
Hitachi America, Ltd. Limited Warranty
Limited Warranty For USA Customers Only
FOR HITACHI MODELS STARTING WITH “CM”:
Hitachi America, Ltd. warrants our “CM” Hitachi CRT color monitor models to be free from
defects in material and workmanship for 36 months from the date you purchased it if your purchase
was made prior to 1/31/01 or 60 months if your purchase was made after 1/31/01 from your
authorized Hitachi America, Ltd. monitor dealer. If you purchase a Hitachi “CML” Liquid Crystal
Display (LCD) color monitor, Hitachi provides a warranty of 36 months for the panel and 12 months
for the backlight if purchased before 1/31/01 or 36 months for both panel and backlight if purchased
after 1/31/01 . In the event of a defect during this 12 month, 36 month or 60 month period, Hitachi
America, Ltd. will, at its option, repair or replace the monitor at no charge except as set forth below.
If owner cannot provide proof of purchase, the warranty period will start to run from the date of
manufacture.
FOR HITACHI VALUE LINE MODELS STARTNG WITH “V”:
Hitachi America, Ltd. warrants our Value line “V” series of color monitors to be free from defects in
material and workmanship for a 36 month period from the date your purchase was made from an
authorized Hitachi America, Ltd. monitor dealer. In the event of a defect during the first 12 months,
Hitachi will, at its option, repair or replace the monitor at no charge except as set forth below. From
the 13th month through the 36th month after purchase, Hitachi will provide parts ONLY free of charge
through its Authorized Monitor Service Center. All additional charges – INCLUDING ANY & ALL
MANDATORY LABOR CHARGES TO REPLACE ANY COVERED PARTS – will be your
responsibility. You will be responsible for paying Hitachi’s authorized service center directly for all
labor and associated shipping charges.
FOR ALL HITACHI MONITORS:
Hitachi America, Ltd. may repair your monitor with new or reconditioned parts or replace it with a
new or reconditioned monitor of the same or similar kind, and any replaced monitors or parts
become Hitachi America, Ltd.'s property.
Exclusions from this warranty: It is normal for Cathode Ray Tube (CRT) monitors and LCD
display backlights to decrease in brightness as they age. This is a natural process in CRTs & LCDs due
to the degradation of the LCD backlight and the degradation of the CRT phosphors that create the
image and is not covered by this warranty. THIS WARRANTY EXCLUDES DECREASED
IMAGE CLARITY OR REDUCED BRIGHTNESS DUE TO NATURAL AGING OF THE
MONITOR/DISPLAY. IN ADDITION, THIS WARRANTY DOES NOT COVER
PHOSPHOR BURN. Phosphor burn can occur when a monitor is left with one static image for
extended periods of time during which the image may become burned into the phosphors.
This limited warranty does not cover damage occurring in shipping or in storage after you purchase the
monitor or damage caused by abuse, accident, disaster, misuse, mishandling, mispackaging or shipping,
improper installation, unauthorized repair or modification, or failure to follow the manufacturer's
instruction with respect to the proper handling, operation, installation, service and maintenance of the
monitor. This warranty is for the benefit of the original owner only in accordance with all terms stated
in this warranty. Warranty is not transferable.
To obtain warranty service, call 1-800-536-6721 to obtain a return authorization number and the
location of your Hitachi service center . If a problem occurs within the first 30 days after purchase
AND IF CONSISTENT WITH YOUR DEALER’S RETURN POLICY, you can return the
monitor to the dealer from whom you bought it. Returns through dealer are subject to all dealer return
policies and possible charges. Not all dealers accept returns. For warranty service, if you choose to
ship the monitor rather than delivering it in person, you must assume the risk of damage or loss in
transit. You must also use the original shipping container (or equivalent packaging), pay shipping