TH51 f ODNON-PROGRAMMABLE THERMOSTAT
TROUBLESHOOTING
Table 5. Troubleshooting
Symptom Possible Cause Action
Display is blank. Thermostat is not powered. Check for 24 Vac between Rc and C.
Check that fresh AAA alkaline batteries are
installed as marked on the battery holder.
Temperature settings do The highest or lowest temperature Temperature setting range:
not change, setting was reached. Heating:4O °Fto 90 °F(4.5 °C to32 °C)
Cooling: 50 ° Fto 99°F (10°C to 37°C)
Heating equipment failure.
Heat does not turn on
(Heat On is solid in the
display).
Cooling does not turn on
(Coot On is solid in the
display).
Loose or broken wire connection
between thermostat and heating
equipment.
Cooling equipment failure.
Check for 24 Vac at the equipment on the
secondary side of the transformer between
power and common. If voltage is not
present, check the heating equipment to
find the cause of the problem.
Check for 24 Vac between the heat terminal
(W) and transformer common. If 24 Vac is
present, the thermostat is functional. Check
the heating equipment to find the cause of
the problem.
Check for 24 Vac between the heat terminal
(W) and transformer common. If voltage is
not present, check wire connection (loose or
broken) between the thermostat and the
heating equipment.
Check for 24 Vac at the equipment on the
secondary side of the transformer between
power and common. If voltage is not
present, check the cooling equipment to find
the cause of the problem.
Check for 24 Vac between the cool terminal
(Y) and transformer common. If 24 Vac is
present, the thermostat is functional. Check
the cooling equipment to find the cause of
the problem.
Loose or broken wire connection Check for 24 Vac between the cool terminal
between thermostat and cooling (Y) and transformer common. If voltage is
equipment, not present, check the wire connection
(loose or broken) between the thermostat
and the cooling equipment.
Fan does not turn on in a Fan Control in Heating (Installer Setup Set Fan Control in Heating (Installer Setup
call for heat (electric Number 3) is set to Gas or Oil Furnace Number 3) to Electric Furnace (Setting 1).
furnace). (Setting 0).
Heat pump puts out cool Changeover Valve (Installer Setup Set Changeover Valve (installer Setup
air in the heat mode and Number 2) is not configured to match the Number 2) to match the changeover
warm air in the cool changeover required by the installed required by the installed heat pump.
mode. heat pump.
Both the heating and The heating equipment is not a heat Set System Type (installer Setup Number 1)
cooling equipment are pump but the System Type (installer to match the installed heating and/or cooling
running at the same Setup Number 1) is set to Heat Pump equipment.
time. (Setting 1).
Heating and cooling wires are shorted Separate the shorted heating and cooling
together, wires.
II 69-1712--I