
14 15
PROBLEM POSSIBLE CAUSE SOLUTION
No ice cubes
inside
There is an obstruction
inside the appliance
Remove the obstruction inside,
orclean the interior surface of the
Drawer. Unplug the unit and restart it.
“LIGHT” and “ICE”
icons flashing
The ambient temperature
or water temperature in
the inner tank is too high
Run the Ice Maker below 90°F and pour
colder water into the tank.
Refrigerant liquid leakage Touch the “ICE” button twice to restart
the ice making program then wait for
50 minutes. If this problem reoccurs,
contact Customer Service.
Cover motor is broken
The cooling system pipe is
blocked
Slow ice
production
Hot Air Outlet has been
blocked
Hot Air Outlet must be guaranteed to
have more than 5.9 inches of clearance
for ventilation.
Water temperature in
inner tank is too high
Water temperature should be between
45–90°F.
Malfunctioning
refrigeration system
Contact Customer Service.
Water leakage Drain Cap is not in place Put the Drain Cap in place.
Loose pipe joint Contact Customer Service.
The seal has reached the
end of its service life
Contact Customer Service.
Mold Various causes If you notice mold or other residue
buildup on the Ice Maker, turn the unit
off then give it a thorough cleaning.
Use room temperature water and mild
detergent with a soft cloth to clean all
interior surfaces, rinse with water, then
run 3 cycles of ice making with new
water each time, discarding the ice.
Ideally, use a professional ice machine
descaler and sanitizing solution, while
following the manufacturer’s specific
instructions for use.
If the water, scoop, ice machine, and
immediate environment are kept clean
and hygienic, mold formation should be
avoided.
The water
indicator flashes
when the water
tank is filled
The Ice Maker is started
before being filled with
water
Touch the “ICE” button twice to restart
the appliance.
hOmeLabs offers a limited one-year warranty (“warranty period”) on all of our products
purchased new and unused from hOmeLabs, LLC or an authorized reseller, with an original
proof of purchase and where a defect has arisen, wholly or substantially, as a result of
faulty manufacturing, parts, or workmanship during the one-year warranty period. The
warranty does not apply where damage is caused by other factors, including, but without
limitation to: (a) normal wear and tear; (b) abuse, mishandling, accident, or failure to follow
operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d) servicing or
modifications of the product other than by hOmeLabs; (e) commercial or non-household use.
The hOmeLabs warranty covers all costs related to restoring the proven defective product
through repair or replacement of any defective part and necessary labor so that it conforms
to its original specifications. A replacement product may be provided instead of repairing a
defective product. hOmeLabs’s exclusive obligation under this warranty is limited to such
repair or replacement.
A receipt indicating the purchase date is required for any claim, so please keep all
receipts in a safe place. We recommend that you register your product on our website:
homelabs.com/reg. Although greatly appreciated, the product registration is not required
to activate any warranty and product registration does not eliminate the need for the
original proof of purchase. The warranty becomes void if attempts at repair are made by
non-authorized third parties and/or if spare parts, other than those provided by hOmeLabs,
are used. You may also arrange for service after the warranty expires
at an additional cost.
These are our general terms for warranty service, but we always urge our customers to
reach out to us with any issue, regardless of warranty terms. If you have an issue with
a hOmeLabs product, please contact Customer Service at homelabs.com/help
or help@homelabs.com.
This warranty gives you specific legal rights, and you may have other legal rights which vary
from state to state, province to province, or country to country. The customer may assert
any such rights at their sole discretion.
Manufacturing Information
This manual covers all items with these model numbers:
SKU: HME010694N
Rated Voltage/Frequency: 115V~ 60Hz
WarrantyTroubleshooting
HME010694N
Contact Us
EMAIL US
homelabs.com/help
CHAT WITH US
WARNING:
Keep all plastic bags away from children.