HP ENVY 17 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Optane, and Thunderbolt are
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the DisplayPort™ logo are trademarks owned
by the Video Electronics Standards Association
(VESA®) in the United States and other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2021
Document Part Number: M62616-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 8
Lights ................................................................................................................................................... 9
Button, vents, and ngerprint reader ............................................................................................... 10
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 18
Mass storage devices ........................................................................................................................................... 20
Cables ................................................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 24
Generating static electricity .............................................................................................................. 24
v

Preventing electrostatic damage to equipment ............................................................................... 25
Personal grounding methods and equipment .................................................................................. 25
Grounding the work area ................................................................................................................... 26
Recommended materials and equipment ........................................................................................ 26
Cleaning your computer ...................................................................................................................................... 27
Enabling HP Easy Clean (select products only) ................................................................................. 27
Removing dirt and debris from your computer ................................................................................ 27
Cleaning your computer with a disinfectant ..................................................................................... 28
Caring for wood veneer (select products only) ................................................................................. 29
Packaging and transporting guidelines .............................................................................................................. 29
Accessing support information ........................................................................................................................... 29
5 Removal and replacement procedures for authorized service provider parts .................................................... 31
Component replacement procedures .................................................................................................................. 31
Preparation for disassembly ............................................................................................................. 31
Bottom cover and rubber feet ........................................................................................................... 31
Battery ............................................................................................................................................... 32
Speakers ............................................................................................................................................ 34
IR sensor board .................................................................................................................................. 35
Memory modules ............................................................................................................................... 36
WLAN module .................................................................................................................................... 38
Solid-state drive ................................................................................................................................ 39
Fan ..................................................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
Display panel ..................................................................................................................................... 44
Power connector ............................................................................................................................... 45
Touchpad ........................................................................................................................................... 46
System board .................................................................................................................................... 47
Display assembly ............................................................................................................................... 49
Keyboard with top cover ................................................................................................................... 55
6 Using Setup Utility (BIOS) ............................................................................................................................. 56
Starting Setup Utility (BIOS) ................................................................................................................................ 56
Updating Setup Utility (BIOS) .............................................................................................................................. 56
Determining the BIOS version ........................................................................................................... 56
Preparing for a BIOS update .............................................................................................................. 57
Downloading a BIOS update ........................................................................................... 57
Installing a BIOS update .................................................................................................. 57
vi

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 59
Using Computer Setup ......................................................................................................................................... 59
Navigating and selecting in Computer Setup ................................................................................... 59
Restoring factory settings in Computer Setup ................................................................................. 59
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS version ......................................................................................... 60
Preparing for a BIOS update ........................................................................................... 60
Downloading a BIOS update ......................................................................... 60
Installing a BIOS update ............................................................................... 61
Changing the boot order using the f9 prompt .................................................................................. 61
TPM BIOS settings (select products only) ........................................................................................................... 61
Using HP Sure Start (select products only) ......................................................................................................... 62
8 Backing up, restoring, and recovering ........................................................................................................... 63
Backing up information and creating recovery media ........................................................................................ 63
Using Windows tools for backing up ................................................................................................. 63
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 63
Restoring and recovering your system ............................................................................................................... 63
Creating a system restore ................................................................................................................. 64
Restoring and recovery methods ...................................................................................................... 64
Recovering using HP Recovery media ............................................................................................... 64
Changing the computer boot order ................................................................................................... 64
Using HP Sure Recover (select products only) .................................................................................. 65
9 Using HP PC Hardware Diagnostics ................................................................................................................ 66
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 66
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 66
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 66
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 66
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 67
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 67
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 67
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 67
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 68
Installing HP PC Hardware Diagnostics Windows ............................................................................. 68
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 68
vii

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 69
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 69
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 70
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 70
10 Specications ............................................................................................................................................ 72
Computer specications ...................................................................................................................................... 72
43.9 cm (17.3 in) display specications .............................................................................................................. 72
Solid-state drive specications ........................................................................................................................... 73
Solid-state drive specications (SATA-3) ............................................................................................................ 74
11 Power cord set requirements ...................................................................................................................... 75
Requirements for all countries ............................................................................................................................ 75
Requirements for specic countries and regions ................................................................................................ 75
12 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 78
viii

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Envy 17 Laptop PC
HP ENVY 17m Laptop PC
Model number: 17-ch0xxx, 17m-ch0xxx
CTO model number: 17t-ch000
Processors 10th Generation Intel® Core™ processors
Intel® i7-1165G7 (2.80 GHz, turbo up to 4.7 GHz, 3200 MHz FSB, 12 MB L3 cache, quad core, 12 W)
Intel Core i5-1135G7 (2.40 GHz, turbo up to 4.2 GHz, 3200 MHz FSB, 8 MB L3 cache, quad core, 12 W)
Graphics NVIDIA® GeForce® MX450 2 GB GDDR6 Graphics Controller
Supports HDMI
Display 43.9 cm (17.3 in), narrow bezel, UWVA
Full high denition (FHD) (1920 × 1080), antiglare, WLED, at (3.2 mm), 45% NTSC, eDP 1.2, 300 nits, 60 Hz
Ultra high denition (UHD), antiglare, WLED, (3840 × 2160), 45% NTSC, eDP 1.4 + PSR, 400 nits, 60 Hz
Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM
DDR4-3200 dual-channel support
Supports the following congurations:
●16 GB (8 × 2)
●8 GB (8 × 1 or 4 × 2)
●4 GB (4 × 1)
●12 GB (1 × 8 or 1 × 4 )
●32 GB (2 × 16)
DDR4- 2400 1.2v SODIMM
Supports the following congurations:
●16 GB (1 × 16)
Primary storage PCIe, NVMe, M.2 2280 solid-state drives
●1 TB, 2280 PCIe NVMe Value, TLC
●1 TB, 2280 PCIe-3 × 2 × 2 NVMe + 32 GB with 3D Xpoint
●512 GB, PCIe NVMe Value, TLC
●512 GB, 2280 PCIe-3 × 2 × 2 NVMe + 32 GB with 3D Xpoint
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Audio and video Audio brand: BANG and OLUFSEN
Audio control panel: BANG and OLUFSEN Audio Control
Supports HP Audio Boost 2.0 (with discrete amplier)
Dual speakers
Supports Far-Field Cortana
Supports Alexa
HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless Wireless Local Area Network (WLAN)
Intel Wireless Wi-Fi6 AX 201 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO)
Media card reader Supports microSD™, SDHC™, SDXC™
Push-push insertion/removal
Ports AC Smart Pin adapter plug
HDMI v2.0a supporting: up to 4096 × 2160 @ 60 Hz with HDCP 2.2
Audio-out (headphone)/audio-in (microphone) combo jack
USB 4.0 Gen 3 Type C with Thunderbolt™ (left side)
USB 3.2 Gen 2 Type A (supports HP Sleep & Charge; left side)
USB 3.2 Gen 1 Type A (2) (right side)
Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (auto-adjust
panel resolution to t embedded panel and external monitor connected)
Keyboard/pointing
devices
Keyboard
Full size, backlit, 3-coat paint, island style
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
4 cell, 55 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapters
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
90 W, slim barrel, PFC, 4.5 mm
65 W, slim barrel, non-PFC, 1.8 m
Power cord
C5, 1 m (3.3 ft)
Security Supports Trusted Platform Module (TPM) 2.0, rmware based
Integrated ngerprint reader
Privacy camera
Mic mute
Operating system Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa market
Win 10 Home 64 Single Language
Win 10 Pro 64
Win 10 Home 64 Advanced Single Language
Serviceability End user replaceable parts
AC adapter
3

2 Components
Locating hardware
To nd out what hardware is installed on your computer, type device manager in the taskbar search box,
and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer, right-click the Start button, and then select Apps and
Features.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
4 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)
Component Description
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
NOTE: If you connect both the USB Type-C and the barrel AC
adapters to your computer at the same time, only one AC
adapter and battery light turns on. The light next to the USB
Type-C power connector turns on when the Type-C adapter
power rating is more than the barrel adapter rating. The light
next to the barrel power connector turns on when the barrel AC
adapter power rating is the same or greater than the Type-C
adapter rating.
(4) Power connector Connects an AC adapter.
NOTE: Some computers might ship with two separate AC
adapters and power cords. Be sure to match the connector end
of the power cord to the corresponding USB Type-C or barrel
power connector of your computer.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(2) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
Left side 5

Table 2-2 Left-side components and their descriptions (continued)
Component Description
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(3) USB Type-C® power connector and
Thunderbolt™ port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt
docking station.
NOTE: Some computers might ship with two separate AC
adapters and power cords. Be sure to match the connector end
of the power cord to the corresponding USB Type-C or barrel
power connector of your computer.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
NOTE: If you connect both the USB Type-C and the barrel AC
adapters to your computer at the same time, only one AC
adapter and battery light turns on. The light next to the USB
Type-C power connector turns on when the Type-C adapter
power rating is more than the barrel adapter rating. The light
next to the barrel power connector turns on when the barrel AC
adapter power rating is the same or greater than the Type-C
adapter rating.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
6 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) Internal microphones (2) Record sound.
(2) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Display 7

Table 2-3 Display components and their descriptions (continued)
Component Description
(3) Camera light On: The camera is in use.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
8 Chapter 2 Components

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
Keyboard area 9

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(4) Camera privacy light ●On. The camera is o.
●O. The camera is on.
(5) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button, vents, and ngerprint reader
Identify the computer button, vents and ngerprint reader.
10 Chapter 2 Components

Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
Table 2-6 Button, vents, and ngerprint reader and their descriptions
Component Description
(1) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(2) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Keyboard area 11

Table 2-6 Button, vents, and ngerprint reader and their descriptions (continued)
Component Description
▲Right-click the Power icon , and then select Power
Options.
(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys.
(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲Touch your nger to the ngerprint reader.
12 Chapter 2 Components