HP E-PC C10 User manual

hp e-pc
user’s guide

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© 2000 Hewlett-Packard Company
Important Ergonomic Information
Improper and prolonged use of keyboards and input devices are among those tasks associated
with repetitive strain injury (RSI) to soft tissues in the hands and arms. If you do experience
discomfort or pains while using any computing equipment, discontinue use immediately and
consult your physician as soon as possible.
Your comfort and safety are our primary concern. Consequently, we strongly recommend that
you read HP’s ergonomic information before using your e-pc. For detailed information, refer to
HP’s online version of “Working in Comfort” which is preloaded on your e-pc’s hard disk or visit
HP’s Working in Comfort Web site at: www.hp.com/ergo/. A summary is provided in the
Comfort and Safety Checklist on page 8.

i
HP e-pc information roadmap
User’s guide
The e-pc User’s Guide (this manual) will help you:
•Set up and begin using your e-pc for the first time
•Troubleshoot your e-pc
•Find out where to get more information.
Information on the HP e-pc Support Web Site
Refer to the HP e-pc support web site
(www.hp.com/go/e–pcsupport) for a wide range of information,
including:
•Downloadable documentation
•Service and support options
•The latest versions of drivers and utilities
•BIOS updates
•Answers to Frequently Asked Questions.
CD-ROMs provided with your e-pc
Used for a full system recovery or alternative OS installation. Includes
instructions on how to recover your preloaded software including
operating system, drivers and utilities. For more information, refer to
“CD-ROMs provided with your e-pc” on page 31.
HP Information CD-ROM
The HP Information CD-ROM (ordered separately) contains complete
information about your e-pc:
•Product Overview
•Setting Up the e-pc
•Using the e-pc
•Troubleshooting the e-pc
•Servicing the e-pc
•Warranty and Support Service
You can order your HP Information CD-ROM from HP’s e-pc web site at
www.hp.com/go/e–pcsupport or fill out the order form on page iii and
fax it to the number on the form.

ii
Important Safety Information
For your safety, never remove the e-pc’s cover without first removing the power
cord and any connection to a telecommunications network. Always replace the
cover before switching the e-pc on again.
For your safety, always use the AC adapter that came with your product.
Always use a power cord with a properly grounded plug, such as the one provided
with the equipment, or one in compliance with your national safety standards. This
equipment can be disconnected from the power by removing the power cord from
the power outlet. This means the equipment must be located close to an easily
accessible power outlet.
To avoid electrical shock, do not open the power supply. There are no user-
serviceable parts inside.
There is a danger of explosion if the battery is incorrectly installed. For your
safety, never attempt to recharge, disassemble or burn an old battery. Only replace
the battery with the same or equivalent type, as recommended by the
manufacturer. The battery in this e-pc is a lithium battery that does not contain
any heavy metals. Nevertheless, in order to protect the environment, do not
dispose of batteries in household waste. Please return used batteries either to the
shop from which you bought them, or to the dealer from whom you purchased
your e-pc, or to HP, so that they can either be recycled or disposed of in the
correct way. Returned used batteries will be accepted free of charge.
Do not attempt to connect this product to the phone line during a lightning storm.
Never install telephone jacks in wet locations unless the telephone line has been
disconnected at the network interface. Never touch uninsulated telephone wires
or terminals unless the telephone line has been disconnected at the network
interface. Use caution when installing or modifying telephone lines. Avoid using a
telephone (other than a cordless type) during a lightning storm. There may be a
risk from lightning. Do not use the telephone to report a gas leak in the vicinity of
the leak. Never touch or remove the communications board without first removing
the connection to the telephone network.
Use minimum Nº 26 AWG wire for telephone cable.
Choosing a Comfortable Workspace
Choose a workspace for your e-pc near a grounded electrical wall socket.
If your monitor has a tilt-swivel base, attach it to the monitor as described
in the monitor manual. Position the monitor on your desk. Position the
e-pc to allow proper ventilation and access to the cables.
WARNING If you are in doubt that you can lift the equipment safely, do not try to move it
without help.

iii
PRODUCT ORDER FORM
Do you want an HP Information CD-ROM?
To order your HP Information CD-ROM from the web:
1 Go to www.hp.com/go/e–pcsupport, then select Manuals
2 Select y
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To order your HP Information CD-ROM by fax, fill out the order form below and fax it to the following
number.
PRODUCT INFORMATION:
Above prices do not include sales taxes (if applicable): transport is included
PRODUCT ORDER FORM
A) ORDERING INFORMATION:
B) CUSTOMER INFORMATION:
4)Name:...................................................................................................................................
5)Company:...............................................................................................................................
6)Address:..................................................................................................................................
7)PostalCode:...........................................................................................................................
8)City:..............................................9)State:...........................................Country:................
10)Fax:........................................................................11)Tel:...................................................
C) PAYMENT
Credit Card Number: ..................................................Expiry Date:............................................
Signature........................................................................................................................................
Title:Information CD-ROM for Vectra VL400, VL600 & e-pc
Part Number: 5011-8109
Worldwide Fax Number: [phone]
Europe
Euro
USA / Latin America/Asia
U.S$
Number of Kits: 1520 1520
Worldwide Price
Standard Post 12.00 29.00 76.00 12.00 30.00 80.00
Express Mail 38.00 67.00 167.00 40.00 70.00 175.00
Title:Information CD-ROM for Vectra VL400, VL600 & e-pc
Part Number: 5011-8109
1) Number of Information CD-ROMs: 1520
2) Mail: Express Standard
3) Currency: U.S$ EURO
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iv

Table of Contents
v
Getting started
Connecting devices. . . . . . . . . . . . . . . . . . . . . . . . . 2
Connecting the external power supply . . . . . . . . . . 4
Securing your e-pc . . . . . . . . . . . . . . . . . . . . . . . . . 5
Positioning the e-pc . . . . . . . . . . . . . . . . . . . . . . . . 6
Attaching the footstand . . . . . . . . . . . . . . . . . . . . . 7
Comfort and safety checklist . . . . . . . . . . . . . . . . . 8
Using your e-pc . . . . . . . . . . . . . . . . . . . . . . . . . . 11
e-pc help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Finding information on the web. . . . . . . . . . . . . . . 12
Setting passwords . . . . . . . . . . . . . . . . . . . . . . . . 12
If you have a problem
What to do first . . . . . . . . . . . . . . . . . . . . . . . . . . 14
My e-pc doesn’t start properly . . . . . . . . . . . . . . . 15
My e-pc isn’t working properly . . . . . . . . . . . . . . . 18
General problems . . . . . . . . . . . . . . . . . . . . . . . . . 20
Audio (sound) problems. . . . . . . . . . . . . . . . . . . . . 27
Frequently Asked Questions . . . . . . . . . . . . . . . . . 29
HP hardware diagnostics (e-DiagTools). . . . . . . . . 30

vi
CD-ROMs provided with your e-pc . . . . . . . . . . . . 31
Your e-pc’s BIOS . . . . . . . . . . . . . . . . . . . . . . . . . 33
Returning your e-pc for repair. . . . . . . . . . . . . . . . 34
Support and information services . . . . . . . . . . . . . 36
Technical information
HP Setup program . . . . . . . . . . . . . . . . . . . . . . . . 38
Clearing your e-pc’s CMOS (BIOS) settings. . . . . . 38
Technical characteristics . . . . . . . . . . . . . . . . . . . 40
Regulatory, warranty and support
Regulatory information. . . . . . . . . . . . . . . . . . . . . 42
HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . 47
HP Customer Care Center phone numbers. . . . . . . 50
International Warranty . . . . . . . . . . . . . . . . . . . . . 51
HP Software Limited Warranty. . . . . . . . . . . . . . . 51
HP Software License Agreement . . . . . . . . . . . . . 52
Recycling your e-pc . . . . . . . . . . . . . . . . . . . . . . . 52

1
Status
Getting started
This chapter describes how to set up and start using your e-pc.
Connecting devices........................................................................ page 2
Connecting the external power supply ........................................... page 4
Securing your e-pc......................................................................... page 5
Positioning the e-pc ....................................................................... page 6
Attaching the footstand................................................................. page 7
Comfort and safety checklist......................................................... page 8
Using your e-pc.............................................................................. page 11
e-pc help........................................................................................ page 12
Finding information on the web...................................................... page 12
Setting passwords......................................................................... page 12

Connecting devices
2
Connecting devices
Note It is recommended that you keep the box and packaging that comes with your e-pc.
If you want to install the port control system, refer to “Securing your e-pc”
on page 5 before connecting any devices.
Before starting up the e-pc, connect devices and power cords to the rear
of the e-pc as shown below.
The connectors are color-coded for easy matching. Match the colors. The
connectors are shaped to go in one way only.
Monitor Serial Keyboard Mouse USB
Parallel
LAN Speakers/Headphones
Keyboard
(purple)
Two USB
Connectors
(black)
USB is supported
by:
- Windows 98
- Windows 2000
One 9-pin Serial
Connector (turquoise)
Monitor (blue)
To connect a monitor
to your e-pc, refer
to the manual that
came with the monitor
Mouse (green)
25-pin Parallel
Connector (burgundy)
To connect a printer to
your e-pc, refer to
the manual that came
with the printer
LAN

Connecting devices
3
WARNING Always turn the volume down before connecting headphones or speakers to avoid
discomfort from unexpected noise or static. Listening to loud sounds for prolonged
periods of time may permanently damage your hearing. Before putting on headphones,
place them around your neck and turn the volume down. When you put the headphones
on, slowly increase the volume until you find a comfortable listening level. When you
are able to hear comfortably and clearly, without distortion, leave the volume in that
position.
If you have a modem
You must ensure the country setting for your modem is correct. The
country is set to match the country you select when configuring your
operating system. In some cases, however, the modem may not correctly
identify a corresponding country profile. In such cases, reselection may be
required to match your exact location.
Checking country settings for the modem
To check the current settings:
1From the Windows taskbar, click Start 

Settings 

Control Panel.
2Double-click on the Modem Country Select icon.
3Change the country setting if necessary.

Connecting the external power supply
4
Connecting the external power supply
WARNING For your safety always use the AC adapter that came with your product.
This equipment can be disconnected by removing the power cord of the adapter from the power
outlet. This means the equipment must be located close to an easily accessible power outlet.
Connect the AC adapter to the rear of the e-pc, then plug in the AC
adapter.
It is recommended that you install the port control system to prevent
the AC adapter from being unplugged. Refer to “Securing your e-pc” on
page 5.
1
23

Securing your e-pc
5
Securing your e-pc
Attaching the port control system
The HP port control system has been designed to secure your e-pc. When
it is fitted and locked, no devices or cables can be disconnected from the
rear of the e-pc. To attach the port control system:
1Connect the AC adapter, mouse, keyboard, and monitor to the rear of
the e-pc. In addition, connect any serial or parallel device that you
intend to use.
2Attach the port control system.
3Lock the port control system (with the key).
Your e-pc is now ready for use. If you want to attach the footstand then
refer to “Attaching the footstand” on page 7.
Step 1
Step 2
Step 3

Positioning the e-pc
6
Installing a security cable
You can secure the e-pc to your desk, or any other fixed object using a
Kensingtonsecurity cable. The e-pc has a slot at the rear for securing
the cable. Note that you can install the port control system on top.
1Insert the lock in the slot located at the rear of the e-pc.
2Turn the key to lock the cable to the e-pc.
3Remove the key and store it in a safe place.
Positioning the e-pc
Always position the e-pc to ensure that it has sufficient ventilation —
never obstruct or cover the ventilation holes.
x>1.2”, 30 mm

Attaching the footstand
7
Attaching the footstand
1Position the footstand on the desk.
2Lower the front underside of the e-pc onto the stand.
3Click the stand into place.

Comfort and safety checklist
8
Comfort and safety checklist
Before using your new e-pc, ensure that your working environment is
correct.
Preparing your work environment
When using HP computing equipment, it is important that your work
environment contributes to your comfort and productivity:
•Work Surface Height - Your work surface should be height adjustable.
To ensure that your worksurface is at the correct height, first adjust the
height of your chair so that your feet are firmly on the floor, then adjust
the work surface height until your forearms are parallel to the floor
when you have your fingers on the keyboard or other input devices.
•Chair - Your chair should provide a comfortable sitting position
including features such as a height and tilt adjustment feature, curved
seat edge, a stable base (for example, five legs and castors, adjustable
back support, a freely rotating swivel, fully adjustable padded arm
rests).
•Monitor - Place your monitor so that the top of the screen is at, or
slightly below, eye level (up to 15 degrees).
•Work Surface Arrangement - Make sure that all elements of your HP
e-pc system for example, monitor, document holder, keyboard, mice
and other input devices, and headphones and speakers- are optimally
arranged and adjusted to meet your personal requirements. For
example, if you are primarily using the keyboard, place it directly in
front of you, not to the side. If your work involves extensive use of a
mouse or other pointing device, place that device directly in front of
Keyboard
Slope
Keyboard
Height
64-76 cm
Thigh
Clearance
≥6cm
Swivel
Monitor
Tilt

Comfort and safety checklist
9
your left or right arm. If you are using both a mouse and keyboard, place
them both at the same work surface height and close together. If a palm
rest is used, the height should be flush with the front edge of the
keyboard. Other items, such as your telephone or notepad, should also
be considered.
Caution Various aspects of using mice, keyboards and other input devices may increase your risk of
discomfort or injury. Optimize your comfort and safety by positioning these devices properly.
Your work posture
Sitting in one position for long periods can be uncomfortable. To minimize
the potential risk for physical discomfort or injury, it’s important that you
maintain a proper posture:
•Head - When viewing your monitor, your head should not be tilted more
than 15 degrees forward, and do not turn your head toward either side.
•Back - While sitting at your work surface, make sure your back is
supported by the chair's backrest in an erect position or angled slightly
backwards.
•Arms - Make sure your arms and elbows are relaxed and loose, with
your upper arms perpendicular to the floor or tilted downward not more
than 15 degrees. Keep your forearms and hands approximately parallel
with the floor with elbows bent between 70 and 115 degrees. Keep your
elbows close to your sides (less than 20 degrees away from your body).
•Hands, Wrists, Forearms - Try to keep your hands wrists and forearms
in a relaxed neutral position when using your mouse keyboard or other
input devices. For example, while using your keyboard and mouse, rest
your forearms (flat) on your desktop.
•Legs - Your thighs should be horizontal or angled slightly downward.
Your lower legs should be near a right angle to your thighs. Make sure
there is sufficient room under the work surface for your legs.
•Feet - If after adjusting your chair you cannot rest your feet comfortably
on the floor, use a footrest, preferably one that can be adjusted in height
and angle.
General
•Look away from the screen from time-to-time to help reduce eyestrain.
Focus on distant objects briefly, and blink periodically to lubricate your
eyes. You also should have your eyes checked on a regular basis and
ensure your eyeglass prescription is suitable for working on a computer
monitor.

Comfort and safety checklist
10
•Remember to occasionally shift position and move your body. Keeping
your body in one position for long periods is unnatural and stressful.
When prolonged work is required, take frequent short breaks. As a rule
of thumb, a five or ten minute break every hour is a good idea. Short
frequent breaks are more beneficial than longer less frequent breaks.
Data show that people who work for long periods of time without a
break may be more prone to ergonomic injury.
•Changing tasks frequently will help prevent muscle stiffness. Examples:
alternating between keyboarding, reading, writing, filing, and moving
around in your work environment, helps you maintain a relaxed
posture. Occasionally stretch the muscles in your hands, arms,
shoulders, neck and back. You should stretch at least as often as you
take brief task breaks—at least once every hour.
•Discomfort may be alleviated by using alternative ergonomic designs
and accessories such as ergonomically personalized chairs, palm rests,
keyboard trays, alternative input devices, prescription eyeglasses, anti-
glare screens, and more. Seek additional information from the sources
available to you, including your employer, doctor, local office supply
store, and the Information Sources listed in the online version of
Working in Comfort, preloaded on the hard disk of your HP computing
equipment or available on the HP web site: www.hp.com/ergo.

Using your e-pc
11
Using your e-pc
To start the e-pc for the first time, press the On/Off button.
Caution Do not cover ventilation holes as this can cause overheating.
Starting the e-pc for the first time
Do not switch off the e-pc while the software is being initialized as this
could cause unexpected results.
1Turn on the monitor first, and then the e-pc.
2The software initialization routine starts. During this time, you will be
asked to carry out various tasks including entering the Windows
product ID# and selecting the regional settings to be used on your e-pc.
3After the initialization routine has finished, click on OK and the e-pc will
restart.
Waking your e-pc from a sleep state
After a period of inactivity, your e-pc can go into one of a series of sleep
states. These are indicated by blinking of the power-on status light on the
e-pc’s front panel. To wake the e-pc, try hitting a key on your keyboard or,
if this does not work, press the On/Off button. The e-pc can only be woken
in this way when it is in the deepest sleep state.
Windows Product ID#
Power on Status Light (green)
Hard Disk Activity Light (amber)
On/off button

e-pc help
12
Stopping your e-pc
To stop the e-pc, exit all applications and then use your operating system’s
Shut down command in the Start menu (for Windows 98, Windows 2000 and
Windows NT 4.0). If you want to force your e-pc to shut down, for
example, if your operating system does not respond, press and hold the
power button for approximately 5 seconds.
e-pc help
Your e-pc has information preloaded on the hard drive that could help you
with using or troubleshooting your e-pc. This information varies
depending on the model of e-pc you have. You can either:
•access the HP Information Center by double-clicking on the HP Information
Center shortcut on your e-pc’s desktop, or
•access e-pc help by selecting Programs 

HP Info 

e-pc in the Start menu.
Finding information on the web
Once you have set up your e-pc to connect to the Internet, click on
Programs in the Start menu and select your browser. You then simply type
in the URL (address) of the Web site you want to visit:
Setting passwords
You can protect your e-pc from unauthorized access by using a password.
You can also protect your floppy drive, hard drive and CD-ROM drive from
unauthorized use. For more information, refer to “HP Setup program” on
page 38