hesotec electrify SR10 User guide
Installation and operating instruction
Wallbox electrify eBox
for electric & hybrid vehicles
Type: sr10
Version: 02.2020
ii
Contents
1Important Information and safety instructions.....................................................1
1.1 Foreword.........................................................................................................1
1.2 General safety instructions..............................................................................1
1.3 Safety instructions in this manual....................................................................2
2Product overview and dimensions........................................................................3
2.1 Type Plate.......................................................................................................3
2.2 eBox sr10 Charging Unit.................................................................................3
2.3 eBox Wall Adapter (Accessory) Art. 00010122................................................4
2.4 Technical Data................................................................................................5
3Installation..............................................................................................................8
3.1 Demands on Location of electrify eBox sr10 ...................................................8
3.2 Installation the electrify eBox sr10...................................................................9
3.2.1 Mounting on the wall...........................................................................9
3.2.2 Mounting with “Wall Adapter Accessory“...........................................11
3.3 Electrical Installation......................................................................................12
3.3.1 Electrical Installation of the eBox sr10...............................................13
3.3.2 Connection of the digital inputs.........................................................14
4Operation..............................................................................................................15
4.1 Control Element ............................................................................................15
4.2 LED indicator.................................................................................................15
4.3 Charging Process..........................................................................................17
4.3.1 Charging unit without authorization (Plug and Charge).....................17
4.3.2 Charging station with RFID authorization..........................................18
4.3.3 Charging Station with App Authorization (electrify Control Center)....19
5Troubleshooting...................................................................................................20
5.1 Troubleshooting ............................................................................................20
5.2 Repair work...................................................................................................21
6Maintenance / Disposal........................................................................................22
6.1 Maintenance .................................................................................................22
6.2 Disposal........................................................................................................22
7Appendix...............................................................................................................23
7.1 CE-Label and Declaration of Conformity .......................................................23
8Notes.....................................................................................................................24
Important Information and safety instructions 1
1 Important Information and safety instructions
1.1 Foreword
We are pleased that you have chosen the electrify eBox sr10 of hesotec electrify. With
hesotec electrify, e-mobility is no longer a dream of the future but a reality.
With the electrify eBox you invest in an innovative technology, connected with a
sophisticated design and robust compactness. Thanks to the modular and scalable design, it
is not only possible to stylishly load on your own doorstep. It is also possible to offer
individual complete solutions for companies.
The charging unit complies with all existing safety guidelines and standards.
Read this installation and operating instructions completely before you start with the installa-
tion and commissioning. Keep these instructions carefully for future questions.
1.2 General safety instructions
To ensure proper installation and safe operation, follow the safety instructions given in this
manual. Improper handling or non-compliance with the safety instructions may result in
damage to the device itself, serious injury, fire or death. It is also advisable to ensure that
every user of the charging unit has access to content-related aspects about operation and in
particular to safety instructions.
The installation, commissioning and maintenance of the electrify eBox may only be carried
out by a qualified electrician. The operation of the loading unit may only be carried out after a
technically perfect installation with subsequent acceptance. Faults and repairs that lead to
damage to persons, to the device itself or other consumers may only be carried out by
qualified specialist personnel.
In case of malfunctions and malfunctions due to a faulty installation, first contact the
company that carried out the installation. If the problem persists, contact the hesotec electrify
hotline.
Phone +49(0) 2064 / 60 105 –60
Mail electrify@hesotec.de
Important Information and safety instructions 2
hesotec electrify assumes no liability for the following cases in the event of personal injury or
property damage:
•Disregard of the installation and operating instructions
•Installation of unqualified technical personnel
•Structural alterations to the charging station
•Configuration changes of the charge controller
•Improper handling
•Use of unauthorized spare parts or accessories
1.3 Safety instructions in this manual
This manual contains essential information for the installation and commissioning of the
eBox charging station of hesotec electrify. The following safety instructions are
essential to be read and followed.
The warnings contained in this installation and operating manual must be observed with
great care. The meaning of the individual markings is described below:
Mark
Meaning
DANGER !
Safety note on a hazard with electrical voltage
Non-observance of the instructions may result in electrical damage to the
device itself, serious injury, and death.
ATTENTION !
Safety information on a hazard
Non-observance of the instructions may result in damage to the device
itself or other consumers. Execution with special care!
NOTE !
Important information and special features
For a successful operation, the instructions should be carried out as
needed.
Product overview and dimensions 3
2 Product overview and dimensions
In this chapter you will get an overview of product information with the necessary dimensions
for the optimal planning and preparation.
2.1 Type Plate
2.2 eBox sr10 Charging Unit
The purchased electrify eBox is already fully assembled and delivered after successful
quality control. The eBox sr10 can be mounted directly on the wall when the cable is under
plaster. With a line lying on plaster, the installation is carried out with the aid of the adapter,
which can optionally be purchased as an accessory.
electrify eBox sr10: dimensions (measuring unit mm)
Information on the type plate
•Hersteller
•Serie
•Modell
•Leistung
•Seriennummer
•Fertigungsdatum
•
•Nennstrom
•Nennspannung
•Nennfrequenz
•Netzanschluss
•Schutzart
•Manufacturer
•Series
•Model
•Power
•Serial number
•Manufacturing date
•
•
•Rated current
•Nominal voltage
•Nominal frequency
•Power supply
•Protection class
Product overview and dimensions 4
2.3 eBox Wall Adapter (Accessory) Art. 00010122
For the installation of the electrify eBox sr10, with cables on the wall, hesotec electrify op-
tionally offers a wall adapter as an accessory. This adapter is designed so that the
assembly can be rotated by 180 °. Thus, the duct of lying on the wall cable remains flexible.
eBox sr10 wall adapter for cables on the wall
Dimension of the drilling points (measuring unit mm)
Product overview and dimensions 5
*) Technical data for a maximum charging power of 11 kW
**) Extension via app purchase possible
2.4 Technical Data
eBox sr10 Base 11kW / 22kW
Vehicle connection (output)
1 x Charging socket type 2
20 A* / 32 A, with lock acc. IEC62196-2
Output voltage
230 / 400 V
Maximum charging current
16 A* / 32 A
Maximum charging power
11 kW* / 22 kW
Shutdown
All poles
Components
DC fault current detection
electronic, I∆n d.c. ≥6mA
Load contactor
4-pole with contact monitoring
Protection class
IP54
Communication
Interface
WLAN, Digital Input
Protocol
eCCP
Authorization
APP, RFID**
Requirement power connection
Mains connection
5 x 4 mm2* / 5 x 6 mm2
Rated voltage
230 / 400 V
Rated current
16 A* / 32 A
Safeguarding
20 A* / 32 A, 3-poles, B-characteristics
AC fault current detection
RCCB, Type A, 30mA
Dimensions
Width
585 mm
Diameter
114 mm
Depth
210 mm (with wall adapter 245 mm)
Product overview and dimensions 6
*) Technical data for a maximum charging power of 11 kW
**) Extension via app purchase possible
eBox sr10 Smart 11kW / 22kW
Vehicle connection (output)
1 x Charging socket type 2
20 A* / 32 A, with lock acc. IEC62196-2
Output voltage
230 / 400 V
Maximum charging current
16 A* / 32 A
Maximum charging power
11 kW* / 22 kW
Shutdown
All poles
Components
DC fault current detection
electronic, I∆n d.c. ≥6mA
Load contactor
4-pole with contact monitoring
Protection class
IP54
Energy meter
Type PX EEM 357
Communication
Interface
WLAN, Digital Input, LoRa**
Protocol
eCCP, OCCP 1.6J**
Authorization
APP, RFID
Management
APP statistics, Chargemanagementsystem (eLMS)
Requirement power connection
Mains connection
5 x 4 mm2* / 5 x 6 mm2
Rated voltage
230 / 400 V
Rated current
16 A* / 32 A
Safeguarding
20 A* / 32 A, 3-poles, B-characteristics
AC fault current detection
RCCB, Type A, 30mA
Dimensions
Width
585 mm
Diameter
114 mm
Depth
210 mm (with wall adapter 245 mm)
Product overview and dimensions 7
*) Technical data for a maximum charging power of 11 kW
**) Extension via app purchase possible
eBox sr10 Business 11kW / 22kW
Vehicle connection (output)
1 x Charging socket type 2
20 A* / 32 A, with lock acc. IEC62196-2
Output voltage
230 / 400 V
Maximum charging current
16 A* / 32 A
Maximum charging power
11 kW* / 22 kW
Shutdown
All poles
Components
DC fault current detection
electronic, I∆n d.c. ≥6mA
Load contactor
4-pole with contact monitoring
Protection class
IP54
Energy meter
Type PX EEM 357
Communication
Interface
WLAN, LAN, LoRa, 4G, Digital Input
Protocol
eCCP, OCCP 1.6J
Authorization
APP, RFID
Management
APP statistics, Chargemanagementsystem (eLMS)
Requirement power connection
Mains connection
5 x 4 mm2* / 5 x 6 mm2
Rated voltage
230 / 400 V
Rated current
16 A* / 32 A
Safeguarding
20 A* / 32 A, 3-poles, B-characteristics
AC fault current detection
RCCB, Type A, 30mA
Dimensions
Width
585 mm
Diameter
114 mm
Depth
210 mm (with wall adapter 245 mm)
Installation 8
3 Installation
3.1 Demands on Location of electrify eBox sr10
DANGER !
Safety note on a hazard with electrical voltage
Pay attention to a proper installation. Non-observance of the require-
ments leads to a danger with electric voltage.
The electrify eBox charging station is for outdoor and indoor use designed. For the install-
lation of the loading unit, regulations regarding the location of installation must be ensured.
Only in this way safe operation can be guaranteed.
The following requirements must be met:
•No instillation in vulnerable areas with a high risk of flooding.
•No instillation in vulnerable areas with a risk of explosion.
•Enough distance to other technical equipment.
•Select installation location so that the charging station can be reached easily with the
parked vehicle (charging cable must not be strained during charging operation!).
•No direct sprayt water.
•Ambient temperature between -25 °C and 45 °C (-13°F and 113°F).
•For installation of low-voltage systems, the specifications IEC 60364-1 and
IEC 60364-5-52 must comply.
•In order to withstand mechanical stresses, the mounting surface must be designed
with sufficient strength.
•Make sure that the power supply is sufficiently dimensioned. Note that the sizing
does not exceed the slot of the cable routing of the socket. (Information on power
connection: see technical data)
NOTE !
Important information and special features
Avoid a confusing installation location to prevent unnecessary damage
to the charging station.
While selecting the location of the charging unit, remember to avoid a possible knock down
of the charging station. If necessary, set up a collision protection. Also avoid placement near
entry and exit points. Mount the charging unit so that the use of rescue vehicles is not
restricted.
Installation 9
3.2 Installation the electrify eBox sr10
DANGER !
Safety note on a hazard with electrical voltage
Make sure that the cables are de-energized at the time of installation.
Failure to observe the safety instructions can lead to a risk of mortal
danger due to electrical voltage.
The installation of the electrify eBox sr10 can be done indoors as well as outdoors and
should be carried out by qualified personnel. The respective dimensions can be found in the
respective subchapters. Make sure that the cables are de-energized at the time of
installation!
3.2.1 Mounting on the wall
The dimensions for attaching the eBox to the wall are shown in the following drawing. Make
sure that the charging unit is mounted so that the supply lines can be passed through the
corresponding recesses. Use the mounting hardware included in the scope of delivery for
installation. (Note: wall must have sufficient strength!)
Dimensions of mounting points (measuring unit mm)
Installation 10
The electrify eBox is already preassembled in the factory. To mount the charging unit to the
wall, proceed as follows:
Mounting charging unit
1. First loosen the 4 side screws at the lower end of the charging station.
(similar to DIN 7991 M4x10 A2)
2. Then gently pull the black socket out of the charging station.
3. Place the base on the existing wall and adjust it.
4. Mark the drill holes according to the drawing.
5. Drill the previously marked holes (ø 10 mm). Use the included mounting kit for
mounting. Make sure that the fixing dowels are sunk into the foundation and do not
protrude above.
6. Feed the supply cable through the cable gland of the base and screw the base with
the screws provided. (DIN 912 M8x55 A2)
7. Before screwing the charging unit to the base, read the chapter "3.3.1 Electric instal-
lation of the eBox sr10".
8. After the successful electrical installation, place the charging unit on the base and
screw it with the 4 lateral screws. (similar to DIN 7991 M4x10 A2)
Installation 11
3.2.2 Mounting with “Wall Adapter Accessory“
NOTE !
Important information and special features
For safe and stable mounting of the charging unit with cables
on the wall, we recommend the accessory "wall adapter" by
hesotec electrify.
If the cable is lying on the wall, we recommend a mounting with the accessory "wall adapter".
This is not included in delivery and must be ordered as an option.
Follow the steps below to install the wall adapter:
Mounting charging unit with eBox sr10 wall adapter
1. Position the wall adapter in the desired location and mark the positions of the holes.
2. Drill the previously marked mounting holes (ø 10 mm) and use the supplied mount-
ing kit for mounting.
3. Now screw the wall adapter to the wall and guide the supply cable through the cable
gland. Use the screws included in the delivery.
4. The loading unit can be mounted as already described in chapter 3.2.1
Installation 12
3.3 Electrical Installation
DANGER !
Safety note on a hazard with electrical voltage
Make sure that the cables are de-energized at the time of installation.
Failure to follow the instructions may result in a risk of death due to
electrical voltage.
ATTENTION !
Safety information on a hazard
Failure to follow the instructions may result in damage to the device
itself or other consumers. Execution with special care!
The electrical installation of the charging unit electrify eBox sr10 may only be carried out by
qualified personnel. When installing the electrical system, make sure that the cables are not
damaged or crushed. These could interfere with the functions in later use, cause defects or
even cause a fire.
The following table shows the connection diagram of the connection point between the
ground side supply line and the charging unit cables including the functional description.
Supply Line Wall
Terminal
Strip
Charging Unit
Color
Function
Label
Color
Function
-
-
LR
black
Phase for power
supply / charge
controller
brown
Phase 1
L1
brown
Phase 1
black
Phase 2
L2
black
Phase 2
grey
Phase 3
L3
grey
Phase 3
blue
Neutral conductor
N
blue
Neutral conductor
green/yellow
Protective
conductor
PE
green/yellow
Protective conductor
Connection diagram terminal strip electrify eBox sr10
NOTE !
Important information and special features
Please take the requirements of the power connection from the technical
data sheet in chapter 2.4.
Installation 13
3.3.1 Electrical Installation of the eBox sr10
The electrify eBox sr10 is already preassembled in the factory and wired electronically. All
you have to do is connect the supply line to the connection socket.
For the electrical installation of the charging station, proceed as follows:
1. Connect the 5-wire cable coming from the ground to the terminal strip according to
the terminal label. (L1, L2, L3, N, PE)
2. Insert the plug coming in from the charging station into the terminal strip.
Note: Depending on the equipment, the LAN connection (item 1) is in the
Charging column (see data sheet in chapter 2.4.). Digital inputs (item 2).
Wiring the electrify eBox sr10 charging unit
NOTE !
Important information and special features
The cable LR of the 22kW version is provided with a fuse (G-fuse link
5X20mm 10A).
Installation 14
ATTENTION!
Safety notice of a hazard
The electrical installation of the digital inputs may
only be carried out by qualified specialist personnel.
ATTENTION!
Safety notice of a danger
The digital inputs are connected with an
external 12V dc power supply.
Failure to observe the voltage will damage
the device.
3.3.2 Connection of the digital inputs
The electrify eBox charging unit is equipped with an interface for digital inputs. With the digi-
tal inputs, you have the option of reducing the charging power to 75%, 50%, 25% or issuing
an external charging release. The wiring of the individual inputs is shown in the graphic
below.
Connection drawing of the digital inputs
To use the digital inputs, use the cable adapter included in the scope of delivery. The
installation location is shown in the following illustration.
Plug connection of the digital inputs
1. Connector for digital input
2. Cable adapter for digital input
•External charge release IN1
•Charging power 75% IN2
•Charging power 50% IN3
•Charging power 25% IN4
•
Operation 15
Green
Blue
White
Red
Yellow
Orange
Pink
Purple
4 Operation
Your electrify charging station is delivered preconfigured at the factory. With the help of the
electrify Charge Control App (eCC) or the electrify Charge Management System (eLMS) you
can make further settings and evaluations.
4.1 Control Element
The following graphic shows the main operating elements of the electrify eBox sr10 charging
unit:
Operating elements of the electrify eBox sr10
4.2 LED indicator
The LED indicator of the electrify eBox shows the respective operating status. With the
electrify Charge Control App the user can choose between 8 colours.
1. RFID –Card Reader
2. LED indicator
3. Charging Socket
4. Sealing Cap
Operation 16
Green
Blue
White
Red
The electrify eBox charging unit is preconfigured with a color combination to indicate the
operating status. The default color scheme, with the associated operating status, is shown in
the following table:
Graphic
Operating Status
State A: Charging Station is ready for operation.
State B: Electric vehicle is plugged in.
State C: Charging is active (pulsating).
Wait for authorization via app or RFID card.
State E: There is a fault at the charging station.
NOTE !
Important information and special features
The color scheme is configured with the electrify Charge Control app.
Not only the color but also the dynamics can be adjusted.
(Light permanent or pulsating)
For more information, see the Quick Guide of the electrify app.
Operation 17
4.3 Charging Process
The charging process of the electrify charging units is the same for all product variants. No
matter if you decide for the base, smart or business. Only the approval of the charging
process is different among each other.
4.3.1 Charging unit without authorization (Plug and Charge)
Process Step
Information
Graphic
1. First check the operating
status of the eBox charging
station.
eBox charging station is
ready for operation with
green LED indicator.
2. Connect the charging plug
to the vehicle to be charged.
After the charging plug is
successfully connected to
the vehicle, the locking takes
place. Further information
can be found in the operating
instructions of the vehicle.
3. Connect the charging plug
to the electrify eBox charging
station.
If the connection is success-
ful, the charge controller
checks the operating status
and the locking of the charg-
ing plug follows.
4. Charging is started.
After a successful authoriza-
tion, the loading process is
released. The LED indicator
lights up blue.
5. End charging process
prematurely.
The charging process can be
stopped via the vehicle. The
latter is taken from the
operating instructions of the
vehicle
Table of contents
Other hesotec electrify Batteries Charger manuals
