BT SYNERGY User manual

Synergy Handset and
Charger
Digital cordless telephone featuring DECT
User guide
This handset is compatible with the Synergy
1000 and Synergy 1500. Please refer to main
user guides for further instructions.

Check that your Synergy Handset and Charger is
complete.
When you unpack you should have:
• Synergy Handset
• Synergy Charger
• Power adaptor
• Comprehensive user guide
• Wall plugs and screws for wall mounting
• Ni-Cad battery pack
If anything is missing, please contact your place of
purchase immediately.
For your records
For warranty purposes, proof of purchase is required, so
please keep your receipt.
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the charger)
Purchase price:
Please open this page for an ‘at a glance’ guide
to your Synergy Handset.
This equipment is not designed for making
emergency telephone calls when the power
fails. Alternative arrangements should be
made for access to emergency services.

Please open this page for a further ‘at a glance’
guide to your Synergy Handset.

Menu options
CALL DIVERT
First press
SET- UP
Fourth press Set-up allows you to change
the original settings of your
telephone e.g. handset ringer
volume, melodies. See optional
settings page 24. It also allows
you to register your handset
see page 9.
See page 34.
FRIENDS FAM
Second press
See page 37.
CALL MY BILL
Third press
See page 37.
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options

12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
Belt clip
On back of handset.
LCD
Clear display that shows
the status of your call and
the number you have dialled.
Select
Confirms the setting you want
from the menu. During a call,
acts as the secrecy button.
Talk
Press to make a call, answer
a call and end a call.
See page 12
Headset socket
Lets you plug in your headset
(available separately) enabling you
to keep your hands free.
Warning: Cover includes small
parts – possible choking hazard
for small children.
See page 32
Intercom
Enables you to make calls
between handsets.
See page 19
Quickdial
Enables you to store and dial up to
10 numbers in the memory
for shared use and up to 10 for
personal use.
See page 15/16
At a glance
Calls light
Flashes to indicate an incoming call.
Volume
Turns the volume of the earpiece
up or down during a call. Turns
the handset ringer off and on.
See page 14
Undo
Deletes the last digit entered.
Changes the menu setting.
By pressing and holding the
X button for 2 seconds
you are taken back to
e.g. Handset 1. (Standby)
Options
Opens the main menu. Scrolls
through menu options. Inserts a
pause when storing a number.
Recall
Used to access BT Select Services,
Switchboards and PBXs.
See page 33 and 41
Redial
Press to display and dial the last
number called.
See page 13
Charging light
Comes on when a handset
is in the cradle.
Charger
21

3
In this guide
At a glance 1
Introduction 4
Setting up and registering
your handset 7
Using your Synergy Handset 12
Using the Quickdial memory 15
Making intercom calls 19
Optional settings 24
Additional features 28
Using Select Services 33
Operating with additional
base stations 39
Connecting to a switchboard 41
Wall mounting 42
Maintenance 43
Help 44
Technical information 46
Technical specification 48
Index 49
Hints and tips boxes
In this user guide, we’ve included helpful tips and useful
hints. They are shown in a grey box.

Introduction
Your Synergy Handset is designed
for ease of use and made to the
high standards set by BT.
Please read the instructions carefully before use and
retain this user guide for future reference.
DEC T
By purchasing the Synergy Handset you now own a
product which combines the advantages of cordless
operation with the performance of a high quality
telephone. It complies with the Digital Enhanced
Cordless Telecommunications (DECT) standard and
offers unparalleled quality and features.
Building up a phone system.
You can use up to 6 handsets with your Synergy base
station.
This user guide applies to both single and multiple
handset systems. The intercom call functions described
in this guide apply only to Synergy Handset base stations
with more than one Synergy handset connected.
4
Power
In Use
Charging
S
y
n
e
r
g
y
1
0
0
0
.. 
......
......
.. 
..... 

......
......

DECT
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
This equipment is not
designed for making
emergency telephone calls
when the power fails.
Alternative arrangements
should be made for access
to emergency services.

5
Warning
1. Use only approved the battery pack supplied. Spare
batteries – Item Code: 871285 – are available from BT
Shops and the Synergy Helpline 0845 650 20 20.
2. Do not try to use any power supply except the one
provided, other wise you may permanently damage your
Synergy Handset. It may also invalidate the approval
given to this apparatus. Spare Synergy charger power
supply unit – Item Code: 871273 is available from BT
Shops and the Synergy Helpline 0845 650 20 20.
3. There is a slight chance that your phone could be
damaged by an electrical storm. We recommend that you
unplug your Synergy 1000 from the mains power and
telephone line socket during storms.
4. If you wear a hearing aid, please note that the Synergy
system works by sending radio signals between the base
station and handset. These signals can interfere with
hearing aids, causing a humming noise.
5. The Synergy telephone system can interfere with other
electrical equipment, e.g. answering machines, TV and
radio sets, clock radio/alarms and computers if placed
too close. It is recommended that you place your Synergy
Charger Unit/Base Station at least one metre away from
such appliances to avoid any risk of interference.
6. The Synergy Handset and Charger can become warm
during charging.
The Synergy Handset has a range from the base station of
up to 300 metres outdoors and up to 50 metres indoors. It is
possible that the range may be affected by being near water
(e.g. large ponds, lakes, the sea) and large metal objects
(e.g. radiators, steel girders and metal partition walls.

6
7. We advise against placing these products on antique,
veneered or wooden surfaces as damage may occur.
8. Do not use your Synergy Handset in damp, humid
conditions such as bathrooms. Do not expose the
equipment or batteries to fire or water.
9. Do not dispose of used batteries with general
household rubbish and do not burn them.
10. Do not use handsets in places where there are
explosive hazards.
11. Clean the handset and charger with a damp (not
wet) cloth or antistatic wipe. Never use a dry cloth as
this may cause a static shock. Never spray cleaning fluid
directly onto the telephone.

7
Setting up and
registration
Follow these steps to get your
Synergy Handset ready for use.
1. Install the rechargeable batteries in the
handset
The Synergy Handset uses a nickel cadmium (NiCad)
battery pack supplied. Hold the handset with the keypad
facing down, remove the clear plastic
directory label cover and push and slide open the battery
compartment.
Insert the battery pack inside the battery compartment
and slide the battery compartment cover shut. Replace
the directory label cover.
BATTERY
Push
Slide

2. Plug in the charger
Plug the power cable into the power socket on the
underside of your Synergy Charger. Switch on the mains
power and place the handset in the charger. The red
charging light comes on.
3. Charge the handset battery for at least
16 hours
Before you use your Synergy Handset for the first time it
is important to have the handset battery fully charged.
We recommend that you leave the Synergy Handset on
charge for at least 16 hours. The display will show REG.
This indicates that the handset needs to be registered
with a base station.
8
To keep your battery in the best condition, leave the handset
off the base station for a few hours at a time. (After the
initial 16 hour charge.)
Battery performance
After charging your Synergy Handset for the first time,
subsequent charging time for the handset batteries is
approximately 4-5 hours. Batteries and case may become
warm during charging. This is normal and not dangerous.
Under ideal conditions, the handset battery should give
about 6 hours talktime or 60 hours standby on a single
charge. Please note, however, that the new NiCad battery,
does not reach its full capacity until it has been in normal
use for several days.

Battery low warning
Your handset display will show the status of your battery:
• When the charge is low, the battery icon
is displayed.
• When the charge is almost out, you will also hear
a warning beep every 10 seconds in the earpiece.
This indicates that the handset is about to switch off.
4. Register your Synergy Handset with the
base station
At the base station:
• Press and hold down the blue PAGE button until you
hear a beep (after about 10 seconds).
At the handset:
• Press the ➔button until the display shows SET UP.
• Press the ✔button. Display shows HANDSET.
• Press the ✔button. Display shows KEYTONES.
• Press the ➔button until the display shows REG.
• Press the ✔button. Display shows ADD.
• Press the ✔button. Display shows PLS WAIT then,
after a short delay, the Park No. of the base station.
• Press the ✔button. Display shows PIN————.
9
Please note that while NiCad rechargeable batteries can be
expected to give years of service they do not last forever.
Their actual lifespan depends on how heavily they are used
but over time, their capacity to recharge will begin to
diminish and they will eventually need replacing.
You now have up to 1 minute to register the handset, during
which the IN-USE light flashes on the base station.

• Enter the four digit base station code
(default = 0000). Enter this if the base station code
has not been changed.) The ———— marks disappear
one by one.
• Press the ✔button. You hear a confirmation beep.
Display flashes LABEL = (this refers to the number
of the handset).
• Press the ✔button to automatically allocate the next
handset number. Display briefly shows PLS WAIT then
the base station to which your handset is registered,
e.g. BASE 1, and finally shows the handset number you
have given it, e.g. HSET 2.
To de-register a handset
• Press the ➔button until the display shows SET UP.
• Press the ✔button. Display shows HANDSET.
• Press the ✔button. Display shows KEYTONES.
• Press the ➔button until the display shows REG.
• Press the ✔button. Display shows ADD.
• Press the ➔button until the display shows REMOVE.
• Press the ✔button. Display shows PIN= ————.
• Enter the four digit base station code (default 0000).
Enter this if the base station code has not been
changed.) The ———— marks disappear one by one.
• Press the ✔button. Display shows LABEL = X
(i.e. your handset number).
• Press the ✔button. You will hear a beep, the display
will show e.g. HSET 2 followed by REG.
• Your handset is now de-registration.
10
If you are experiencing problems, please call the Synergy
Helpline on 0845 650 20 20.
Park No. is a unique number given to each individual base
station.

11
5. Wall mounting your product
(For instruction, see‘Wall mounting’,page 40.)
Before wall mounting, make sure the mains power lead
will reach the mains socket. Try to avoid locations near
metallic obstructions or electrical appliances, such as TV
sets, fridges, computers, fluorescent lights, radiators,
metal pipes and metal window frames.

12
Using your
Synergy Handset
Making and receiving calls.
To make a call.
• Press the TALK button to get a line. Display shows
. The IN USE light on the base station comes on.
• Enter the number you want and it is dialled.
Or to preview the number before you call
• Enter the number you want. Display shows your
number. If you make a mistake you can change the
number by pressing the ✗button to delete individual
digits.
• Press the TALK button. Your number is dialled.
To end a call.
• Press the TALK button.
Or
• Place the handset back on the base station.

13
To receive a call.
When the phone rings, both the call light on the handset
and the IN USE light on the base station flash. Display
shows .
• Press the TALK button.
Or
• Pick up the handset from the charger unit or the base
station. Display shows and IN USE light
remains on.
Secrecy
While on a call, this button allows you to talk to someone
close by without your caller hearing the conversation.
During your call:
• Press the ✔button. Display shows Secrecy icon
flashing and SEC. You can now talk without the
person on the other end of the line hearing you.
• To talk to your caller again, press the ✔button.
To redial the last number
• Press the TALK button.
• Press the REDIAL button. The number is dialled.
Display shows the number.
Or
• Press the REDIAL button. Display shows the last
number called. The number can be edited by pressing
the ✗button to delete individual digits.
• Press the TALK button. The number is dialled.
Redial

To adjust the earpiece volume.
You can adjust the volume at any time during a call or
whenever you get an external line and hear the dial tone.
• Press the VOLUME buttons +or –on the side of the
handset to increase or decrease volume. Display shows
the level by a series of vertical bars. I=min. IIIII=max.
14

Using the quickdial
memory
Shared and personal quickdials
You can store up to 20 numbers on your
Synergy Handset.
Shared telephone numbers
10 numbers can be stored in your shared memory.
These numbers can be quick dialled by any Synergy
handset registered with the base station.
Personal telephone numbers
A further10 numbers can be stored in your personal
memory. These numbers can only be used to quickdial
from the handset they are stored in.
To select shared or personal quickdial numbers
Your Synergy Handset is pre-set to give you common
quickdials. You can switch between SHARED and
PERSONAL quickdial.
• Press and hold the QUICKDIAL button for at least
2 seconds.
• Handset beeps and LCD shows SHARED or PERSONAL
depending on the current setting.
• Press ➔to switch between the 2 options.
• When required option is displayed on LCD press ✔to
confirm.
• Handset LCD reverts to HSET 1.
Quickdial
15

To store a quickdial number
Once you have selected either your ‘Personal’ or ‘Shared’
QUICKDIAL store:
• Press and release the QUICKDIAL button
• LCD shows 1 if no number stored or 1 followed by the
number stored in the memory.
• Press the ➔button to scroll through the memory
locations
• When the required memory location is displayed press
and hold the QUICKDIAL button for at least 2 seconds
or until a beep is heard.
• Enter the phone number you want.
• The display shows the location and the phone number.
• Press the ✔button to store the number. You hear a
confirmation beep and the display shows STORED
.
You can scroll through the quickdial numbers and see
any available locations. You can then change or add a
number.
You may find it useful to keep a note of the location number
(0-9) you set for quickdials numbers. Use the directory
label on the back of the handset.
Quickdial
0-9
16