HIK VISION DS-2CD2347G2-LSU Assembly instructions

Hikvision Call Center Common Issues Training
IPSC\ International Technical Support and Service Department
IP camera Troubleshooting Tips

Contents
TOP10 questions about IP Camera

I forgot the password of IP CAMERA, how to reset it？
Whether they could hard reset
HARD RESET
HARD RESET with default password
If not，what is the version of the camera
LOWER THAN 5.3.0 ---SECURE CODE
Above 5.3.0—XML/ QR CODE

Reset failed
If reset failed ，
SECURE CODE
reboot the device to check the current time and generate new code
XML/ QR CODE
1. Please kindly turn off the firewall.
2. Reboot Hikvision device and computer which installed SADP. Or connect the computer which
installed SADP to Hikvision device via cable directly.
3. Then use SADP tool to export the xml file, and send it to corresponding support
team within 48 hours. Do not reboot device or re-export the file before receiving and
importing the encrypted file.

I want to upgrade the firmware, where to get the firmware?
I got the firmware from official website Upgrade mismatch ERROR
Before upgrading firmware of Hikvision camera, we need to download the corresponding
firmware in advance.
When downloading the firmware ，usually the customers download firmware from official
website. Some camera has the same model name , the only difference is the Hikvision device
model has（capital letter）behind it, but they have two different firmware. For example，
DS-2CD2347G2-LSU/SL (C) and DS-2CD2347G2-LSU/SL . For customers，they could
not distinguish the difference between DS-2CD2347G2-LSU/SL (C) and DS-2CD2347G2-
LSU/SL, when then download the firmware from officail website, they could upgrade failed
and consult us

How to find correct firmware?

How to find correct 9 digits serial number?
The serial number could be checked on the label picture.

How to find correct 9 digits serial number?

How to find correct firmware?

Issue phenomenon: The image is pink
The image is reddish, camera’s ICR filter stuck

Solution:
Please login to web page of device, go to Configuration—Image—Display settings to switch
the Day& Night mode manually. If it is still unavailable, please kindly send the device to
your dealer or contact local team http://www.hikvision.com/en/Corporate/Contact-Us for
help

How do i enter the web client of camera DS-2CV2Q21FD-IW?
Sorry to tell you that this camera does not support web access.
If you want to visit the device on computer, please kindly follow the link to
download iVMS-4200 http://www.hikvision.com/en/Support/Downloads/Client-
Software to download

Issue phenomenon:
White aperture appears after infrared is turned on.
Caused Reason:
For infrared dome camera, the sponge ring between the lens and the dome cover is loose or removed.
White aperture appears after infrared is turned on

Solution:
Solution:
Check if the camera's sponge ring is normal? Is it shifted? If abnormal, it is recommended to
return to after sales.

Issue phenomenon:
Image appears to be whole or partially blurred after rain. And it will return to normal after the sun comes back for a
while.
1. Right picture: Water or fog is on the outer surface of cover glass or ball. And it will return to normal after the
sun comes back for a while.
2. Left picture: Water or fog is in the inner surface of the cover.
Troubleshooting of water vapor and fog

Solution:
Solution:
1. Blurring of the right image is caused by water stains on the outer surface of the glass or
dome. This is a normal natural phenomenon. If you need to solve it, it is recommended to
use the device with wiper function.
2. Left picture is fogging or condensation in the inner surface of the glass or dome. It is
necessary to check whether the installation is correct, or it is caused by the malfunction
of the cover or camera. For outdoor bullet cameras and domes, it is recommended to
return to after sales.
3. The general feedback about inner fogging and condensation is outdoor domes and bullet
cameras. This kind of problem is often caused by improper installation or watering of the
product itself.

Issue phenomenon:
The image has noise at night and is unclear.
Caused Reason:
At very low illumination at night, the image has noise, it feels like “fuzzy”. Actually there is no problem in focusing.
Solution:
In extremely low illumination environments, it is recommended to add fill light or to choose equipment with
infrared.
The image has noise at night and is unclear.

Issue phenomenon：
If the leaves and black walls are nearby the camera, infrared light would be reflected back.
Caused Reason：
The solution is to divert the camera from these scenee.
How to deal with the infrared light problem?

Issue phenomenon: At night, the picture is too dark and there’s a lot of noise on image, as shown below
Caused Reason：
The infrared light of the device may not work properly.
There are two common causes: the camera is not powered enough or the camera's infrared light is abnormal.
Solution:
1. Check whether the power supply is normal, especially when the equipment is running at night, and find out the cause of the power supply
abnormality.
2. Is the camera infrared light damaged or the individual brightness is low? Please log in to the webpage of the camera and switch the
camera to night mode to see if it works. If not, you need to contact the after-sales maintenance.
3. About model and scene selection, you need to confirm whether the infrared distance, infrared light angle and scene match, if it does not
match, near-over exposure or insufficient brightness in the distance may occur.
The picture is too dark and there’s a lot of noise on image

Issue phenomenon：
All colors in the image are color cast, and they are not the same color and will not blink.
Caused Reason：
Camera cable is abnormal or other reasons.
Solution:
Recommended to return to after sales.
The entire image is abnormal in color.