HP 17-u199 Manual

HP ENVY m7 Notebook PC (model numbers
17-u100 through 17-u199 and 17-u000
through 17-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: July 2016
First Edition: April 2016
Document Part Number: 855521-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Locating hardware ................................................................................................................................................. 6
Locating software .................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Button, speakers, and vent .................................................................................................................................... 8
Keys ........................................................................................................................................................................ 9
Lights ................................................................................................................................................................... 10
TouchPad .............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 12
Right side ............................................................................................................................................................. 13
Bottom ................................................................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Locating the serial number, product number, warranty information, and model number ............................... 15
Computer major components .............................................................................................................................. 16
Optical drive components .................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 28
v

Solid-state drive ................................................................................................................................ 29
TouchPad cable .................................................................................................................................. 30
Memory module ................................................................................................................................ 31
RTC battery ........................................................................................................................................ 32
Hard drive .......................................................................................................................................... 33
WLAN module .................................................................................................................................... 34
Optical drive ....................................................................................................................................... 36
TouchPad ........................................................................................................................................... 37
Power connector cable ...................................................................................................................... 38
USB board .......................................................................................................................................... 39
USB board cable ................................................................................................................................ 42
System board .................................................................................................................................... 43
Heat sink ............................................................................................................................................ 46
Fan ..................................................................................................................................................... 48
Speakers ............................................................................................................................................ 49
Display assembly ............................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 53
Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Downloading a BIOS update .............................................................................................................. 54
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 55
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 55
8 Specications .............................................................................................................................................. 57
Computer specications ...................................................................................................................................... 57
9 Backing up, restoring, and recovering ........................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Creating HP Recovery media (select products only) ......................................................................... 59
Using Windows tools ........................................................................................................................................... 60
Restore and recovery ........................................................................................................................................... 61
Recovering using HP Recovery Manager ........................................................................................... 61
What you need to know before you get started ............................................................. 61
Using the HP Recovery partition (select products only) ................................................. 62
Using HP Recovery media to recover .............................................................................. 62
Changing the computer boot order ................................................................................ 63
Removing the HP Recovery partition (select products only) ......................................... 64
vi

10 Power cord set requirements ...................................................................................................................... 65
Requirements for all countries ............................................................................................................................ 65
Requirements for specic countries and regions ................................................................................................ 65
11 Recycling .................................................................................................................................................. 67
Index ............................................................................................................................................................. 68
vii

viii

1 Product description
Category Description HP ENVY m7 Notebook PC
(model numbers 17-u100
through 17-u199)
HP ENVY m7 Notebook PC
(model numbers 17-u000
through 17-u099)
Product Name HP ENVY m7 Notebook PC
(model numbers 17-u100
through 17-u199)
√
HP ENVY m7 Notebook PC
(model numbers 17-u000
through 17-u099)
√
Processors Intel® Core™ i7-7500U 2.70-GHz
(SC turbo up to 3.50-GHz)
processor (2133-MHz front-side
bus (FSB), 4.0-MB L3 cache,
dual core, 15-W)
√
Intel Core i7-6500U 2.50-GHz
(SC turbo up to 3.10-GHz)
processor (1600-MHz FSB, 4.0-
MB L3 cache, dual core, 15-W)
√ √
Chipset Intel HM170 integrated
soldered-on-circuit (SoC)
√ √
Graphics Hybrid Graphics:
nVIDIA N16S-GTR-S (GeForce
940MX) graphics subsystem with
2048-MB of dedicated
video memory
Support for HD decode, DX12,
and high-denition multimedia
interface (HDMI)
Support for Optimus
Support for GPU performance
scaling (GPS)
√ √
Panel ●17.3-in, ultra high-
denition (UHD), white
light-emitting diode
(WLED), AntiGlare
(3840×2160), at-at (4.0-
mm), UWVA, eDP+PSR
TouchScreen display
assembly equipped with
HDC; 16:9 ultra wide aspect
ratio, typical brightness:
300 nits; TouchScreen,
MultiTouch-enabled
●17.3-in, full high-denition
(FHD), WLED, AntiGlare
(1920×1080), at-at (4.0-
mm), UWVA, eDP
√
1

Category Description HP ENVY m7 Notebook PC
(model numbers 17-u100
through 17-u199)
HP ENVY m7 Notebook PC
(model numbers 17-u000
through 17-u099)
Panel (continued) ●TouchScreen display
assembly equipped with
HDC; 16:9 ultra wide aspect
ratio, typical brightness:
300 nits; TouchScreen,
MultiTouch-enabled
√
●17.3-in, UHD, WLED,
AntiGlare (3840×2160),
uslim-at (2.68-mm),
UWVA, eDP+PSR
TouchScreen display
assembly equipped with
f3DC; 16:9 ultra wide
aspect ratio, typical
brightness: 300 nits;
TouchScreen, MultiTouch-
enabled
●17.3-in, FHD, WLED,
BrightView (1920×1080),
slim-at (3.0-mm), UWVA,
eDP TouchScreen display
assembly equipped with
f3DC; 16:9 ultra wide
aspect ratio, typical
brightness: 300 nits;
TouchScreen, MultiTouch-
enabled
√ √
Memory module Two memory slots, non-
accessible
Support for DDR4-2133
Dual Channel
Support for up to 16-GB
maximum on-board
system memory
●16384 MB (8192 MB × 2)
●12288 MB (8192 MB
+ 4096 MB)
√ √
Hard drive Support for all 9.5-, 7.2-, and
7.0-mm, SATA, 2.5-in hard drives
Support for 1-TB, 5400-rpm,
7.2-mm hard drive
Support for Accelerometer hard
drive protection
Support for hard drive and solid-
state drive in the following
combinations:
√ √
Solid-state drive Support for next generation
form factor (NGFF), M.2 solid-
state drive
Support for the following solid-
state drives:
√ √
2 Chapter 1 Product description

Category Description HP ENVY m7 Notebook PC
(model numbers 17-u100
through 17-u199)
HP ENVY m7 Notebook PC
(model numbers 17-u000
through 17-u099)
Solid-state drive
(continued)
●512-MB, M.2, SATA solid-
state drive supporting
triple-level cell (TLC)
●256-MB, M.2, SATA solid-
state drive supporting TLC
√ √
Optical drive Support for 9.0-mm tray load,
SATA xed (not modular)
Support for DVD±RW DL
SuperMulti Drive
Support for zero-power
optical drive
Support M-disc
√ √
Audio and video HP Wide Vision HD webcam with
indicator light, 720p by 30
frames per second, BSI sensor,
f2.0, 88° wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array
microphones with appropriate
beam-forming, echo-
cancellation, and noise
suppression software
Support for Smart Amp
Support for voice recognition
√ √
Ethernet Integrated 10/100/1000
network interface card (NIC)
√ √
Sensors Accelerometer √ √
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module
Two built-in M.2 / PCIe
WLAN antennas
Support for the Intel Dual Band
Wireless-AC 7265 802.11 ac 2×2
WiFi + Bluetooth 4.2
Combo Adapter WLAN module
Compatible with MiraCast-
certied devices
Support for Intel WiDi
Compatible with MiraCast-
certied devices
√ √
External media cards Micro-Secure Digital (SD™)
media reader slot
√ √
3

Category Description HP ENVY m7 Notebook PC
(model numbers 17-u100
through 17-u199)
HP ENVY m7 Notebook PC
(model numbers 17-u000
through 17-u099)
Ports ●Audio-in (mono
microphone)/audio-out
(stereo headphone)
combination
●AC Smart Pin adapter plug
●HDMI v1.4 supporting up to
1920×1080 @ 60 Hz
●RJ-45 network
●USB 3.0 ports (3)
●USB 3.0 port Type-C
√ √
Keyboard/pointing
devices
Full-sized, backlit, island-style,
keyboard with numeric keypad
TouchPad requirements:
●ClickPad with image sensor
●Multitouch gestures
enabled
●Support for Windows
modern trackpad gestures
●Taps enabled as default
√ √
Power requirements Support for 3-cell, 61-WHr,
5.36-WHr, Li-ion and 3-cell, 41-
WHr, 3.63-WHr, Li-ion batteries
Support for the following
AC adapters
●90-W HP Smart AC adapter
(PFC, S-3P, 4.5-mm)
●65-W HP Smart AC adapter
(non-PFC, S-3P, 4.5-mm)
●65-W HP Smart AC adapter
(non-PFC, with mount, 4.5-
mm)
√ √
Security Trusted platform module
(TPM) 2.0
Security cable lock
√ √
Operating system Preinstalled: Windows 10 and
Windows 10 Professional
For Developed Market (ML):
Windows 10 Home ML and
Windows 10 Home High End ML
For Emerging Market (EM/SL):
●Windows 10 Home EM/SL
●Windows 10 Home High
End EM/SL/China
√ √
4 Chapter 1 Product description

Category Description HP ENVY m7 Notebook PC
(model numbers 17-u100
through 17-u199)
HP ENVY m7 Notebook PC
(model numbers 17-u000
through 17-u099)
Operating system
(continued)
●CPPP Windows 10 Home
China Language Edition
●SEAP Windows 10 Home
Single Language Edition
●SEAP Windows 10 Home
High End
√ √
Serviceability End user replaceable parts:
AC adapter
√ √
5

2 External component identication
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on the computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
6 Chapter 2 External component identication

Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
▲Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7

Button, speakers, and vent
Item Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
(2) Speakers Product sound.
(3) Vent Enables airow to cool internal components.
8 Chapter 2 External component identication

Item Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Keys 9

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to
the display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(3) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
10 Chapter 2 External component identication

TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 11

Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) RJ-45 (network) jack Connects a network cable.
(3) RJ-45 (network) jack status lights ●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(5) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(6) Optical drive Depending on your computer, reads an optical disc or reads
and writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
(7) Optical drive eject button Releases the optical disc drive tray.
12 Chapter 2 External component identication