HIK VISION DS-MH2311 Series User manual

Body Camera
Quick Start Guide

Body Camera Quick Start Guide
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TABLE OF CONTENTS
Chapter 1 Introduction.....................................................................5
1.1 Package List..............................................................................5
1.2 Buttons and Interfaces .............................................................5
1.3 Charge Body Camera................................................................8
Chapter 2 Installation.......................................................................9
2.1 Install Shoulder Clip .................................................................9
2.2 Uninstall Shoulder Clip .............................................................9
2.3 Install Battery......................................................................... 10
2.4 Install 3G/4G MicroSIM Card .................................................. 10
Chapter 3 Basic Operations ............................................................12
3.1 Start up ..................................................................................12
3.2 Turn on/off LCD...................................................................... 13
3.3 Shut down.............................................................................. 15
3.4 Other Basic Operations ..........................................................15
Chapter 4 Body Camera Assistant ..................................................16
4.1 Install Assistant ......................................................................16
4.2 Log in ..................................................................................... 16
4.3 Switch USB Mode................................................................... 17
4.4 Log out...................................................................................18
Chapter 5 Troubleshooting.............................................................20

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Quick Start Guide
COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the
properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries
(hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be
“the Manual”) cannot be reproduced, changed, translated, or distributed, partially
or wholly, by any means, without the prior written permission of Hikvision. Unless
otherwise stipulated, Hikvision does not make any warranties, guarantees or
representations, express or implied, regarding to the Manual.
About this Manual
This Manual is applicable to DS-MH2311 Series Body Camera.
The Manual includes instructions for using and managing the product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest
version in the company website (http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the properties of
Hikvision in various jurisdictions. Other trademarks and logos mentioned below are

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the properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS
IS”, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS
DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG
OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR
LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS
PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT
SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY
RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER
DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION,
OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN

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YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT
YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN
THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE
LAW, THE LATER PREVAILS.
Applicable Models
This manual is applicable to the models listed in the following table.
Series
Model
DS-MH2311
DS-MH2311/32G
DS-MH2311/32G/GLE
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Provides additional information to emphasize or
supplement important points of the main text.
Indicates a potentially hazardous situation, which if not
avoided, could result in equipment damage, data loss,
performance degradation, or unexpected results.
Indicates a hazard with a high level of risk, which if not
avoided, will result in death or serious injury.

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Chapter 1 Introduction
Body camera, a video recording system, is typically used by law enforcement officers
to record their interactions with the public and gather video evidences at crime
scenes.
1.1 Package List
Following objects are included in package. If something loses, contact us or our
supplier for it.
1 * Body camera.
1 * USB data cable.
1 * Charger.
1 * Demountable and angle adjustable clip
1 * CD which contains user manual and Body Camera Assistant.
1 * Printed quick start guide.
1.2 Buttons and Interfaces
Refer to Figure 1-1 for the overall view of the body camera.

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10
11
12
13 13
14
3
4
5
6
7
8
9
19
20
18
16
21
17
20
12
15
Figure 1-1 Overall View
Table 1-1 Description of Overall View
No.
Button
Description
1
LED 1
When body camera is being charged, it is solid red.
When body camera is fully charged, it is solid green.
When body camera is in low battery, it flashes in red
with high frequency.
When body camera is recording, it flashes in red with
low frequency.
2
LED 2
When body camera is working, it is solid green.
When body camera is taping audio, it flashes in
yellow.
3
SOS
In emergency, hold it for more than 1 second to alarm
manually and send the alarm to the platform.
4
Taping
Press it to start/stop taping.
Hold it for 3 seconds to turn on/off white light.

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No.
Button
Description
5
Capture
Press it to capture current live view image.
6
USB interface
Connect USB cable or charger to it. 
7
Recording
Press it to start/stop recording.
Hold it for 3 seconds to turn on laser positioning light.
When body camera is shut down, hold it for 3
seconds to start up it and start recording.
8
PTT
Reserved button.
9
On/Off
When body camera is off, hold it for 3 seconds to
start it up.
When body camera is on, hold it for 3 seconds to shut
it down.
After body camera is started up, press it to
inactivate/activate LCD.
10
Loudspeaker
Loudspeaker.
11
LCD
It displays local menu and live view image.
12
In LCD live view mode, tap it to enter main menu.
In LCD menu, tap it to exit.
13
/
In LCD menu, tap it to navigate between fields and
items in menus.
In LCD playback mode, tap / to speed up/slow
down playback speed.
In LCD live view mode, tap / to zoom in/out.
14
In LCD menu, tap it to enter a sub-menu or confirm a
selection.
When body camera is recording, hold it for 3 seconds
to set a video tag.
15
Expansion
interface
Connect it to the cradle for charging or data
transmission.

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No.
Button
Description
The cradle is optional.
16
White light
It supplies light at dark environment.
17
Photosensitive
sensor
It can detect the surrounding light and adjust the LCD
brightness to save power and make your eyes
comfortable.
18
Laser positioning
light
You can turn on the laser positioning light to judge the
position when recording or capturing.
19
Lens
Lens.
20
MIC
MIC.
21
IR Light
You can turn on the IR light to supply body camera
sufficient light to get a visible image.
1.3 Charge Body Camera
Step 1 Open the cover of USB interface on one side of the body camera.
Step 2 Connect the body camera to the charger with the USB data cable.
When the body camera is being charged, LED 1 is solid red. When it is fully
charged, LED 1 is solid green.
You can enable quick charging mode in system settings. In quick charging
mode, the body camera cannot be operated. If quick charging mode is
disabled, you can operate the body camera normally when the body camera is
being charged.

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Chapter 2 Installation
2.1 Install Shoulder Clip
The shoulder clip helps you to fix the body camera on your garment. The vertical
adjustable angle is 360°.
Step 1 Insert the shoulder clip down into
the slot on the front panel of the
body camera.
Clip
Figure 2-1 Install Shoulder Clip
Step 2 Check if the clip is inserted into the
slot firmly.
Figure 2-2 Successful Installation
2.2 Uninstall Shoulder Clip
Step 1 Press the buckles on both sides of the clip inwards
with your fingers.
Buckle
Figure 2-3 Press Buckles
Step 2 Slide the clip
upwards to
uninstall it.

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2.3 Install Battery
When the body camera is in low battery, LED1 flashes in red with high frequency,
and the message “Low power.” pops up on LCD. In this condition, charge it in time or
change the battery.
Step 1 Slide the fastener on the rear
panel of the body camera to the
left.
Fastener
Figure 2-4 Slide Fastener
Step 2 Open the back cover by pulling the
protruding handles.
Protruding
Handles
Figure 2-5 Open Back Cover
Step 3 Take the battery out by pulling
the battery handle.
Step 4 Change a battery.
Step 5 Install the back cover.
Step 6 Slide the fastener to the right to
lock the back cover.
2.4 Install 3G/4G MicroSIM Card
Install a 3G/4G microSIM card on the body camera if you want to connect to the
network via 3G/4G microSIM card. Shut down the body camera before the
installation.
This chapter is only applicable to DS-MH2311/32G/GLE.
Step 1 Open the back cover and take the
battery out. Refer to Chapter 2.3
Install Battery for details.
Step 2 Open the sheet metal of the card
slot, and put the card into the slot
with the metal side facing down.

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Step 3 Push the sheet metal forwards to
lock the card.
Figure 2-6 Install 3G/4G MicroSIM Card
Step 4 Push the sheet metal forwards to
lock the card.
Step 5 Install the battery and back cover.
Step 6 Slide the fastener to the right to
lock the back cover.

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Chapter 3 Basic Operations
3.1 Start up
Before you start
Ensure the power is sufficient. If not, charge the body camera. Refer to Chapter 1.3
Charge Body Camera for details.
Step
Hold the On/Off button for 3 seconds. Then LED 2 turns green, and after 10 seconds,
the HIKVISION logo pops up. You will hear an audible notification. All of these
indicate the body camera starts successfully. Then it automatically enters the live
view interface.
You can also hold the Recording button for 3 seconds to start up the body camera
and start recording at the same time.

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XXXX-XX-XX XX:XX:XX
XXXXXXXX
XXXXXXX
ABCDEGF H
IK
JN
Figure 3-1 Live View Interface
Table 3-1 Live View Icons Description
No.
Name
Description
A
Recording status
Shows the recording status.
Not recording:
Recording: (red icon)
B
Remaining recording
time
The time is variable and is decided by video
resolution, frame rate, and bitrate.
C
OSD (On Screen Display)
menu
Shows the device date and time.
D
Platform status
Shows whether device is connected with
platform.
Disconnected: (grey icon)
Connected:

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E
Wi-Fi status
Shows whether Wi-Fi is connected.
Disconnected: (grey icon)
Connected:
F
3G/4G status
Shows whether 3G/4G is connected.
Disconnected: (grey icon)
Connected: (“4G” in blue color)
3G/4G function is only applicable to
DS-MH2311/32G/GLE.
G
Positioning status
Shows whether positioning is succeeded.
Unsucceeded: (grey icon)
Succeeded: (blue icon)
GPS module failed: (red icon)
H
Battery information
Shows the remaining battery and charging
status.
I
Zoom status
Shows the zoom status.
J
ID information
Shows the device ID and police ID.
K
Remaining memory
capacity
Shows the remaining memory capacity.
N
Memory card status
Shows whether memory is recognized.
3.2 Turn on/off LCD
The LCD goes to sleep automatically when there is no operation in the predefined
auto-lock time. Press any button, except PTT, to manually activate LCD. Press the
On/Off button again to inactivate LCD.

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If the LCD goes to sleep and you press the Recording button, you can activate LCD
and start recording at the same time.
3.3 Shut down
Hold the On/Off button for 3 seconds. When you hear an audible notification, and
the HIKVISION logo pops up on the LCD, the body camera is shut down successfully.
3.4 Other Basic Operations
Capturing: Press the Capture button to capture current live view image.
Recording: Press the Recording button to start/stop recording. If the body
camera is shut down, hold the Recording button for 3 seconds to start it up and
start recording.
Taping: Press the Taping button to start/stop taping.
Alarm: In emergency, hold the SOS button for more than 1 second to alarm
manually and send the alarm to the platform.
Refer to Chapter 1.2 Buttons and Interfaces for the positions of the buttons.

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Chapter 4 Body Camera Assistant
You can log in to the body camera via Body Camera Assistant to view logs, videos,
audios, and pictures, and configure parameters remotely.
Get Body Camera Assistant from the attached CD in the package.
Assistant mentioned below refers to Body Camera Assistant.
4.1 Install Assistant
Install Body Camera Assistant according to the operating system of your computer.
Step 1 Double-click the application to start installing.
Install BodyCameraAssistant-win32.exe if your computer is in 32-bit operating
system.
Install BodyCameraAssistant-win64.exe if your computer is in 64-bit operating
system.
Step 2 Follow the wizard to install the assistant.
4.2 Log in
Log in to the assistant to operate the body camera.
Before you start
Connect the body camera to your computer with the USB cable.
Step 1 Double-click the icon of Body Camera Assistant to start it.

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Step 2 Click Recognize device to start recognizing. Then the recognized device will be
listed.
Figure 4-1 Recognized Device
Step 3 Click the recognized device, input device password, and then click Login to log
in. Then the configuration interface shows as below.
Figure 4-2 Body Camera Assistant
The default password is 123456.
4.3 Switch USB Mode
You can switch the body camera as a USB flash disk and export files to your
computer.
Step 1 Log in to the body camera via assistant.
Step 2 Click Switch USB Mode on the upper right corner of assistant window.
Step 3 Click OK to confirm. Then the assistant will exit.

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Figure 4-3 Switch USB Mode
Step 4 Enter Computer window to view the body camera. It will be recognized like an
USB flash disk.
Figure 4-4 Devices with Removable Storage
Step 5 Double-click the disk to enter it and export files.
Figure 4-5 Root Directory of Body Camera
DCIM: It contains the subfolders named with the date of taking pictures,
capturing, taping audio, and recording. Double-click the subfolders to see the
pictures, audios, and videos.
Log: It contains the operation logs.
4.4 Log out
Step 1 Click on the upper left corner of the interface.

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Figure 4-6 Log out
Step 2 Click Exit to log out of the assistant.