Warning: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Machine Overview
Is there an accessory missing?
• Checkthe‘GettingStarted’pageinthisguideortheboxthatthemachinecameintomakesurethatthepart
is denitely included in your unit.
• Ifitismissing,we’reheretohelp.Pleasecontactyourlocalserviceagent.
Why won’t the vacuum cleaner pick up?
• Theltersmayneedcleaning,pleaserefertothe‘LookingAerYourMachine–Filters’pageofthisuserguide(p5-6)
• Theseparatormaybeclogged,pleaserefertothe‘LookingAerYourMachine–Filters’pageofthisuserguide(p5-6)
• Theremaybeablockageinthehose,pleasecheckthehoseandremovetheblockage
• Thedirtcontainermaybefullorblocked,pleaserefertothe‘LookingAerYourMachine–Emptyingandcleaning
dirt container’ page of this user guide (p5)
• Thedirtcontainermaybeincorrectlyinstalled,pleaseensurethedirtcontainerislockedinplace.
What do I do if an accessory/the unit becomes damaged or broken?
• Pleasecheckifthedamageiswiththeaccessoryortheunit.Todothis,rstlyremovetheaccessoryfrom
the unit and check if there is suction from the hose. If there is suction from the hose this conrms that the damage is with
the accessory.
Why is dust escaping from the vacuum?
• Theltersmaynotbeinstalledcorrectly,pleaserefertothe‘LookingAerYourMachine–Filters’
page of the user guide (p5-6)
• Thedirtcontainermaybefullorblocked,pleaserefertothe‘LookingAerYourMachine–Emptyingandcleaning
dirt container’ page of this user guide (p5)
• Theltersmayneedcleaning,pleaserefertothe‘LookingAerYourMachine–Filters’pageofthisuserguide(p5-6)
• Theremaybeablockageinthehose,pleasecheckthehoseandremovetheblockage.
Why does my vacuum cleaner have no power?
• Itmaynotbepluggedintotheelectricalsocketcorrectly.Ensurethattheplugispushedintotheelectrical
socket securely
• Theelectricalsocketmaynotbeworking.Checkthefuseorbreakerandconsultanelectrician
• Themotorthermostatmayhavetripped.Switchoandunplugthevacuumcleaner.Checktheunitforblockages,clean
the lters – please refer to the ‘Looking Aer Your Machine – Filters’ page of this user guide (p6) and clean the
separator – please refer to the ‘Looking Aer Your Machine – Emptying and cleaning dirt container’ page of this user
guide (p5). Leave the vacuum cleaner for 24 hours before switching the vacuum cleaner back on.
Why does the vacuum cleaner cut out?
• Themotorisequippedwithathermalcut-out.Ifforanyreasontheunitshouldoverheat,thethermostatwill
automatically turn the unit o. Should this occur, unplug the vacuum cleaner from the electrical socket and turn o the
switch. Remove and empty the dirt container. Check the hose for blockages. Clean the lters. Allow the unit to cool for
approximately 1 hour (if you have cleaned the lters you will need to wait 24 hours for the lters to dry before putting them
back in the machine).
What do I do if the unit becomes damaged or broken?
• PleasevisitHoover.com.hkorcontactyourlocalserviceagent(P10).
FAQs
7
Emptying and cleaning the dirt container