HP EliteBook Revolve 810 G3 Manual

HP EliteBook Revolve 810 G3
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2015
Document Part Number: 780915-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 7
Keys ........................................................................................................................................................................ 8
Lights ..................................................................................................................................................................... 9
TouchPad ............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 11
Rear ...................................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Service tag ........................................................................................................................................................... 14
Computer major components ............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ........................................................................................................................................ 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ....................................................................................................... 22
Packaging and transporting guidelines ......................................................................... 23
Workstation guidelines ................................................................................................... 23
Equipment guidelines ..................................................................................................... 24
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures ................................................................................................................. 25
Battery ............................................................................................................................................... 25
Service cover ..................................................................................................................................... 26
WWAN module ................................................................................................................................... 28
WLAN module .................................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
vii

Memory module ................................................................................................................................ 34
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures ................................................................................................................. 35
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 35
NFC board .......................................................................................................................................... 36
Keyboard ........................................................................................................................................... 37
Bottom cover ..................................................................................................................................... 40
Speakers ............................................................................................................................................ 43
Power button board .......................................................................................................................... 44
RTC battery ........................................................................................................................................ 45
System board .................................................................................................................................... 46
Fan/heat sink assembly .................................................................................................................... 49
Hinge cover ........................................................................................................................................ 50
Display assembly .............................................................................................................................. 52
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ................................... 54
Using Computer Setup ......................................................................................................................................... 54
Starting Computer Setup .................................................................................................................. 54
Navigating and selecting in Computer Setup ................................................................................... 54
Restoring factory settings in Computer Setup ................................................................................. 55
Updating the BIOS ............................................................................................................................. 56
Determining the BIOS version ........................................................................................ 56
Downloading a BIOS update ........................................................................................... 56
Using MultiBoot ................................................................................................................................................... 57
About the boot device order ............................................................................................................. 57
Choosing MultiBoot preferences ...................................................................................................... 57
Setting a new boot order in Computer Setup ................................................................. 57
Dynamically choosing a boot device using the f9 prompt ............................................. 58
Setting a MultiBoot Express prompt .............................................................................. 58
Entering MultiBoot Express preferences ....................................................................... 59
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 59
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 59
Using HP Sure Start (select models only) ........................................................................................................... 60
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7 ................................... 61
Using Computer Setup ......................................................................................................................................... 61
Starting Computer Setup .................................................................................................................. 61
Navigating and selecting in Computer Setup ................................................................................... 61
Restoring factory settings in Computer Setup ................................................................................. 62
viii

Updating the BIOS ............................................................................................................................. 63
Determining the BIOS version ........................................................................................ 63
Downloading a BIOS update ........................................................................................... 63
Using MultiBoot ................................................................................................................................................... 64
About the boot device order ............................................................................................................. 64
Choosing MultiBoot preferences ...................................................................................................... 64
Setting a new boot order in Computer Setup ................................................................. 64
Dynamically choosing a boot device using the f9 prompt ............................................. 65
Setting a MultiBoot Express prompt .............................................................................. 65
Entering MultiBoot Express preferences ....................................................................... 65
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 66
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 66
9 Specifications ............................................................................................................................................. 68
Computer specifications ...................................................................................................................................... 68
10 Backup and recovery – Windows 8 ............................................................................................................... 69
Backing up your information ............................................................................................................................... 69
Performing a system recovery ............................................................................................................................ 69
Using the Windows recovery tools ................................................................................................... 70
Using f11 recovery tools ................................................................................................................... 70
Using Windows operating system media (purchased separately) ................................................... 71
Using Windows Refresh or Windows Reset ...................................................................................... 72
Using HP Software Setup .................................................................................................................. 72
11 Backup and recovery – Windows 7 ............................................................................................................... 73
Creating recovery media and backups ................................................................................................................ 73
Guidelines .......................................................................................................................................... 73
Creating recovery media with HP Recovery Disc Creator ................................................................. 73
Creating recovery media ................................................................................................. 74
Backing up your information ............................................................................................................ 74
Performing a system recovery ............................................................................................................................ 75
Using the Windows recovery tools ................................................................................................... 75
Using f11 recovery tools (select models only) ................................................................................. 76
Using Windows 7 operating system media ...................................................................................... 76
12 Statement of Volatility .............................................................................................................................. 78
Non-volatile memory usage ................................................................................................................................ 80
Questions and answers ....................................................................................................................................... 82
ix

13 Power cord set requirements ...................................................................................................................... 84
Requirements for all countries ........................................................................................................................... 84
Requirements for specific countries and regions ............................................................................................... 84
14 Recycling .................................................................................................................................................. 86
Index ............................................................................................................................................................. 87
x

1 Product description
Category Description
Product Name HP EliteBook Revolve 810 G3
Processors ●Intel® Core® i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W)
●Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W)
●Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W)
●Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W)
●Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W)
Chipset Intel integrated on processor
Graphics Intel UMA Graphics with shared video memory
Support for dual-display ports through the dock
Panel 11.6-in, high-definition (HD), (1366×768), light-emitting diode (LED), low-voltage differential
signalling (LVDS), UWVA , ultraslim display with webcam and microphone
Touchscreen enabled. Touch Controller: Atmel, 2952T1
Typical brightness: 400 nits
Memory One customer-accessible/upgradable memory module slot + 4-GB on the system board
Support for DDR3L PC-3 12800 (1600)
Support for 12288-MB of system RAM in the following configurations:
●12288-MB (8192-MB memory module + 4096-MB on system board)
●8192-MB (4096-MB memory module + 4096-MB on system board)
●4096-MB (4096-MB on system board)
Solid-state drive Serial ATA III
Support for the following single solid-state drive configurations:
●512-MB, M2, SATA-3
●256-MB, M2, SATA-3
●256-MB, M2, SATA-3, SED, Opal 2
●256-MB, M2, SATA-3, TLC
●180-MB, M2, SATA-3
●180-MB, M2, SATA-3, SED, Opal 2
●128-MB, M2, SATA-3
●128-MB, M2, SATA-3, TLC
Audio and video DTS Studio sound
1

Category Description
Audio and video (continued) Integrated dual-array microphones
Stereo speakers (2)
720p webcam
Ethernet Integrated Intel WGI218LM 10/100/1000 network interface card (NIC)
S3 – Energy Start Wake-on-LAN (WOL)
S4 – Microsoft WOL
S5 – Customerss WOL
Wireless Integrated wireless personal area network (WPAN) option supported through Bluetooth 4.0
combination card
Two WLAN antennas built into display assembly
Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN modules:
●11ac+BT4 2x2 PCle+USB NGFF INDO
●Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + BT 4.0 Combo Adapter
Support for no WLAN/Bluetooth option
Two wireless wide area network (WWAN) antennas built into computer
Integrated WWAN options by way of wireless module
Support for the following WWAN modules:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●HP lt4112 LTE/HSPA+ Gobi 4G Module
WWAN secured by micro-SIM
Support for no WWAN option
Support for WWAN after market option
Integrated NXP NPC100 near field communication (NFC) module and antenna
External media cards Micro-Secure Digital (SD) slot
Ports ●AC adapter
●Audio-in (mono microphone)/audio-out (stereo headphone) combination
●DisplayPort 1.2
●Docking
●RJ-45 (Ethernet)
●USB 3.0 (2), (1 charging port)
Sensors ●Accelerometer
●ALS
●Compass
●Gyro
2 Chapter 1 Product description

Category Description
Sensors (continued) ●NFC with Secure Element
●Proximity (SAR)
Docking Quest 1.0 and Quest 2.0
Keyboard/pointing devices Full-size, backlit, spill-reistant keyboard with DuraKeys and active pen
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default
Taps enabled by default
Support for ClickPad with image sensor, scroll, pinch, zoom, rotate, and 3-finger flick)
Multitouch gestures enabled
Power requirements Support for 65-W HP Smart AC adapter (RC, V, EM, 3-wire) and 45-W HP Smart AC adapter (non-
PFV, RC, 3-wire)
Power cord is configurable; either 1.8-meter (6.0-feet) or 1.0-meter (3.2-feet)
For specific power cord options, see Miscellaneous parts on page 18.
Support for 6-cell, 44-Wh, 1.98-Ah, Li-ion battery
Security ●Support for security cable lock
●Support for Trusted Platfom Module (TPM) 1.2 Enhanced Drive Lock (not available in
Asia Pacific countries and regions and the People’s Republic of China)
●HP ProtectTools (Limited Suite)
●HP Power Assistant
●Preboot Authentication (Password)
Operating system NOTE: Windows 7 operating systems include Service Pack 1, Windows 8.1 Update.
Preinstalled:
●Windows 8.1 CH 64-bit (only available in China)
●Windows 8.1 EM 64-bit
●Windows 8.1 ML 64-bit
●Windows 8.1 Professional 64-bit
●Windows 8.1 Professional 64-bit – MSNA
●Windows 8.1 Professional 64-bit for Education
●Windows 8.1 Professional 64-bit DPK with Windows 7 image (not available in Asia Pacific
countries and regions and the People’s Republic of China)
●Windows 8.1 Professional 64-bit DPK with Windows 7 image – MSNA
●Windows 7 Professional 64-bit
●Windows 7 Professional 64-bit – MSNA
●FreeDos 2.0
Restore media – DRDVD:
●DRDVD Windows 8.1 (available with Windows 8.1 or Windows 8.1 Professional Loc, required
with any Windows 8.1 Professional Downgrade operating system)
●DRDVD Windows 7 (available with Windows 7 Home Premium, Windows 7 Professional, or
Windows 8.1 Professional Downgrade Loc)
Restore media – OSDVD:
3

Category Description
Operating system (continued) ●Windows 8.1 (Update) 64-bit (only available and required with Windows 8.1 Professional
Downgrade operating system. Do not include for Asia Pacific countries or regions or
the People’s Republic of China)
●Windows 8.1 Country-Specific (Update) 64-bit (for service only)
●Windows 8.1 Emerging Market (Update) 64-bit (for service only)
●Windows 8.1 Professional 64-bit (for service only)
●Windows 8.1 Professional for Education (Update) 64-bit (for service only)
●Windows 7 Professional 64-bit (available with Windows 7 Professional Loc. or Windows 8.1
Professional Downgrade Loc., not available for in Asia Pacific countries or regions or
the People’s Republic of China)
Certified: Microsoft WHQL
Web-only support:
●Windows 8.1 Enterprise 64-bit
●Windows 8 Chinese Market 64-bit
●Windows 8 Emerging Markets 64-bit
●Windows 8 Multilanguage 64-bit
●Windows 8 Professional 64-bit
●Windows 7 Enterprise 64-bit
●Windows 7 Enterprise 32-bit
●Windows 7 Professional 32-bit
Serviceability End user replaceable part:
●AC adapter
●Battery
●Docking station
●Solid-state drive
●System memory
●WLAN module
●WWAN module
4 Chapter 1 Product description

2 External component identification
CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate
the display counterclockwise, and do not force the rotating action.
To change your notebook to a tablet
5

1. Rotate the display clockwise 180 degrees until the display faces backwards.
2. Lower the display over the keyboard.
To change the tablet back into a notebook, reverse these steps.
6 Chapter 2 External component identification

Display
Item Component Description
(1) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs.
(2) Ambient light sensor Brightens or dims the display in response to ambient light.
(3) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(4) Internal microphones (2) Record sound.
(5) Webcam light On: The webcam is in use.
(6) Webcam Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
(7) Windows Home button Returns you to the Start screen.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen,
select My computer, and then select User guides.
Display 7

Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
(6) Windows application key Displays options for a selected object.
8 Chapter 2 External component identification

Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Microphone mute light ●Amber: microphone sound is off.
●Off: Microphone is on.
(4) Wireless light ●On: An integrated wireless device, such as a WLAN device
and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(5) Num lock light On: Num lock is on.
(6) TouchPad light ●On: The TouchPad is off.
●Off: The TouchPad is on.
Lights 9

TouchPad
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(2) Speaker Produces sound.
10 Chapter 2 External component identification