HP Compaq nx9500 Series Manual

Maintenance and Service
Guide
HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series
Notebook PC
HP Compaq nx9500 Series
Business Notebook
Document Part Number: 333621-003
August 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.

© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series Notebook PC
HP Compaq nx9500 Series Business Notebook
Third Edition August 2004
First Edition August 2003
Document Part Number: 333621-003

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
2Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4
Selecting from the Security Menu . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–7
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–9
Obtaining, Saving or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Obtaining, Saving or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–12
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–3
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–17
3.4 Miscellaneous Cable Kit Components . . . . . . . . . . 3–18

iv Maintenance and Service Guide
Contents
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.6 Personal Video Recorder Devices. . . . . . . . . . . . . . 3–21
3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–5
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–13
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.10 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.12 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.13 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.16 SD Card Slot/Infrared Module . . . . . . . . . . . . . . . 5–41
5.17 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

Contents
Maintenance and Service Guide v
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
CScrewListing
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Pavilion zd7000 Series Notebook PC, the HP Media
Center zd7000 Series Notebook PC, and the HP Compaq nx9500
Series Business Notebook offer advanced modularity, Intel®
Pentium® processors with 64-bit architecture, industry-leading
NVIDIA graphics controllers, and extensive multimedia support.
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook model information is shown in Tables 1-1 and 1-2.
Table 1-1
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Model Naming Conventions
Key
VP32
0
Y7 80 Y Gg 10 H a XXXXXX-XXX
1234 5 6 78 91011
Key Description Options
1Brand/Series
designator
V = Pavilion
C = Compaq
2 Processor type P = Intel Pentium 4
3 Processor speed 340 = 3.40 GHz
320 = 3.20 GHz
306 = 3.06 GHz
280 = 2.80 GHz
266 = 2.66 GHz
4 Display type/
size/resolution
Y = wide SXGA+
(1680 × 1050)
W = wide XGA
(1280 × 800)
H = wide SXGA+ WVA
7 = 17.1 in
5 = 15.4 in
5 Hard drive size* 80 = 80 GB 60 = 60 GB
6 Optical drive
designator
Y = DVD+RW/R and
CD-RW Combo Drive
W = DVD/CD-RW
Combo Drive
7 Integrated
communication/
wireless device
G = combination modem + GB NIC
g = 802.11g Bluetooth®
N = none

Product Description
Maintenance and Service Guide 1–3
Key Description Options
8 RAM 10 = 1024 MB
76 = 768 MB
51 = 512 MB
9 Operating system H = Microsoft® Windows® XP Home
C = Microsoft Windows XP Media Center
P = Microsoft Windows XP Professional
10 Warranty a = 1/1/0 (1 year parts, 1 year labor, no onsite
support)
11 SKU#
*1 GB = one billion bytes when referring to hard drive storage capacity.
Accessible capacity is less.
Table 1-1
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Model Naming Conventions
(Continued)

1–4 Maintenance and Service Guide
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7001 P 320 Y7 80 Y Gg 76 H
France
Germany
Italy
DP353E ABF
DP763E ABD
DP353E ABZ
Spain
Switzerland
United Kingdom
DP353E ABE
DP353E UUZ
DP353E ABU
V7066 P 320 Y7 80 Y Gg 51 H
Switzerland DV277E UUZ
V7070 P 320 Y7 80 Y Gg 10 H
United Kingdom DP766E ABU
V7080 P 320 Y7 80 Y Gg 10 H
United Kingdom DY626E ABU
V7168 P 320 Y7 80 Y Gg 51 H
Germany PB941EA ABD
V7169 P 320 Y7 80 Y Gg 10 H
Sweden/Finland PB943EA AK8
V7170 P 320 Y7 80 Y Gg 51 H
Spain PB942EA ABE United Kingdom PB942 EA ABU
V7180 P 320 Y7 80 Y Gg 10 C
United States DS492U ABA

Product Description
Maintenance and Service Guide 1–5
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7188 P 320 Y7 80 Y Gg 51 H
United States DS492U ABA
V7198 P 320 Y7 80 Y Gg 51 C
United States DV601U ABA
V7260 P 320 Y7 80 Y Gg 51 H a
United States PF163UA ABA
V7269 P 320 W7 80 Y Gg 10 H a
United States PF167UA ABA
V7280 P 320 Y7 80 Y Gg 10 C
United States PF164UA ABA
V7999 P 320 Y7 80 Y Gg 10 H
United States DP446U ABA
V7167 P 320 Y7 60 Y Gg 51 H
Germany PB952EA ABD
V7001 P 306 Y7 80 W GN 51 H
United States DM793A ABA
7030 P 306 Y7 80 Y Gg 51 C
United States DM790A ABA
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

1–6 Maintenance and Service Guide
Product Description
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
7065 P 306 Y7 80 Y Gg 51 H
United Kingdom DY624E ABU
V7168 P 306 Y7 80 W Gg 51 H
United States DS491U ABA
V7015 P 306 Y7 60 Y Gg 51 C
United States DT859U ABA
V7055 P 306 Y7 80 Y Gb 51 H
Spain DV274E ABE
V7060 P 306 Yu 60 Y Gg 51 H
Switzerland DV271E UUZ United Kingdom DV271E ABU
V7063 P 300 Y7 80 Y Gg 51 H
United States DS488U ABA
V7141 P 300 Y7 80 Y Gb 51 H
Italy PB949EA ABZ
V7143 P 300 Y7 80 Y Gb 51 H
United Kingdom PB944EA ABU
V7144 P 300 Y7 80 Y Gb 51 H
France PB947EA ABF
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

Product Description
Maintenance and Service Guide 1–7
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7145 P 300 Y7 80 Y Gb 51 H
United Kingdom PB950EA ABU
V7150 P 300 Y7 80 Y Gg 51 H
United States DS488U ABA
V7160 P 300 Y7 80 Y Gg 51 H
United States DS488U ABA
V7249 P 300 W7 80 Y Gg 51 P a
United States PF166UA ABA
V7139 P 300 Y7 60 Y Gg 51 H
Sweden/Finland PB951EA AK8
V7140 P 300 Y7 60 W Gg 51 H
United States DS487U ABA
V7160 P 300 Y7 60 W Gg 51 H
United States DZ379U ABC
V7020 P 280 Y7 80 Y Gg 51 H
United States DR089 ABA
V7045 P 280 Y7 80 Y Gg 51 H
France DY625E ABF
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

1–8 Maintenance and Service Guide
Product Description
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7058 P 280 Y7 80 W Gg 51 H
United States DP791A ABA
V7131 P 280 Y7 80 Y Gg 51 H
France PB946EA ABF
V7005 P 280 Y7 60 Y Gg 51 C
United States DP448U ABA
V7038 P 280 Y7 60 W GN 51 H
Italy DR770E ABZ
V7040 P 280 Yu 60 Y GN 51 H
France
Germany
Italy
DP761E ABT
DP652E ABD
DP761E ABZ
Spain
Switzerland
United Kingdom
DP761E ABE
DP761E UUZ
DP761E ABU
v7040 P 280 Y7 60 Y Gg 51 H
United States DM789A ABA
v7040 P 280 Y7 60 Y Gg 51 H
United States DM789A ABA
V7048 P 280 Y7 60 y Gg 51 H
United States DV275E ABZ
V7049 P 280 Y7 60 Y Gg 51 H
Switzerland DY627E UUZ
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

Product Description
Maintenance and Service Guide 1–9
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7050 P 280 Y7 60 Y Gg 51 H
Germany
Italy
DP770E ABD
DP767E ABZ
Spain
United Kingdom
DP767E ABE
DP767E ABU
V7101 P 280 Y7 60 W Gg 51 H
United States DP684AS ABA
V7112 P 280 Y7 60 W GN 51 H
France PB945EA ABF
V7120 P 280 Y7 60 W Gg 51 H
Sweden DV287E AK8
V7128 P 280 Y7 60 W Gg 51 H
Italy PB948EA ABZ
V7020 P 280 Y7 40 W Gg 51 H
Germany DV268E ABD
V7102 P 280 Y7 40 W Gg 51 H
United States DZ378U ABA
V7128 P 280 Y7 40 W Gg 51 H
Italy PB948EA ABZ
V7035 P 280 Y7 40 W GN 51 H
Italy DP768E ABZ United Kingdom DP768E ABU
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

1–10 Maintenance and Service Guide
Product Description
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7101 P 280 Y7 40 W GN 51 H
United States DS490U ABA
V7005 P 266 Y7 60 W GN 25 H
France DV269E ABF
V7010 P 266 Y7 60 W Gg 51 H
United States DM788A ABA
V7030 P 266 Y7 60 Y Gg 51 H
France DP765E ABF Switzerland DP765E UUZ
V7050 P 266 Y7 60 Y Gg 51 H
United States DT860U ABA
V7129 P 266 Y7 60 Y GN 51 H
France DV270E ABF
v7998 P 266 W5 60 W Gg 51 H
United States DP447U ABA
V7005 P 266 W5 40 W Gg 51 H
United States DR341U ABA
V7009 P 266 Y7 40 W GN 51 H
France DR768E ABF
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

Product Description
Maintenance and Service Guide 1–11
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
V7010 P 266 Y7 40 W Gg 51 H
Canada/English DR340U ABL Canada/French DR340U ABC
V7010 P 266 Y7 40 W GN 51 H
Italy
Spain
DP764E ABZ
DP764E ABE
Switzerland
United Kingdom
DP764E UUZ
DP764E ABU
V7012 P 266 Y7 40 Y GN 51 H
France DR769E ABF
V7015 P 266 Y7 40 Y GN 51 H
Germany DP769E ABD
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
(Continued)

1–12 Maintenance and Service Guide
Product Description
Table 1-3
HP Compaq nx9500 Series Business Notebook Models
All HP Compaq nx9500 Series Business Notebook models feature
■TouchPad pointing device.
■12-cell lithium-ion (Li-Ion) battery pack.
■1-year warranty on parts and labor.
C9500 P 320 W7 80 Y Gg 10 P
Canada - French PF032UA ABC United States PF032UA ABA
C9500 P 300 W7 60 Y Gg 51 P
Canada - French PF031UA ABC United States PF031UA ABA
C9500 P 300 W7 60 W Gg 51 P
Canada - French PF030UA ABC United States PF030UA ABA

Product Description
Maintenance and Service Guide 1–13
1.2 Features
■The following processors, all with 512-KB L2 cache, are
available, varying by notebook model:
❏Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz
processors with 800-MHz FSB and Hyper-Threading
❏Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with
533-MHz FSB
■17.0-inch wide XGA (1440 × 900), 15.4-inch wide XGA
(1280 × 800) TFT display with over 16.7 million colors, or
17.0-inch wide WSXGA (1680 x 1050) TFT display, varying
by notebook model
■NVIDIA GeForce FX Go5200 Ultra with 128-MB video
memory, NVIDIA GeForce FX Go5200 Ultra with
64-MB video memory, NVIDIA GeForce FX Go5600 Ultra
with 128-MB video memory, NVIDIA GeForce FX Go5600
Ultra with 64-MB video memory, NVIDIA GeForce FX
Go5700 with 128-MB video memory, or NVIDIA GeForce
FX Go5700 with 64-MB video memory, varying by notebook
model
■100-, 80-, 60-, or 40-GB high-capacity 4200-rpm hard drive,
80-, 60-, or 40-GB high-capacity 5400-rpm hard drive, or
60-GB high-capacity 7200-rpm hard drive, varying by
notebook model
✎1 GB = one billion bytes when referring to hard drive
storage capacity. Accessible capacity is less.

1–14 Maintenance and Service Guide
Product Description
■1024-, 512-, or 256-MB DDR synchronous DRAM
(SDRAM) at 333 MHz, expandable to 2.0 GB
■Microsoft® Windows® XP Home Edition, Microsoft
Windows XP Professional, or Microsoft Windows XP Media
Center Edition, varying by notebook model
■Full-size Windows keyboard with integrated numeric keypad
■TouchPad pointing device with on/off button and dedicated
vertical scroll up/down pad
■Integrated Secure Digital (SD) Memory Card slot
■Integrated 10/100BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 (network)
connector
■Integrated wireless support for Mini PCI 802.11b/g and
Bluethumb® LAN devices
■One Type II PC Card slot with support for both 32-bit
(CardBus) and 16-bit PC Cards
■External 135- or 120-watt AC adapter with power cord
■12-cell Li-Ion battery pack
■Harman/Kardon stereo speakers

Product Description
Maintenance and Service Guide 1–15
■Support for the following optical drives:
❏24X Max DVD/CD-RW Combo Drive
❏8X Max DVD-ROM Drive
❏Generic multi-speed DVD+RW/R and CD-RW
Combo Drive
❏8X Max DVD+RW/R and CD-RW Combo Drive
❏4X Max DVD+RW/R and CD-RW Combo Drive
❏2X Max DVD+RW/R and CD-RW Combo Drive
■Connectors:
❏SD Card slot
❏Infrared port
❏One Type II PC Card slot
❏RJ-11 (modem) jack
❏RJ-45 (network) jack
❏4 Universal Serial Bus (USB) v. 2.0 ports
❏S-Video jack
❏Parallel port
❏External monitor port
❏Power connector
❏Docking connector
❏IEEE 1394 digital port
❏Audio-in (microphone) jack
❏Audio-out (headphone) jack