HP Pavilion dv3000 - Entertainment Notebook PC Manual

HP Pavilion dv3000 Entertainment PC and HP
Pavilion dv3500 Entertainment PC
Maintenance and Service Guide

© Copyright 2008 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United
States and other countries. Microsoft,
Windows, and Windows Vista are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: September 2008
First Edition: March 2008
Document Part Number: 463189-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................... 6
TouchPad ............................................................................................................................ 6
Lights ................................................................................................................................... 7
Buttons and fingerprint reader (select models only) ............................................................ 9
Keys ................................................................................................................................... 11
Front components .............................................................................................................................. 12
Right-side components ....................................................................................................................... 12
Left-side components ......................................................................................................................... 13
Bottom components ........................................................................................................................... 14
Display components ........................................................................................................................... 15
Wireless antennae .............................................................................................................................. 16
3 Illustrated parts catalog
Serial number location ........................................................................................................................ 17
Computer major components ............................................................................................................. 18
Display assembly components ........................................................................................................... 24
Plastics Kit .......................................................................................................................................... 26
Mass storage devices ......................................................................................................................... 27
Miscellaneous parts ............................................................................................................................ 28
Sequential part number listing ............................................................................................................ 30
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 36
Tools required .................................................................................................................... 36
Service considerations ....................................................................................................... 36
Plastic parts ....................................................................................................... 36
Cables and connectors ..................................................................................... 37
Drive handling ................................................................................................... 37
Grounding guidelines ......................................................................................................... 38
Electrostatic discharge damage ........................................................................ 38
v

Packaging and transporting guidelines ............................................. 39
Workstation guidelines ..................................................................... 39
Equipment guidelines ....................................................................... 40
Unknown user password ................................................................................................... 41
Component replacement procedures ................................................................................................. 42
Serial number .................................................................................................................... 42
Computer feet .................................................................................................................... 43
Battery ............................................................................................................................... 43
WLAN module .................................................................................................................... 45
Optical drive ....................................................................................................................... 48
Memory module ................................................................................................................. 49
Hard drive .......................................................................................................................... 51
Keyboard ........................................................................................................................... 54
Switch cover ...................................................................................................................... 57
Top cover ........................................................................................................................... 58
Fingerprint reader board .................................................................................................... 61
Display assembly ............................................................................................................... 63
System board ..................................................................................................................... 70
Speakers ............................................................................................................................ 74
Bluetooth module ............................................................................................................... 75
RTC battery ....................................................................................................................... 77
Modem module .................................................................................................................. 79
Heat sink ............................................................................................................................ 80
Processor ........................................................................................................................... 82
Fan ..................................................................................................................................... 84
5 Setup Utility
Starting the Setup Utility ..................................................................................................................... 86
Using the Setup Utility ........................................................................................................................ 87
Changing the language of the Setup Utility ....................................................................... 87
Navigating and selecting in the Setup Utility ...................................................................... 87
Displaying system information ........................................................................................... 88
Restoring default settings in the Setup Utility .................................................................... 88
Exiting the Setup Utility ...................................................................................................... 88
Setup Utility menus ............................................................................................................................ 89
6 Specifications
Computer specifications ..................................................................................................................... 91
13.3-inch, WXGA, BrightView display specifications .......................................................................... 92
Hard drive specifications .................................................................................................................... 93
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ................................. 94
DVD/CD-RW Combo Drive specifications .......................................................................................... 95
System DMA specifications ................................................................................................................ 96
vi

System memory map specifications ................................................................................................... 96
System interrupt specifications ........................................................................................................... 97
System I/O address specifications ..................................................................................................... 98
7 Screw listing
Phillips PM3.0×4.0 screw ................................................................................................................. 100
Phillips PM2.5×6.0 captive screw ..................................................................................................... 101
Black Phillips PM2.5×4.0 screw ....................................................................................................... 102
Phillips PM2.5×11.0 captive screw ................................................................................................... 103
Phillips PM2.0×4.0 screw ................................................................................................................. 104
Phillips PM2.5×7.0 screw ................................................................................................................. 106
Phillips PM2.5×5.0 screw ................................................................................................................. 108
Phillips PM2.0×3.0 captive screw ..................................................................................................... 110
Silver Phillips PM2.5×4.0 screw ....................................................................................................... 111
Phillips PM2.0×5.0 captive screw ..................................................................................................... 112
8 Backup and recovery
Recovering system information ........................................................................................................ 113
Creating recovery discs ................................................................................................... 113
Backing up your information ............................................................................................ 114
When to back up ............................................................................................. 114
Backup suggestions ........................................................................................ 115
Using system restore points ............................................................................ 115
When to create restore points ........................................................ 115
Create a system restore point ........................................................ 115
Restore to a previous date and time ............................................... 116
Performing a recovery ..................................................................................................... 116
Recovering from the recovery discs ................................................................ 116
Recovering from the dedicated recovery partition (select models only) .......... 116
9 Connector pin assignments
Audio-out (headphone) ..................................................................................................................... 118
Audio-in (microphone) ...................................................................................................................... 118
External monitor ............................................................................................................................... 119
RJ-11 (modem) ................................................................................................................................ 120
RJ-45 (network) ................................................................................................................................ 120
Universal Serial Bus ......................................................................................................................... 121
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 122
Requirements for specific countries or regions ................................................................................ 123
vii

11 Recycling
Battery .............................................................................................................................................. 124
Display .............................................................................................................................................. 124
Index ................................................................................................................................................................. 130
viii

1 Product description
Category Description dv3000 dv3500
Product Name HP Pavilion dv3000 Entertainment PC √
HP Pavilion dv3500 Entertainment PC √
Processors Intel® Core™2 Duo processors
T9500 2.60-GHz processor, 6-MB L2 cache, 800-MHz front side bus (FSB) √
T9400 2.53-GHz processor, 6-MB L2 cache, 1066-MHz FSB √
T9300 2.50-GHz processor, 6-MB L2 cache, 800-MHz FSB √
P8600 2.40-GHz processor, 3-MB L2 cache, 1066-MHz FSB √
P8400 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB √
T8300 2.40-GHz processor, 3-MB L2 cache, 800-MHz FSB √
T8100 2.10-GHz processor, 3-MB L2 cache, 800-MHz FSB √
T7350 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB √
T5900 2.20-GHz processor, 3-MB L2 cache, 800-MHz FSB √
T5850 2.16-GHz processor, 2-MB L2 cache √
T5800 2.80-GHz processor, 3-MB L2 cache, 800-MHz FSB √
T5750 2.00-GHz processor, 2-MB L2 cache, 667-MHz FSB √
T5550 1.80-GHz processor, 2-MB L2 cache, 667-MHz FSB √
T3200 2.00-GHz processor, 1-MB L2 cache, 800-MH FSB √
Intel Pentium Dual Core processor
T2390 1.86-GHz processor, 1-MB L2 cache √
Chipsets Northbridge: Intel PM965 √
Northbridge: Intel PM45 √
Southbridge: Intel ICH8m √
Southbridge: Intel ICH9m √
Graphics nVidia NB8M-GS discrete PCI Express X16 Graphics with 256 MB of
dedicated video memory
√
nVidia NB9M-GS discrete PCI Express X16 Graphics with 512 MB of
dedicated video memory
√
1

Category Description dv3000 dv3500
Panel 13.3-inch, WXGA with BrightView √ √
13.3-inch, WXGA with BrightView with lighted logo on top of bezel √ √
Memory 2 SODIMM slots √ √
Customer-accessible/upgradable √ √
Supports up to 4 GB of system RAM √
Supports up to 8 GB of system RAM √
Support for DDRII dual-channel 667- and 800-MHz √
Support for:
●4096-MB total system memory (2048 × 2)
●3072-MB total system memory (2048 × 1, 1024 × 1)
●2048-MB total system memory (2048 × 1)
●2048-MB total system memory (1024 × 2)
●1024-MB total system memory (1024 × 1, 512 × 2)
√
Support for:
●8192-MB total system memory (4096 × 2)
●4096-MB total system memory (2048 × 2)
●3072-MB total system memory (2048 × 1, 1024 × 1)
●2048-MB total system memory (1024 × 2)
●2048 MB (2048 × 1)
●1024-MB total system memory (1024 × 1)
√
Hard drives Support for 9.5-mm, 2.5-inch hard drives √ √
Support for HP ProtectSmart Hard Drive Protection √ √
Serial ATA √ √
Support for the following drives:
●320-GB, 5400-rpm
●250-GB, 5400-rpm
●160-GB, 5400-rpm
●120-GB, 5400-rpm
√
Support for the following drives:
●500-GB, 5400-rpm
●400-GB, 5400-rpm
●320-GB, 5400-rpm
●250-GB, 5400-rpm
●160-GB, 5400-rpm
√
2 Chapter 1 Product description

Category Description dv3000 dv3500
Optical drives MultiBay II √ √
Serial ATA √
Parallel ATA √
9.5-mm tray load √ √
Support for:
●DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
●DVD-CD/RW Combo Drive
√
Support for:
●DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
√
Webcam Low light VGA webcam with activity light √
VGA webcam with activity light √
Fixed (no tilt) √ √
Microphones Dual-array digital microphones √ √
Audio HP-branded Altec Lansing speakers √ √
Modem 56K V.92 data/fax modem √ √
Modem cable not included √ √
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √
Ethernet cable not included √ √
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module:
Intel PRO Wireless 4965 802.11a/b/g/n with Bluetooth® √
Intel PRO Wireless 4965 802.11a/b/g/n √
Intel PRO Wireless 3945 802.11a/b/g with Bluetooth √
Intel PRO Wireless 3945 802.11a/b/g √
Intel WiFi Link 5100 802.11a/b/g/n WLAN module √
Intel WiFi Link 5100 802.11a/b/g WLAN module √
Support for two wireless antennae integrated into the display assembly √
Support for three wireless antennae integrated into the display assembly √
External media
cards
Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Memory Stick
(MS), Memory Stick Pro (MSP), xD-Picture Card (XD)
√ √
Support for miniature versions of SD, MMC, MS Duo with adapter (adapter is
not included)
√ √
Ports Audio-in (mono microphone) √ √
Audio-out (stereo headphone) (2) √ √
Consumer infrared √√
3

Category Description dv3000 dv3500
Extended serial advanced technology (eSATA) √ √
High-definition multimedia interface (HDMI) supporting 1080p with high-
bandwidth digital content protection (HDCP) key
√ √
RJ-11 (modem) √ √
RJ-45 (Ethernet, includes link and activity lights) √ √
USB (3) √
USB (2), USB/eSATA combo port (1) √
VGA (Dsub, 15-pin) supporting 1600 × 1200 and 1920 × 1200 external
resolution @ 75Hz, hot plug/unplug, and autodetect for correct output to wide-
aspect vs. standard-aspect video
√ √
2-pin, 90-W AC power √ √
Docking No docking √ √
Keyboard/
pointing
devices
30.48-cm (12.0-inch) keyboard √ √
Lighted keyboard √
TouchPad √ √
2-way scroll √ √
Taps enabled as default √ √
Power
requirements
●6-cell, 55-Wh, 2.55-Ah Li-ion battery
●4-cell, 37-Wh, 2.55-Ah Li-ion battery
√ √
90-W HP Smart AC Adapter with localized cable plug support (2-wire plug
with ground pin, supports 2-pin DC connector)
√ √
Security Security cable slot √ √
Fingerprint reader with Digital Persona software support √ √
Operating
system
Preinstalled:
Configurable Windows Vista® with embedded QuickPlay Direct √
Windows Vista Ultimate (64-bit) √ √
Windows Vista Premium (64-bit) √
Windows Vista Premium (32-bit) √ √
Windows Vista Business (32-bit) √
Serviceability End-user replaceable parts:
AC adapter √ √
Battery (system) √ √
Hard drive √ √
Memory module √√
4 Chapter 1 Product description

Category Description dv3000 dv3500
Optical drive √ √
WLAN module √√
5

2 External component identification
Top components
TouchPad
Component Description
(1) TouchPad on/off button Enables/disables the TouchPad.
(2) TouchPad* Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button* Functions like the left button on an external mouse.
(4) TouchPad light ●White: TouchPad is enabled.
●Amber: TouchPad is disabled.
(5) TouchPad scroll zone Scrolls up or down.
(6) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start >Control Panel >
Hardware and Sound >Mouse.
6 Chapter 2 External component identification

Lights
Component Description
(1) Caps lock light On: Caps lock is on.
(2) Power lights (2)* ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(3) Volume mute light ●White: Computer sound is on.
●Amber: Computer sound is off.
(4) Volume down light On: The volume scroll zone is being used to decrease speaker
volume.
(5) Volume up light On: The volume scroll zone is being used to increase speaker
volume.
(6) Num lock light On: Num lock is on or the embedded numeric keypad is enabled.
(7) Wireless light ●On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
●Off: All wireless devices are off.
Top components 7

Component Description
(8) Battery light ●On: A battery is charging.
●Blinking: A battery that is the only available power source has
reached a low battery level or a critical battery level.
●Off: If the computer is plugged into an external power source,
the light is turned off when all batteries in the computer are
fully charged. If the computer is not plugged into an external
power source, the light stays off until the battery reaches a
low battery level.
(9) Drive light Blinking: The hard drive or optical drive is being accessed.
*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
8 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)
Component Description
(1) Power button* ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button to initiate Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button briefly
to exit Hibernation.
If the computer has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >Control
Panel >System and Maintenance >Power Options.
(2) Media button Launches the MediaSmart SmartMenu.
NOTE: If the computer has been set up to require a logon
password, you may be asked to log on to Windows. MediaSmart
starts after you log on. For more information about MediaSmart,
select Start >Help and Support.
(3) Volume mute button Mutes and restores speaker sound.
(4) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the
minus sign on the scroll zone to decrease volume, or tap the plus
sign on the scroll zone to increase volume.
Top components 9

Component Description
(5) Previous/rewind button ●Plays the previous track or chapter when the button is
pressed once.
●Rewinds media when the button is pressed in combination
with the fn key.
(6) Play/pause button Plays or pauses media.
(7) Next/fast forward button ●Plays the next track or chapter when the button is pressed
once.
●Fast forwards media when pressed in combination with the
fn key.
(8) Stop button Stops playback.
(9) Wireless button Turns the wireless feature on or off but does not create a wireless
connection.
NOTE: To establish a wireless connection, a wireless network
must already be set up.
(10) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
10 Chapter 2 External component identification

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Spacebar Turns the keyboard lights on and off when pressed in combination
with the fn key (select models only).
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
(7) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top components 11

Front components
Component Description
(1) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
(2) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
(3) Consumer infrared lens Receives a signal from the HP Remote Control (provided with
select models only).
(4) Speakers (2) Produce sound.
Right-side components
Component Description
(1) Optical drive Reads optical discs and, on select models, also writes to optical
discs.
(2) Optical drive light Blinking: The optical drive is being accessed.
(3) USB port Connects an optional USB device.
(4) RJ-45 (network) jack Connects a network cable.
(5) RJ-11 (modem) jack Connects a modem cable.
(6) AC adapter light ●On: The computer is connected to external power.
●Off: The computer is not connected to external power.
(7) Power connector Connects an AC adapter.
12 Chapter 2 External component identification