Hive Active Heating User manual

Installation Guide for
Hive Active Heating™

Important note:
Installation should only
ever be carried out by
a qualified engineer.
Technical Support
If you need to contact Hive’s
Technical Support team during
the installation, you can do so
on 0800 980 8614.

1
For a quick installation,
follow the steps in order
We recommend that you install Hive Active Heating™
in the order shown in the diagram below. This is
the simplest route and should ensure a quick and
efficient setup.
Install the hub
(Wait until the light
flashes amber)
(Wait until the status
light flashes amber)
(It will show “FIND”,
then connect)
(On web or
mobile)
1
Add the thermostat
3
Install the receiver
2
Complete the
online setup
4

2
1 – The hub
Before starting, confirm that the household’s broadband is
working, that the broadband router has a spare network port
and that there is a spare power socket nearby. Then connect the
hub as follows:
Switch on the hub
Wait for an amber flashing light.
Multi-coloured lights and a red
light will flash, followed by the
amber light. This usually takes
less than 30 seconds but can
take up to 5 minutes if updates
need to be downloaded.
3 2
1Firstly connect the hub to
the household’s broadband
router using the network cable
provided. Secondly fit the power
cable into the hub and plug it
into a power socket.

3
1a – Connecting the hub
Once the amber light is flashing, the hub is set up and you can move onto
installing the receiver. If no lights are displayed immediately after the hub
has been turned on, check all cables are connected and the power socket
works. If the problem still persists contact Technical Support.
Hub lights and what they mean
Colour Pattern What does this mean? Notes
Red, blue or
multi-coloured
Flashing Installation and start-up. The hub
is attempting to connect to the
Hive servers and update itself.
Do not disconnect the hub. If flashing
continues after 5 minutes, contact Technical
Support to confirm that it has connected.
Amber Flashing Installation. The hub is actively
seeking to connect to the receiver
and thermostat.
The hub will search for devices for 40 minutes
at a time. It will then pause, as indicated below.
Amber Solid Installation. The hub has paused
its search for other devices.
To restart the search, simply turn the hub
off then on. The amber flashing light should
then return.
No lights –Normal operation. The hub is in
power save mode.
This happens once the hub, receiver and
thermostat are all installed and synchronised.
Red Flashing Error. The hub has failed to
connect to the Hive servers.
Check that the hub is plugged in and that
the broadband is working. If the problem
persists, call Technical Support.
Once the hub,
the receiver and
the thermostat have all
been connected, the hub’s
lights will turn off to
save energy.

4
2 – The receiver
Some important information before
you get started
Before you do anything, make sure the mains supply
to the central heating system is isolated and stays off
for the duration of the installation. Remember to always
follow appropriate safe electrical isolation procedures.
Only a fully-trained engineer should install this
product. The wiring must comply to the current
editions of BS7671 (IEE Wiring Regulations), Part ‘P’
of the Building Regulations and any relevant
Technical Operational Procedures.
The Hive receiver is double insulated so doesn’t
need an earth connection. You’ll find a tether on the
backplate to secure an earth wire if needed.
This product is designed for fixed wiring installation
only. It must be supplied via a switched fused spur
with a minimum contact separation of 3mm
(both live and neutral) and fitted with a 3A fuse.
Installing the correct receiver
Hive Active Heating™ has
two types of receiver:
Single channel
receiver
for combi boilers
Dual channel
receiver
for conventional
boilers with hot
water cylinders

5
2a – Installing the receiver
You should fit the receiver in a convenient location close to the boiler or central heating system.
Make sure it’s at least 30cm away from large metal objects, such as a boiler or hot water
cylinder, to avoid interference with radio signals. Take care to avoid any cables and pipes that
may be buried in the walls. Once you’ve found a suitable location, install the receiver as follows:
Run cable from the
boiler or wiring centre
(if required), then continue
on to the next section to
wire up the backplate.
3
Status
Hot
Water
Central
Heating
Loosen the screws on
the underside of the
receiver and remove
the backplate by pulling
the bottom of it away
from the front panel.
Fix the backplate
to the wall with
the terminals
at the top.
1 2

6
2b – Single channel receiver wiring 2b – Dual channel receiver wiring
N: Permanent neutral
L: Permanent live
1: Common
3: Heating on (NO)
2: Heating off (NC)
4: (unused)
Earth
tether
N: Permanent neutral
L: Permanent live
1: Hot water off (NC)
3: Hot water on (NO)
2: Heating off (NC)
4: Heating on (NO)
Earth
tether

7
2c – Testing the boiler
To test the receiver to boiler connection
follow these steps:
1Confirm that the receiver’s front panel is
in place and that it is safe to commission
the boiler.
2Restore power to the central heating
system - the receiver’s status light should
flash amber. This means it’s ready to
connect to the hub and thermostat.
3Test the receiver’s wiring to the heating
system by briefly pressing the Central
heating button (do not press and hold).
The green light above the Central heating
button should come on and the boiler
should fire up.
Once you’ve completed these tests leave
the receiver switched on with the status
light flashing, which means it’s ready to
connect to the hub and thermostat, and
move on to install the thermostat.
Replacing existing controllers
If there’s an existing single zone programmer or
wireless receiver, you should replace it with the
Hive receiver. Hive receivers are compatible with
a number of common boiler controllers that
may already be fitted in the home.
If the existing controller doesn’t have a compatible
backplate, remove it completely and wire in the
Hive receiver in its place. If needed, you can use
a stand-off (SLS1, supplied separately) to create
space to accommodate existing wiring, or to cover
bare wall when replacing a dual gang controller.
If the existing controller does have a compatible
backplate, simply remove the front panel of the
existing controller and snap the Hive receiver
front panel on in its place.
Single channel receiver compatibility:
WR-1 receiver, UT2 and EMT2 thermostats
Dual channel receiver compatibility:
UP2 and EMP timer programmers

8
Gravity-fed and part-pumped systems
Gravity-fed and part-pumped systems are wired
differently to standard boilers. With these, the
hot water relay switches on the boiler, whilst the
heating relay opens a valve, operates a pump,
or both, to divert hot water to the heating.
If you are installing into a gravity-fed or part
pumped system, complete the wiring and then
switch the Hive receiver to ‘gravity-fed’ mode
as follows:
1Switch off the power to the boiler and receiver.
2Wait at least 5 seconds, then switch the
boiler and receiver back on.
3
Press and hold the hot water button for at
least 10 seconds.
The receiver status light will show BLUE when
entering ‘gravity-fed’ mode. Or GREEN for ‘fully
pumped’ mode. Fully pumped mode is the
default for new devices.
Stand-alone installation
For Hive Active Heating™ a hub, a receiver and a
thermostat are installed together. Where this
service has not been purchased, the thermostat
and receiver can also be installed without a hub.
This is known as ‘stand-alone’ mode.
In stand-alone mode the thermostat acts as a
normal wireless thermostat with none of the
benefits of Hive Active Heating™.
At any time you can check what mode the
receiver is set to by switching the receiver’s
power off then on. When power is restored the
status light will flash for 5 seconds – amber
for Hive Active Heating™, white/pink for
‘stand-alone’ mode.

9
Switching in and out of stand-alone mode
Activate stand-alone mode as follows:
1Remove the batteries from the Hive thermostat.
2Switch off the power to the boiler and receiver.
3Wait at least 5 seconds, then turn the boiler and receiver back on.
The receiver’s status light will begin to flash amber.
4Press and hold the Central heating button on the receiver for 10 seconds – until the status
light begins to flash white/pink. The receiver is now in ‘stand-alone’ mode.
5While holding down the and buttons on the thermostat, insert the batteries. Keep
the buttons pressed until ‘FIND’ is displayed on the screen. After a few seconds the
thermostat will connect to the receiver and show room temperature. If the thermostat
shows ‘REJOIN’ then try step 5 again.
To switch back to ‘remote heating’ mode:
i) Switch the hub off and then on again. If it begins to flash amber continue on to step
(ii). If all the lights go out and the hub does not flash amber, log into hivehome.com, open
the “Devices” page and click “Add devices”. The hub should now begin to flash amber.
ii) Now follow the steps 1-5 above, but note that the lights will be different. At step 3 the
receiver’s status light will initially flash white/pink and it will change to amber (for ‘remote
heating’) in step 4 once you have held the Central heating button down.

10
Light Colour Pattern Meaning Notes
Central
heating
Green Solid Heating is on.
Central
heating
Green Flashing Commands queued. The
receiver has received 2 or
more commands to switch
the boiler on or off within
1 minute.
The Hive receiver protects the boiler from damage
that may occur if it’s switched on and off very
quickly. Once the boiler has been switched on (or
off), it will not change state again for 1 minute as a
protective measure.
Hot water Green Solid Hot water is on. This light is only present on dual channel receivers.
Hot water Green Flashing Commands queued. The
receiver has received 2 or
more commands to switch
the boiler on or off within
1 minute.
See ‘Central heating’.
Status Green Solid Normal operation. The receiver is connected to the rest of the Hive
system and operating normally.
Receiver lights and what they mean
The receiver has lights on its front panel to indicate what it’s doing. A single channel receiver has
two lights – ‘Status’ and ‘Central heating’. A dual channel receiver has an additional light for ‘Hot water’.
This is what the lights mean:

11
Light Colour Pattern Meaning Notes
Status Blue Solid The system is in gravity-fed
mode and is connected to
the rest of the Hive system.
See gravity-fed mode section of this manual.
Status Amber Flashing Installation. The receiver is
trying to connect to other
Hive devices.
The light switches to solid amber when the
receiver times out and ceases its search for other
devices.
Status White /
pink
Flashing The receiver is in
stand-alone mode and is
actively seeking to connect
to a Hive thermostat.
The light switches to solid white when the receiver
times out and ceases its search for a thermostat.
Status Amber
or
white
Solid Installation. The receiver
has paused its search for
other devices.
To restart the search, simply power the receiver
off and then on. This will return it to the amber or
white flashing state.
Status Red Solid Error. The receiver has lost
its wireless connection to
the thermostat.
Whilst in this state heating and hot water will default
to off. They can be switched on manually by pressing
the ‘heating’ and ‘hot water’ buttons on the receiver
(hot water only available on dual channel receivers).
Call Technical Support to resolve the issue.

12
3 – The thermostat
For the thermostat to work accurately
it’s important that you install it in the
right location.
3a – Selecting a location
for the thermostat
The thermostat should be fixed to an
internal wall, 1.5m from the floor and away
from heat sources that could affect its
operation, such as radiators and areas in
direct sunlight.
To make accurate temperature readings
the thermostat needs a free flow of air,
so make sure it’s installed in an area not
covered by curtains or similar objects.
The thermostat must not be installed
in the same room as a radiator that’s
controlled by a thermostatic radiator valve
(TRV). Installing the two in the same room
may result in the central heating being
permanently on.
You must fix the thermostat in a permanent
location as the heating system will not
function accurately otherwise.
1.5m
XX

13
3b – Wall mounting the thermostat
Remove the front panel of the thermostat by
squeezing the buttons on both sides and sliding
it up and off the backplate.
Once you’ve found a suitable location, fix the
backplate to the wall using the appropriate fixings.
The backplate is designed for size 6 screws.
Be careful to avoid any cables and pipes that
may be buried in the wall.
Note: the backplate is designed to mount
directly onto a single gang back box, if available.
3c – Confirming the hub
is ready to connect
Before inserting the batteries into the thermostat,
check the hub is flashing amber – this means
it’s ready to connect. If it is displaying a solid
amber light, simply turn it off then on, and then
switch the receiver and boiler off and then on
again too. The hub should then begin to flash
amber and be ready to connect.
PRESS

14
3d - Inserting the batteries
Make sure that you are standing where the thermostat will be installed
before proceeding to insert the batteries.The battery compartment is
located at the back of the thermostat and is only accessible when the
front panel is removed from the backplate.
Insert
two AA
batteries.
1
The receiver will
display a solid
green or blue status
light and the hub
lights will turn off
to save energy.
4
The thermostat display will show
‘FIND’ plus a timer – meaning it’s
searching for the hub and receiver.
If it searches for more than
five minutes contact Technical
Support and they will diagnose
any problems.
2
The thermostat
will then display
room temperature –
meaning it’s connected
successfully to the
hub and receiver.
3

15
3e – Final steps
Installation is almost complete.
All that’s left to do is:
1Slide the thermostat down onto
the backplate.
2Remove the screen protector from the
front of the thermostat and place the
user guide into the slot at the top.
3Confirm the system is properly
configured by checking:
The thermostat is displaying
room temperature.
The receiver’s status light is solid
green or solid blue.
The hub has no lights on.
If the system is not properly configured
it will not be possible to complete
online setup.
Replacing an existing thermostat
If you’re replacing an existing wired
thermostat, be sure to first make the
wires safe by disconnecting and looping
out the wired thermostat in the wiring
centre or boiler.
If you’re replacing an existing wireless
thermostat, decommission it by
detaching it from the wall and removing
its batteries.

16
4 – Online account setup
Hive Active Heating™ is now installed and ready to be
registered. There are two ways to complete online setup:
Set up using a web browser
1Go to hivehome.com
2Log in using the account details supplied in the order
confirmation email.
3Enter the hub ID – this is the XXX-123 formatted
number on the underside of the hub.
4Once the hub ID has been entered, setup is complete
and Hive Active Heating™ is ready to use.
Set up using the smartphone app
1Download the Hive app.
2Log into the app using the account details supplied in
the order confirmation email.
3Enter the hub ID – this is the XXX-123 formatted
number on the underside of the hub.
4Once the hub ID has been entered, setup is complete
and Hive Active Heating™ is ready to use.
Forgotten your password?
Go to hivehome.com,
click “log in” and
then click the “Forgot
your password?” link

Hive Active Heating™ is up and running. Heating
and hot water can now be controlled from work,
the pub or the comfort of a sofa. The User Guide
(tucked into the back of the thermostat) contains
information on using the system and there is
more help online at hivehome.com

HIVE and the Hive logo are trademarks of GB Gas Holdings Ltd. Registered in England and Wales No. 03186121. British Gas is the
trading name of British Gas Trading Limited, a Centrica company. Registered in England and Wales No. 3078711. The registered office
of GB Gas Holdings Limited and British Gas Trading Limited is: Millstream, Maidenhead Road, Berkshire, SL4 5GD.
Ref # BGCH-Install02
Hive Active Heating™ –
the clever way to control
your heating.