HP Compaq nc6220 Manual

Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-002
October 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Celeron, and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6220 and nc6230 Notebook PC
Second Edition October 2005
First Edition February 2005
Document Part Number: 371035-002

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the Main Menu . . . . . . . . . . . . . . . . . 2–2
Selecting from the Security Menu . . . . . . . . . . . . . . 2–3
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–4
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Software Update and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Accessing Computer Information . . . . . . . . . . . . . . . 3–2
Obtaining the Support Software CD . . . . . . . . . . . . . 3–3
Software Updates and the HP Web Site . . . . . . . . . . 3–3

iv Maintenance and Service Guide
Contents
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3–7
Using Altiris Local Recovery . . . . . . . . . . . . . . . . . . 3–7
Using System Restore Points . . . . . . . . . . . . . . . . . . 3–8
Reinstalling Applications . . . . . . . . . . . . . . . . . . . . . 3–9
Repairing the Operating System . . . . . . . . . . . . . . . 3–10
Reinstalling the Operating System . . . . . . . . . . . . . 3–12
Reinstalling Device Drivers and Other Software . . 3–14
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–7

Contents
Maintenance and Service Guide v
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14
6.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31
6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33
6.19 Mini PCI Communications Module . . . . . . . . . . . 6–35
6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–37
6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–40
6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–44
6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–46
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50

vi Maintenance and Service Guide
Contents
7 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Compaq nc6220 and nc6230 Notebook PCs offer
advanced modularity, Intel® Pentium® M and Celeron® M
processors, and extensive multimedia support.
HP Compaq nc6220 and nc6230 Notebook PCs

1–2 Maintenance and Service Guide
Product Description
1.1 Features
■The following processors are available, varying by
computer model:
❏Intel Pentium M 770 (2.13-GHz)
❏Intel Pentium M 760 (2.00-GHz)
❏Intel Pentium M 750 (1.86-GHz)
❏Intel Pentium M 740 (1.73-GHz)
❏Intel Pentium M 730 (1.60-GHz)
❏Intel Celeron M 1.50-GHz
■The following displays are available, varying by
computer model:
❏14.1-inch, SXGA, TFT (1400 × 1050) with over
16.8 million colors
❏14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million
colors
■The following high-capacity hard drives are available,
varying by computer model:
❏60-GB (7200-rpm)
❏80-GB, 60-GB, 40-GB (5400-rpm)
■256-MB DDR2 synchronous DRAM (SDRAM) at 400 and
533 MHz, expandable to 2.0 GB
■Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■Full-size Windows keyboard with embedded numeric keypad
■TouchPad pointing device, including a dedicated vertical
scroll region
■Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■Integrated high-speed 56K modem with RJ-11 jack
■Integrated wireless support for Mini PCI IEEE 802.11a/b/g or
802.11b/g WLAN device

Product Description
Maintenance and Service Guide 1–3
■Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards, varying by
computer model
■External 65-watt AC adapter with 3-wire power cord, varying
by computer model
■6-cell Li-Ion battery pack
■Stereo speakers
■Volume up, volume mute, and volume down buttons
■Support for the following optical drives:
❏DVD-ROM Drive
❏DVD+RW/R and CD-RW Combo Drive
❏DVD/CD-RW Combo Drive
■Connectors:
❏Audio-out (headphone)
❏Audio-in (microphone)
❏Universal Serial Bus (USB) v. 2.0 (3 ports)
❏Power
❏External monitor
❏RJ-11 (modem)
❏RJ-45 (network)
❏IEEE 1394
❏Travel battery
❏SD Memory Card slot
❏Smart card reader
❏Infrared
❏Parallel port
❏S-Video-out
❏Docking connector

1–4 Maintenance and Service Guide
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 6.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.24, “System Board,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.

Product Description
Maintenance and Service Guide 1–5
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting the level of performance
■Battery calibration
■Lid switch standby/resume
■Power button
■Advanced Configuration and Power Management (ACPM)
compliance

1–6 Maintenance and Service Guide
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
Table 1-1
Front Components
Item Component Function
1 Wireless light On: an integrated wireless device has been
turned on.
2Powerlight ■On: Computer is turned on.
■Blinking: Computer is in standby.
■Off: Computer is off.

Product Description
Maintenance and Service Guide 1–7
3 Battery light Amber: A battery pack is charging.
Green: A battery pack is close to full charge
capacity.
Blinking amber: A battery pack that is the
only available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
Off: If the computer is connected to an
external power source, the light is turned off
when all batteries in the computer are fully
charged. If the computer is not connected to
an external power source, the light is turned
off until the battery reaches a low-battery
condition.
4 Integrated Drive
Electronics (IDE)
drive light
On: A drive in the hard drive bay or
MultiBay II is being accessed.
5 Display release latch Opens the computer.
6 Infrared port Provides wireless communication between
the computer and an optional
IrDA-compliant device.
7 Speakers (2) Produce stereo sound.
Table 1-1
Front Components
(Continued)
Item Component Function

1–8 Maintenance and Service Guide
Product Description
The external components on the right side of the computer are
shown below and described in Table 1-2.
Right-Side Components

Product Description
Maintenance and Service Guide 1–9
Table 1-2
Right-Side Components
Item Component Function
1Audio-out
(headphone) jack
Produces system sound when connected to
optional powered stereo speakers,
headphones, headset, or television audio.
2 Internal microphone Records sound.
3Audio-in
(microphone) jack
Connects an optional microphone.
4 USB ports (2) Connects USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable.
5 MultiBay II Holds a MultiBay II device.
6 Serial port Connects an optional serial device.

1–10 Maintenance and Service Guide
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-3.
Left-Side Components
Table 1-3
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
ÄThe purpose of security solutions is
to act as a deterrent. These solutions
do not prevent the product from
being mishandled or stolen.
2 RJ-45 (network) jack Connects a network cable.
3 RJ-11 (modem) jack Connects the modem cable.

Product Description
Maintenance and Service Guide 1–11
4 Vent Enables airflow to cool internal
components.
ÄTo prevent overheating, do
not obstruct vents. Using the
computer on a soft surface, such as
a pillow, blanket, rug, or thick
clothing, may block airflow.
5 USB port Connects USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable.
6 PC Card slot Supports optional Type I or Type II
PC Cards.
7 PC Card eject button Ejects an optional PC Card from the
PC Card slot.
8 Smart card reader Accepts smart cards.
9 SD Memory Card slot Accepts Secure Digital (SD) Memory
Cards.
Table 1-3
Left-Side Components
(Continued)
Item Component Function

1–12 Maintenance and Service Guide
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components

Product Description
Maintenance and Service Guide 1–13
Table 1-4
Rear Panel Components
Item Component Function
1 External monitor port Connects an optional external monitor or
overhead projector.
2 Power connector Connects an AC adapter or an optional
automobile or aircraft adapter.
3 S-Video-out jack Is a 7-pin, dual-purpose jack.
It connects an optional S-Video device
such as a television, VCR, camcorder,
overhead projector, or video capture card
by means of an optional, standard (4-pin)
S-Video cable.
The extra 3 pins also enable an optional
S-Video-to-composite adapter to be used
with the computer.

1–14 Maintenance and Service Guide
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components