described in this manual. Any other use not
recommended by the manufacturer may cause fire, electric shock, or
injury to persons.
 ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER

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use with an extension cord or relocatable power tap (outlet/power
strip).
 Connect to properly grounded outlets ONLY.
 DO NOT place the heater near a bed because objects such as pillows or
blankets can fall off the bed and be ignited by the heater.
 NEVER use this heater in bathrooms, laundry rooms, or any other
location where the heater could fall into a bathtub or pool, become
damp, or come in contact with water.
 AVOID FIRE! Regularly inspect all air vents to make sure they are free
from dust, lint, or other blockage. Unplug the unit and clean with a
vacuum ONLY. DO NOT rinse or get wet.
 WARNING: DO NOT DEPEND ON THE POWER SWITCH THE SOLE
MEANS OF DISCONNECTING POWER WHEN SERVICING OR MOVING
THE HEATER. ALWAYS UNPLUG THE POWER CORD.
 WARNING: REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK---DO NOT
USE THIS HEATER WITH ANY SOLID STATE SPEED CONTROL DEVICES.
 For residential use only! NOT for commercial use! Any commercial or
public use of this heater voids all warranties, and could cause injury.
 This product is not intended to be a primary heat source. It is for
supplemental heat only.
 INDOOR use only! NEVER use this heater outdoors! Doing so may
result in electric shock!
 Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
 NEVER modify this heater. Doing so could result in personal injury or
property damage. Modification of this fireplace completely voids all
warranties.
 ALWAYS turn this heater off before unplugging it from the outlet.
 ALWAYS disconnect this unit from the power supply before performing
any assembly or cleaning, or before relocating the electric fireplace.
 NEVER leave this heater unattended. ALWAYS unplug this heater when
not in use.

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 ALWAYS store this heater in a dry location. NEVER use the fireplace if it
has become wet.
 ONLY use this heater on a 120V AC 15-Amp circuit. NEVER overload
the circuit. If this heater trips the circuit breaker, unplug all other
appliances on the same circuit before the next use. Avoid plugging
other appliances into the same circuit as this heater.
 NEVER plug this heater into an outlet that is old, cracked, or has any
loose wires or connections. Plugging this heater into a faulty outlet
could result in electric arcing within the outlet that could cause the
outlet to overheat or catch fire.
 ALWAYS check your heater cord and plug connections with each use!
1. MAKE SURE the plug fits tight in the outlet! Faulty wall outlet
connections or loose plugs can cause the outlet to overheat.
2. Heaters draw more current than small appliances. Overheating may
occur even if it has not occurred with the use of other appliances.
3. During use check frequently to see if the plug outlet or faceplate is
HOT!
4. If the outlet or faceplate is HOT, discontinue use immediately and
have a qualified electrician inspect and/or replace the faulty outlets.
This heater has a polarized plug (one blade is wider than the other). As
a safety feature to reduce the risk
of electrical shock, this plug is
intended to fit in a polarized outlet
only one way. If the plug does not
fit fully in the outlet, reverse the
plug. If it still does not fit, contact a
qualified electrician. Do not
attempt to defeat this safety
feature.
SAVE THESE INSTRUCTIONS!

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2. TECHNICAL SPECIFICATIONS
1) Electric Specifications
Model Volt
Watt
(min/max)
Hz BTU(max) Amp
Heating
Area(max)
EF42-45D,
EF302A 120
750/1500 60 4600 12.5
400 square
feet
2) Product Dimensions
Units: inches
Model A B C D E F G H
EF42D 24.80 22.91 21.89 16.93 21.46 20.04 8.78 7.8
EF43D 27.95 25.96 25.20 20.02 24.61 23.19 8.78 7.8
EF44D 31.89 29.90 29.02 23.95 24.61 23.19 8.78 7.8
EF45D 35.04 33.05 32.29 27.10 26.99 25.55 8.78 7.8
EF302A 35.04 33.05 32.29 27.10 22.44 21 8.78 7.8

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3. BEFORE INSTALLATION
1) Check:
WARNING! DO NOT use this Electric Fireplace if any part has been under
water. Immediately call a qualified service technician to inspect and to
replace any part of the electrical system if necessary. Keep plastic
wrapping away from children.
Spare Parts Checking
 Open the packaging carefully and remove the polystyrene.
 Check all the spare parts are fully received.
 Carefully check if any damages that may have for the spare parts.
NOTE: Contact service team for help if there is any part missing or
damaged. Email to [email protected] or call 844-377-
5786 during EDT 9:00 to 17:00 from Monday to Friday.
Firebox ×1 pc Repacking Bag ×1 pc
(straps and repack instruction)

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Below parts are packed in one bag
Owner’s Manual ×1 pc Remote Handset ×1 pc Battery ×1 pc
2) Kindly suggestions
 Keep the packaging (carton, rapping bag, repacking bag, etc.) for
future transportation and/or storage.
 If there is any problem or question, please contact the service team.

If the unit needs to be returned, please make sure all the
spare parts are packed inside, and packing as per the
repacking instruction, tie it with the provided straps at last.
Note: This model cannot be hard wired.
4. INSTALLATION INSTRUCTIONS
ALWAYS unplug this fireplace heater before assembly or cleaning,
or before relocating. Failure to do so could result in electric shock,
fire, or personal injury.
KEEP drapery and other furnishings at least 3ft /0.9m from the
front and sides of the electric fireplace.
AFTER installation, ensure that there is ≥0.004 ㎡ ventilation area
between inside and outside of fireplace mantel.

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1) Locating the Appliance
Your new electric fireplace may be installed virtually anywhere in your
home. However, when choosing a location, ensure that the general
instructions for safety are followed.
 For best results, install out of direct sunlight, water or very damp air.
 Power supply service must be installed within proximity of electric
fireplace prior to finishing avoiding reconstruction.
2) Locate an outlet
 Plug in (you may run the power cord out of the framed wall opening
to an existing outlet or install an outlet on a nearby wall stud within
the wall). The circuit should be 120v 15amp.
 The power cord is 6ft long. If the cord is not long enough to reach the
outlet, a grounded extension cord minimum AWG No. 14 wiring and
rated to a minimum or 1875 watts may be used, please kindly noted
that it should not be longer than 7.87ft.
 Make sure the outlet is in good condition and that the plug is not
loose. NEVER exceed the maximum amperage for the circuit. DO NOT
plug other appliances into the same circuit.
3) Recessed into a wall
It is available to install the unit into a wall. The opening depth 8.1” is
suggested for better ventilation. Build the opening according to the
suggested specification shown below.

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Opening sizes ranges
/inches
SKU Width Height Depth (min) Depth (suggest)
EF42D 21.9-23.9 20.1-21.3
7.8 8.1
EF43D 25.2-27.2 23.2-24.4
EF44D 29.1-31.1 23.2-24.4
EF45D 32.3-34.3 25.6-26.6
EF302A 32.3-34.3 21-22
Prepare the opening and outlet, place the unit into the framed opening
gently and no fixing brackets are needed.
Note: If the existing opening is found a little bit narrow, the handles on
both sides could be removed.

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4) Insert into a cabinet or wood mantel.
It is available to install the unit into a wood cabinet or mantel.
Also, it would be better to keep the depth at 8.1”.
The clearance from the top of the unit to the bottom of TV or
something else sitting on the cabinet should be 8” at least.
When moving the insert into a mantel, DO NOT let bottom of insert
touch the mantel to avoid scratches.
5. OPERATING INSTRUCTIONS
WARNING! Do not operate the unit if it is damaged or has
malfunctioned. If you suspect the unit is damaged, call a
qualified service technician to inspect and replace any part of
the electrical system if necessary.
Read and understand this entire owner’s manual, including all
safety information, before plugging in or using this product.
Failure to do so could result in electric shock, fire, serious
injury, or death.

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5a. Manual Control Panel
Note: When the heater is first turned on, a slight odor may be present.
This is normal and should not occur again unless the heater is not used
for a long period of time.
BUTTON NAME FUNCTION
POWER
SWITCH
Turn the main power switch on. A long
“beep” sound will be heard when the
switch is turned at ON Position “I”.
Note: The remote control will lost the
memory for function settings when the
switch is turned at OFF Position “O”.

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FLAME
The flame will be cycled from Flame A –
Flame B – Flame C – Flame Off.
Flame A: full bright flame + little blue
Flame B: full bright flame
Flame C: half bright flame
HEATER
The heater will be cycled from Low – High –
Heater Off. The indicator light on left to
Power Switch (see the right picture on last
page) will illuminate when the heater is
turned on. The indicator light will go out
within 10s.
Low: (●○)
High: (●●)
Note:
1. Heater can be used without flame.
2. The heater will work when the
temperature set by thermostat is higher
than room temperature.
3. The Fan works about 10s ahead of the
heater, and stops about 10s later than
the heater.
4. The indicator light in the lower fuel bed
(see the left picture on last page) always
illuminates when heater is on.
5
4
3
2
1
9
6
7
8
THERMOSTAT
Turn it to setting 9 first and when the room
has reached a desired level, turn the rotary
switch counterclockwise slowly until the
thermostat just ‘clicks’ off. The thermostat
will then maintain the room at this selected
level. To increase the temperature, turn the
rotary switch clockwise to a higher setting.

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5b. Remote Control
Note
: Remote control can be used only when the main power switch is
on. Aim the remote control at the remote receiver (see picture on
page10) which is on the left of the main power switch.
BUTTON TITLE FUNCTION
POWER
The power button will put the unit in standby
mode. This will turn off all functions and hold
the settings in memory, press the power
button again will turn on the unit to previous
settings.
For the first time use, Flame A will be turned
on.

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FLAME The flame will be cycled from Flame A – Flame
B – Flame C – Flame Off.
LOW HEAT
To turn on the heater on half heat setting or
turn off the heater.
HIGH HEAT
To turn on the heater on full heat setting or
turn off the heater.
CRACKLING
To turn on the crackling and cycle through high
crackling sound – normal crackling sound – low
cracking sound - high crackling with wind sound
– normal crackling with wind sound – low
crackling with wind sound- off.
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the
heater reach an unsafe temperature, the heater will automatically turn
OFF. To reset:
 Unplug the power cord from the outlet.
 Turn the Power Switch on the CONTROL PANEL to OFF. Wait at least
5 minutes.
 Inspect the fireplace to make sure no vents are blocked, or clogged
with dust or lint. If they are, use a vacuum to clean the vent areas.
 With the Power Switch in the OFF position, plug the power cord back
into the outlet.

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If it switches off again, UNPLUG THE HEATER RIGHT AWAY! Have the
outlets, wiring, and breaker box inspected by a professional. Make
necessary repairs before using the heater.
6. CARE AND MAINTENANCE
Cleaning
NEVER immerse in water or spray with water. Doing so could result in
electric shock, fire, or personal injury.
Metal:

Buff using a soft cloth, slightly dampened with a citrus oil-based product.
 DO NOT use brass polish or household cleaners as these products will damage the
metal trim.
Glass:
 Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free
cloth.

NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the
surface.
Plastic:

Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm
water.

NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the
surface.
Vents:

Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
 Clean the exterior of the fireplace with a slightly damp cloth or duster.
Maintenance
Risk of electric shock! DO NOT OPEN! No user-serviceable parts
inside!
ALWAYS turn the heater OFF and unplug the power cord from the
outlet before cleaning, performing maintenance, or moving this
fireplace. Failure to do so could result in electric shock, fire, or
personal injury.
ALWAYS turn the heater OFF and unplug the power cord from the
outlet before cleaning, performing maintenance, or moving this
fireplace. Failure to do so could result in electric shock, fire, or personal
injury.

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15
Electrical and Moving Parts:

The fan motors are lubricated at the factory and will not require lubrication.

Electrical components are integrated in the fireplace and are not serviceable by the
consumer.
Storage:
 Store heater in a clean dry place when not in use.
Replacement parts:

Use only replacement parts supplied by the manufacturer. Use of any other parts,
or modifying the fireplace in any way, will void all warranties.

No internal parts are replaceable or serviceable.
7. LIMITED WARRANTY
This warrants to the original purchaser that this product is free from defects in
material and workmanship as of the date of purchase and that it will, under normal
use and proper care, remain so for one year from the date of purchase. Missing or
initially defective parts will be replaced free of charge during the period of this
limited warranty. If parts are unavailable, comparable replacement of refund will be
given. The original dated sales receipt is required for all warranty claims. This
warranty does not cover damage which has occurred during transport from the
point of purchase to the consumer’s home. This warranty does not cover glass, light
bulbs, batteries, transportation, labor, or other issues not associated with the
manufacture of the product.
This product is for residential use only. Any and all commercial use of this product
voids all warranties, and frees the manufacturer from all liability.
Read and understand all assembly and operating instructions, and all safety
information and warnings, before use. The following will void this warranty: Damage
caused from tampering with, modifying, or altering the fireplace insert in any
manner; Damage due to incorrect assembly, improper care, misuse, or abuse;
Damage from being used with the wrong power source; Water damage; Damage
caused from this insert being used outdoors; Damage caused from this insert being
used for excessive periods of time; Damage caused by the insert being used in a
commercial application; Damage from use as a primary heat source; Other misuse or
abuse not specifically listed herein.
This product is not intended to be used as a primary heat source. It is for
supplemental heating purposes only.

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customerservic[email protected] call: 844-377-5786
8. TROUBLESHOOTING GUIDE
1. The remote does not work and the new unit we just got cannot be turned on.
1) Make sure the main power switch on the top right behind the fence is on.
2) There would be a long beep when the main power switch is turned on.
3) If there is no beep, the connecters on the PCB board might be loosen,
please contact service team for a checking instruction.
4) If there is a beep and the control panel can be used but the remote is not
working, the remote is not working either close or far, please contact
service team for help.
2. My old unit no longer works, it cannot power on.
1) Check the power cord to see if it is well.
2) If the power cord is fine, check the wires behind the rocker switch to see if
they are burned.
3) If the wires are well, too, the PCB board might be broken and need to be
replaced. Please contact service team for a replacement and instruction.
3. The heater does not work, it turns on for several seconds then shuts off itself.
1) New product:
a. Turn the thermostat to 9 to see if the heater will work continuously.
b. If not, unplug the unit for a whole night.
c. If still not, contact service team for a checking instruction, the fan
assembly should be checked.
2) Product has been used for some time:
a. Open the top panel to check if the fan can move smoothly or the heater
motor is well connected.
b. If yes, pull off the CN3 connecter plugged on the PCB board. If the
heater works, the button panel should be replaced.
c. If the heater still does not work after unplugging the CN3 connecter,
please contact service team for a further solution.
4. There is no air coming out when turn the heater on.
1) New product:
a. Confirm if the air outlet feels warm or there is something getting red
inside when the heater is turned on. If yes, the fan is stuck or the heat
motor is not in right position.
b. If not, check the heater connecters on PCB board. Unplug and replug all
connecters to see if the heater will work.
2) Product has been used for some time:
a. Confirm if the air outlet feels warm or there is something getting red
inside when the heater is turned on. If yes, the fan is stuck or the heat

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17
motor is not in right position.
b. If not, please contact service team for help.
5. The heater does not come back even the room is already cold.
Turn the thermostat to 9 to see if the heater will work continuously, if yes, the
sensor is malfunction, if not, please contact service team for help.
6. The flame does not show up or flicker or a noise when turn it on.
Please contact service team for a checking instruction of the flame LED board
connecter, flame motor and spindle.
7. There is a black tie inside the unit or there is a small spot on the glass.
Please contact service team for an instruction of removing the glass.
8. The front trim is out of shape, the remote is missed or the log is broken.
Please contact service team for a replacement and instruction.
9. SCHEMATIC DIAGRAM

3.EF.43.05.456 A2
Ningbo Richen Electrical Appliance Co., Ltd
Address: No.19, Yongdinghe Road, Xiapu, Beilun, Ningbo PR. China
www.puraflame.com