HELEX HI-FIRE FORMA Specification sheet

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HELEX HI-FIRE COLLECTION
For mantles:
FORMA
COLOR
ESTILO
ESFERA
LIGERO
OPERATION AND INSTALLATION MANUAL

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Contents
General Page 3
-Contents of package
-First firing
-Guarantee
1. Instructions for using the Hi-fire. Page 4
1.1 Control knobs and other functions of gas regulator block and remote control.
1.2 Operation Lighting procedure .
1.3 Adjusting the flame height
1.4 Shut-off procedure
1.5 Remote control with thermostat and timer
1.6 If the remote controldoes not work.
1.7 Warning
1.8 Maintenance
2. Installation Instructions. Page 6
2.1 General
2.2 Attention
2.3 Connection to the gas pipe.
2.4 Power supply for gas regulation equipment and remote control
3. Details gas controls. Page 7
3.1 Gas technical details
4. Concentric Duct system. Page 8
4.1 Connection to concentric Duct system
4.2 Connection to conventional chimney
5. Construction of concentric Duct system Page 9
5.1 Fitting exterior wall duct.
5.2 Fitting roof duct Page 9
6. Components of the appliance Page 10
7. Putting the ceramic log set in place Page 11
Illustrations Page 11 till 15
CC Flue system piece code numbers Page 16
Important tips Page 17
Guarantee certificate and registration card
Guarantee conditions Page 18
Subject to alterations
NG 04020004 (6/17112003)

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General
The Hi-fire free-standing gas stove offers you the attractive sight of a living fire, combined with the comfort and
convenience of remote control operation.
The complete appliance is supplied with the surround and/or accessories of your choice.
Please refer to the installation instructions for the surround and/or accessories in question, which are packaged
separately from the Hi-fire stove.
Among the distinctive features of this appliance are its integrated door and an innovative closure, whichis opened
or closed simply by applying pressure at the bottom left of the door.
Important: Do not open the door when the appliance is in operation.
Allow the appliance to cool first.
Be on your guard if there are children near the appliance when it is in use!
Read these instructions thoroughly before installing and using the stove.
Keep these instructions carefully. Always state type and serial number in the event of a breakdown.
This appliance should only be installed by a registered fitter.
Contents of package
1 x Base unit (Oak set) (Birch wood set Separate order)
1 x operation and installation manual
1 x Guarantee card
1 x log set (5 pc.)
1 x remote control
1 x Damper plate and Damper plate Ø 65
1 x Radiation plate
First firing
You should inspect the appliance for damage in transit immediately it has been delivered. If it is damaged, you
should report this without delay and as precisely as possible to your supplier.
Your Hi-fire is coated with heat-resistant enamel which can withstand extremely high temperatures.
Burn the fire on high during the first hours of use and ventilate the room well.
The curing of the enamel may produce a smell/smoke, but this is harmless, however.
Any marks on the glass can be best removed immediately with glass cleaner.
Guarantee (See Page 17 and 18)
Always complete your guarantee card in full and return it to your supplier immediately after purchase.
Type and serial number are shown on the plate which you will find on the rear of the stove.

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1. Instructions for using the Hi-fire.
1.1 Control knobs and other functions of gas regulator block (see page 13 diagram 2).
•Pilot light ignition knob (A1) on gas regulator block
•Manual control gas fire (A2) on gas regulator block
This gas regulator is fitted with a manual operating system and a radiographic one.
Ensure that the batteries are in place in both the remote control and the battery holder/signal receiver (see page 7
paragraph 2.4). The remote control signal has a maximum range of approximately 5 meters.
1.2 Operation Lighting Procedure (see page 13 diagram 2)
1. Turn knob (A1) slightly left towards the ignition position until reaching stop, press down and hold
for five seconds (only pilot gas flows).
2. Continue pressing down knob (A1) while turning further left to activate piezo, continue to hold down
for 10 seconds after pilot burner has been lit. If pilot does not light, steps 1 and 2 can be repeated immedi-
ately.
3. Upon lighting, release knob and turn further left to position . Pilot gas flows and main gas flows in
accordance to the temperature setting knob (A2).
1.3 Adjusting the flame height
To turn the fire on and/or to increase the flame height, press button B6 of the remote handset. Continue pressing
until the desired flame height is obtained. Press and hold button B7 to reverse the procedure.
The motorized valve is equipped with a slip clutch, allowing manual adjustment of main gas by turning knob
(A2).
1.4 Shut-off Procedure
1. Turn knob (A) right until reaching stop . In this position only pilot gas flows.
2. To shut off the valve completely, press down slightly and continue turning right from pilot position to the
OFF ?position. The safety interlock prevents re-ignition of the pilot flame until the thermocouple has
cooled down sufficiently (elapsed time will vary based on thermocouple type).
3. Switching off the remote is not necessary.
1.5 Remote control with thermostat and timer. (see page 13 diagram 2-B)
Set the display
•After connecting the battery or by simultaneously pressing the buttons (B-4) and (B-5), the display flashes.
You are in set mode.
•From set mode, press button (B-4) to switch from °F ( and 12 hour clock) to °C ( and 24 hour clock) or
vice versa.
•The display will automatically return to manual mode after some time, but you may immediately return to
manual by depressing the button (B-5) .
Set the current time
•After connecting the battery or by simultaneously pressing the buttons (B-4) and (B-5),the display flashes.
You are in set mode.
•From set mode, press button (B-6)to set the hour and button (B-7) to set the minute
•Wait or press Timer to return to manual mode.
Programming the desired set temperature
•Press button(B-4) until the display flashes.
•Press button (B-6) or button (B-7) to set the desired temperature

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•Wait or press button (B-4) to switch to automatic mode
•A sensor in the transmitter measures the room temperature. The controler compares the room temperature
with the set temperature and sends a signal to the receiver to turn the gas valve motor, which adjusts the
flame height accordingly.
Programming the timer
•Press button(B5) until P1* flashes ( period 1, heating cycle on ).
•Set the time for the beginning of the first heating period by pressing button (B-6)for hour and button (B-7)
for minute.
•Press button (B-5) again; P1)appears
•Set the time for the end of the first heating period.
•Press button (B-5) again to set the seccond heating period P2* ( heat on ) and P2)( heat off )
•Store both heating periods by pressing button(B-5) again.
•If only one heating period is desired, program the same time for P2* and P2).
Manual mode ( MAN in display ) for manual flame height adjustment.
•Press button (B-6) to turn on the fire (main burner) or to increase flame height
•Press button (B-7) to decrease flame or to turn down the pilot.
•To incrementally increase or decrease the flame height lightly tap either the button (B-6) or button (B-7).
•The “send” symbol appears in the upper left corner of the display when either button is depressed.
•The Led of the receiver flashes when the knob (A2) of the valve reaches it end stops.
Automatic mode ( AUTO in display ) for temperature control.
•Briefly press button (B-4).The set temperature will appear briefly before the display reverts to the room
temperature.
Timer mode ( TIMER in display )
•During heating periods P1* and P2*, the temprature is controlled in the same manner as in the automatic
mode.
•When the timer program turns to )(heating cycle off ), the motor will turn the valve to pilot and there is no
temperature control. This minimizes battery consumption.
•You may press button(B-4) to verify the set-temperature and then press button(B-5) to return to timer
mode.
•You may press either the (B-6)or (B-7) button from any mode for manual override.
•To prolong battery life, we recommend switching the transmitter to manual mode and turning the fire to
pilot with the (B-7) button before turning the appliance off. If the transmitter is left in automatic or timer
mode, the batteries will continue to be used when the appliance is off.
Changing the battery
•Iff BAT appears in upper right hand corner of the disply or if the LED of the receiver becomes faint, please
change the battery from transmitter or receiver. If the batteries loose power, the flame height can be
adjusted by manually turning knob (A2).
Note
Please note, the placement of the transmitter ( temperature sensor ) is important to assure proper tempera-
ture regulation.. Generally, a more constant temperature wil be assured, if the transmitter is not to far from
the gas appliance. Before switching to Auto (B-4) or Timer (B-5)mode, press either button (B-6) or (B-7)
to verify the reception ( when the send symbol appears in the transmitter display the receiver’s LED must
illumenate). For the Auto or Timer mode to function correctly, the transmitter must remain within range of
receiver. The transmitter should not be used in very close proximity to the receiver ( les than 1mtr / 3ft ) as
this could, in very rare cases, produce an electronic switching error. This error could block the motor when
the knob reaches the end points of its turning radius. The knob must then be turned manually to free the
blockage.

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The temperature is controlled by activating the motor for a specific length of time to adjust the appropriate flame
height. This time is calculated by the transmitter and depends on variables such as room size, heater capacity,
battery power, etc. Therefore, a few cycles are necessary before an optimum is achieved. If a low flame is
sufficient to provide enough warmth to the room, then the appliance will cycle between low fire and off. This
allows longer periods with the flame on and provides a more uniform room temperature.
If the appliance is left unattended for longer periods ( e.g. vacation ), the combination control should be turned
either off or in the pilot position, so that it cannot receive commands from the remote transmitter. Exercise
caution whenleaving the appliance unattended, in exceptional cases sound waves from sources other then the
transmitter can cause changes in flame height adjustment.
1.6 If the remote control does not work / or outside the heating season
The main fire can be switched off using knob (A1) on the gas regulator block. Turn knob (A1) completely to the
left from the setting; push in the knob and then turn further to the setting •. If the stove will be out of use for a
longer period extinguish the pilot flame and also close the gas stop cock in the supply pipe.
1.7 Warning
If the appliance goes out, you must wait at least 5 minutes before lighting it again.
Gas stoves become hot when they are in use. Appropriate care must therefore be taken and children and invalids
for example should be kept away from appliances which are burning.
Appliances should never be placed on or against combustibles (curtains etc.).
1.8 Maintenance
•The appliance can be cleaned with a soft damp cloth. The appliance should be turned off immediately if
something is spilled on it. The marks can be removed with mild soapy water once the appliance has cooled
down. NEVER use an abrasive!!!
•Any deposit on the glass can be removed with glass cleaner.
•It is advisable to have the fire and the chimneychecked and cleaned by an installer before every heating
season. If the special glass is broken or cracked, have it replaced immediately before you turn the stove on
again.
In the heating season it is advisable to leave the pilot light on against condensation in the appliance. If the stove
will not be used for a longer period it would be wise to shut off the gas stopcock in the supply pipe.
2. Installation instructions
2.1 General
The appliance is a completely sealed construction, which is to say that it can be used in chink-free, mechanically-
ventilated homes, without additional ventilation being required. The special concentric duct system enables the
natural discharge of flue gas and supply of combustion air from and to the appliance. Various forms of outlet and
routing are possible with this venting system, so that the positioning of the appliance is flexible.
2.2 Attention
This gas stove should be installed, connected and inspected by a registered installer in accordance with national
and regional norms. The appliance should be inspected by the installer for gas tightness to gas products and com-
bustion products and for correct operation of the various components and functions.
The venting system and the outlets in the exterior wall or roof surface must comply with the regulations currently
in force. The appliance is classified as a sealed appliance installed in a location without ventilator and with a
chimney loss in excess of 17% (non-condensing). When installing the appliance, you must maintain a minimum
clearance of 50 mm from the wall at all times. If you wish to install the appliance directly against the wall, you
should use the radiation plate supplied and mount it to the wall (mounting materials not supplied).

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2.3 Connection to the gas pipe
Place the basic unit in its intended position and then mount the surround. Adjust the basis unit to ensure that the
mounting holes in the surround and the unit are aligned (do not attach yet). Having done this, you can decide on
the position of the gas pipe at the same time. Punch-out covers have been made on both the right and left sides of
the surround for feeding the gas pipe through, so that you can choose for yourself on which side of the appliance
you wish to have the inlet for the gas pipe. Ensure that the control equipment does not become twisted during
connection and that no excessive tension develops. There are diverse connecting points which must be accessible
for the various components. Check the connections for gas tightness after installation. Use a ½” gas cock with
coupling in the supply pipe and make sure that the gas pipe is free of dirt and sand.
2.4 Power supply for gas regulation equipment and remote control.
The regulation equipment is supplied with power by a battery in the signal receiver (see diagram 2-F on page 13),
which is located in the bottom of the appliance at the right-hand side, diagonally behind the gas regulator block.
This battery holder/signal receiver is secured with a cable tie to prevent damage in transit. Cut through the cable
tie with pincers and take the battery holder/signal receiver out of the appliance. Remove the cover of the battery
holder and place the 4 batteries supplied with the appliance in the battery holder as shown. Close the cover and
replace the battery holder/signal receiver in the bottom of the appliance. Ensure that the receiver eye is placed in
a position where it is able to receive the signal from the remote control properly. Also insert the batteries into the
remote control (see diagram 2-B on page 13). Open the cover of the remote control. Connect the battery to the
plug, place it in compartment and close the cover again.
3. Details gas control. (see page 13 diagram 2)
A. Gas combination control F. Receiver and battery housing
A1. On/Off knob F1. Led (green)
A2. Temperature knob F2. Batteries 4 x 1.5V AA
B. Remote Transmitter F3. Battery cover
B1. Battery 9V block G. Ignition cable
B2. Battery cover H. Gas supply inlet
B3. Display I. Gas supply outlet to main burner
B4. Auto button J. Pilot flame tube
B5. Timer button K. Thermocouple connection
B6. Mode button up L. Burner pressure nipple
B7. Mode button down M. Pre-pressure nipple
C. Servomotor remote control N. Min. rate screw
D. Connectors power supply servomotor O. Adjusting screw burner pressure (high setting)
E. Power cable servo motor
3.1 Gas technical details
Gas category :Natural gas or Butane/Propane
Type :C11 / C31
Safety :Thermo -electrical
* Nominal output depends on duct situation used.
Type of gas Natural gas
Cat. I2L Natural gas Cat. I2ELL Natural gas Cat. I2E+-I2H Propane cat I3 P
G25 G20 G25 G20 G25 G31 G30/31
Position min. max. min. max. Min. max. Min. max. min. max. min. max. min. max.
Burner injector -2,3 -2,3 -2,3 -2,3 -2,3 -1,1 -1,1
Pipe pressure in mbar 25 25 20 20 20 20 20 20 25 25 50 50 30 30
Burner pressure in mbar 5,2 12,8 3,5 85,2 12,8 3,5 85,2 12,8 20 36 15 29
Nom. load in kW HS 3,7 6,1 3,9 6,1 3,7 6,1 3,9 6,1 3,7 6,1 3,7 5,1 3,7 5,1
Nom. load in kW HI 3,3 5,5 3,5 5,5 3,3 5,5 3,5 5,5 3,3 5,5 3,33 4,6 3,3 4,6
Nom. output in kW* -4-4-4-4-4-3,5 -3,5
Gas consumption in L/hr 0,4 0,67 0,37 0,57 0,4 0,67 0,37 0,57 0,4 0,67 0,13 0,18 0,1 0,14
Butane
cat I3 B/P

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4. Concentric duct system
The concentric duct system consists of a inner duct, 100 mm in diameter, and a outer duct, 150 mm in diameter.
These ducts are fitted concentrically; discharge of combustion gas is through the inner duct and supply of com-
bustion air to the appliance is between the inner and outer ducts. The wide range of elements enables a flexible
connection between appliance and outlet section. Various connections are possible using the concentric duct sys-
tem:
Through the roof surface. Through the exterior wall.
The route for this system can be constructed in various ways, but there are a number of important conditions:
•Horizontal duct length for roof outlet must be no more than 5 metres, measured between the bends.
•Total maximum duct length permitted is 12 metres (sum of duct length + nominal lengths of the bends).
•90-degree bends have a nominal length of 2 metres.
•45-degree bends have a nominal length of 1 metre.
•Assembly direction is very important. Always ensure that the black sealing rings in the inner
pipe point upwards.
•The outlet can be made anywhere in the roof surface or exterior wall (inlet and discharge in identical
pressure areas), but must comply with the regulations currently in force.
The concentric duct system consists of the following components: ( see page 14 )
A. Concentric pipe. I. Locking band
B. Concentric 45°bend. J. Adjustable roof plate
C. Wall bracket. K. Flat roof flashing aluminium
D. L. Storm collar / rosette
E. Concentric 90°bend. M. Horizontal terminal excentric
F. Wall band adjustable. N. Lead slope roof flashing 20°-45°
G. Adjustable length. O. Vertical terminal
H. Flat roof plate. P. Slope roof flashing 5°-30°
4.1 Connection to concentric Duct system
Direct external wall duct (see diagram 3, page 15).
Decide on the position of the appliance and connect up the wall duct set. The wall duct set will have to be short-
ened if the appliance is being installed directly against the wall (cavity wall for example). Possible use of the ra-
diation plate supplied should be taken into consideration in all layouts.
Exterior wall duct without bends (see illustration 4, page 15)
Always place a length of X=1 metre vertically on the appliance, directly followed by a 90-degree bend with a
length of0.5 metres on top and the standard length exterior wall duct set, Y=0.6 metres. If required, this can be
increased to a maximum of X= 4 metres vertical duct length.
Exterior wall duct with horizontal bend (see illustration 5, page 15).
Always place a length of X=1 metre vertically on the appliance and the course can be continued with one 90-
degree bend (nominal length per bend is 2 metres). A maximum horizontal deviation of Y=4 metres can then be
made. Ensure there is adequate slope and take the horizontal length of the bend itself into account.
From 1 metre till 4 metres baffle plate -O -should be used. ( see page 12 Ill. 1 )
Important: In installation situation described as illustration4 and 5 no LPG appliance can be used!
Note:
In some situations the flue pipe should possible be placed close to the wall. Thus the 90°bend can not make the
shortest radius; to overcome this the hole in the wall for the 90°bend can be made lightly oval shaped.

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Roof duct without bends (see illustration 6, page 15).
A direct course without bends is possible to a maximum length of X=12 metres, measured from the connection to
the appliance. The minimum length is 3 metres. The outlet can be positioned anywhere in the roof surface,
whether flat or sloping; flue gas outlet and combustion air inlet are in the same pressure area.
Until 4 metres baffle -O -should be used (see page 12 ill.1)
From 4 metres till 12 metres baffle -O -and -P -should be used (see page 12 ill. 1)
Roof duct with 45-degree bends (see illustration 7, page 15).
Always place a length of X=1 metre vertically on the appliance. The route can then be continued with two 45-
degree bends until the maximum length of 12 metres is reached (Y+Z= 8 metres maximum). The nominal length
of the 45-degree bend is 1 meter.
See above regarding the use of the baffles.
Roof duct with 90-degree bends (see illustration 8, page 15).
Always place a length of X=1 metre vertically on the appliance. The route can then be continued with two 90-
degree bends (nominal length per bend is 2 metres) until the maximum length of 12 metres is reached Take a
maximum horizontal path of Y= 4 metres into account (measured between bends) and ensure the slope is ade-
quate.
4.2 Connection to conventional chimney
The concentric connecting pieces for existing flues should be used for this purpose and the installation
instructions (apply for these separately) must be followed strictly
5. Construction of concentric Duct system
All components for this duct system and the corresponding guidelines for installation are given in section 4.
The assembly instructions are as follows:
5.1 Fitting exterior wall duct direct or indirect
Direct Connection.
•The outlet can be made in the exterior wall, but take nuisance in the neighbourhood into account. The
(Building Materials) Soil Protection Decree contains regulations for this. Also take care that the wind pres-
sure on the outlet is not too extreme (in very narrow alleyways for example), since this may have a negative
effect on the performance of the appliance.
•Make a round opening of 155 mm in the exterior wall (keep an extra space of 50 mm around the outer shaft
if the exterior wall is combustible) and fit the exterior wall duct to the inside of the wall with the wall plate.
The wall plate of the exterior wall duct should be sufficiently well-sealed against the wall, on account of
the possibility of damp and/or flue gases leaking into the home.
•The course of the duct must meet the set requirements. See page 8.
•The duct should be encased if necessary. Adequate fire-resistant measures should also be taken if the duct
is going to be fitted alongside combustibles.
Indirect connection
•Establish the position of the appliance and the outlet and start constructing the duct with the connection to
the appliance (with an indirect connection always 1 metre vertical first). Pay attention to the fitting direc-
tion (blue sealing rings pointing upwards) and use the clamping strips to connect the elements together.
•Fit a 90-degree bend directly to the exterior wall duct and connect to the elements on the appliance. Ensure
that all connections are fully gastight.
•The L 330-440 mm adapter pipe or the reducible L 500 mm pipe can be used between bends or for connec-
tion to the appliance and/or exterior wall duct.
•Use wall brackets to support the duct, if necessary.

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5.2 Fitting roofduct
•The outlet can be anywhere in the roof surface (outlet and inlet in identical pressure area) and must meet
the regulations currently in force.
•A roof plate for flat roofs or a lead roof flashing for sloping tiled roofs can be used to make a watertight
duct. Various bends can be made if required. The opening in the roof deck should be 5 cm bigger around to
provide adequate fire resistance. Centring plates can be put against the roof deck.
•NEN 6068 (determination of the resistance to spread of fire between areas) should be taken into account, in
accordance with the regulations in the (Building Materials) Soil Protection Decree. An encasement of fire-
proof material (e.g. Promatect 12 mm fire-resistant sheeting) is required 25 mm from the outer duct.
•Establish the position of the appliance and the outlet and start constructing the duct with the connection to
the appliance (always 1 metre vertical first). Pay attention to the fitting direction (blue sealing rings point-
ing upwards) and use the clamping strips to connect the elements together. Ensure that all connections are
fully gastight.
•The course of the duct must comply with the set requirements; see section 4.
•Take care when fitting the baffle; see “Connections for concentric duct system”.
•The L 330-440 mm adapter pipe or the L 500 mm reducible pipe can be used between bends or for connec-
tion to the appliance and/or roof duct.
•Use 2 wall brackets on every storey to support the duct.
6. Components of the appliance (See ill. 1 page 12)
A. Burning chamber
B. Burner plate
C. Gas control
D. Receiver
E. Burner
F. Ceramic wall for rear
G. Ceramic wall for top
H. Ceramic wall for left
I. Ceramic wall for right
J. Remote control
K. Centring plate for ceramic wall left/right
L. Glass clips
M. Glass
N. Wall protection plate
O. Baffle
P. Baffle ∅65

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7. Putting the ceramic log set in place
The “Oak Set” has already been put in position in new appliances and secured with a string.
This string does not have to be removed, it will burn away of its own accord.
Only if maintenance work has to be done to the burner, pilot light or thermocouple, the window should be re-
moved by dismantling the six glazing tees. The ceramic wood logs are interconnected by means of pins. Remove
the logs one by one and follow the step-by-step instructions below when replacing them.
Incorrectly positioned logs may have a negative effect on combustion and the flame pattern!
Mount the window again by carefully fixing the glazing tees.
Happy heating!
“Oak Set”
“Birch wood set” (Separate order)

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1

Pag.13
2

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A
E
BC
F
I
HG
K
L
J
MN
OP

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3
4
5
6
7
8

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CC FLUE SYSTEM PIECE CODE NUMBERS
DESCRIPTION MEASURE ( mm ) CODE NR.
STAINLES STEEL
* ALUMINIUM
** LEAD
CODE NR BLACK PAINTED
A) CONCENTRIC PIPE 1000
500
250
12965000
12965002
12965004
12965500
12965502
12965504
B) CONCENTRIC BEND 45°SET 12965012 12965512
C) WALL BRACKET 12965024 12965524
D)
E) CONCENTRIC BEND 90°12965014 12965514
F) WALL BAND ADJUSTABLE 12965026
G) ADJUSTABLE LENGHT 250 12965006
H) FLAT ROOF PLATE 12965020 12965520
I) LOCKING BAND 12965030 12965530
J) ADJUSTABLE ROOF PLATES (SET) 12965040
K) FLAT ROOF FLASHING ALUMIN. 12965050 (ALUM)*
L) STORM COLLAR / ROSETTE 12965070
M) HORIZONTAL TERMINAL EXC. 12965042
M) SLOPE ROOF FLASHING 20-45°12965054 (LEAD)**
O) VERTICAL TERMINAL 12965044
P) SLOOP ROOF FLASHING 5-30°12965052

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This section to be kept by the customer This section to be returned by the customer (see
Important tips for heating with gas-fired or wood-fired stoves and fireplaces.
Prevent discolouration of walls and ceilings!
There are always dust particles in the air in every living space, even if it is regularly vacuumed! These particles are clearly visible in
rays of sunlight and they will not bother you as long as the concentration of particles in the air remains low. The indoor climate can only
be described as bad if these particles are floating through the room in larger quantities for any reason whatsoever and, above all, if the
air is additionally polluted by soot and tar particles caused by the burning of candles or oil lamps for example, and by smoking ciga-
rettes or cigars! In a heated living space, cooled air slowly streams across the floor to the combustion appliance. This air isheated in the
convection system of the stove or fire, causing a fast-rising column of warm air to develop, which then spreads throughout the room
again. As a consequence, this air always contains dust and other pollutant particles that will leave deposits on cold and oftendamp sur-
faces. This is potentially a particular problem in new buildings that are not yet dry (construction moisture). An unwelcome result of this
phenomenon could be discolouration of walls and/or ceilings!
How can you prevent these problems?
If the gas-fired or wood-fired appliance is fitted with insulated covering, one of the following materials should only be used:
§ Loose white insulation wool (heat resistant to 1000°C)
§ Rocktherm 180.012 insulation wool (700°C) from Rockwool, or the equivalent
§ Other mineral insulation wool without binding agents (synthetic resins) or water-repellent substances (mineral oils).
Wait at least 6 weeks before firing a newly-bricked chimney or after renovations, since the construction moisture must have disappeared
completely from walls, floor and ceiling. The room where the appliance is located must be well-ventilated and the required ventilation
must be in compliance with the stipulations of the local Buildings Decree. Use candles and oil lamps as little as possible andkeep the
wicks as short as possible. These two “atmospherics” provide considerable quantities of pollutant and unhealthy soot particles in your
home. Smoke from cigarettes and cigars contains tarry substances which will also leave deposits on colder and damp walls when heated.
If the interior climate is bad, this phenomenon may also occur above radiators and lighting fixtures and at ventilation grilles, although to
a lesser degree.
GUARANTEE CERTIFICATE
REGISTRATION CARD
Type of fireplace/heating appliance
Model
Serial number
Design
Name of customer
Street
Postcode, town/city
Telephone
Date of purchase
Name of supplier/installer
Street
Postcode, town/city
Signature and stamp Supplier/Installer
Type of fireplace/heating appliance
Model
Serial number
Design
Name of customer
Street
Postcode, town/city
Telephone
Date of purchase
Name of supplier/installer
Street
Postcode, town/city
Signature and stamp Supplier/Installer

Pag.18
GUARANTEE CONDITIONS HELEX AND THERMOCET
1. All appliances are supplied under a guarantee against material and manufacturing errors. The guarantee is limited to a maximum of the supply of a replacement
component and only applies if the instructions for installation and use enclosed with the appliance have been followed, and if the product is being used under
normal conditions in the dealer’s assessment.
2. There is a five year guarantee on fire refractory clay, with effect from the date of purchase. Shrinkage cracks and discolouration after heating are not covered by
the guarantee.
3. There is a five-year guarantee on cast iron fires, cast iron stoves and cast iron recessed fires. A two-year guarantee is given on components of these appliances,
such as ceramic sealants, nuts, bolts, screws, washers, mastic, knob springs, bearings, fans, fireguards and sheet metal parts.
4. There is a two-year guarantee on gas appliances, with the exception of thermocouples and fuses. The appliance must have been installed by a registered installer
in compliance with current standards.
5. The guarantee conditions only apply if the attached guarantee card is completely filled in on the date of purchase and returned to the importer within 10 days.
This is also the date of inception of the guarantee.
6. The guarantee lapses if changes have been made to the appliance without the advance knowledge and written permission of Helex / Thermocet, and when an
appliance has been shipped without sound packaging and transport protection.
7. The following are not covered by the guarantee:
-Defects caused by inexpert assembly and/or treatment.
-Costs of transport, assembly and dismantling.
-Glazing, fire gratings, refractory stones, flue gas baffle plates, heat shields and controllers.
-Paint discolouration which may develop after heating.
-Overheated parts due to faulty installation and/or fitting.
8. In view of the tremendous variations in the possible options for building a chimney, we are unable to give any guarantee regarding the draught of a chimney that
might lead to complaints about smoke. The chimney must be built by a professional and this establishes the guarantee for the proper functioning of this applance.
9. The dealer/importer will supply a new component free of charge for every component that becomes defective during the guarantee period. The dealer must return
the defective component to the importer, stating date of purchase, type of appliance and serial number.
10. Renewal or replacement of components that fall under the guarantee cannot prolong the total length of the guarantee. The guarantee provides no right whatsoever
to indemnification in the event it is not possible to use thefire.
11. Liability can never be accepted for loss in any form whatsoever sustained by the customer, third parties or their property and caused directly or indirectly by the
product.
12. Complaints will only be dealt with if the customer has met all his obligations, including his obligation to pay.
13. For further provisions, please refer to our Metaalunie and Orgalime condit ions, which are filed at the office of the Court in Rotterdam (the Netherlands).
Send the guarantee card to your dealer / importer in a
properly stamped envelope
Address; Postcode ; Town/city ;
G U A R A N T E E C A R D