HP EliteBook 745 G2 Manual

HP EliteBook 745 G2 Notebook PC
HP EliteBook 755 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel is a trademark of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are trademarks of
the Microsoft group of companies. SD Logo
is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for http://www.microsoft.com details.
This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7 software
and take full advantage of Windows 7
functionality. See
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to http://
www.hp.com/support, and select your
country. Select Drivers & Downloads, and
then follow the on-screen instructions.
First Edition: June 2014
Document Part Number: 764419-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Removal and replacement procedures for Customer
Self-Repair parts on page 44 for details. Accessing parts described in Removal and replacement
procedures for Authorized Service Provider parts on page 59 can damage the computer or void your
warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Display .................................................................................................................................................. 7
Top ....................................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Buttons, speakers, and fingerprint reader (select models only) ......................................... 10
Keys ................................................................................................................................... 12
Front ................................................................................................................................................... 13
Left ..................................................................................................................................................... 14
Right ................................................................................................................................................... 15
Bottom ................................................................................................................................................ 16
Service Label ...................................................................................................................................... 19
3 Illustrated parts catalog ............................................................................................................................... 20
Computer major components ............................................................................................................. 21
Display assembly subcomponents ..................................................................................................... 25
HP EliteBook 745 models .................................................................................................. 25
HP EliteBook 755 models .................................................................................................. 27
Mass storage devices ......................................................................................................................... 29
Plastics Kit .......................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................ 31
Sequential part number listing ............................................................................................................ 32
4 Removal and replacement procedures preliminary requirements ........................................................... 39
Tools required .................................................................................................................................... 39
Service considerations ....................................................................................................................... 39
Plastic parts ....................................................................................................................... 39
Cables and connectors ...................................................................................................... 39
Drive handling .................................................................................................................... 40
Grounding guidelines ......................................................................................................................... 40
Electrostatic discharge damage ......................................................................................... 40
Packaging and transporting guidelines ............................................................. 42
Workstation guidelines ..................................................................... 42
vii

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 44
Component replacement procedures ................................................................................................. 44
Service door ....................................................................................................................... 44
Battery ............................................................................................................................... 46
Hard drive .......................................................................................................................... 47
Memory module ................................................................................................................. 49
WWAN module .................................................................................................................. 51
WLAN module .................................................................................................................... 53
Keyboard ........................................................................................................................... 55
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 59
Component replacement procedures ................................................................................................. 59
Display panel (non-touch) .................................................................................................. 59
RTC battery ....................................................................................................................... 63
Internal base enclosure ..................................................................................................... 64
Internal base enclosure (HP EliteBook 745 models) ......................................... 64
Internal base enclosure (HP EliteBook 755 models) ......................................... 67
Fan ..................................................................................................................................... 70
Card reader board ............................................................................................................. 71
VGA/USB board ................................................................................................................. 72
Heat sink ............................................................................................................................ 74
Power button board ........................................................................................................... 77
Fingerprint reader assembly .............................................................................................. 79
System board ..................................................................................................................... 81
Speaker assembly ............................................................................................................. 85
Display assembly ............................................................................................................... 87
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8.1 ....................................... 93
Using Computer Setup ....................................................................................................................... 93
Starting Computer Setup ................................................................................................... 93
Navigating and selecting in Computer Setup ..................................................................... 93
Restoring factory settings in Computer Setup ................................................................... 94
Updating the BIOS ............................................................................................................. 94
Determining the BIOS version ........................................................................... 94
Downloading a BIOS update ............................................................................. 95
Using MultiBoot .................................................................................................................................. 96
About the boot device order ............................................................................................... 96
Choosing MultiBoot preferences ........................................................................................ 96
Setting a new boot order in Computer Setup .................................................... 96
Dynamically choosing a boot device using the f9 prompt ................................. 97
viii

Setting a MultiBoot Express prompt .................................................................. 97
Entering MultiBoot Express preferences ........................................................... 98
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 98
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 99
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ................................ 100
Using Computer Setup ..................................................................................................................... 100
Starting Computer Setup ................................................................................................. 100
Navigating and selecting in Computer Setup ................................................................... 100
Restoring factory settings in Computer Setup ................................................................. 101
Updating the BIOS ........................................................................................................... 101
Determining the BIOS version ......................................................................... 101
Downloading a BIOS update ........................................................................... 102
Using MultiBoot ................................................................................................................................ 103
About the boot device order ............................................................................................. 103
Choosing MultiBoot preferences ...................................................................................... 103
Setting a new boot order in Computer Setup .................................................. 103
Dynamically choosing a boot device using the f9 prompt ............................... 104
Setting a MultiBoot Express prompt ................................................................ 104
Entering MultiBoot Express preferences ......................................................... 104
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................................... 105
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 105
9 Using Setup Utility (BIOS) and System Diagnostics in Ubuntu ............................................................. 106
Starting Setup Utility ......................................................................................................................... 106
Using Setup Utility ............................................................................................................................ 106
Changing the language of Setup Utility ........................................................................... 106
Navigating and selecting in Setup Utility .......................................................................... 106
Displaying system information ......................................................................................... 107
Restoring factory default settings in Setup Utility ............................................................ 107
Exiting Setup Utility .......................................................................................................... 107
Using HP PC Hardware Diagnostics (UEFI) .................................................................................... 107
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 108
10 Backup and recovery in Windows 8.1 ..................................................................................................... 109
Backing up your information ............................................................................................................. 109
Performing a system recovery .......................................................................................................... 109
Using the Windows recovery tools ................................................................................... 109
Using f11 recovery tools .................................................................................................. 110
Using Windows 8.1 operating system media (purchased separately) ............................. 110
ix

Using Windows Refresh or Windows Reset .................................................................... 112
Using HP Software Setup ................................................................................................ 112
11 Backup and recovery in Windows 7 ........................................................................................................113
Creating recovery media and backups ............................................................................................. 113
Guidelines ........................................................................................................................ 113
Creating recovery media with HP Recovery Disc Creator ............................................... 113
Creating recovery media ................................................................................. 114
Backing up your information ............................................................................................ 114
Performing a system recovery .......................................................................................................... 115
Using the Windows recovery tools ................................................................................... 115
Using f11 recovery tools (select models only) ................................................................. 117
Using Windows 7 operating system media ...................................................................... 117
12 Backing up, restoring, and recovering in Ubuntu ................................................................................. 119
Creating a restore image .................................................................................................................. 119
Creating restore image on DVDs ..................................................................................... 119
Creating a restore image on a USB device ..................................................................... 120
Restoring the original factory state .................................................................................. 120
Backing up your data files ................................................................................................................ 121
Restoring your data files ................................................................................................................... 121
13 Specifications ............................................................................................................................................122
Computer specifications–HP EliteBook 745 models ........................................................................ 122
Computer specifications–HP EliteBook 755 models ........................................................................ 123
35.6 cm (14.0 in) HD SVA display specifications ............................................................................. 124
35.6 cm (14.0 in) HD+ SVA display specifications ........................................................................... 124
35.6 cm (14.0 in) FHD, UWVA display specifications ...................................................................... 125
39.6 cm (15.6 in) HD SVA display specifications ............................................................................. 125
39.6 cm (15.6 in) FHD SVA display specifications ........................................................................... 126
Hard drive specifications .................................................................................................................. 127
Solid-state drive specifications ......................................................................................................... 127
14 Statement of Volatility .............................................................................................................................. 129
Non-volatile memory usage .............................................................................................................. 130
Questions and answers .................................................................................................................... 132
Using HP Sure Start (select models only) ........................................................................................ 133
15 Power cord set requirements .................................................................................................................. 134
Requirements for all countries .......................................................................................................... 134
x

Requirements for specific countries and regions ............................................................................. 135
16 Recycling ................................................................................................................................................... 137
Index ................................................................................................................................................................. 138
xi

xii

1 Product description
Category Description HP
EliteBook
745
HP
EliteBook
755
Product Name HP EliteBook 745 G2 Notebook PC √
HP EliteBook 755 G2 Notebook PC √
Processors Offers the following processors:
●AMD™ A6 Pro-7050B with Radeon™ R4 Graphics (dual-core;
3.0 GHz/2.2 GHz; 17 W; 1 MB L2 cache)
●AMD A8 Pro-7150B with Radeon R5 Graphics (quad-core;
3.2 GHz/2.0 GHz; 19 W; 4 MB L2 cache)
●AMD A10 Pro-7350B with Radeon R6 Graphics (quad-core;
3.3 GHz/2.1 GHz; 19 W; 4 MB L2 cache)
√√
Fusion Controller
Hub
AMD A76M FCH √√
Graphics AMD UMA Graphics - with shared video memory
Support dual-display ports through the dock
UMA configurations support 3 independent displays when on the
HP 2013 UltraSlim Docking Station
√√
Panel All display assemblies include two wireless local area network
(WLAN) antenna cables and two wireless wide area network
(WWAN) antenna cables
√√
●(35.6 cm) 14.0 in HD AG SVA 45% CG 200 nits (cd/m
2
) eDP
1.2 flat (1366x768) display with and without webcam
●(35.6 cm) 14.0 in HD+ AG SVA 45% CG 250 nits (cd/m
2
) eDP
1.2 flat (1600x900) display with and without webcam
●(35.6 cm) 14.0 in FHD AG UWVA 72% CG 300 nits (cd/m
2
)
eDP 1.3 + PSR slim (1920x1080) display with and without
webcam
●(35.6 cm) 14.0 in FHD UWVA 72% CG 300 nits (cd/m
2
) eDP
1.3 + PSR slim (1920x1080) display with capacitive touch
enabled and webcam
√
●(39.6 cm) 15.6 in HD AG SVA 45% CG 200 nits (cd/m
2
) eDP
1.2 flat (1366x768) display with and without webcam
●(39.6 cm) 15.6 in FHD AG SVA 60% CG 300 nits (cd/m
2
) eDP
1.2 slim (1920x1080) display with and without webcam
●(39.6 cm) 15.6 in FHD AG SVA 60% CG 300 nits (cd/m
2
) eDP
1.2 slim (1920x1080) display capacitive touch enabled and
webcam
√
1

Category Description HP
EliteBook
745
HP
EliteBook
755
Memory Two customer-accessible/upgradable memory module slots with
the following specifications:
DDR3L PC3L-12800 (1600 MHz) SODIMMs
Supports dual channel memory
Supports 16384 MB of system RAM in the following configurations:
●16384 MB (8192 MB×2)
●12288 MB (8192 MB+4096 MB)
●8192 MB (8192 MB×1 or 4096 MB×2)
●6144 MB (4096 MB+2048 MB)
●4096 MB (4096 MB×1)
●2048 MB (2048×1)
√√
Primary storage Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and
7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
Customer-accessible
√√
Supports the following hard drives:
●1 TB, 7200 rpm
●500 GB, 7200 rpm, self-encrypting drive (SED), supporting
Opal 1.0 Storage Specification
●500 GB, 7200 rpm
●500 GB, 5400 rpm, self-encrypting drive (SED, FIPS-140-2),
supporting Opal 2.0 Storage Specification
●320 GB, 7200 rpm
Supports the following Solid-State Drives (SSDs):
●256 GB SATA III, SED, supporting Opal 2.0
●240 GB, SATA III
●180 GB, SATA III, SED, supporting Opal 1.0
●180 GB, SATA III
●128 GB, SATA III
√√
Audio and video Two stereo speakers √√
HD audio with DTS Sound Studio √√
Integrated 720p webcam (supports no camera option) √√
Integrated dual-array microphone √√
Ethernet Realtek RTL8111EP 10/100/1000 Ethernet NIC with DASH
Support
S3/S4/S5 wake on LAN
√√
2 Chapter 1 Product description

Category Description HP
EliteBook
745
HP
EliteBook
755
Wireless Integrated wireless local area network (WLAN) options by way of
minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Qualcomm Atheros AR9485 802.11b/g/n 1x1 WiFi Adaptor
(select models only)
●Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth® 4.0
combo (select models only)
●Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi +
Bluetooth 4.0 combo (select models only)
Supports no WLAN option
Compatible with Miracast-certified devices for Windows® 8.1
√√
Integrated wireless wide area network (WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas built into display
assembly
Secured by subscriber identity module (SIM, user-accessible
behind battery)
Support for the following WWAN formats:
●HP lt4211 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module
●HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module
●HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√
External media cards Media reader slot supporting the following digital card formats:
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
√√
Ports Offers the following ports:
●Headphone/microphone combo
●DisplayPort 1.2
●Docking connector
●USB 3.0 ports (3)
●USB 3.0 charging port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution
@ 75 Hz, hot plug and unplug and auto detection for correct
output to wide-aspect versus standard aspect video
√√
3

Category Description HP
EliteBook
745
HP
EliteBook
755
●Secondary battery connector √
Keyboard/pointing
devices
Glass with chemical etched surface, dual-point, spill-resistant with
drain, DuraKeys
√√
Backlit (select models only) √√
Gesture support: MultiTouch gestures enabled, two-finger scrolling,
and pinch-zoom as default
√√
Taps enabled by default √√
Supports two-way scroll √√
On/off button √√
Power requirements Supports the following HP Smart AC adapters:
●65 W HP Smart AC adapter (select models only) √√
●45 W HP Smart AC adapter (select models only) √√
●45 W 2-prong 7.4 mm DC jack AC adapter (select models
only)
√√
Supports the following batteries:
●3 cell, 50 Wh, 4.45 Ah long-life battery
●3 cell, 24 Wh, 2.2 Ah long-life battery
√√
●Secondary 6 cell, 60 Wh, 2.7 Ah battery √
Security Supports security cable lock √√
Supports fingerprint reader and no fingerprint reader option √√
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered
down) and TPM Enhanced Drive Lock
√√
Integrated Smart Card reader (active) √√
Full volume encryption √√
Preboot authentication (password, Smart Card) √√
Operating system Windows 7, Service Pack 1 √√
4 Chapter 1 Product description

Category Description HP
EliteBook
745
HP
EliteBook
755
Preinstalled:
●Windows® 8.1 ML 64
●Windows 8.1 CH 64
●Windows 8.1 EM 64
●Windows 8.1 Professional 64
●Windows 8.1 Professional 64 DPK with Windows 7
Professional 64 and 32
●Windows 7 Home Premium 64
●Windows 7 Home Premium 32 (only available if 4096 MB
Total System Memory or less is selected)
●Windows 7 Home Basic 32 (only available if 4096 MB Total
System Memory or less is selected)
●Windows 7 Professional 64
●Windows 7 Professional 32 (only available if 4096 MB Total
System Memory or less is selected)
●FreeDOS 2.0
●Ubuntu Linux
√√
Restore media—DR-DVD:
●Windows 8.1 (available with any Windows 8.1 operating
system and required with Windows 8.1 Professional
downgrade operating system)
●Windows 7 (available with any Windows 7 or Windows 8.1
Professional downgrade operating system)
√√
Restore media—OS-DVD:
●Windows 8.1 Professional 64 (only available and required with
Windows 8 Professional downgrade operating system)
●Windows 8.1 64
●Windows 8.1 Country-Specific 64
●Windows 8.1 Emerging Market 64 (available with Windows
8.1 downgrade AVs only except Asia-Pacific countries and
regions and the People's Republic of China)
●Windows 7 Home Premium 64 and 32 (available with any
Windows 7 HP operating system except Asia-Pacific countries
and regions and the People's Republic of China)
●Windows 7 Professional 64 and 32 (available with any
Windows 7 Professional or Windows 8.1 Professional
downgrade except Asia-Pacific countries and regions and the
People's Republic of China)
●Windows 7 Home Basic 32 (available with any Windows 7
Home Basic except Asia-Pacific countries and regions and the
People's Republic of China)
√√
Certified:
●Microsoft® WHQL
√√
5

Category Description HP
EliteBook
745
HP
EliteBook
755
Web-only support:
●Windows 8.1 Enterprise 64
●Windows 7 Enterprise 64 and 32
√√
Serviceability End user replaceable parts:
●AC adapter
●Battery
●HDD/SSD hard drive
●Keyboard
●Memory module
●WLAN module
●WWAN module
√√
6 Chapter 1 Product description

2 External component identification
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
For information on using the webcam:
Windows 8.1:
On the Start screen, select the HP Support Assistant app.
Windows 7:
Select Start >All Programs >Communication and Chat >HP
WebCam.
Display 7

Component Description
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off. (Select models only.)
(4) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification