
3. Customer service
The following information should be read
before starting up the boiler!
Dear Customer,
With the Hoval TopGas®, you have acquired a product
manufactured according to the state-of-the-art and to the
highest quality standards.
Please ensure that the delivery is consistent with your
order and check it for completeness. Also check for pos-
sible damage incurred during transport and inform the
nearest Customer Service centre of any damage. For
insurance reasons, it will not be possible to accept any
subsequent claims.
For the correct installation and operation of your Hoval
TopGas®, all applicable laws, regulations and standards
must be complied with; in particular the regulations of the
responsible energy supply company. In case of queries,
please contact your specialist installer or the nearest
Hoval Customer Service centre.
Assembly or installation of the boiler may only be carri-
ed out by trained personnel from a licensed installation
company. Before commissioning, an installation inspecti-
on and approval of the overall installation by the installer
are required.
To guarantee safe and trouble-free operation, operate
your Hoval boiler in accordance with these operating ins-
tructions at all times.
The boiler may only be used for its intended purpose and
with fuels for which it was designed and which have been
approved by Hoval.
Do not carry out any modications to the system, other-
wise all claims under the warranty will be waived. Conver-
sion kits must be installed and the installation approved
by authorised installers or by the Hoval Customer Ser-
vice.
Reliable and safe functioning of a gas boiler, as well as
the achievement of optimum efciency and clean com-
bustion are only possible and guaranteed if the system is
serviced and cleaned at least once per year.
In the event of a fault or in the event of damage, please
contact the Hoval Customer Service to inquire about the
necessary repairs. In the meantime, shut down the unit to
avoid any damage.
With the acquisition of a Hoval unit, you also obtain com-
prehensive warranty cover, as indicated in the warranty
conditions on the warranty pass for your unit.
This warranty is, however, dependent on observance of
the operating and assembly instructions and on compli-
ance with the applicable legal regulations. Non-complian-
ce with the above will invalidate all liability and warranty
claims against Hoval.
Provided it is used correctly, your Hoval boiler will ensure
you enjoy a well heated home for many years.
Hoval Customer Service
If you have any doubts with regard to the operation of
your Hoval boiler, or if minor faults affect its correct func-
tioning, please contact the nearest Hoval Customer Ser-
vice centre. A telephone call is often all you need to solve
minor problems. Our trained Customer Service staff will
do everything in their power to help you.
If a problem cannot be solved in this way, a service techni-
cian will visit you in order to correct the damage. We hope
you will understand that, except in urgent cases, this will
not always be immediately possible.
Take advantage of the Hoval Customer Service offerings
to prolong the service life of your boiler, and inquire about
a service agreement. Your Customer Service consultant
will be pleased to advise you!
You will nd the addresses on the last page.
CUSTOMER SERVICE
64 213 892 / 01