HP Enterprise ProLiant DL20 Gen9 User manual

HPE ProLiant DL20 Gen9 Server User
Guide
Part Number: 826318-003a
Published: June 2017
Edition: 4
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.

© Copyright 2016, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.

Contents
Component identification........................................................................... 7
Front panel components......................................................................................................................7
Serial label pull tab information........................................................................................................... 8
Front panel LEDs and buttons.............................................................................................................9
Power fault LEDs....................................................................................................................10
Rear panel components.................................................................................................................... 10
Rear panel LEDs............................................................................................................................... 11
PCIe riser board slot definitions.........................................................................................................12
System board components................................................................................................................13
DIMM slot locations................................................................................................................ 14
System maintenance switch................................................................................................... 14
NMI functionality..................................................................................................................... 15
Drive numbering................................................................................................................................ 15
Hot-plug drive LED definitions...........................................................................................................17
Fan locations..................................................................................................................................... 18
Operations..................................................................................................19
Removing the security bezel............................................................................................................. 19
Powering up the server......................................................................................................................19
Power down the server .....................................................................................................................19
Extending the server from the rack....................................................................................................20
Removing the server from the rack................................................................................................... 22
Removing the access panel.............................................................................................................. 22
Installing the access panel................................................................................................................ 23
Removing the PCI riser cage.............................................................................................................24
Installing the PCI riser cage...............................................................................................................25
Removing the air baffle......................................................................................................................26
Installing the air baffle........................................................................................................................26
Setup...........................................................................................................28
Optional service.................................................................................................................................28
Optimum environment....................................................................................................................... 28
Space and airflow requirements............................................................................................. 28
Temperature requirements......................................................................................................29
Power requirements................................................................................................................29
Electrical grounding requirements.......................................................................................... 30
Server warnings and cautions........................................................................................................... 30
Rack warnings...................................................................................................................................31
Identifying the contents of the server shipping carton....................................................................... 31
Installing hardware options ...............................................................................................................32
Installing the server into the rack.......................................................................................................32
Installing the rack rail hook-and-loop strap........................................................................................35
Installing the operating system..........................................................................................................36
Selecting boot options in UEFI Boot Mode........................................................................................37
Selecting boot options....................................................................................................................... 37
Registering the server....................................................................................................................... 37
Contents 3

Hardware options installation.................................................................. 38
Introduction........................................................................................................................................38
Installing a security bezel option........................................................................................................38
Drive options......................................................................................................................................38
Drive installation guidelines.................................................................................................... 38
Installing a non-hot-plug drive.................................................................................................39
Installing a hot-plug drive........................................................................................................40
Drive cable options............................................................................................................................41
Two-bay LFF Smart Array Controller Mini-SAS cable option..................................................41
Four-bay SFF Smart Array Controller Mini-SAS cable option................................................ 45
Storage controller options..................................................................................................................48
Installing the storage controller and FBWC module options...................................................48
Installing a Smart Storage Battery option............................................................................... 51
M.2 SSD SATA cable and optical drive extension power cable option..............................................53
Installing one M.2 SSD and one optical drive......................................................................... 53
Installing two M.2 SSDs..........................................................................................................60
Memory options.................................................................................................................................65
Memory and processor information........................................................................................ 65
Memory subsystem architecture.............................................................................................67
Single-, dual-, and quad-rank DIMMs..................................................................................... 67
DIMM identification................................................................................................................. 68
Memory configurations........................................................................................................... 69
Advanced ECC memory configuration.........................................................................69
General DIMM slot population guidelines............................................................................... 69
Identifying the processor type.................................................................................................69
Installing a DIMM....................................................................................................................70
Installing a GPU riser cage assembly................................................................................................70
Installing a FlexibleLOM riser cage assembly................................................................................... 72
Installing a redundant power supply option....................................................................................... 73
Trusted Platform Module option.........................................................................................................78
Installing a Trusted Platform Module board............................................................................ 79
Retaining the recovery key/password.....................................................................................80
Enabling the Trusted Platform Module....................................................................................81
Cabling........................................................................................................82
Cabling overview............................................................................................................................... 82
Storage cabling..................................................................................................................................82
Two-bay LFF non-hot-plug drive cabling................................................................................ 82
Two-bay LFF hot-plug drive cabling........................................................................................83
Four-bay SFF hot-plug drive cabling...................................................................................... 83
M.2 SSD cabling.....................................................................................................................83
FBWC cabling....................................................................................................................................86
Smart Storage Battery cabling...........................................................................................................87
H240 Hot Bust Adapter cabling......................................................................................................... 87
P440 Smart Array Controller cabling.................................................................................................89
Optical drive cabling.......................................................................................................................... 90
Fan cabling........................................................................................................................................91
Front I/O cabling................................................................................................................................92
Power supply cabling.........................................................................................................................92
HPE 290W non-hot-plug power supply cabling...................................................................... 92
Redundant power supply backplane cabling.......................................................................... 93
4Contents

Software and configuration utilities.........................................................94
Server mode......................................................................................................................................94
Product QuickSpecs..........................................................................................................................94
HPE iLO.............................................................................................................................................94
Active Health System..............................................................................................................95
iLO RESTful API support........................................................................................................95
Integrated Management Log...................................................................................................95
HPE Insight Remote Support..................................................................................................95
HPE Insight Remote Support central connect............................................................. 96
HPE Insight Online direct connect............................................................................... 96
Insight Online...............................................................................................................96
Intelligent Provisioning.......................................................................................................................96
Insight Diagnostics..................................................................................................................96
Insight Diagnostics survey functionality.................................................................................. 97
Erase Utility.............................................................................................................................97
Scripting Toolkit for Windows and Linux............................................................................................97
Service Pack for ProLiant..................................................................................................................98
HP Smart Update Manager.................................................................................................... 98
UEFI System Utilities.........................................................................................................................98
Using UEFI System Utilities....................................................................................................98
Flexible boot control................................................................................................................99
Restoring and customizing configuration settings.................................................................. 99
Secure Boot configuration.................................................................................................... 100
Embedded UEFI shell...........................................................................................................100
Embedded Diagnostics option..............................................................................................100
iLO RESTful API support for UEFI........................................................................................100
Re-entering the server serial number and product ID...........................................................101
Utilities and features........................................................................................................................101
HPE Smart Storage Administrator........................................................................................ 101
Automatic Server Recovery.................................................................................................. 101
USB support......................................................................................................................... 102
Redundant ROM support......................................................................................................102
Safety and security benefits.......................................................................................102
Keeping the system current.............................................................................................................102
Access to Hewlett Packard Enterprise Support Materials.................................................... 102
Updating firmware or System ROM...................................................................................... 102
Service Pack for ProLiant.......................................................................................... 103
FWUPDATE utility......................................................................................................103
FWUpdate command from within the Embedded UEFI Shell.................................... 103
Firmware Update application in the UEFI System Utilities.........................................104
Online Flash components.......................................................................................... 104
Drivers.................................................................................................................................. 104
Software and firmware..........................................................................................................105
Operating System Version Support...................................................................................... 105
Version control...................................................................................................................... 105
Operating systems and virtualization software support for ProLiant servers........................105
HPE Pointnext Portfolio........................................................................................................ 105
Change control and proactive notification.............................................................................106
Troubleshooting.......................................................................................107
Troubleshooting resources.............................................................................................................. 107
Contents 5

Replacing the system battery.................................................................108
Warranty and regulatory information.....................................................110
Warranty information........................................................................................................................110
Regulatory information.....................................................................................................................110
Safety and regulatory compliance.........................................................................................110
Belarus Kazakhstan Russia marking.................................................................................... 110
Turkey RoHS material content declaration............................................................................111
Ukraine RoHS material content declaration.......................................................................... 111
Specifications...........................................................................................112
Environmental specifications........................................................................................................... 112
Mechanical specifications................................................................................................................ 112
Power supply specifications.............................................................................................................112
Support and other resources..................................................................114
Accessing Hewlett Packard Enterprise Support.............................................................................. 114
Information to collect.............................................................................................................114
Accessing updates...........................................................................................................................114
Websites.......................................................................................................................................... 114
Customer Self Repair ..................................................................................................................... 115
Remote support...............................................................................................................................121
Documentation feedback.................................................................................................................121
Acronyms and abbreviations................................................................. 122
6Contents

Component identification
Front panel components
• Two-bay LFF non-hot-plug drive model
Item Description
1 Optical drive (optional)
2 Serial label pull tab
3 USB 2.0 connectors
4 Drive bays
• Two-bay LFF hot-plug drive model
Component identification 7

Item Description
1 Optical drive (optional)
2 Serial label pull tab
3 USB 2.0 connectors
4 Drive bays
• Four-bay SFF hot-plug drive model
Item Description
1 Optical drive (optional)
2 Serial label pull tab
3 USB 2.0 connectors
4 Drive bays
Serial label pull tab information
The horizontally-oriented node serial number and iLO label pull tab is located on the rear node panel. The
following server labels are attached to this pull tab:
• Top — Server serial number label
• Bottom - Default iLO account information label and customer asset tag label
8 Serial label pull tab information

Front panel LEDs and buttons
Item Description Status
1NIC status LED 1Solid green = Link to network
Flashing green (1 flash per second) = Network active
Off = No network activity
2Health LED 1Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded 2
Flashing red = System critical 2
3UID button/LED 1Solid blue = Activated
Flashing blue:
• 1 flash per second = Remote management or firmware
upgrade in progress
• 4 flashes per second = iLO manual soft reboot
sequence initiated
• 8 flashes per second = iLO manual hard reboot
sequence in progress
Off = Deactivated
4Power On/Standby button and
system power LED 1
Solid green = System on
Flashing green (1 flash per second) = Performing power on
sequence
Solid amber = System in standby
Off = No power present 3
1When the LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see "'Power Fault LEDs.'''
Front panel LEDs and buttons 9

Item Description Status
2If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status. For more information, see "'Integrated Management Log."'
3Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
Table Continued
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power
faults are used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Rear panel components
Item Description
1 Slot 1 PCIe/FlexibleLOM
2 Slot 2 PCIe
3 Non-hot-plug power supply
4 Hot-plug power supply 2
5 Hot-plug power supply 1
Table Continued
10 Power fault LEDs

Item Description
6 NIC connector 2
7 Video connector
8 NIC connector 1/iLO management connector
9 USB 3.0 connectors (2)
Rear panel LEDs
Item Description Status
1 NIC link LED Green = Network link
Off = No network link
2 NIC activity LED Solid green = Link to network
Flashing green = Network active
Off = No network activity
Table Continued
Rear panel LEDs 11

Item Description Status
3 UID LED Solid blue = Activated
Flashing blue:
• 1 flash per second = Remote management or firmware
upgrade in progress
• 4 flashes per second = iLO manual reboot sequence
initiated
• 8 flashes per second = iLO manual reboot sequence in
progress
• Off = deactivated
4 Power supply LED Solid green = Normal
Off = One or more of the following conditions exists:
• Power is unavailable
• Power supply failed
• Power supply is in standby mode
• Power supply error
PCIe riser board slot definitions
• FlexibleLOM riser board
Slot number Form factor Slot description
FlexibleLOM slot FlexibleLOM PCIe x8
2 PCIe 3 PCIe3 x8 (8,4,2,1)
• Two-slot riser board
Slot number Form factor Slot description
1 Low-profile PCIe3 x8 (8,4,2,1)
2 Full-height, half-length PCIe3 x8 (8,4,2,1)
• GPU riser board
Slot number Form factor Slot description
———
2 Full-height, half-length PCIe3 x16 (16,8,4,2,1)
12 PCIe riser board slot definitions

System board components
Item Description
1 PCIe riser connector*
2 Trusted module connector
3 microSD slot
4 Processor
5 Fan connector 2
6 Fan connector 1
7 System battery
8 Front I/O connector
9 14-pin power connector
10 4-pin power connector
11 8-pin power connector
12 Power supply sideband signal connector
13 Smart Storage Battery connector
14 SATA connector for M.2 SSD/optical drive
15 Storage backup power connector
16 Mini-SAS connector
17 SATA connector for M.2 SSD
18 Fan connector 3
19 Internal USB 3.0 connector
20 System maintenance switch
21 NMI header
System board components 13

* For more information on the riser board slots supported by the onboard PCI riser conectors, see "PCIe riser
board slot definitions."
DIMM slot locations
The arrow points to the front of the server.
System maintenance switch
Position Default Function
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = ROM reads system configuration as
invalid.
S7 Off Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8 — Reserved
Table Continued
14 DIMM slot locations

Position Default Function
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
To access the redundant ROM, set S1, S5, and S6 to On.
When system maintenance switch S6 is set to the On position, the system is prepared to erase all system
configuration settings from both CMOS and NVRAM.
IMPORTANT:
Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HPE Dynamic Smart
Array B140i Controller is disabled. Do not use the B140i controller when the server is in Legacy BIOS
Boot Mode.
CAUTION:
Clearing CMOS, NVRAM or both deletes configuration information. Be sure to configure the server
properly to prevent data loss.
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to restart the system. Resetting the system erases any information which could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
• Use the iLO Virtual NMI feature.
•Short the NMI header.
For more information, see the Hewlett Packard Enterprise website.
Drive numbering
The following images show the drive numbering for each of the supported drive configurations. For drive box
numbering information, see "Front panel components."
• Two-bay LFF non-hot-plug drive model
NMI functionality 15

• Two-bay LFF hot-plug drive model
• Four-bay SFF hot-plug drive model
16 Component identification

Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or
requires an update.
2 Activity ring Rotating green Drive activity.
Off No drive activity.
3 Do not remove Solid white Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.
Off Removing the drive does not cause a logical drive
to fail.
4 Drive status Solid green The drive is a member of one or more logical
drives.
Flashing green The drive is rebuilding or performing a RAID
migration, strip size migration, capacity expansion,
or logical drive extension, or is erasing.
Table Continued
Hot-plug drive LED definitions 17

Item LED Status Definition
Flashing amber/green The drive is a member of one or more logical
drives and predicts the drive will fail.
Flashing amber The drive is not configured and predicts the drive
will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
The blue Locate LED is behind the release lever and is visible when illuminated.
IMPORTANT:
The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode. It cannot be enabled in
Legacy BIOS Boot Mode. If the B140i controller is disabled, drives connected to the system board Mini-
SAS connectors operate in AHCI or Legacy mode. Under this condition:
• The drives cannot be a part of a hardware RAID or a logical drive.
• The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled.
Use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to enable or disable the
B140i controller (System Configuration, BIOS/Platform Configuration (RBSU), System Options, SATA
Controller Options, Embedded SATA Configuration).
Fan locations
18 Fan locations

Operations
Removing the security bezel
To access the front panel components, unlock and remove the security bezel.
Powering up the server
Procedure
1. To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT:
When the server is in standby mode, auxiliary power is still being provided to the system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby
mode.
This method forces the server to enter standby mode without properly exiting applications and the OS. If
an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Operations 19

Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.
Extending the server from the rack
CAUTION:
To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
Procedure
1. Power down the server.
2. Disconnect all peripheral cables from the server.
3. Disconnect each power cord from the server.
4. In a server that uses thumbscrew rack ears, loosen the captive thumbscrews that secure the server
faceplate to the front of the rack, then slide the server out of the rack.
5. In a server that uses quick-release latch rack ears:
a. Open the latches on both sides of the server.
b. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws.
c. Slide the server out of the rack.
20 Extending the server from the rack