HP Pavilion x360 15 Manual

HP Pavilion x360 15 Convertible PC
(model number 15-br0xx)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 926167-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Button .................................................................................................................................................................... 5
TouchPad ................................................................................................................................................................ 6
Left side ................................................................................................................................................................. 7
Right side ............................................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Locating the serial number, model number, product number, and warranty information ............................... 10
Computer major components .............................................................................................................................. 11
Display assembly subcomponents ...................................................................................................................... 16
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Keyboard/top cover ........................................................................................................................... 24
TouchPad cable .................................................................................................................................. 28
TouchPad ........................................................................................................................................... 29
Battery ............................................................................................................................................... 30
Hard drive .......................................................................................................................................... 31
Audio jack board cable ...................................................................................................................... 33
Audio jack board ................................................................................................................................ 34
v

Power button board cable ................................................................................................................. 35
Power button board .......................................................................................................................... 36
Speakers ............................................................................................................................................ 37
System board .................................................................................................................................... 38
WLAN module .................................................................................................................................... 42
Fan/heat sink assembly .................................................................................................................... 43
Memory module ................................................................................................................................ 45
Power connector cable ...................................................................................................................... 47
Display assembly ............................................................................................................................... 48
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 59
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS version ......................................................................................... 60
Downloading a BIOS update ........................................................................................... 60
Changing the boot order using the f9 prompt .................................................................................. 61
TPM BIOS settings (select products only) ........................................................................................................... 62
Using HP Sure Start (select products only) ......................................................................................................... 62
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 64
8 Specications .............................................................................................................................................. 65
9 Power cord set requirements ........................................................................................................................ 66
Requirements for all countries ............................................................................................................................ 66
Requirements for specic countries and regions ................................................................................................ 66
10 Recycling .................................................................................................................................................. 68
Index ............................................................................................................................................................. 69
vi

1 Product description
Category Description
Product Name HP Pavilion x360 15 Convertible PC (model number 15-br0xx)
Processors ●Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core processor (4.0-GB L3 cache, 2133-
MHz FSB, 15-W)
●Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (3.0-GB L3 cache, 2133-
MHz FSB, 15-W)
●Intel Core i3-7100U 2.40-GHz dual core processor (3.0-GB L3 cache, 2133-MHz FSB, 15-W)
●Intel Pentium™ 4415U 2.36-GHz dual core processor (2.0-GB L3 cache, 2133-MHz FSB, 15-W)
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Switchable discrete graphics:
AMD Radeon 530 R17M-M1-70 (Meso Pro) with up to 4096-MB of discrete video memory (512-MB×16
DDR3×4 pieces; available only on computer models equipped with an Intel Core i7-7500U processor)
AMD Radeon 530 R17M-M1-70 (Meso Pro) with up to 2048-MB of discrete video memory (256-MB×16
DDR3×4 pieces; available only on computer models equipped with an Intel Core i5-7200U processor or an
Intel Core i3-7100U processor)
Internal graphics:
Intel HD Graphics 620 (available only on computer models equipped with an Intel Core i3-7100U processor)
Intel HD Graphics (available only on computer models equipped with an Intel Pentium 4415U processor)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Panel 15.6-in, full high-denition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim/at (3.0-mm),
UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly
15.6-in, high-denition (HD), WLED, AntiGlare (1366×768), slim/at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra
wide aspect ratio TouchScreen display assembly
Support for active stylus
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133)
Supports the following congurations:
●16384 MB (8192 MB × 2)
●8192 MB (8192 MB × 1)
●6144 MB (4096 MB + 2048 MB)
●4096 MB (4096 MB × 1)
Storage Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm and 7.0-mm (.28 in) thicknesses (all hard drives use
the same bracket)
Support for Accelerometer hard drive protection
1

Category Description
Storage (continued) Single hard drive congurations:
1-TB, 5400-rpm, 7.2-mm hard drive
500-GB, 5400-rpm, 7.0-mm hard drive
Solid-state hard drive congurations:
1-TB, 5400-rpm, 7.2-mm solid-state hard drive with 8-GB NAND
500-GB, 5400-rpm, 7.0-mm solid-state hard drive with 8-GB NAND
Solid-state drive:
Support for M.2 SATA solid-state drive (support for storage function, port 1; not available on computer
models equipped with an Intel Pentium processor)
Support for Serial Advanced Technology Attachment (SATA)
Support for hard drive and solid-state drive
SATA-3 solid-state drive with Triple-Level Cell (TLC):
●512-GB
●256-GB
●128-GB
M.2 SATA-3 solid-state drive: 256-GB and 128-GB
Dual storage congurations:
1-TB, 5400-rpm, 7.2-mm hard drive with 128-GB M.2 SATA-3 solid-state drive
500-GB, 5400-rpm, 7.0-mm hard drive with 128-GB M.2 SATA-3 solid-state drive
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Support for the following cameras:
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision,
720p by 30 frames per second
Support for B&O Play
Support for B&O Play Audio Control
Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noise-
suppression software
Support for dual speakers
Support for HP Audio Boost
Support for Windows Hello
Sensors ●Accelerometer (ST Micro HP2DC)
●Gyroscope/E-compass/Accelerometer (ST Micro HP9DS1)
●Integrated sensor hub
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Two M.2/PCIe WLAN antennas built into display assembly
2 Chapter 1 Product description

Category Description
Wireless (continued) Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-
vPro) and Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-
vPro) formats
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ●AC Smart Pin adapter plug
●Audio-out (headphone)/audio-in (microphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●USB 3.x ports (2)
●USB Type-C port
Keyboard/pointing
devices
Full-sized, island-style keyboard
TouchPad requirements:
●ClickPad with image sensor
●MultiTouch gestures enabled
●Support for Modern TrackPad gestures
●Taps enabled as default
Power requirements Support for a 3-cell, 48-WHr, 4.2-AHr, Li-ion battery
Support for the following AC adapters:
●65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)
●65-W AC adapter (non-PFC, S-3P, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
Support for a 1.00-m power cord with a C5 connector in 12 countries/regions.
Security Security cable lock slot
Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
Serviceability End user replaceable part: AC adapter
3

2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may dier, depending
on model.
(2) Internal microphone Records sound.
(3) Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(4) Webcam light On: The webcam is in use.
(5) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of
the computer.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
4 Chapter 2 External component identication