Home Wireless Networks HWN500 User manual

35(/,0,1$5<
Printed November 6, 1998
Home Wireless Networks™
HWN500
Handset User’s Guide
(working copy)

35(/,0,1$5<
Printed November 6, 1998

Contents
About Your New Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Checking parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notice about Handset batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Charge the handset battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Register the handset with the Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Establishing dialing rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Handset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Warranty Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Return Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2
About Your New Handset
Your HWN500 handset is an advanced wireless
display telephone designed to work with the Home
Wireless Networks™ integrated communication
system. The HWN500 handset can support up to
four telephone lines and can also be used for
system administration of the network.
Note: The network Controller must already be
installed and incoming phone lines connected to it
before you can add a handset to the network.
Checking parts
The handset kit should contain the following parts.
• Handset
• Charging Cradle
• AC Adaptor
• Ni-Cd Battery Pack
• Protective rubber feet for charging cradle
If any parts are missing or broken, call your dealer.
Notice about Handset batteries
The RBRC Battery Recycling Seal on the Nickel-Cadmium (Ni-Cd)
battery pack indicates that Home Wireless Networks is voluntarily
participating in an industry program to collect and recycle these
batteries at the end of their useful life, when taken out of service
within theUnited States or Canada. The RBRC program provides a
convenient alternative to placing spent Ni-Cd batteries into the
trash or municipal waste streams, which is illegal in some areas.
Please call 1-800-8-BATTERYfor information onNi-Cd recyclingin
your area. Home Wireless Networks’ involvement in this program
is part of our committment to protecting and conserving our natural
resources.
About your HWN500 Handset

3
Safety Instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Do not use this product near water or when you are wet (for example, near a
bath tub, kitchen sink, laundry tub, wash bowl, wet basement, or swimming
pool). Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning. Do not plug the
product back in until it is thoroughly dry.
4. Avoid using a telephone (other than a cordless one) during an electrical storm.
There may be a remote risk of electric shock.
5. Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak,
report it immediately using a telephone located away from the area where the
gas is leaking. Also make sure the Controller unit is located away from the area
of the suspected leak.
6. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supply to your
home, consult your dealer or local power company.
7. Do not overload the wall outlets or extension cords as this can result in the risk
of fire or electric shock.
8. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by people walking on it.
9. This product must not be installed in an attic or in any other temperature-
extreme environment.
10. To reduce the risk of electric shock, do not disassemble the telephone
equipment. Opening or removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly could cause electric shock. If
service or repair work is required, take the unit to a qualified technician.
11. Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
• The power cord is damaged or frayed.
• Liquid has been spilled into the product.
• The product has been exposed to rain or water.
• The product has been dropped or the cabinet has been damaged.
• The product exhibits a distinct change in performance
• The product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the operating
Safety Instructions

4
instructions - improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the
product to normal operation.
Battery cautions
To reduce the risk of fire or injury to persons caused by batteries, read and follow
these instructions.
1. Use only the proper type and size batteries.
2. Do not dispose of batteries in a fire. The cell may explode. Check with local
codes for possible special disposal instructions.
3. Do not open or mutilate the battery. Released electrolyte is corrosive and may
cause damage to eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling the battery in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or
conductor may overheat and cause burns.
5. Charge the battery pack provided with or identified for use with this product only
in accordance with the instructions and limitations specified for this product.
Preventing static electricity damage
The components inside your system are extremely sensitive to static electricity, also
known as electro-static discharge (ESD). Static electricity can cause irreparable
damage to your system. You can help prevent such damage by taking the following
precautions:
• Avoid touching expansion slot connectors.
• Avoid static-causing surfaces such as plastic and Styrofoam near your unit.
• Never slide your unit across any surface.

5
Installing the Handset
1 Install the battery pack
Note: Use only Nickel Cadmium (Ni-Cd) batteries supplied by Home Wireless
Networks. To order replacement handset batteries, call 1-888-WHY-WIRE.
Procedure
1. Remove the battery cover.
2. Connect the battery jack and insert the battery pack into place.
Note: Be sure to place the end of the battery pack against (not on top of)
the rubber spacer in the battery well.
3. Replace the battery cover.
Installing the Handset

6
2 Charge the handset battery
Note: The handset charging cradle can either be wall-mounted, or it can be
placed on a horizontal surface such as a desk or counter top.
• To mount the charging cradle on a wall, refer to the wall-mounting
instructions at the end of this manual.
• If placing the charging cradle on a horizontal surface, attach the
included protective rubber feet to the underside of the charging cradle
as shown in the following illustration.
Procedure
1. Connect the handset AC adaptor to the charging cradle and route the
adaptor cord through the channel in the base. When finished routing the
cord, plug the adaptor into a standard 110V electrical outlet.
2. Place the handset in the charging cradle and charge the battery for 24
hours.
Notes:
• The battery must be installed in the handset in order to recharge it.
• The handset can be placed either face up or face down in the charging
cradle. The LED on the charging cradle illuminates when the handset
is properly seated.

7
• For best results and to prolong battery life, be sure to fully drain the
battery before recharging it.
3 Register the handset with the Controller
Before you can use the handset, it must be registered with the Controller so the two
devices can communicate with each other.
Notes:
• Be sure to fully charge your new handset battery before beginning the handset
registration procedure.
• If you change Controllers for any reason, you must re-register the handset with
the new Controller.
Procedure
1. During the charging process, the handset will begin displaying the following
screen. Wait until the handset has charged for a full 24 hours, then enter
the last eight digits of your network Controller serial number. Press END
when finished.

8
Note: The Controller serial number is located on the label on the inside
front surface of the Controller. See the Network Reference Manual that
accompanied the Controller for additional information.
2. You will be asked to confirm that the entered serial number is correct.
Press 1(Yes) to confirm or 2(No) to re-enter the Controller serial number.
3. After confirming that the serial number is correct, the handset displays the
following screen:
Enter your Controller password, then press 0(OK) to continue.
Note: The default Controller password is “4961.” You should change this
password to one of your own choosing as soon as you finish installing and
setting up your network. The password can be changed via the handset
Setup menu or via a PC connected to a Data Jack. For additional
information, see the Network Reference Manual that accompanied the
Controller.
Note: If the Controller cannot be located, the handset displays the following
screen:
Move closer to the Controller and press 0to restart the handset registration
process.

9
4. Once the handset has located the Controller and a correct password has
been entered, the handset displays the following screen:
Press 0to continue.
5. The handset displays the following screen.
Enter a name that identifies the handset with a particular location or
individual.
Note: Handset names can be up to 10 characters in length and are entered
using the handset keypad.
Example:
To enter the name “Tim” -
• Press 8 one time to add “T”;
• Press 4 three times to add “i”;
• Press 6 one time to add “m”;
• Press # to advance to the next space;
• Press0 as many times asnecessary todelete the remaining unwanted
text.
• Press END when finished.
6. When asked if the entered data is correct, press 1for Yes or 2for No.

10
Note: Handset names can be changed at a later date via the Setup menu.
For details, see the Network Reference Manual that accompanied the
Controller.
7. When the handset displays the following screen, press 0(OK ) to continue:.
8. When the handset displays the following screen, press 1(YES) if you want
to add another handset or an access jack to the system, then proceed to
Step 9.
If you do not want to add another handset or an access jack at this time,
press 2(NO) and proceed to Step 10.
9. If you pressed 1(YES) in the preceding step, the following screen is
displayed.
Press 1to add another handset, or 2to add an access jack.

11
Note: If you press 1,you will be asked to enter theserial number and name
of the additional device.
Handset serial numbers are located on the underside of the battery cover.
Access jack serial numbers are located on the plug side of the jack.
When you have finished adding devices to the network, proceed to the next
step.
10.If you have not yet specified dialing rules for your network via either
another handset or a PC connected to a Data Jack, you will be prompted to
define these rules now. See the following section for information on this
procedure.
11. When the following screen is displayed, press 0to begin using the handset.

12
Establishing dialing rules
If you have not already specified dialing rules via a PC connected to a Data Jack,
you will be asked to specify them during installation of the first handset.
Note: Dialing Rules tell the system how to dial local and long-distance calls (for
example, when to dial “1” before an area code).
Once established, dialing rules can be changed via the handset Setup menu. For
details, see the Network Reference Manual that accompanied the Controller.
Procedure
1. When the following screen is displayed, press 1(YES) if you must dial 10
digits to reach local numbers, then proceed to Step 2.
Press 2(NO) if you do not need to dial 10 digits to reach local numbers,
then proceed to Step 3.
Note: 10-digit dialing is most common in rapidly growing major
metropolitan areas that have more than one area code in a dialing area.
Example
Metro Atlanta, Georgia, is a good example of a 10-digit dialing area.
Callers from within any of three Atlanta area codes can place local
(non-toll) calls to any other number within those three area codes by
dialing xxx-xxx-xxxx.

13
2. If you pressed 1(YES) in the preceding step, the following screen is
displayed.
Follow the instructions on the display to enter all local area codes that do
not require “1” before dialing.
When finished, proceed to Step 6.
3. If you pressed 2(NO) in Step 1, the following screen is displayed.
Follow the instructions on the display to enter your local area code.
4. After confirming your local area code, the following screen is displayed.
If you must dial “1” to reach any local prefixes, press 1(YES) and proceed
to Step 5.
If you do not need to dial “1” to reach any local prefixes, press 2(NO) and
proceed to Step 6.

14
Note: These are numbers that you must dial 1+xxx+xxxx (no area code) to
reach.
5. If you pressed 1 (YES) in the preceding step, the following screen is
displayed.
Follow the instructions on the display to enter all local prefixes that you
must dial “1” to reach.
6. When the following screen is displayed, press 0to begin using the handset.

15
Handset Operation
Basic Calling Features
Answering an incoming
call
Press TALK.
Answering a specific line Select the desired ringing line number.
Example: To answer a call on line 3, press 3.
Making a call on the first
available line
1. Press TALK or press the number associated
with a particular line.
2. When you hear dial tone, dial the desired
number.
Making a call on a specific
line
1. Select the desired line number.
2. Dial the phone number.
Example: To make a call on Line 3, press
3, then dial the phone number.
Ending a call Press END.
Placing a call on hold While on an active call, press HOLD.
Retrieving a held call Press MENU until you reach the screen showing
the held call.
Call Waiting When you hear the Call Waiting tone, press
FLASH to answer the waiting call. Your original
call will be placed on hold. Press FLASH again to
return to your original call. You can then toggle
between the two calls using FLASH.
Note: You must subscribe to your telephone
company’s Call Waiting service in order to use this
feature.
Calling another extension Press the desired extension number.
Example: To call extension 12, press 12.
Handset Operation

16
Callingallextensionsinthe
network
1. Press MENU until you reach the screen
containing the Extensions function.
2. Select Extensions from the list of menu
items.
3. Scroll through the list until Ring All is
highlighted.
4. Press 0to dial all extensions in the network.
Redialing the last number
called
From a non-menu screen, press *.
Transferring a call 1. Press MENU until you reach the screen
containing the Transfer function.
2. Select Transfer from the list of menu options.
3. Select the extension number you want to
transfer the call to.
4. Press 0(Okay) to transfer the call.
Using the Mute function 1. The Mute function turns the handset
microphone off. You can still hear the party
on the other end, but they can’t hear you.
2. While on a call, press MENU until you reach
the screen containing the Mute function.
3. Select Mute to toggle the Mute function on
and off.
Making the current call
private
While on a call, you can prevent other devices on
the network (except one connected to the
Controller E-jack) from accessing that line.
1. Press MENU until you reach the screen
containing the Private feature.
2. Select Private to toggle Call Privacy on and
off.
Note: The above procedure makes only the
current call private. To make all calls on a
particular line private, see the Network Reference
Manual that accompanied the Controller.

17
Caller ID and Directory Services Features
Notes:
• You must subscribe to the Caller ID service provided by your phone
company in order to use the following Caller ID features.
• Two types of directories are available - a System Directory and a Personal
Directory. The System Directory can store up to 50 entries and is available
to all handsets and PCs in the network. The Personal Directory can store
up 40 entries per handset (up to a maximum of 400 Personal Directory
entries). Entries stored in the Personal Directory are available only to the
handset that stored them.
Dialing from the Caller ID
log
1. Press MENU until you reach the screen
containing the Caller ID function.
2. Select Caller ID from the list of menu
options.
3. Scroll through the Caller ID records until
the desired entry appears.
4. Press 5to dial the number.
Deleting a specific record
from the Caller ID Log
1. Press MENU until you reach the screen
containing the Caller ID function.
2. Select Caller ID from the list of menu
options.
3. Scroll through the Caller ID records until
the desired entry appears.
4. Press 9to delete the record from the
Caller ID log.
Deleting all records from
the Caller ID log
1. Press MENU until you reach the screen
containing the Caller ID function.
2. Select Caller ID from the list of menu
options.
3. Press 9and hold for at least 3 seconds.
4. When the confirmation screen appears,
press 1(Yes) to clear all records from
the Caller ID log.

18
Saving a Caller ID record to
the Directory
1. Press MENU until you reach the screen
containing the Caller ID function.
2. Select Caller ID from the list of menu
options.
3. Scroll through the Caller ID records until
the desired entry appears.
4. Press 6to save the Caller ID information
to the Directory.
5. Press 1to save to the System Directory
or 2to save to the Personal Directory.
Dialing from the Directory 1. Press MENU until you reach the screen
containing the Directory function.
2. Select Directory from the list of menu
options.
3. Press 1to reach the System Directory or
2to reach the Personal Directory.
4. Select the desired Directory category (2
- ABC, 3 - DEF, etc.).
5. Locate the desired Directory entry.
6. Press 5to dial the number.