Horizon Fitness Polycom VVX310 User manual

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Polycom VVX310
Full user guide

Contents
Contents ....................................................................................................................................2
Introduction................................................................................................................................4
How to set up the Polycom VVX310..........................................................................................5
Phone Keys and Hardware........................................................................................................6
Using your phone.......................................................................................................................7
Home View.............................................................................................................................................7
Lines View..............................................................................................................................................8
Calls View..............................................................................................................................................9
Understanding Phone Icons and Status Indicators...............................................................................10
Navigating Your Phone Interface.............................................................................................11
Answering Calls.......................................................................................................................12
Answering another call.........................................................................................................................12
Answering on a Shared Line ................................................................................................................13
Answering Calls Automatically .............................................................................................................13
Managing Multiple Calls...........................................................................................................14
Placing Calls............................................................................................................................15
Calling from the Dialler.........................................................................................................................15
Placing Calls from Favourites, Recent Calls, and Directories..................................................16
Redialling Numbers..................................................................................................................17
Ending Calls.............................................................................................................................18
Setting up and handling three way calls...................................................................................19
Setting up a three way call...................................................................................................................19
Holding and resuming three way calls..................................................................................................19
Ending three way calls .........................................................................................................................20
Changing the Way Calls are Answered ...................................................................................21
Forwarding all calls to another person..................................................................................................21
Rejecting calls from a contact...............................................................................................................22
Using Do Not Disturb ...........................................................................................................................23
Listening to Voicemail..............................................................................................................25
Viewing recent calls.................................................................................................................26

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Controlling What is Heard........................................................................................................28
Updating the Incoming Call Ringtone...................................................................................................28
Updating a Contact’s Ringtone.............................................................................................................28
Changing the Speaker Volume.............................................................................................................29
Changing the Ringer Volume ...............................................................................................................29
Muting the Microphone.........................................................................................................................29
Choosing Where You Hear Sound Effects............................................................................................29

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Introduction
Polycom VVX310 Guide
This user guide will help you to navigate and use
your VVX310 phone. It will give you an overview
of your phone, and walk you through tasks so
you can successfully use your phone to perform
basic and advanced phone functions.

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
How to set up the Polycom VVX310
The phone will arrive pre-configured and simply needs to be connected to the internet and powered up.
Your Administrator or installer should know how to do this for you. There are some network/router level
settings that must be applied, or the Horizon service will not work - for further details on these please
refer to the Horizon user guide.

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Phone Keys and Hardware
The figure below shows the main phone keys and features.

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Using your phone
Home View
You can display Home view (shown below) by pressing . Home view displays your phone line, and
messages, settings, and information. At the bottom of Home view is a Page Indicator that shows how
many pages of icons Home view displays.
To change the displayed page, press the down or up arrow key. To change the highlighted entry, press
the right or left arrow key. Press Select to access the desired menu.
Home view displays the following icons:
New Call—Select New Call to display the Dialler so you can place a call.
Messages—Select Messages to access your voicemail.
Directories—Select Directories to access your Contact Directory, Favourites, and Recent Calls
list. You may also be able to access a Corporate Directory and Buddy Status List if they’re set
up on your phone.
Forward—Select Forward to set up forwarding options for incoming calls.
DND—Select DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your
phone won’t ring and incoming calls will go to voice mail.
Settings—Select Settings to access phone features and settings to customize your phone.

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Lines View
Lines view (shown below) is your phone’s default display. Lines view displays your phone line(s), your
favourites, and soft keys in the soft key area.
If your phone is idle, you can press a line key to access the Dialler.
If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or
held. If the phone line has an active call, the call colour is dark green, as shown next. If the phone line
has one or more held calls, the call colour is dark blue, as shown next. The number of total calls is
shown above the calls. To select a call, use the up and down arrow keys

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Calls View
You can access Calls view (shown below) if your phone has multiple calls in progress, or you have one
held call. Use the up and down arrow keys to see all your calls.
Call colour indicates status:
Medium grey—Active call
Dark grey—Incoming call
Light grey—Held call
Use the up and down arrow keys to
highlight a call. The soft keys apply to the highlighted call.

Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY
0333 240 3000 0333 240 3001 [e-mail] www.gamma.co.uk
Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD
Understanding Phone Icons and Status Indicators
The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that a
feature is enabled.