Congratulations on your purchase of a Horus Vision product. As provided herein, HorusVision warrants
(the“Limited Warranty”) to its original purchasing customer and permitted transferees (collectively, a
“Customer”) that manufactured products (the“Product”or Products,”as the context so requires) sold
by HorusVision will be free from defects in material or workmanship for the intended use and under
normal conditions for a period of thirty-six (36) months from the date of sale of such Product to the initial
Customer. Date of sale shall be established by the initial Customer’s purchase receipt or by the products
serial number if purchased directly from HorusVision.
Remedies
If Customer believes that a Product is defective and covered by this LimitedWarranty, Customer must notify
HorusVision in writing within 30 days of its discovery of the defect, at which time Customer will receive
a Return Merchandise Authorization (“RMA”) number. The Customer’s notice must identify the Product,
including by serial number, and contain a detailed description of the alleged defect.The method of such
notication must be by completing an RMA Request Form at www.horusvision.com or by telephone at
(866) 568-2926. All returns must be accompanied by an RMA number and a purchase receipt.
LIMITED WARRANTY
(TRANSFERABLE)
HorusVision will investigate warranty claims in good faith and with reasonable promptness. If Horus
Vision determines that the Product is defective and covered by this LimitedWarranty, Horus Vision will,
at its option, either repair or replace the defective Product. HorusVision may, at its option (a) send a
replacement Product to Customer, (b) repair or replace Product on-site, or (c) require Customer to ship
the Product to HorusVision’s authorized service facilities. This Limited Warranty does not include the cost
of Customer’s removal, shipment or reinstallation of Product, which shall all be at Customer’s risk and
expense.The foregoing are Customer’s sole and exclusive remedies for any defect in any Product.This
LimitedWarranty may be transferred to a transferee, provided adequate documentation can be provided
to establish date of purchase to HorusVision as set forth above.
Exclusions
This LimitedWarranty does not apply to: (a) damage caused by accident, abuse, misuse, negligence,
general wear and tear, extreme temperatures, ood, re, earthquake or other external or extraordinary
causes; (b) damage caused by using or operating the Product outside the permitted or intended uses
described by HorusVision; (c) damage caused by the failure to properly install, maintain and operate the
Product in accordance with HorusVision’s recommendations; (d) damage caused by service (including
repairs and modications) performed by anyone other than Horus.Vision; (e) any Product that has
been
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