HP Enterprise ProLiant DL380 Manual

HPE ProLiant DL380 Gen10 Server
Maintenance and Service Guide
Part Number: 868989-001
Published: July 2017
Edition: 1
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.

Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel® and Xeon® are trademarks of Intel Corporation in the United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.

Contents
Illustrated parts catalog.............................................................................. 7
Mechanical components......................................................................................................................7
Air baffle spare part.................................................................................................................. 8
Access panel spare parts......................................................................................................... 8
Tertiary PCI riser cage spare part............................................................................................. 8
Primary and secondary PCI riser cage spare part....................................................................8
Chassis ears spare parts..........................................................................................................8
Fan cage spare part..................................................................................................................9
2U bezel spare part.................................................................................................................. 9
Rail kit spare parts....................................................................................................................9
Miscellaneous blanks kits spare parts...................................................................................... 9
System components..........................................................................................................................10
DIMM spare parts................................................................................................................... 12
Processor spare parts.............................................................................................................12
Heatsink spare parts...............................................................................................................14
Power supply spare parts....................................................................................................... 14
Controller spare parts............................................................................................................. 14
PCI riser board spare parts.....................................................................................................15
FlexibleLOM adapter spare parts........................................................................................... 16
System board spare part........................................................................................................ 16
System battery spare part.......................................................................................................16
Server options................................................................................................................................... 16
Drive spare parts.................................................................................................................... 18
Fan spare parts.......................................................................................................................21
Backplane board spare parts..................................................................................................22
Chassis Intrusion Detection Switch spare part....................................................................... 22
GPU options spare parts........................................................................................................ 22
Rear serial port interface spare part....................................................................................... 22
HPE 12Gb DL380 Gen10 SAS Expander Card spare part.....................................................23
HPE Smart Storage Battery spare parts.................................................................................23
Power module spare parts......................................................................................................23
LFF I/O UID spare parts......................................................................................................... 23
HPE Trusted Platform Module 2.0 spare part.........................................................................23
Cable spare parts................................................................................................................... 23
Thermal grease spare parts....................................................................................................24
Customer self repair..................................................................................25
Removal and replacement procedures....................................................35
Required tools................................................................................................................................... 35
Safety considerations........................................................................................................................ 35
Preventing electrostatic discharge..........................................................................................35
Symbols on equipment........................................................................................................... 35
Server warnings and cautions................................................................................................ 36
Preparation procedures.....................................................................................................................36
Power down the server ..........................................................................................................36
Extend the server from the rack..............................................................................................37
Remove the server from the rack........................................................................................... 37
Contents 3

Access the product rear panel................................................................................................38
Accessing the Systems Insight Display.................................................................................. 38
Remove the access panel...................................................................................................... 39
Release the full-length expansion board retainer................................................................... 39
Removing and replacing a drive blank.............................................................................................. 40
Removing and replacing drives......................................................................................................... 40
Removing and replacing a hot-plug drive............................................................................... 40
Removing and replacing an NVMe drive................................................................................ 41
Removing and replacing an M.2 SSD.....................................................................................41
Removing and replacing the hot-plug fan..........................................................................................42
Removing and replacing a power supply blank.................................................................................43
Removing and replacing the AC power supply..................................................................................43
Removing the air baffle......................................................................................................................44
Removing and replacing the primary or secondary PCIe riser cages............................................... 45
Removing and replacing the tertiary PCIe riser cage........................................................................ 46
Removing and replacing the PCIe riser blank................................................................................... 47
Removing and replacing the PCIe riser board...................................................................................48
Removing and replacing an expansion slot blank............................................................................. 50
Removing and replacing an expansion board................................................................................... 51
Removing and replacing the fan cage...............................................................................................52
Removing and replacing the FlexibleLOM.........................................................................................53
Removing and replacing the small form factor universal media bay................................................. 53
Removing and replacing the LFF power switch module....................................................................54
Removing and replacing the SFF optical drive..................................................................................55
Removing and replacing the LFF optical drive.................................................................................. 57
Removing and replacing the 8-SFF drive cage................................................................................. 58
Removing and replacing the 8-SFF drive backplane.........................................................................59
Removing and replacing the 2-SFF front drive cage......................................................................... 59
Removing and replacing the 2-SFF rear drive bay and riser cage.................................................... 60
Removing and replacing the 2-SFF drive cage................................................................................. 61
Removing and replacing the 2-SFF rear drive backplane................................................................. 62
Removing and replacing a 4 LFF midplane cage..............................................................................63
Removing and replacing a three-bay LFF rear drive cage................................................................ 64
Removing and replacing the LFF backplane assembly.....................................................................65
Removing and replacing a front LFF drive backplane....................................................................... 65
Removing and replacing the 3-LFF rear drive backplane..................................................................66
Removing and replacing a rear serial port interface (primary/secondary).........................................67
Removing and replacing a rear serial port interface (tertiary riser)................................................... 68
Removing and replacing an SFF power switch module.................................................................... 69
Removing and replacing an LFF chassis ear with power/UID...........................................................70
Removing and replacing an SFF standard chassis ear.....................................................................71
Removing and replacing a GPU enablement board..........................................................................72
Removing and replacing a DIMM...................................................................................................... 73
Removing and replacing the HPE Smart Storage Battery.................................................................74
Removing and replacing the HPE Flexible Smart Array Controller................................................... 75
Removing and replacing the system battery..................................................................................... 76
Removing and replacing the system board....................................................................................... 77
Re-entering the server serial number and product ID.............................................................80
HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 80
Troubleshooting.........................................................................................81
Troubleshooting resources................................................................................................................ 81
Diagnostic tools.........................................................................................82
4Contents

Product QuickSpecs..........................................................................................................................82
UEFI System Utilities.........................................................................................................................82
Selecting the boot mode ........................................................................................................82
Secure Boot............................................................................................................................83
Launching the Embedded UEFI Shell ....................................................................................83
Intelligent Provisioning.......................................................................................................................84
Intelligent Provisioning operation............................................................................................84
HPE Insight Remote Support............................................................................................................ 84
USB support...................................................................................................................................... 85
External USB functionality...................................................................................................... 85
HPE Smart Storage Administrator.....................................................................................................85
Component identification......................................................................... 87
Front panel components....................................................................................................................87
Front panel LEDs and buttons...........................................................................................................89
UID button functionality...........................................................................................................93
Power fault LEDs....................................................................................................................93
Systems Insight Display LEDs................................................................................................93
Systems Insight Display combined LED descriptions.............................................................94
Rear panel components.................................................................................................................... 96
Rear panel LEDs............................................................................................................................... 97
System board components................................................................................................................98
System maintenance switch descriptions............................................................................... 99
Processor, heatsink, and socket components................................................................................. 100
Drives.............................................................................................................................................. 100
SAS/SATA drive components and LEDs...............................................................................101
NVMe drive components and LEDs......................................................................................102
uFF drive components and LEDs......................................................................................... 102
Fan bay numbering..........................................................................................................................103
Drive box identification.................................................................................................................... 104
Drive bay numbering....................................................................................................................... 105
Drive bay numbering: Smart Array controller........................................................................105
Drive bay numbering: SAS expander................................................................................... 107
Drive bay numbering: NVMe drives...................................................................................... 109
uFF drive bay numbering...................................................................................................... 110
Cabling......................................................................................................111
HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines........................................................111
Cabling diagrams............................................................................................................................. 111
Cable routing: Front 2SFF drive option for SFF....................................................................113
Cable routing: Front 2SFF drive option for LFF.................................................................... 114
Cable routing: Front 2SFF drive options (3 position cable)...................................................115
Cable routing: Front 8SFF drive options............................................................................... 116
Cable routing: Front 8SFF NVMe/SAS premium drive option...............................................118
Cable routing: Front 8SFF NVMe drive options.................................................................... 118
Cable routing: Front 2SFF NVMe drive option for SFF.........................................................120
Cable routing: Front 2SFF NVMe drive option for LFF......................................................... 121
Cable routing: Midplane 4LFF drive option...........................................................................121
Cable routing: Rear 3LFF drive option..................................................................................122
Cable routing: Rear 2SFF drive options............................................................................... 122
Cable routing: HPE 12G SAS Expander to a controller........................................................123
Cable routing: Systems Insight Display................................................................................ 124
Contents 5

Specifications.......................................................................................... 125
Environmental specifications...........................................................................................................125
Mechanical specifications................................................................................................................125
Power supply specifications............................................................................................................ 126
HPE 500W Flex Slot Platinum Hot-plug Power Supply........................................................ 126
HPE 800W Flex Slot Platinum Hot-plug Power Supply........................................................ 127
HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply................................................ 128
HPE 800W Flex Slot Universal Hot-plug Power Supply....................................................... 129
HPE 800W Flex Slot -48VDC Hot-plug Power Supply......................................................... 130
HPE 1600W Flex Slot Platinum Hot Plug Power Supply...................................................... 131
Acronyms and abbreviations................................................................. 132
Documentation feedback........................................................................ 134
6Contents

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1Air baffle spare part on page 8
2Access panel spare parts on page 8
3Tertiary PCI riser cage spare part on page 8
4Primary and secondary PCI riser cage spare part
on page 8
5Chassis ears spare parts on page 8
6Fan cage spare part on page 9
72U bezel spare part on page 9*
8Rail kit spare parts on page 9*
9Miscellaneous blanks kits spare parts on page
9*
•Front miscellaneous blanks kit spare parts on
page 9
•Rear miscellaneous blanks kit spare parts on
page 9
Table Continued
Illustrated parts catalog 7

Item Description
•Rear 2 SFF/miscellaneous blanks and bracket
kit spare parts on page 10
•Fan blank, Smart Storage Battery latch, and
PCIe retainer kit spare parts on page 10
•Optical drive blank spare part on page 10
* Not shown
For more information, see Removal and replacement procedures on page 35.
Air baffle spare part
Customer self repair on page 25: mandatory
Description Spare part number
Air baffle 875054-001
Access panel spare parts
Customer self repair on page 25: mandatory
Description Spare part number
Access panel (SFF model) 875052-001
Access panel (LFF model) 875053-001
Tertiary PCI riser cage spare part
Customer self repair on page 25: optional
Description Spare part number
Tertiary PCI riser cage 875057-001
Primary and secondary PCI riser cage spare part
Customer self repair on page 25: mandatory
Description Spare part number
Primary and secondary PCI riser cage 875056-001
Chassis ears spare parts
Customer self repair on page 25: mandatory
8 Air baffle spare part

Description Spare part number
SFF standard left and right chassis ears kit 875083-001
LFF power/UID left and right chassis ears kit 875084-001
Fan cage spare part
Customer self repair on page 25: mandatory
Description Spare part number
Fan cage 875055-001
2U bezel spare part
Customer self repair on page 25: mandatory
Description Spare part number
2U bezel 875065-001
Rail kit spare parts
Customer self repair on page 25: mandatory
Description Spare part number
SFF 2U easy install rail kit 744114-001
LFF 2U easy install rail kit 744115-001
2U cable management arm 744116-001
Miscellaneous blanks kits spare parts
Front miscellaneous blanks kit spare parts
Customer self repair on page 25: mandatory
Description Spare part number
Front miscellaneous blanks kit 875069-001
2 SFF Flex Bay hard drive blank —
Hard drive box, standard blank —
Hard drive box blank, NVMe —
LFF hard drive box blank —
Rear miscellaneous blanks kit spare parts
Customer self repair on page 25: mandatory
Fan cage spare part 9

Description Spare part number
Rear miscellaneous blanks kit 875067-001
4 LFF backplane bracket (3) —
Rear 2 SFF serial blank —
Secondary PCI blank —
PCI riser cage blank for optional board —
PCI riser cage blank for optional board, with screw —
Optional PCI serial blank —
Rear 2 SFF/miscellaneous blanks and bracket kit spare parts
Customer self repair on page 25: mandatory
Description Spare part number
Rear 2 SFF/miscellaneous blanks and bracket kit 875068-001
Rear 2 SFF 2U bracket —
Rear 2 SFF module blank assembly —
Tertiary riser blank assembly —
Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts
Customer self repair on page 25: mandatory
Description Spare part number
Fan blank, Smart Storage Battery latch, and PCIe
retainer kit
875066-001
Smart Storage Battery latch —
PCIe GPU retainer assembly —
Tertiary PCI riser cage retainer assembly —
Fan blank (2) —
Optical drive blank spare part
Customer self repair on page 25: mandatory
Description Spare part number
Optical drive blank 707300-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
10 Rear 2 SFF/miscellaneous blanks and bracket kit spare parts