HIK VISION DS-2CD2347G2-LSU Assembly instructions

Hikvision Call Center Common Issues Training
IPSC\ International Technical Support and Service Department
IP camera Troubleshooting Tips

Contents
TOP10 questions about IP Camera

I forgot the password of IP CAMERA, how to reset it？
Whether they could hard reset
HARD RESET
HARD RESET with default password
If not，what is the version of the camera
LOWER THAN 5.3.0 ---SECURE CODE
Above 5.3.0—XML/ QR CODE

Reset failed
If reset failed ，
SECURE CODE
reboot the device to check the current time and generate new code
XML/ QR CODE
1. Please kindly turn off the firewall.
2. Reboot Hikvision device and computer which installed SADP. Or connect the computer which
installed SADP to Hikvision device via cable directly.
3. Then use SADP tool to export the xml file, and send it to corresponding support
team within 48 hours. Do not reboot device or re-export the file before receiving and
importing the encrypted file.

I want to upgrade the firmware, where to get the firmware?
I got the firmware from official website Upgrade mismatch ERROR
Before upgrading firmware of Hikvision camera, we need to download the corresponding
firmware in advance.
When downloading the firmware ，usually the customers download firmware from official
website. Some camera has the same model name , the only difference is the Hikvision device
model has（capital letter）behind it, but they have two different firmware. For example，
DS-2CD2347G2-LSU/SL (C) and DS-2CD2347G2-LSU/SL . For customers，they could
not distinguish the difference between DS-2CD2347G2-LSU/SL (C) and DS-2CD2347G2-
LSU/SL, when then download the firmware from officail website, they could upgrade failed
and consult us

How to find correct firmware?

How to find correct 9 digits serial number?
The serial number could be checked on the label picture.

How to find correct 9 digits serial number?

How to find correct firmware?

Issue phenomenon: The image is pink
The image is reddish, camera’s ICR filter stuck