HOELLER Hot Well GN1 User manual

User Manual
Hot Plate
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USER MANUAL
Hot Plate
Installation Variants: plug in On Counter Variants
Hot Plate GN1 Hot Plate –A GN1
Hot Plate GN2 Hot Plate –A GN2
Hot Plate GN3 Hot Plate –A GN3
Hot Plate Round
Version: 11/2020

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Hot Plate
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1. GENERAL...........................................................................................................4
1.1 INFORMATION ABOUT THE USER MANUAL.........................................................................4
1.2 LIABILITY AND WARRANTY...............................................................................................4
1.3 COPYRIGHT ...................................................................................................................4
1.4 DECLARATION OF CONFORMITY.......................................................................................5
2. SAFETY.................................................................................. 5
2.1 GENERAL ................................................................................................................ 5
2.2 SAFETY INSTRUCTIONS FOR USE OF THE DEVICE............................................................... 5
2.3 INTENDED USE......................................................................................................... 6
3. TRANSPORT, PACKAGING AND STORAGE....................... 7
3.1 TRANSPORT INSPECTION ............................................................................................ 7
3.2 PACKAGING............................................................................................................. 7
3.3 STORAGE................................................................................................................ 7
4. TECHNICAL DATA ................................................................ 8
4.1 TECHNICAL SPECIFICATIONS ........................................................................................ 8
4.2 PRODUCT DIAGRAM ................................................................................................. 9
4.2.1 Installation Variant –plug in (diagram size GN1) ....................................9
4.2.2 On Counter –(diagram size GN1)...........................................................9
4.3 SCOPE OF SUPPLY................................................................................................... 10
5. INSTALLATION AND OPERATION..................................... 11
5.1 SAFETY INFORMATION............................................................................................. 11
5.2 INSTALLATION AND ELECTRIC CONNECTION ................................................................. 12
5.2.1 Installation (only valid for installation variants) ........................................ 12
5.2.2 Electrical connections................................................................................. 12
5.3 OPERATION........................................................................................................... 13
5.3.1 Control panel.............................................................................................. 13
6. CLEANING AND MAINTENANCE ....................................... 14
6.1 SAFETY INSTRUCTIONS FOR CLEANING......................................................................... 14
6.2 CLEANING............................................................................................................. 14
6.3 SAFETY INSTRUCTIONS FOR MAINTENANCE .................................................................. 14
6.4 MAINTENANCE ...................................................................................................... 15
Keep the manual handy with the device!
E

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7. POSSIBLE MALFUNCTIONS .............................................. 15
8. DISPOSAL............................................................................ 16
9. CONFORMANCE DECLARATION ...................................... 17

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1. GENERAL
1.1 Information about the user manual
This user manual describes the installation, operation and maintenance of the device and serves
as an important source of information and reference.
The knowledge of all safety and handling instructions contained in the user manual creates the
conditions for the safe and proper operation of this device.
In addition, you must comply with all relevant local accident prevention regulations and safety
regulations concerning the permitted uses of the device.
The user manual is part of the product and must be accessible at all times in the immediate vicini-
ty of the device for the installation, operation, maintenance and cleaning staff.
1.2 Liability and warranty
All information and instructions in this user manual have been compiled in accordance with cur-
rent regulations, the current state of engineering technology and our many years of knowledge
and experience.
The actual scope of delivery may differ for special designs, utilization of additional order options
or due to the latest technical changes to the explanations and representations described herein.
In case of questions, please contact the manufacturer.
NOTE!
This user manual should be read carefully before starting work on and with the device, in par-
ticular before commissioning! The manufacturer accepts no liability for damage and faults that
arise from non-compliance with the operating instructions.
The user manual must be kept directly on the device and accessible to all persons working on or
with the device. We reserve the right to make technical changes to the product in the context of
improving the usage properties and further development. Our current user manual can be down-
loaded online from our homepage.
1.3 Copyright
The user manual, including any text, drawings, images and other depictions, is protected by copy-
right. Reproduction in any manner and form - including excerpts - as well as the utilization and/or
communication of the content is forbidden without permission in writing from the manufacturer.
Any non-compliance is liable for damages. All other rights are reserved.
NOTE!
The graphical representations in this user manual may differ slightly from the actual de-
sign of the device.

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1.4 Declaration of Conformity
The device corresponds to the latest standards and EU directives.
We certify this in the EC Declaration of Conformity.
The Declaration of Conformity can be downloaded online from our homepage.
2. SAFETY
This section provides an overview of all-important safety aspects.
In addition, each chapter provides precise safety instructions for the prevention of dangers which
are marked with symbols. Moreover, the pictograms, signs and labels found on the device are to
be observed and kept in legible condition.
The observance of all safety information enables optimal prevention of all hazards and ensures
safe and trouble-free operation of the device.
2.1 General
The device is built according to the state-of-the-art technology. However, dangers may arise from
this device if it is improperly used or not used according to its purpose.
Knowing the contents of the user manual is a prerequisite in order to protect yourself from dan-
ger, as well as avoid mistakes and thus operate the device safely and without interference.
To avoid danger and to assure optimum performance, no modifications or alterations may be
made to the device that are not expressly approved by the manufacturer.
The device may only be operated in a technically perfect and reliable condition.
2.2 Safety instructions for use of the device
The specifications regarding operational safety are based on the regulations of the European
Union valid at the time of manufacturing of the device.
If the device is used commercially, the operator is obliged, during the entire period of use, to
determine the compliance of the designated occupational safety measures with the current state
of regulations and take note of new regulations. Outside the European Union, work safety laws
and regional regulations applicable at the place where the device is used must be observed.
Besides the industrial safety instructions in this user manual, the generally valid safety and acci-
dent prevention regulations for the application of the device, as well as environment protection
regulations, must be observed and complied with.

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ATTENTION!
•This device is not intended for use by individuals (including children) with reduced physical,
sensory, or mental capabilities. It may also not be used by individuals who lack experience
and/or knowledge unless they are supervised by a person responsible for their safety or have
received instructions on how to use the device from any such authorized person.
•Children should be supervised to ensure that they do not play with the device.
•Keep this user manual in a safe place. If the device is passed on to a third party, the user
manual must be handed over.
•All persons using the device must comply with the specifications in the user manual and
follow the safety instructions.
2.3 Intended Use
The reliability of the device is only guaranteed if used properly in accordance with the specifica-
tions in the user manual.
Any technical interventions, assembly and maintenance are to be made by qualified service per-
sonnel.
The "Hot Plate” is for keeping prepared dishes warm (not for warming).
ATTENTION!
Any and all use diverting from and/or going beyond the limits of the device is forbidden and is
considered to be improper.
Any claims against the manufacturer and/or its agents for damages resulting from improper use
of the device are excluded.
The operator is liable for all damages resulting from improper use.

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3. TRANSPORT, PACKAGING AND STORAGE
3.1 Transport inspection
The delivery must be checked immediately upon receipt for completeness and transport damage.
In case of visible transport damage, do not accept the delivery, or only do so conditionally.
Mark the extent of the damage on the transport documents / delivery note. Initiate complaint.
Make a complaint regarding hidden damage immediately after discovery, as claims for damages
can only be asserted within the effective period for complaints.
3.2 Packaging
Do not throw away the cardboard packaging of your device. It might be useful for storage purpos-
es, when moving or if you need to send the device to our service centre in case of damage. Re-
move the outer and inner packing material from the device before use.
NOTE!
If you want to dispose of the packing, consider the regulations applicable in your country. Recy-
cle re-usable packing materials.
Please check that the device and its accessories are complete. If any part is missing, please con-
tact our customer service center immediately.
3.3 Storage
Keep the package closed until installation, under consideration of the indicated positioning and
storage markings.
Store the packages under the following conditions:
•Do not store outdoors.
•Keep dry and free of dust.
•Do not expose to aggressive media.
•Protect from direct sunlight.
•Avoid mechanical vibrations.

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4. TECHNICAL DATA
4.1 Technical specifications
Description:
Hot Plate
Variants:
Installation Variants: plug-in or On Counter Variants (A)
Sizes:
GN1
GN2
GN3
GN4
Round
Material:
Surface: Optionally with stainless steel surface, glass or artificial stone (Dekton)
Temperature Range:
+20 °C to +140 °C, continuously adjustable
Heating Capacity [Watt]:
850
1520
2340
3040
700
Power Requirement:
230 V ~ 50/60 Hz
Dimensions
Plug-in [mm]:
B330xT530xH70
B660xT530xH70
B990xT530xH70
B1320xT530xH70
DM480xH70
Dimensions
On Counter Metal [mm]:
B345xT545xH170
B675xT545xH81
B1005xT545xH81
Dimensions
On Counter Wood Line [mm]:
B440xT645xH90
Cut-Out Dimensions
Wood/stainless steel [mm]:
B340xT540
B670xT540
B1000xT540
B1330xT540
DM490
Cut-Out Dimensions
Dekton/stone: [mm]
B344xT544
B674xT544
B1004xT544
B1334xT544
DM494
Subject to Modifications!

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4.2 Product Diagram
4.2.1 Installation Variant –plug in (diagram size GN1)
4.2.2 On Counter –(diagram size GN1)

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4.3 Scope of Supply
Varies between plug-in and on counter.
Variant
Plug-in
On Counter
Connection cable with Schuko plug 1,6 m
•
•
Controller with cable length 1,2 m
•
•*
User manual
•
•
*controller already installed

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5. INSTALLATION AND OPERATION
5.1 Safety information
WARNING! Risk of electrocution!
The device must be installed by qualified professionals.
•Device may cause injuries due to improper installation!
•Before installation, check the data of the local power grid with the technical specifications of
the unit (see nameplate).
•Connect the device only if they match! Follow the safety instructions!
•The device may only be operated when connected to a properly installed single socket with
protective contact. Don’t use any multiply sockets. A safety switch is mandatory when in-
stalling a unit.
•The connection must have a safety switch.
•Do not pull the plug from the socket by the cable.
•The power cord must not come into contact with hot parts.
WARNING! Hot surface!
During operation, some parts of the device become very hot. To avoid burns, do not touch hot
parts!
•Do not use this device if it is not working properly, is damaged or has been dropped.
•Do not use any accessories and spare parts which are not recommended by the manufactur-
er. These could pose a hazard to the user or cause damage to the device and cause personal
injury, and also void the warranty.
•Do not lay the cable over carpets or other heat insulation. Do not cover the cable. Keep the
cable away from work areas and do not immerse it in water.
•Do not move the device during operation and do not tip it over.
•Never heat food or liquids in sealed containers or bottles. This builds up a pressure which can
cause the container or bottle to explode.
•The Hot Plate must not be used as a storage area. Accidental activation or residual heat can
cause objects left there to melt or burn.
•Make sure that the cable does not come into contact with heat sources or sharp edges. Do
not hang the cable off the table or counter.

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5.2 Installation and Electric Connection
5.2.1 Installation (only valid for installation variants)
•Put your device on a level and safe surface which stands the weight of the device.
•Prepare the cut-out of the table according to our installation drawings and check the
cut-out. A silicone gap of 5 mm for wood and stainless-steel buffets all around the unit,
and a gap of 7 mm for stone and Dekton is mandatory. The maximum corner radius shall
not be wider than the silicon gap.
•For Dekton (artificial stone) and stone plates please refer to the stone manufacturer’s
references.
•Now fix our mounting brackets which are available as accessories.
•Make sure the surface is free from dust and grease.
•Put your plate into the cut-out and adjust the accurate height with the adjusting screws.
Please make sure that the plate fits exactly.
•Connect the controller and both cables to the circuit board according to the Connection
Plan.
•Locate the plate in the middle of the cut-out.
•Grout the plate with the original Höller silicone which is available in the accessories and
remove the excess silicone.
•After a drying time of 24 hrs, you can connect the plate to the power supply and start to
operate.
NOTE regarding the Installation
•The device must be installed in vertical position.
•The built-in Hot Plates can be built-in flush-mounted or sunk in every top plate (wood, gran-
ite, corean or stainless steel).
ATTENTION!
The device must be installed by a qualified professional.
5.2.2 Electrical connections
•The socket circuit must be secured according to the performance details.
•Connect the controller to the electronical box.
•Plug the Schuko plug into the socket.

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5.3 Operation
•Clean the device prior to use as described in chapter 6.2 "Cleaning".
•Press the button to switch on the device.
•Do not place food directly on the surface. All foods should always be placed in appropriate
containers on the surface of the Hot Plate. Use only suitable tableware. Do not use plastic ta-
bleware.
•Do not use pots or pans with a bottom which has ridged edges or is unevenly enameled. This
can cause permanent scratches.
5.3.1 Control panel
The Hot Plate can be set and operated via the touch control panel mounted on the front.
The four buttons are used for adjusting settings, quick choice between preset values, as well
as parameterization. Only press the buttons using a finger or a Touchpen.
ON/OFF button
With this button the device is turned on or off. When turning it
on, the last selected mode starts.
Button
These buttons are for adjusting the temperature.
Button
By pressing the button, the adjusted temperature will be
shown in the display. To change the temperature press and
either or , to adjust the temperature accordingly.
Display heating operation
The device is in heating mode.
Digital display
Shows the actual and by pressing the button the target
temperature.
ATTENTION!
A change in the preset parameters should only be carried out by customer service.

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When turning the device off at a temperature over 40°C, the ACTUAL temperature and OFF
flash alternately in the digital display.
6. CLEANING AND MAINTENANCE
6.1 Safety instructions for cleaning
•Before cleaning and before repairing, disconnect the device from the outlet (pull the plug!)
and allow it cool.
•Do not use caustic cleaning agents and make sure that no water seeps into the device.
•To protect yourself from electric shock, do not immerse the device, cable or socket in water
or other liquids.
ATTENTION!
The device is not suited for direct washing with a water jet. Therefore, do not use a pressure
water jet to clean the device!
6.2 Cleaning
Clean the device regularly with a neutral cleaning agent!
•Before cleaning the device, switch it off with the button and disconnect from the electri-
cal outlet (pull the plug!).
•Leave the device to cool.
•Afterwards clean the surface with a damp cloth.
•Do not use abrasives that could scratch the surface of the Hot Plates.
•Never scrape the painted surface of the Hot Plate with a knife, fork, metal scrapers or other
sharp objects, nor use abrasives, steel wool or similar.
•Do not clean the joint between the frame and Hot Plate with sharp objects.
•After cleaning, use a soft cloth to dry and polish the surface.
6.3 Safety instructions for maintenance
•Check the main cable for damage from time to time. Do not use the device if the cable is
damaged. If the cable is damaged, it must be replaced by customer service or a qualified elec-
trician to avoid risks.

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•In case of damage or malfunction, please contact your dealer or our customer service de-
partment. Keep in mind the information on troubleshooting in section 7.
•Maintenance and repair work may only be performed by qualified professionals using original
spare parts and accessories. Never try to carry out repairs to the device yourself.
6.4 Maintenance
•Check in regular periods if the grouting of the plates has cracks and adjust it accordingly. Due
to bad grouting, water can enter and lead to discolorations, breakage and loosening of the
surface.
•Check the glass for damages before every use, before resuming operations to avoid injuries.
7. POSSIBLE MALFUNCTIONS
The problems listed above are for guidance and must be seen as examples. Should these or
similar problems occur, immediately turn off the device and discontinue use. Contact a qualified
specialist or the manufacturer immediately.
Problem
Cause
Remedy
No function
•Power plug not plugged in
properly
•Fuse of the power supply has
tripped.
•Controller not plugged in
properly
•Pull out the plug and
insert it correctly
•Check fuse, test unit on a
different elec. socket.
•Note connection plan
No display
function
•Controller cable disconnect-
ed
•Controller cable not con-
nected correctly
•Check the connection
•Note connection plan
No heating
•Power supply interrupted
•Heating element is faulty
•Temperature controller faulty
•Check power supply
•Contact the seller
•Contact the seller
Display shows “FIH”
or “Fill”
•Broken sensor
•Contact the seller
Temperature varies
for more than 20° C
•Broken sensor
•Contact the seller
•Don’t further use the
device to prevent sub-
sequent damage

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8. DISPOSAL
Old equipment
Your old device must be disposed of at the end of its service life in accordance with local regula-
tions. It is advisable to contact a specialized waste management company, or to contact the local
disposal service in your community.
WARNING!
To avoid misuse and the associated dangers, make sure the old device is unfit for use before
disposal. For this purpose, disconnect the device from the mains supply and remove the power
cord from the unit.
NOTE!
For the disposal of the device, pay attention to the
regulations which apply in your country and region.

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9. CONFORMANCE DECLARATION

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