HP Compaq Presario Manual

Table of Contents i
Table of Contents
CHAPTER 1
Using this Guide
Special Text .......................................................................................................................... 1-1
Special Messages ................................................................................................................. 1-2
Locating Help........................................................................................................................ 1-2
Glossary ........................................................................................................................ 1-2
Index ............................................................................................................................. 1-2
Service and Support Guide ............................................................................................ 1-3
Troubleshooting............................................................................................................. 1-3
For More Information..................................................................................................... 1-3
Comments about this Guide .................................................................................................. 1-4
CHAPTER 2
Checking Your Connections
Identifying the Front Components on Your Internet PC........................................................... 2-2
Identifying the Rear Components on Your Internet PC............................................................ 2-4
CHAPTER 3
Using the Compaq Internet Keyboard
Using the Internet Button Suite.............................................................................................. 3-1
Using the Multimedia Easy Access Buttons ........................................................................... 3-4
Using Additional Button Features of Your Keyboard ............................................................... 3-5
Reprogramming Your Easy Access Buttons ........................................................................... 3-6
Disabling and Enabling the Easy Access Buttons ........................................................... 3-7
Working with the Standard Keyboard Keys............................................................................ 3-8
Keyboard Status Lights ....................................................................................................... 3-10

ii Table of Contents
CHAPTER 4
Introducing the Digital Creativity Imaging Center (on selected models only)
Understanding Digital Interfaces.....................................................................................4-2
CHAPTER 5
Learning About Your TV Out Connection (on selected models only)
CHAPTER 6
Upgrading Your Compaq Internet PC
Identifying the Major Components of Your Internet PC ...........................................................6-3
Removing the Cover...............................................................................................................6-5
Replacing the Cover .......................................................................................................6-6
Identifying Power Supply and Data Cables.............................................................................6-7
Power Supply Cables......................................................................................................6-7
Data Cables.................................................................................................................... 6-8
Installing an Expansion Card..................................................................................................6-9
Determining Expansion Card Compatibility.....................................................................6-9
Inserting an Expansion Card...........................................................................................6-9
Adding or Replacing an Accelerated Graphics Port (AGP) Card .............................................6-13
Installing an Additional Hard Drive .......................................................................................6-15
Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive
in the Top Drive Compartment......................................................................................6-15
Installing a Secondary Hard Drive in an Internet PC with an Open Top
Drive Compartment......................................................................................................6-17
Replacing a Diskette or Zip®Drive (Zip Drive available on select models only) .....................6-19
Adding or Replacing Memory Modules.................................................................................6-21
Installing Additional Memory ........................................................................................6-21
Replacing the Real-Time Clock Battery................................................................................6-24
Removing and Inserting a Battery.................................................................................6-25

Table of Contents iii
CHAPTER 7
Understanding Your Service and Support Options
Compaq Support ................................................................................................................... 7-1
Compaq Diagnostics ............................................................................................................. 7-2
System Record...................................................................................................................... 7-3
Compaq Service Connection.................................................................................................. 7-4
Overview ....................................................................................................................... 7-4
Turning Compaq Service Connection On and Off............................................................ 7-4
How it Works ................................................................................................................. 7-5
Compaq Service Connection Privacy and Data Security Statement ................................ 7-5
Internet Support .................................................................................................................... 7-6
QuickRestore......................................................................................................................... 7-7
SystemSave................................................................................................................... 7-7
Increasing the Size of the SystemSave Partition............................................................. 7-8
SystemRestore .............................................................................................................. 7-8
SelectiveRestore............................................................................................................ 7-8
FullRestore .................................................................................................................... 7-9
Creating a QuickRestore Emergency Recovery Diskette............................................... 7-10
Using the QuickRestore Emergency Recovery Diskette ................................................ 7-10
Drivers ................................................................................................................................ 7-11
Installing Drivers for New Hardware............................................................................. 7-11
Reinstalling Deleted Drivers......................................................................................... 7-11
CHAPTER 8
Troubleshooting Guide
Helpful Hints ......................................................................................................................... 8-1
Understanding This Guide ..................................................................................................... 8-1
Troubleshooting Audio Problems........................................................................................... 8-2
Troubleshooting CD or DVD Problems ................................................................................... 8-4

iv Table of Contents
Troubleshooting Disk and Disk Drive Problems......................................................................8-5
Troubleshooting Display (Monitor) Problems ..........................................................................8-8
Troubleshooting Fax Modem Problems ................................................................................8-10
Troubleshooting Game Problems .........................................................................................8-12
Troubleshooting Hard Drive Problems..................................................................................8-12
Troubleshooting Internet Access Problems ..........................................................................8-13
Troubleshooting Keyboard and Mouse Problems..................................................................8-14
Troubleshooting Memory Problems......................................................................................8-16
Troubleshooting Power Problems.........................................................................................8-16
Contacting a Compaq Authorized Service Provider...............................................................8-19
Index

Using this Guide 1-1
Chapter 1
Using this Guide
Thank you for buying a Compaq Internet PC. This Feature Guide will help you to
familiarize yourself with the features of your Internet PC, as well as information on
how to upgrade your computer.
Please take a moment to familiarize yourself with the special text and messages
used throughout this guide.
Special Text
The examples below explain the specially formatted text used in this guide.
•Keyboard key names appear in bold type: Home, End, Backspace, Tab
•Keyboard keys that must be pressed at the same time to perform a task appear
in bold type with a plus (+) between the key names: Ctrl+Home
•Drives appear as capital letters: drive C
•Folder names appear with initial capital letters: Favorites
•File names appear in italics with an initial capital letter: Setup.exe
•Command line statements appear in lower case bold type: a:\install
•Names of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
•Menu items appear in bold type: Programs, Accessories

1
-2 Using this Guide
Special Messages
The following words and symbols have special meaning in this guide.
*HINT: Helpful hints that will make using your computer easier and faster.
+NOTE: Important information concerning the operation of your Internet PC.
`CAUTION: Failure to follow directions may result in equipment damage or loss of
data.
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet PC.
Glossary
Computer terms that may be unfamiliar to you are identified in the glossary in the
Reference Manual.
Index
The index in each guide or manual is a comprehensive list of the topics covered in
this guide.

Using this Guide 1-3
Service and Support Guide
Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Limited Warranty
Statement included with your Internet PC.
+NOTE: Locate the model and serial numbers for your computer before you call
technical support.
Write your computer’s model and serial numbers below for future use.
Computer Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number
Troubleshooting
The Troubleshooting section shows how to fix many common computer-related
issues. The Troubleshooting section is located in this Feature Guide.
For More Information
For the latest information about the topics discussed in this Feature Guide, please
visit the Compaq Web Site at www.compaq.com.

1
-4 Using this Guide
Comments about this Guide
Compaq Computer Corporation welcomes comments and suggestions you may
have concerning this guide. Send correspondence to the following address:
Compaq Computer EMEA B.V.
Consumer Product Marketing
Einsteinring 6
85609 Dornach
Germany
Or E-mail: [email protected]
+NOTE: This address is for comments and suggestions only. It is not for the purpose
of obtaining technical assistance.

Checking Your Connections 2-1
Chapter 2
Checking Your Connections
The following graphics show how to connect devices to your Internet PC and to
identify all connectors.
Compaq Internet PC Rear Connectors
+NOTE: The view shown may differ slightly from your Internet PC.

2
-2 Checking Your Connections
Identifying the Front Components on Your Internet PC
Internet PC Front Components
+NOTE: The view shown may differ slightly from your Internet PC.

Checking Your Connections 2-3
No. Components
1CD, DVD, or CD-RW Drive (DVD and CD-RW Drive available on select models only;
location of the CD-RW Drive may vary)
2CD, DVD, or CD-RW Drive Eject/Load Button
3Pressure point used to open the door
4Diskette Drive
5Diskette Drive Eject Button
6Zip Drive (available on select models only)
7Zip Drive Activity Light/Eject Button
8Power Button
9Digital Creativity Imaging Center (available on select models only)

2
-4 Checking Your Connections
Identifying the Rear Components on Your Internet PC
Icon Component
ZScroll Mouse
AC Power Connector
TInternet Keyboard
WUSB Ports (2)
VSVGA Monitor Port
²Parallel Printer Port
[Digital Flat Panel Monitor Port (available on select models only)
XSerial Port
IEEE-1394 Connector
:Microphone
zTV Out
®or PHONE Modem Line Out *(The appearance of your modem may vary.)
^or LINE Modem Line In *(The appearance of your modem may vary.)
SGame Port
¾or ËAudio In
½or ÌAudio Out
* For more information on the 56K V.90 PCI modem, refer to the
Learning About Your Modem
section in the
Reference Manual supplied with your computer; for information on the digital modem, refer to the
Introducing
the Compaq Digital DSL/56K Modem
section in the Reference Manual.

Using the Compaq Internet Keyboard 3-1
Chapter 3
Using the Compaq Internet Keyboard
Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that
make accessing the Internet and using your favorite software programs easier and
faster. Along with the standard computer keyboard, the Internet Keyboard provides
the following:
•Internet Button Suite
•Multimedia Easy Access buttons
Using the Internet Button Suite
The Internet buttons allow easy access to the following:
•e-mail
•Internet searches
•your favorite Web sites
•electronic shopping

3
-2 Using the Compaq Internet Keyboard
Internet Button Suite
No. Icon United States All Other Countries Outside
the United States
12
Instant E-Mail provides one-touch
access for sending and reading your
E-mail.
Instant E-Mail provides one-touch
access for sending and reading your
E-mail using Microsoft Outlook
Express.
2
Community takes you to a
predefined Web site that provides
unique services for communication
over the Internet.
Community takes you to a
predefined Web site that provides
unique services for communication
over the Internet.
3$
My Presario is your instant
connection to Compaq for product
information, helpful hints,
performance updates, service, and
more.
My Presario is your instant
connection to Compaq for product
information, helpful hints,
performance updates, service, and
more.
43
Instant Internet provides your daily
start point to the Internet. It
connects you to a personalized Web
page filled with local weather, news,
sports, and financial information, or
a Web page with useful information
from Compaq.
Instant Internet provides your daily
start point to the Internet. It
connects you to a personalized Web
page filled with local weather, news,
sports, and financial information.

Using the Compaq Internet Keyboard 3-3
No. Icon United States All Other Countries Outside
the United States
5©Instant Search accesses a default
Web site that helps you locate
information on the Internet.
Instant Search accesses a default
Web site that helps you locate
information on the Internet.
6*
Online MarketPlace takes you to an
electronic shopping experience.
Compaq has partnered with several
companies to provide you with the
convenience of catalog shopping at
the touch of a button.
Instant Answer provides you with a
central location to obtain specific
information about your Internet PC.
7°
Retail Central provides an instant
connection to your computer store
and a variety of leading consumer
companies.
Secure E-Commerce/Featured
Web Site takes you to an electronic
shopping experience. Compaq has
partnered with several companies to
provide you with the convenience of
catalog shopping at the touch of a
button.
+NOTE: For the Internet Button Suite to operate, you must be connected to the
Internet. Until you set up your Internet service provider (ISP), each Internet button will
launch the Compaq Internet Setup process.

3
-4 Using the Compaq Internet Keyboard
Using the Multimedia Easy Access Buttons
The Multimedia Easy Access buttons allow you to easily do the following:
•control your CDs and DVDs
•change the volume
•skip tracks
•mute the sound
•eject or load CDs and DVDs
+NOTE: These buttons are not programmable.
Multimedia Easy Access Buttons
No. Icon Component
1Play/Pause starts or stops CD or DVD temporarily.
2Rewind/Previous Track skips to the previous track.
3Fast Forward/Next Track skips to the next track.
4Stop ends the CD or DVD playback.
5Eject/Load ejects or loads the CD or DVD.

Using the Compaq Internet Keyboard 3-5
Using Additional Button Features of Your Keyboard
Your Internet Keyboard is equipped with several special purpose buttons.
Additional Keyboard Buttons
No. Icon United States All Other Countries Outside
the United States
1²
Quick Print enables you to quickly
print from your Microsoft
compatible programs. This button
is programmable.
Quick Print enables you to quickly
print from your Microsoft
compatible programs. This button
is programmable.
2kBuilt In Technician allows you to
open the Built In Technician
software.
Launch enables you to launch
Microsoft Works/Microsoft Word
(depending on your computer).
This button is programmable.
3Minus allows you to decrease the
volume of your PC audio.
Minus allows you to decrease the
volume of your PC audio.
4@Mute button allows you to
temporarily mute your PC audio.
Mute button allows you to
temporarily mute your PC audio.
5Plus allows you to increase the
volume of your PC audio.
Plus allows you to increase the
volume of your PC audio.
6n
Sleep puts your computer into a
low power state, as well as wakes
your computer. The light on the
Sleep button glows green when
the system is awake, and amber
when the system is asleep.
Sleep puts your computer into a
low power state, as well as wakes
your computer. The light on the
Sleep button glows green when
the system is awake, and amber
when the system is asleep.

3
-6 Using the Compaq Internet Keyboard
Reprogramming Your Easy Access Buttons
You can reprogram the Easy Access buttons to reflect your personal preferences.
+NOTE: The Easy Access Internet Buttons can only be reprogrammed to other URL’s
(Web sites).
The Easy Access ¸icon is located on the Windows desktop Status bar. It can
also be accessed by clicking the Start button, then Programs and choosing
Reprogram Easy Access Buttons.
To reprogram your launch + quickprint buttons, complete the following steps:
1. From the Status bar, right-click the Easy Access ¸icon and choose
Reprogram Easy Access Buttons. The Compaq Easy Access Button Settings
window is displayed.
2. Click the button you wish to change.
3. Follow the instructions provided.
After you have reprogrammed the button, Hover Help will display your choices as
you move the cursor over each button. Select the choice you prefer.
To reprogram your other Easy Access Internet Buttons, go to one of the following
web sites with your preferred language:
English:
http://www.compaq.com/athome/international/en/tutorials/keyboard2/conbuttons.html
French:
http://www.compaq.com/athome/international/fr/tutorials/keyboard2/conbuttons.html
Swedish:
http://www.compaq.com/athome/international/se/tutorials/keyboard2/conbuttons.html
Norwegian:
http://www.compaq.com/athome/international/no/tutorials/keyboard2/conbuttons.html
Finnish
http://www.compaq.com/athome/international/fi/tutorials/keyboard2/conbuttons.html
Italian:
http://www.compaq.com/athome/international/it/tutorials/keyboard2/conbuttons.html
German
http://www.compaq.com/athome/international/de/tutorials/keyboard2/conbuttons.html

Using the Compaq Internet Keyboard 3-7
Disabling and Enabling the Easy Access Buttons
You can turn off all Easy Access buttons from the Easy Access Button program. When
the buttons are disabled, only the Sleep and Volume Control buttons will operate. The
Easy Access ¸icon located on the Status bar will appear with a red X on top. You
can still access the button functions if you click the Easy Access ¸icon.
To disable the Easy Access buttons, complete the following steps:
1. From the Status bar, right-click the Easy Access ¸icon.
2. Click Disable Easy Access Buttons.
To enable the Easy Access buttons, complete the following steps:
1. From the Status bar, right-click the Easy Access ¸icon.
2. Click Enable Easy Access Buttons.

3
-8 Using the Compaq Internet Keyboard
Working with the Standard Keyboard Keys
The standard keyboard has four major types of keys:
•main keys (typewriter-style)
•function keys (F1 through F12)
•arrow keys (ÅÆÇÈ)
•numeric keys (calculator-style)
Some keys have special functions, either alone or when combined with other keys.
The functions may vary depending on the programs you are using. Refer to Help to
learn how these keys can be used in combination with other keys to develop
shortcuts in your programs.
Key/Button Description
ÅÆÇÈArrow moves the cursor left, right, up, and down.
±Windows opens the Start menu.
)Windows Application usually has the same effect as a right mouse click.
Alt
Alt is frequently used in combination with other keys. By pressing Alt, the
focus moves from the cursor to the menu bar. The effect depends on the
program you are using.
Backspace Backspace moves the cursor left one space and deletes the character in
that space.
Caps Lock Caps Lock capitalizes all letters when typed. The Caps Lock light on the
keyboard glows when the key is active.
Ctrl Control is normally used in combination with other keys. The effect
depends on the program you are using.
Delete Delete deletes the character to the right of the cursor and moves the
following text left one space.
End End moves the cursor to the end of the text line, table cell, or document. It
can also be used in combination with other keys.
Esc Esc exits a program, moves back one window, or cancels a command,
depending on the program you are using.