
FAQs 6
Is there an accessory missing?
• ChecktheMachineOverviewsectioninthisguideortheboxthatthemachinecameintomakesurethatthe
part is denitely included in your unit.
• Ifitismissing,we’reheretohelp.Simplyvisitwww.hoover.ae
Why won’t the vacuum cleaner pick up?
• Theltersmayneedcleaning,pleaserefertotheMaintenancesectionofthisuserguide
• Theseparatormaybeclogged,pleaserefertotheMaintenancesectionofthisuserguide
• Theremaybeablockageinthehose,pleasecheckthehoseandremovetheblockage
• Thedirtcontainermaybefullorblocked,pleaserefertotheMaintenancesectionofthisuserguide
• Thedirtcontainermaybeincorrectlyinstalled,pleaseensurethedirtcontainerislockedinplace
Why won’t the accessories pick up properly?
• Theaccessorymaybebroken
What do I do if an accessory/the unit becomes damaged or broken?
• Pleasecheckifthedamageiswiththeaccessoryortheunit.Todothis,rstlyremovetheaccessoryfromthe
unit and check if there is suction from the hose. If there is suction from the hose this conrms that the damage
is with the accessory. Please visit www.hoover.co.ae
• Ifhavingdonetheabovechecks,checkedthehoseforblockagesandcleanedtheltersthereisstillno
suction/limited suction from the hose, please visit www.hoover.ae
Why is dust escaping from the vacuum?
• Theltersmaynotbeinstalledcorrectly,pleaserefertotheMaintenancesectionofthisuserguide
• Thedirtcontainermaybefullorblocked,pleaserefertotheMaintenancesectionofthisuserguide
• Theltersmayneedcleaning,pleaserefertotheMaintenancesectionofthisuserguide
• Theremaybeablockageinthehose,pleasecheckthehoseandremovetheblockage
Why does my vacuum cleaner have no power?
• Itmaynotbepluggedintotheelectricalsocketcorrectly.Ensurethattheplugispushedintotheelectrical
socket securely
• Theelectricalsocketmaynotbeworking.Checkthefuseorbreakerandconsultanelectrician
• Themotorthermostatmayhavetripped.Switchoandunplugthevacuumcleaner.Checktheunitfor
blockages, clean the lters – please refer to the Maintenance section of this user guide and clean the
separator – please refer to the Maintenance section of this user guide. Leave the vacuum cleaner for 24 hours
before switching the vacuum cleaner back on
Why does the vacuum cleaner cut out?
• Themotorisequippedwithathermalcut-out.Ifforanyreasontheunitshouldoverheat,thethermostatwill
automatically turn the unit o. Should this occur, unplug the vacuum cleaner from the electrical socket and
turn o the switch. Remove and empty the dirt container. Check the hose for blockages. Clean the lters. Allow
the unit to cool for approximately 1 hour (if you have cleaned the lters you will need to wait 24 hours for the
lters to dry before putting them back in the machine)
What do I do if the unit becomes damaged or broken?
• We’reheretohelp.Pleasevisitwww.hoover.ae
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance/
troubleshooting checks.